{"id":386409,"date":"2019-12-20T09:43:34","date_gmt":"2019-12-20T17:43:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/le-csm-de-ladoption-de-webex-passe-present-et-futur\/"},"modified":"2019-12-20T09:43:34","modified_gmt":"2019-12-20T17:43:34","slug":"le-csm-de-ladoption-de-webex-passe-present-et-futur","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/visioconferences\/le-csm-de-ladoption-de-webex-passe-present-et-futur\/","title":{"rendered":"Le CSM de l\u2019adoption de Webex pass\u00e9, pr\u00e9sent et futur"},"content":{"rendered":"<p><span><br \/>\n  <strong>S\u00e9rie de blog sur la r\u00e9ussite du client La s\u00e9rie du blog de la r\u00e9ussite client met en \u00e9vidence les Responsables de la r\u00e9ussite client<\/strong> <\/span>  <em> <a href=\"https:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\"><\/a> (CSM) <\/p>\n<p> et leurs clients o\u00f9 nous mettreons l\u2019accent sur une histoire de r\u00e9ussite client. Apprenez comment la technologie de collaboration Cisco a des impacts organisationaux positif, r\u00e9sout les d\u00e9fis commerciaux r\u00e9els et peut avoir un impact sur les r\u00e9sultats des clients.<\/em><\/p>\n<h2><span><br \/>\n  <strong>Pass\u00e9: Obtenir au mieux les meilleurs moments<\/strong><br \/>\n<\/span><\/h2>\n<p>Etant dit no\u00ebl enfant, il y a toujours tout \u00e0 faire pour parler de famille : certaines de mes animations pr\u00e9f\u00e9r\u00e9es sont centr\u00e9es autour du lieu de r\u00e9union chez mon cong\u00e9, avec tous mes favoris pour regarder des films, lire des jeux de tableau, partager des f\u00eates de no\u00ebl (en particulier lors de la f\u00eate de No\u00ebl) et manger beaucoup de cookies aux enfants. Dans ma tradition pr\u00e9f\u00e9r\u00e9e de famille, il y a toujours de l\u2019ambiance et des cookies en famille, en passant du temps avec la famille, en musique de No\u00ebl en arri\u00e8re-plan et en se rendant \u00e0 l\u2019id\u00e9e de rendre les cookies les plus cr\u00e9atifs et les plus populaires. En tant que nouvelle maman avec un nouveau son de deux ans &#8211; Je navigue dans la navigation sur le bord du chef d\u2019une famille existante et je commence une nouvelle maman. Les cookies d\u2019f\u00eate et des f\u00eates feront toujours partie de mes vacances! Mais nous avons ajout\u00e9 des pajamas de famille correspondants et des cong\u00e9s de No\u00ebl. Nous avons \u00e9galement ajout\u00e9 notre traditionnel jeu de cookies en ajoutant un Christmas \u00e0 c\u00f4t\u00e9 de l\u2019\u00e9toile, de la cloche et du arbre &#8211; et sans surprise, le Christmas Cookie est le lieu pr\u00e9f\u00e9r\u00e9 des f\u00eates de no\u00ebl.<\/p>\n\n<h2><span><br \/>\n  <strong>Actuellement Le r\u00f4le de la r\u00e9ussite client dans le parcours des clients<\/strong><br \/>\n<\/span><\/h2>\n<p>Au cours de cette p\u00e9riode de l\u2019ann\u00e9e car je refl\u00e8te ces personnes et la mani\u00e8re dont je souhaite les avoir &#8211; je revenir \u00e9galement \u00e0 l\u2019ann\u00e9e pr\u00e9c\u00e9dente et \u00e0 ce que j\u2019ai accompli dans ma vie professionnelle. En tant Gestionnaire client\u00e8le pour Webex &#8211; Je suis constamment aider mes clients \u00e0 naviguer et comprendre les anciennes et les nouveaut\u00e9s dans notre environnement du Cloud qui change constamment. \u00c0 mesure que nos \u00e9quipes d\u2019ing\u00e9nierie et de produits continuent d\u2019\u00e9voluer dans Webex et d\u2019en faire la robuste plate-forme de collaboration , qui s\u2019en trouve avec des changements.<\/p>\n<blockquote><p>\u00ab Chaque client est diff\u00e9rent &#8211; l\u2019environnement de tous les clients est diff\u00e9rent et c\u2019est \u00e0 moi de m\u2019assurer que mes clients peuvent accepter et naviguer de la mani\u00e8re la plus fluide possible vers ces changements &#8211; pour que notre solution fonctionne pour eux et leurs utilisateurs \u00bb &#8211; Sheena Hensen<\/p><\/blockquote>\n<h2><span><br \/>\n  <strong>Avenir: Objectifs de r\u00e9ussite client pour 2020<\/strong><br \/>\n<\/span><\/h2>\n<p>En me r\u00e9jouissant de la nouvelle ann\u00e9e, je pense \u00e9galement \u00e0 mes objectifs pour l\u2019ann\u00e9e et \u00e0 ce que j\u2019aimerais accomplir. En tant que