{"id":389333,"date":"2022-02-04T13:42:20","date_gmt":"2022-02-04T21:42:20","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/une-cooperative-de-credit-transforme-lexperience-client-virtuelle-grace-a-webex\/"},"modified":"2024-09-17T23:36:31","modified_gmt":"2024-09-18T06:36:31","slug":"une-cooperative-de-credit-transforme-lexperience-client-virtuelle-grace-a-webex","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/customer-stories-fr\/une-cooperative-de-credit-transforme-lexperience-client-virtuelle-grace-a-webex\/","title":{"rendered":"Une coop\u00e9rative de cr\u00e9dit transforme l\u2019exp\u00e9rience client ..."},"content":{"rendered":"<h2><strong>PACU offre d\u2019incroyables exp\u00e9riences client gr\u00e2ce \u00e0 Webex <\/strong><\/h2>\n<p>Les entreprises \u00e9voluent constamment pour rester concurrentielles, pertinentes et \u00ab\u00a0au go\u00fbt du jour\u00a0\u00bb.<\/p>\n<p>Mais il leur arrive parfois de rencontrer des impr\u00e9vus majeurs qui les obligent \u00e0 changer de cap plus rapidement que pr\u00e9vu\u00a0: c\u2019est une question de survie.<\/p>\n<p>La coop\u00e9rative PACU (Premier America Credit Union) a \u00e9t\u00e9 touch\u00e9e de plein fouet par la pand\u00e9mie. Ses bureaux ont ferm\u00e9 et les clients ne pouvaient plus rencontrer son personnel.<\/p>\n<p>PACU a d\u00fb changer rapidement son mode de fonctionnement pour poursuive ses activit\u00e9s bancaires et continuer \u00e0 fournir des exp\u00e9riences client d\u2019exception.<\/p>\n<p>\u00ab\u00a0Lorsque la pand\u00e9mie est survenue, nous ne disposions pas d\u2019outils de collaboration \u00e0 distance fiables, \u00e9volutifs et flexibles dignes de ce nom\u00a0\u00bb, explique Janaki Rao, VP et CTO de PACU. \u00ab\u00a0L\u2019acc\u00e8s en face \u00e0 face \u00e9tant limit\u00e9, notre priorit\u00e9 \u00e9tait d\u2019avoir un guichet vid\u00e9o \u00e0 distance, capable de servir efficacement nos soci\u00e9taires en toute s\u00e9curit\u00e9.\u00a0\u00bb<\/p>\n<p>PACU collaborant depuis longtemps avec Cisco, il \u00e9tait tout naturel que cette coop\u00e9rative se tourne vers Axelliant, un partenaire de Cisco, pour en savoir plus sur Webex.<\/p>\n<p>\u00ab\u00a0J\u2019ai \u00e9t\u00e9 tr\u00e8s impressionn\u00e9 par la r\u00e9activit\u00e9 de l\u2019\u00e9quipe Cisco suite \u00e0 notre demande\u00a0\u00bb, remarque J.\u00a0Rao. \u00ab\u00a0Ils nous ont imm\u00e9diatement propos\u00e9 une solution adapt\u00e9e \u00e0 nos besoins \u00e0 court terme, tout en nous permettant de prendre les mesures n\u00e9cessaires pour favoriser notre r\u00e9ussite future. Cisco a compris que la situation \u00e9tait in\u00e9dite et que nos soci\u00e9taires avaient besoin de services bancaires.\u00a0\u00bb Webex a \u00e9galement propos\u00e9 un niveau de s\u00e9curit\u00e9 sup\u00e9rieur, ce qui \u00e9tait essentiel pour une institution financi\u00e8re telle que PACU.<\/p>\n<h2>PACU \u2014 S\u00e9curisation et contacts \u00e0 distance avec Webex<\/h2>\n<p>Gr\u00e2ce \u00e0 Webex, les \u00e9quipes de PACU sont pass\u00e9es au t\u00e9l\u00e9travail en quelques jours seulement, ce qui leur a permis de continuer \u00e0 s\u2019occuper de leurs clients en toute s\u00e9curit\u00e9.<\/p>\n<p>\u00ab\u00a0Pour permettre aux membres de notre personnel de travailler de chez eux, nous avions seulement \u00e0 fournir \u00e0 nos \u00e9quipes un client l\u00e9ger VDI, un moniteur d\u2019ordinateur et un casque\u00a0\u00bb, raconte J.\u00a0Rao. \u00ab\u00a0Ils n\u2019avaient besoin d\u2019aucun t\u00e9l\u00e9phone physique, ni de PC ou d\u2019ordinateur portable. Nous avons pu facilement prendre en charge nos soci\u00e9taires et nos \u00e9quipes.