{"id":386145,"date":"2019-07-17T16:32:41","date_gmt":"2019-07-17T23:32:41","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/cisco-designe-comme-leader-dans-le-rapport-aragon-globe-sur-les-centres-de-contact-intelligents\/"},"modified":"2019-07-17T16:32:41","modified_gmt":"2019-07-17T23:32:41","slug":"cisco-designe-comme-leader-dans-le-rapport-aragon-globe-sur-les-centres-de-contact-intelligents","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/experience-client\/cisco-designe-comme-leader-dans-le-rapport-aragon-globe-sur-les-centres-de-contact-intelligents\/","title":{"rendered":"Cisco d\u00e9sign\u00e9 comme leader dans le rapport Aragon Globe sur les ..."},"content":{"rendered":"

Il y a quelques semaines chez Cisco Live, j\u2019ai eu la satisfaction de passer du temps avec un grand nombre de nos clients, partenaires et coll\u00e8gues partageant notre vision du portefeuille de notre centre de contact et les strat\u00e9gies d\u2019innovation du <\/a> produit. Les r\u00e9actions ont \u00e9t\u00e9 tr\u00e8s positives et anticip\u00e9es alors que notre portefeuille continue d\u2019\u00e9voluer \u00e0 l\u2019avenir.<\/p>\n

Nous sommes ravis que notre portefeuille et notre strat\u00e9gie ont \u00e9t\u00e9 valid\u00e9s r\u00e9cemment par le bureau d\u2019analyse global identifi\u00e9 dans le secteur. Dans leur \u00e9dition 2019 de Globe for Intelligent Contact Center, Cisco a \u00e9t\u00e9 reconnu comme l\u2019un des leaders<\/a>du Centre de contact intelligent.<\/p>\n

Avoir une grande vision est une chose, mais traduire la vision dans l\u2019ex\u00e9cution et la performance est ce qui apporte de la valeur \u00e0 nos clients. Cette reconnaissance refl\u00e8te la r\u00e9alisation de notre strat\u00e9gie et la force de nos performances dans l\u2019ex\u00e9cution de cette strat\u00e9gie sur le march\u00e9.<\/p>\n

Research est une entreprise de recherche et de conseil ind\u00e9pendante, apr\u00e8s des ann\u00e9es d\u2019exp\u00e9rience dans l\u2019aide \u00e0 prendre des d\u00e9cisions de technologie et de strat\u00e9gie plus avis\u00e9es aupr\u00e8s des entreprises et des cadres du service informatique. Le Globe de recherche de Assess est un outil d\u2019\u00e9valuation du march\u00e9 qui va au-del\u00e0 de la taille et de la part de march\u00e9 et qui les utilise \u00e0 la place comme des facteurs comparatives pour l\u2019expertise compl\u00e8te des fournisseurs.<\/p>\n

\"Cisco Copyright \u00a9 2019 Copyright Research Inc. et\/ou ses affili\u00e9s. Tous droits r\u00e9serv\u00e9s. Le groupe Research and le globe de recherche Comme les membres de l\u2019\u00e9quipe de marketing, Ainsi que les membres de l\u2019\u00e9quipe de marketing, les feuilles de route de produits, la compr\u00e9hension des besoins de nos clients, la r\u00e9alisation de leurs besoins, la r\u00e9alisation de leur portefeuille et leur ex\u00e9cution, sont des marques commerciales et des produits <\/p>\n

qu\u2019ils ont besoin.<\/p>\n

L\u2019\u00e9valuation de l\u2019solution s\u2019entre dans le monde d\u2019une transition traditionnel des solutions bas\u00e9es sur le site vers des offres bas\u00e9es sur le Cloud et bas\u00e9es sur l\u2019IA. Cela donne \u00e0 nos capacit\u00e9s dans les domaines cl\u00e9s d\u2019importance.<\/p>\n

