{"id":386499,"date":"2020-02-05T13:44:36","date_gmt":"2020-02-05T21:44:36","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/intelligence-strategique-et-future-des-centres-de-contact-cisco\/"},"modified":"2020-02-05T13:44:36","modified_gmt":"2020-02-05T21:44:36","slug":"intelligence-strategique-et-future-des-centres-de-contact-cisco","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/experience-client\/intelligence-strategique-et-future-des-centres-de-contact-cisco\/","title":{"rendered":"Intelligence strat\u00e9gique et future des centres de contact Cisco"},"content":{"rendered":"<h2><span><br \/>\n  <strong>Transformation de l\u2019exp\u00e9rience du client et de l\u2019agent avec l\u2019int\u00e9gration intelligente de Contact Center<\/strong><br \/>\n<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">J\u2019ai r\u00e9cemment propos\u00e9 une session au Centre d\u2019aide \u00e0 la technologie Cisco LIVE fin janvier qui offrait une vue de la nouvelle architecture Cisco sous-jacente \u00e0 l\u2019int\u00e9gration des Centres de contacts avec une intelligence humaine (IA). Les commerciaux de la Collaboration et de l\u2019IA ont \u00e9t\u00e9 propos\u00e9es, les d\u00e9tails du partenariat strat\u00e9gique avec Google Cloud Contact Center AI (CCAI), quelques exemples pratiques et d\u00e9monstrations en direct de solutions iA et Cisco Contact Center, ainsi que leurs impacts imm\u00e9diats sur les activit\u00e9s professionnelles, tels qu\u2019une am\u00e9lioration de l\u2019exp\u00e9rience client\u00e8le et la r\u00e9duction des co\u00fbts.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Un focus \u00e9tait particulier sur les aspects de la fonction Aller sur le march\u00e9 et le r\u00f4le des partenaires Cisco Contact Center.<\/span><\/p>\n<p><strong><br \/>\n  <u><br \/>\n    <span data-preserver-spaces=\"true\">AGENDA<\/span><br \/>\n  <\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Innovation et tendances du march\u00e9 des Centres de contacts<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Une architecture ouverte pour le Contact Center moderne<\/span><\/li>\n<li><span><br \/>\n  <strong>Deux d\u00e9mos en direct de<\/strong> <\/span> l\u2019int\u00e9gration de Google AI dans les Centres de contacts<br \/>\n Cisco<\/li>\n<li><span data-preserver-spaces=\"true\">Cisco CC Artificial Intelligence<\/span>\n<ul>\n<li><span><br \/>\n  <strong>Services d\u2019assistance pour <\/strong> <\/span><span data-preserver-spaces=\"true\">les agents<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\"><br \/>\n    <span>Services des agents<\/span> <\/span> <\/strong><span data-preserver-spaces=\"true\">virtuels<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span data-preserver-spaces=\"true\">GoTo Market Evolution<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Conclusion<\/span><\/li>\n<\/ul>\n<p><strong><br \/>\n  <span>Regardez la session compl\u00e8te :<\/span>\u00a0<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Cisco LIVE Barcelona 2020 - Artificial Intelligence and the future of Cisco Contact Centers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Al4T7qJXy-g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<p><strong>En savoir<\/strong>  plus sur la vid\u00e9o sur YouTube : <a href=\"https:\/\/www.youtube.com\/watch?v=qS8qrt2YKeA\">Intelligence Cisco Cisco Dans les centres de contacts : Vid\u00e9o d\u2019assistance<\/a>  pour la messagerie instantan\u00e9e sur SalesConnect : <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">Intelligence Cisco Cisco Dans les centres de contacts : Vid\u00e9o d\u2019assistance<\/a>  \u00e0 la messagerie instantan\u00e9e sur YouTube : <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">Blogs de traduction de la transcription vocale des Centres de<\/a>  contacts cognitives (Cognitive Contact Centers) Cisco : <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">Intelligence Cisco Cisco Dans les centres de contacts : Conversation IVR<\/a>  Blogs Cisco : <a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\">Messagerie instantan\u00e9e hybride pour solutions de parcours<\/a>  Cisco Blogs Cisco : <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-artificial-intelligence-journey-in-contact-centers\">Le parcours d\u2019intelligence au cours de l\u2019\u00e9t\u00e9 dans les centres<\/a>  de contact Blogs Cisco : <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\">Future of Work avec Cisco et Google<\/a>  Cisco blogs : <a href=\"https:\/\/blogs.cisco.com\/developer\/web-mobile-on-prem-solution\">La solution Web &#038;mobile sur site optimise l\u2019exp\u00e9rience client<\/a>  Google : <a href=\"https:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/contact-center-ai-now-ga?utm_source=linkedin&#038;utm_medium=unpaidsocial&#038;utm_campaign=googlecloud-SAother-notrelevant&#038;utm_content=productlaunchandupdate&#038;linkId=77041571\">Offrez \u00e0 vos clients une exp\u00e9rience client exceptionnelle avec Contact Center AI, maintenant GA<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment Cisco d\u00e9veloppe son partenariat avec Google Cloud pour apporter aux fonctionnalit\u00e9s avec CCAI (telles que la conversationnelle IVR, les bots de messagerie instantan\u00e9e et l\u2019assistance \u00e0 l\u2019agent) son portefeuille de centres de contacts. <\/p>\n","protected":false},"author":5447,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1563],"tags":[7977,7980,5256,4278,4730],"class_list":["post-386499","post","type-post","status-publish","format-standard","hentry","category-collaboration-fr","category-experience-client","tag-call-center-management-fr","tag-centre-de-contact-dentreprise-fr","tag-centre-dappel","tag-contact-center-as-a-service","tag-intelligence-artificielle"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intelligence strat\u00e9gique et future des centres de contact Cisco | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-and-the-future-of-cisco-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligence strat\u00e9gique et future des centres de contact Cisco | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez comment Cisco d\u00e9veloppe son partenariat avec Google Cloud pour apporter aux fonctionnalit\u00e9s avec CCAI (telles que la conversationnelle IVR, les bots de messagerie instantan\u00e9e et l\u2019assistance \u00e0 l\u2019agent) son portefeuille de centres de contacts.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-and-the-future-of-cisco-contact-centers\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-05T21:44:36+00:00\" 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