\u00a0\u00bb<\/p>\n<p>Au fil des mois, il est devenu \u00e9vident que Webex \u00e9tait plus qu\u2019une solution temporaire \u00e0 un besoin imm\u00e9diat. En fait, Webex a \u00e9t\u00e9 le catalyseur d\u2019une transformation durable au sein de PACU\u00a0: une transformation qui rend la banque plus efficace et rentable, tout en am\u00e9liorant les exp\u00e9riences client et employ\u00e9s.<\/p>\n<p>\u00c0 pr\u00e9sent, la Suite Webex fait partie int\u00e9grante de l\u2019exp\u00e9rience de travail hybride de PACU, puisqu\u2019elle constitue une plateforme de collaboration unique et unifi\u00e9e pour la formation du personnel, les annonces g\u00e9n\u00e9rales, l\u2019int\u00e9gration des nouveaux arrivants, etc. Le personnel des succursales utilise \u00e9galement Webex comme un service permettant aux soci\u00e9taires de se connecter \u00e0 distance s\u2019ils le souhaitent.<\/p>\n<p>\u00ab\u00a0Nous sommes en pleine expansion et nous embauchons au sein de nos \u00e9quipes dans diff\u00e9rents domaines, y compris dans nos succursales, nos centres de contact et nos d\u00e9partements informatiques. Nous \u00e9voluons tout en mettant en \u0153uvre diff\u00e9rents composants cloud de l\u2019ensemble de solutions Webex, sans aucune interruption de nos activit\u00e9s. C\u2019est vraiment fantastique\u00a0\u00bb, ajoute J.\u00a0Rao.<\/p>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/case-study\/premier-america-credit-union_cm-4064.pdf\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <em>Poursuivez votre lecture<\/em><br \/>\n<\/a><em> pour en savoir plus sur la fa\u00e7on dont PACU fournit d\u2019incroyables exp\u00e9riences client gr\u00e2ce \u00e0 Webex et n\u2019h\u00e9sitez pas \u00e0 <\/em><a href=\"https:\/\/use.webex.com\/contact-sales\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <em>nous contacter<\/em><br \/>\n<\/a><em> pour d\u00e9couvrir comment nous pouvons aider votre \u00e9quipe \u00e0 suivre la m\u00eame voie.<\/em><\/p><\/blockquote>\n<p><strong>En savoir plus<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/visioconferences\/luniversite-de-wisconsin-whitewater-cree-une-communaute-educative-inclusive-grace-a-webex\/\">L\u2019Universit\u00e9 de Wisconsin-Whitewater cr\u00e9e une communaut\u00e9 \u00e9ducative inclusive gr\u00e2ce \u00e0 Webex<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/customer-stories-fr\/comment-un-centre-de-contact-dans-le-cloud-a-aide-t-mobile-a-repondre-a-lappel-pour-une-experience-client-incroyable\/\">Comment un centre de contact dans le cloud a aid\u00e9 T-Mobile \u00e0 r\u00e9pondre \u00e0 l\u2019appel pour une exp\u00e9rience client incroyable<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/fr\/customer-stories-fr\/webex-permet-a-une-association-irlandaise-de-rester-connectee-grace-aux-appels-cloud-et-a-dautres-fonctions\/\">Webex permet \u00e0 une association irlandaise de rester connect\u00e9e gr\u00e2ce aux appels cloud et \u00e0 d\u2019autres fonctions<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PACU offre d\u2019incroyables exp\u00e9riences client gr\u00e2ce \u00e0 Webex Les entreprises \u00e9voluent constamment pour rester concurrentielles, pertinentes et \u00ab\u00a0au go\u00fbt du [&hellip;]<\/p>\n","protected":false},"author":5570,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1502],"tags":[4629,4730,405,4628,2393],"class_list":["post-389333","post","type-post","status-publish","format-standard","hentry","category-collaboration-fr","category-customer-stories-fr","tag-communications-cloud","tag-intelligence-artificielle","tag-machine-learning","tag-machine-learning-fr","tag-travail-hybride"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Une coop\u00e9rative de cr\u00e9dit transforme l\u2019exp\u00e9rience client virtuelle gr\u00e2ce \u00e0 Webex | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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