D\u2019apr\u00e8s le rapport \u00e9crit par Le Reporting Research de l\u2019analyste Jim Lundy : \u00ab Cisco a continu d\u2019investir dans ses produits sur site pour ses clients actuels et offre un chemin vers le Cloud, qui inclut son programme de licences Collaboration Flex et les services avanc\u00e9s du Cloud qui peuvent \u00eatre consomm\u00e9s par les clients sur site. \u00bb<\/p>\n

Les raisons principales qui sous-expliquent notre leadership sont les suivantes :<\/p>\n

La marque Cisco Est connue pour sa capacit\u00e9 \u00e0 s\u2019ex\u00e9cuter \u00e0 l\u2019\u00e9chelle pour les d\u00e9ploiements des grands centres de contact d\u2019entreprise et notre grande connaissance des besoins informatiques de<\/strong> l\u2019entreprise. Notre marque est connue internationalement pour ses innovations, ses r&d compl\u00e8tes, ses plates-formes ouvertes, sa transformation num\u00e9rique et son d\u00e9veloppement dans l\u2019avenir du travail.<\/p>\n

Contact Center Market Share Leadership Au cours des 20 derni\u00e8res ann\u00e9es, nous avons permis \u00e0 nos clients de fournir les principales technologies de centre de contact au niveau international gr\u00e2ce \u00e0 un r\u00e9seau partenaire \u00e9tendu, qui am\u00e9liore<\/strong> l\u2019exp\u00e9rience des clients. Avec plus de 3 millions d\u2019agents dans 36 000 entreprises diff\u00e9rentes, cela fait de nous un leader du march\u00e9 des centres de contact – num\u00e9ro un en Am\u00e9rique du Nord et deuxi\u00e8me dans le monde.<\/p>\n

Se concentrer sur l\u2019IA L\u2019un des piliers de notre strat\u00e9gie de produit est de innover continuellement, comme le montrent les am\u00e9liorations apport\u00e9es au centre de contact cognitive que nous avons introduites au d\u00e9but de<\/strong> cette<\/a> ann\u00e9e. Un exemple de ceci est notre agent intelligent R\u00e9ponses Cisco qui est \u00e9quip\u00e9 de Google Contact Center<\/a> AI. Cisco Answers \u00e9coute les conversations des clients en temps r\u00e9el et pr\u00e9sente de mani\u00e8re proactive des suggestions intelligentes et d\u2019autres donn\u00e9es pertinentes \u00e0 l\u2019agent tout en interagissant avec un client.<\/p>\n

Options de d\u00e9ploiement flexibles sur le Cloud, sur site et hybride Notre approche \u00ab tout d\u2019abord sur le Cloud, pas sur le Cloud uniquement \u00bb aide nos clients sur site \u00e0<\/strong> am\u00e9liorer leurs activit\u00e9s. Tout le monde veut minimiser les co\u00fbts \u00e9lev\u00e9s du CAPX et b\u00e9n\u00e9ficier de la diffusion continue de fonctionnalit\u00e9s innovantes activ\u00e9es par le Cloud. Nos clients veulent \u00eatre \u00e0 la pointe, mais ils veulent aussi prot\u00e9ger leurs investissements et b\u00e9n\u00e9ficier de la s\u00e9curit\u00e9 et de la stabilit\u00e9 robustes qu\u2019offrent les infrastructures sur site. Cisco a la strat\u00e9gie et les services hybrides du Cloud pour que cette transition soit une r\u00e9alit\u00e9.<\/p>\n

Chiffrement de bout en bout Cisco poss\u00e8de une r\u00e9putation de <\/strong>pointe en mati\u00e8re de<\/b> s\u00e9curit\u00e9 d\u2019entreprise. Nous poursuivons notre investissement afin de s\u00e9curiser davantage vos centres de contact, ce qui vous garantit que les informations du client et de la soci\u00e9t\u00e9 sont enti\u00e8rement prot\u00e9g\u00e9es.<\/p>\n

