{"id":386494,"date":"2020-02-05T11:31:34","date_gmt":"2020-02-05T19:31:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/introducing-webex-contact-center-enterprise-webinar\/"},"modified":"2020-02-05T11:31:34","modified_gmt":"2020-02-05T19:31:34","slug":"introducing-webex-contact-center-enterprise-webinar","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/experience-client\/introducing-webex-contact-center-enterprise-webinar\/","title":{"rendered":"Introducing Webex Contact Center Enterprise [Webinar]"},"content":{"rendered":"


\n A Trustworthy Path to the Cloud for Large Contact Centers\u00a0<\/b>\u00a0<\/span><\/h2>\n

In 2020, it almost goes without saying that cloud technology<\/span> plays a large role in<\/span> deliver<\/span>ing<\/span> the innovation<\/span>, feature speed<\/span> and agility that today\u2019s contact centers need to<\/span> deliver exceptional customer experiences.\u00a0<\/span>\u00a0<\/span><\/p>\n

The new bar is<\/span> set by<\/span> agents who have <\/span>lifetime <\/span>customer journey information at their fingertips, <\/span>insights and capabilities delivered by the latest artificial intelligence (<\/span>AI)<\/span> and machine learning (ML)\u00a0<\/span>technologies<\/span> and the <\/span>collaboration <\/span>resources to break down communication siloes in their business to utilize a <\/span>full <\/span>team of experts to deliver on <\/span>customer<\/span> needs.<\/span>\u00a0<\/span><\/p>\n

However, our customers and prospects have told us that<\/span> barriers such as scal<\/span>ability<\/span>, limited feature sets, security concerns, and perhaps most importantly, the pain of <\/span>adoption <\/span>from existing on-premises solutions have kept<\/span> them from migrating their<\/span> large contact centers <\/span>to the cloud-delivered technologies that enable this next level of customer experience.<\/span><\/p>\n


\n A C<\/b>
\n ustomer-Driven, Cloud-Based S<\/b>
\n olution <\/b>
\n for the Needs of Enterprise Contact Centers<\/b>\u00a0<\/span><\/h2>\n


\n Join <\/span>
\n me<\/span>
\n<\/a> as I sit down with <\/span>Cisco Contact Center VP\/GM Omar Tawakol and renowned collaboration industry analyst Sheila McGee-Smith <\/span>to<\/span> discuss<\/span> the<\/span> unique challenges faced by enterprise contact centers in transitioning to cloud<\/span> and how <\/span>that led to <\/span>Cisco develop<\/span>ing<\/span> the new <\/span>
\n Webex Contact Center Enterprise<\/span>
\n<\/a>\u00a0solution to meet the unmet needs of this market.\u00a0<\/span>\u00a0<\/span><\/p>\n


\n
\n \"Join
\n <\/a>In this webinar, <\/span>you\u2019ll hear<\/span> from <\/span>Omar and Sheila <\/span>on:<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n