{"id":386454,"date":"2020-01-08T10:22:59","date_gmt":"2020-01-08T18:22:59","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/rejoignez-notre-webinaire-a-la-demande-meilleures-pratiques-pour-deplacer-votre-centre-de-contact-vers-le-cloud\/"},"modified":"2020-01-08T10:22:59","modified_gmt":"2020-01-08T18:22:59","slug":"rejoignez-notre-webinaire-a-la-demande-meilleures-pratiques-pour-deplacer-votre-centre-de-contact-vers-le-cloud","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/experience-client\/rejoignez-notre-webinaire-a-la-demande-meilleures-pratiques-pour-deplacer-votre-centre-de-contact-vers-le-cloud\/","title":{"rendered":"Rejoignez notre webinaire \u00e0 la demande : Meilleures pratiques ..."},"content":{"rendered":"

La transition de votre call center sur site vers le Cloud cr\u00e9e d\u2019\u00e9normes opportunit\u00e9s de croissance et d\u2019innovation. Certaines entreprises ont des plans \u00e0 court et long terme pour passer sur le Cloud. \u00a0Selon notre r\u00e9cent sondage mondial, 62 % des directeurs des centres de contact pr\u00e9voient d\u2019impl\u00e9menter un centre de contact sur le Cloud dans les 18 prochains mois. Les trois principaux motifs de cette demande sont la facilit\u00e9 de gestion et d\u2019\u00e9chelle, la devise logicielle et la fourniture continue de fonctionnalit\u00e9s.\u00a0
\n Qu\u2019est-ce qu\u2019un centre de contact du Cloud ?<\/a>
\n<\/strong><\/p>\n

Voici quelques-uns des nombreux avantages que la technologie du Cloud apporte aux entreprises, dont la flexibilit\u00e9, la s\u00e9curit\u00e9, capx versus opex, les solutions informatiques \u00e9conomiques et l\u2019acc\u00e8s \u00e0 des technologies innovantes qui ne sont disponibles que dans le <\/em> Cloud.<\/p>\n

Cependant, seuls 15 % de tous les centres de contacts \u00e0 l\u2019\u00e9chelle mondiale et 9 % de tous les grands centres de contact avec plus de 250 agents ont \u00e9t\u00e9 transition\u00e9s vers le Cloud. Qu\u2019est-ce qui peut \u00eatre derri\u00e8re ces faibles chiffres ?<\/p>\n


\n Une approche pratique et unique Changer les investissements d\u2019infrastructure de votre centre de contact existant<\/strong> <\/span> n\u2019est probablement pas une option. Cette situation peut \u00eatre co\u00fbteuse, co\u00fbteuse et extr\u00eamement g\u00eanante pour votre entreprise et vos clients.<\/p>\n

Cisco prend une approche pratique pour aider nos clients \u00e0 effectuer cette transition importante. Cela permet \u00e0 nos clients de cr\u00e9er de meilleures exp\u00e9riences d\u2019agents et de clients en tirant parti des technologies telles que l\u2019intelligence humaine, l\u2019apprentissage automatique, le traitement du langage naturel, l\u2019analyse des donn\u00e9es du Cloud et plus encore tout en tirant parti des investissements de leur centre de contact sur site.<\/p>\n

L\u2019attention minimise les risques et les interruptions Votre centre de contact est l\u2019une des applications les plus interconnect\u00e9es de votre entreprise, avec des int\u00e9grations \u00e0<\/strong> plusieurs syst\u00e8mes. Cela d\u00e9pend de plusieurs fils de discussion et d\u00e9pend fortement de communications fiables en temps r\u00e9el avec vos clients. En fait, c\u2019est une des raisons pour lesquelles plusieurs n\u2019ont pas encore d\u00e9plac\u00e9 leur centre de contact vers le Cloud. Notre \u00e9tude globale indique que la raison principale de cette dynamique est le risque d\u2019interruptions professionnelles, en particulier pour les centres de contacts de plus grande capacit\u00e9.<\/p>\n

Prenez en compte toutes les actions en cours sur le bureau de l\u2019agent, qui est le point central des applications du service client\u00e8le.\u00a0 \u00catre conscient de la fa\u00e7on dont une transition du Cloud aura une incidence sur la capacit\u00e9 de vos agents \u00e0 servir vos clients efficacement et d\u2019une mani\u00e8re ponctuelle est d\u2019une importance absolue. Les co\u00fbts et les risques peuvent \u00eatre \u00e9lev\u00e9s si l\u2019exp\u00e9rience de vos agents n\u2019est pas consid\u00e9r\u00e9e. Notre sondage indique que le co\u00fbt moyen de l\u2019int\u00e9gration d\u2019un agent est entre 10 000 et 20 000 $ par agent et que le temps moyen pour int\u00e9grer un agent est de 2 \u00e0 4 semaines. Souvent, ces p\u00e9riodes ne sont pas consid\u00e9r\u00e9es lors de la cr\u00e9ation d\u2019un cas commercial cloud contact center.<\/p>\n


\n Comment pouvons-nous y entrer ?<\/strong>
\n<\/span><\/p>\n

Si le Cloud est la destination de votre centre de contact, des \u00e9tapes pratiques doivent \u00eatre prises.
\n Rejoignez-moi pour ce webinaire perspicacit\u00e9 afin d\u2019explorer les meilleures pratiques qui optimisent les investissements que vous avez investis dans votre centre de contact et de minimiser les risques et les interruptions pour votre entreprise alors que vous vous pr\u00e9parez \u00e0 aller dans le<\/u> <\/a> Cloud.<\/p>\n

Rejoignez notre webinaire aujourd\u2019hui et lisez notre eBook pour en savoir plus sur les derni\u00e8res<\/u> <\/a>innovations du Cloud contact<\/a> center.<\/p><\/blockquote>\n

D\u00e9couvrez Plus Annonce du nouveau Centre de contact<\/strong> Webex, global,<\/a> <\/a> \u00e9volutif et cognitivebas\u00e9 sur le Cloud Pourquoi vous avez besoin de nouveaux contacts pour votre centre de contact ? Obtenez-y vous par vous-m\u00eame avec Cisco Webex Edge pour l\u2019architecture d\u2019appel<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c9tapes puissantes et pratiques pour contacter le centre de contact sur le Cloud<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1563],"tags":[4278],"class_list":["post-386454","post","type-post","status-publish","format-standard","hentry","category-collaboration-fr","category-experience-client","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"\nRejoignez notre webinaire \u00e0 la demande : Meilleures pratiques pour d\u00e9placer votre centre de contact vers le Cloud | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/\" \/>\n<meta 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