responsable client\u00e8le, l\u2019un de mes objectifs est toujours Que mes clients me connaissent et sachent que je suis \u00e0 ma place et leur parcours d\u2019adoption Webex \u2013 cela peut vouloir dire une r\u00e9union en personne, aider leurs utilisateurs finaux avec les fonctionnalit\u00e9s et les fonctionnalit\u00e9s de Webex, un contr\u00f4le rapide pour voir comment tout se passe. Pour 2020, j\u2019ai deux objectifs : obtenir autant de clients que je peux sur l\u2019exp\u00e9rience moderne et leur faire utiliser la vid\u00e9o. Le fait d\u2019adopter ces deux \u00e9l\u00e9ments facilite la mise en place de la meilleure exp\u00e9rience Webex pour nos clients et la rend plus facile et plus attrayante pour l\u2019utilisation de Webex. Je souhaite que Webex soit facile \u00e0 utiliser pour l\u2019utilisateur final et je souhaite qu\u2019il connaisse toutes les excellentes fonctionnalit\u00e9s qui existent d\u00e9j\u00e0 et qui seront \u00e0 venir \u2013 c\u2019est impossible sans \u00eatre dans l\u2019exp\u00e9rience moderne. Je ne peux pas attendre de voir ce que l\u2019application 2020 nous apporte et j\u2019attends avec impatience l\u2019id\u00e9e d\u2019aider chaque client \u00e0 atteindre davantage que ce qu\u2019il a pens\u00e9 avec Webex !<\/p>\n<blockquote><p>Consultez nos ressources sur l\u2019adoption de la <strong>   <a href=\"http:\/\/cs.co\/webexadoption\">cs.co\/webexadoption<\/a><br \/>\n<\/strong><\/p><\/blockquote>\n<hr \/>\n<p><strong>En savoir plus Se connecter avec tous les blogs de la r\u00e9ussite client de la s\u00e9rie ici Pr\u00e9parez votre \u00e9quipe \u00e0 d\u00e9couvrir le nouveau monde de la r\u00e9ussite<\/strong>  <strong>   <a href=\"https:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\"> <\/a> <\/strong>  <a href=\"https:\/\/blogs.cisco.com\/partner\/get-your-team-ready-for-the-new-world-of-customer-success\">client<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/training-our-new-cs-team-members-to-help-customers-achieve-more-than-they-thought-was-possible-with-webex\">Success Success Webex : Formation de nos nouveaux membres d\u2019\u00e9quipe CS afin d\u2019aider les clients \u00e0 atteindre davantage qu\u2019ils ne l\u2019auront pens\u00e9 gr\u00e2ce \u00e0 Webex Une journ\u00e9e dans la vie<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-day-in-the-life-of-a-cisco-csm\">d\u2019un CSM Cisco<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Alors que, dans le pass\u00e9, les pr\u00e9sentations et les futurs visitent la vie d\u2019un CSM, regardez comment elle apprend \u00e0 adopter le changement et \u00e0 fixer des objectifs pour l\u2019avenir.<\/p>\n","protected":false},"author":5485,"featured_media":386410,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1493],"tags":[9169,9372,10583,5262,10286,7976,10582,10584],"class_list":["post-386409","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","category-visioconferences","tag-customersuccessblogseries-fr","tag-customersucessblogs-fr","tag-adoption-webex","tag-blogs-cisco","tag-how-customer-service-standards-are-set-fr","tag-parcours-client","tag-reussite-client","tag-service-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le CSM de l\u2019adoption de Webex pass\u00e9, pr\u00e9sent et futur | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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In her spare time she\u2019s interested in network security, spending time with her family, all things Harry Potter, traveling, and being a Disney fanatic.","url":"https:\/\/blog.webex.com\/fr\/contributors\/sheenahensen\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts\/386409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/users\/5485"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/comments?post=386409"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/posts\/386409\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/media\/386410"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/media?parent=386409"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/categories?post=386409"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/fr\/wp-json\/wp\/v2\/tags?post=386409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}