Capacit\u00e9s g\u00e9n\u00e9rales d\u2019unified communications et de collaboration Nous avons un portefeuille \u00e9tendu et int\u00e9gr\u00e9, avec une expertise approfondie dans tous les domaines de communication, allant du centre de contact \u00e0 la collaboration, l\u2019appel, la s\u00e9curit\u00e9, le r\u00e9seau et les<\/strong> <\/a> p\u00e9riph\u00e9riques. Cela nous permet d\u2019offrir d\u2019\u00e9normes avantages en mati\u00e8re de productivit\u00e9 et des \u00e9conomies d\u2019\u00e9chelle gr\u00e2ce \u00e0 l\u2019int\u00e9gration de fonctionnalit\u00e9s essentielles. Un exemple de ceci est comment nous int\u00e9grons l\u2019exp\u00e9rience de l\u2019agent avec les Webex Teams, ce qui donne \u00e0 vos agents un acc\u00e8s intuitif \u00e0 des experts en la mati\u00e8re au-del\u00e0 du centre de contact, pour vous offrir un service plus rapide et plus rapide.<\/p>\n

Pour en savoir plus, consultez le rapport 2019 Globe for Intelligent Contact<\/a> Center.<\/p>\n

Cisco est s\u00e9lectionn\u00e9 comme leader du march\u00e9 des communications unifi\u00e9es et de la collaboration dans le monde entier pour la deuxi\u00e8me ann\u00e9e cons\u00e9cutive<\/a><\/p><\/blockquote>\n

\u00a0<\/p>\n


\n Modifi\u00e9(s) Cisco est s\u00e9lectionn\u00e9 comme leader du Globe for Intelligent Contact Center pour la deuxi\u00e8me ann\u00e9e cons\u00e9cutive (2020)<\/strong> <\/a> Disclaimer: Aragon Research ne fait pas la promotion des fournisseurs, ou de leurs produit ou services, pr\u00e9sent\u00e9s dans ses rapports d\u2019\u00e9tude et ne conseille pas aux utilisateurs de choisir les fournisseurs b\u00e9n\u00e9ficiant des meilleures \u00e9valuations. Les publications d\u2019Aragon Research refl\u00e8tent uniquement les opinions d\u2019Aragon Research et Advisory Services et ne doivent en aucun cas \u00eatre consid\u00e9r\u00e9es comme des \u00e9l\u00e9ments irr\u00e9futables. Aragon Research publie ses travaux de recherche et les informations qu\u2019elles contiennent \u00ab\u00a0TELLES QUELLES\u00a0\u00bb, sans garantie d\u2019aucune sorte.<\/em>
\n<\/sub><\/p>\n

\n

En savoir plus sur les derni\u00e8res innovations de Cisco dans le domaine de l\u2019intelligence faire l\u2019am\u00e9lioration des r\u00e9sultats commerciaux pour les centres de contact Voir o\u00f9<\/strong> <\/a> d\u2019autres<\/a> centres de contact Cisco ont \u00e9t\u00e9 nomm\u00e9s leaders de Cisco est votre centre de contact \u00ab dans la zone \u00bb ?<\/a><\/p>\n

Pr\u00e9sentation de Webex Contact Center Enterprise [Webinaire]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Le Centre Cisco Contact a \u00e9t\u00e9 \u00e9valu\u00e9 en fonction de la strat\u00e9gie et des performances par le bureau d\u2019analystes identifi\u00e9s dans le monde dans le domaine de l\u2019industrie.<\/p>\n","protected":false},"author":5452,"featured_media":416818,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1563],"tags":[5825,7980,5256,6208,5254,4629,4730,5825,5672],"class_list":{"0":"post-386145","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-collaboration-fr","8":"category-experience-client","9":"tag-recompensesprix","10":"tag-centre-de-contact-dentreprise-fr","11":"tag-centre-dappel","12":"tag-centre-dappel-en-tant-que-service","13":"tag-cisco-en-direct","14":"tag-communications-cloud","15":"tag-intelligence-artificielle","17":"tag-solutions-de-collaboration"},"acf":[],"yoast_head":"\nCisco d\u00e9sign\u00e9 comme leader dans le rapport Aragon Globe sur les centres de contact intelligents | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, 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