{"id":393962,"date":"2022-04-05T09:21:42","date_gmt":"2022-04-05T16:21:42","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/webex-calling-accompagne-les-equipes-dispersees-geographiquement-et-les-entreprises-multinationales-avec-des-succursales-en-inde\/"},"modified":"2022-04-05T09:21:42","modified_gmt":"2022-04-05T16:21:42","slug":"webex-calling-accompagne-les-equipes-dispersees-geographiquement-et-les-entreprises-multinationales-avec-des-succursales-en-inde","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/collaboration-fr\/webex-calling-accompagne-les-equipes-dispersees-geographiquement-et-les-entreprises-multinationales-avec-des-succursales-en-inde\/","title":{"rendered":"Webex Calling accompagne les \u00e9quipes dispers\u00e9es g\u00e9ographiquement ..."},"content":{"rendered":"

Les appels cloud repr\u00e9sentent un outil important pour les entreprises qui adoptent la transformation num\u00e9rique afin de r\u00e9pondre aux nouvelles exigences du travail hybride<\/a>. Cloud Calling offre des capacit\u00e9s de collaboration de tout premier ordre, des solutions de d\u00e9ploiement plus simples et de puissants outils d\u2019analyse, souvent \u00e0 un co\u00fbt inf\u00e9rieur \u00e0 celui des solutions sur site.<\/p>\n

L\u2019Inde fait partie des nombreux pays en pleine transformation num\u00e9rique. Son \u00e9conomie conna\u00eet un des plus forts taux de croissance au monde, et le pays est un march\u00e9 strat\u00e9gique pour de nombreuses entreprises multinationales. Cloud Calling est particuli\u00e8rement adapt\u00e9 au vaste secteur indien du BPO (externalisation des processus m\u00e9tier), qui exige une collaboration efficace entre des \u00e9quipes dispers\u00e9es dans le monde entier.<\/p>\n

L\u2019Inde applique des dispositions r\u00e9glementaires sp\u00e9cifiques pour la t\u00e9l\u00e9phonie\u00a0IP\u00a0<\/strong><\/h2>\n

Jusqu\u2019\u00e0 r\u00e9cemment, le minist\u00e8re indien des t\u00e9l\u00e9communications (DoT, Department of Telecommunications) \u00e9tablissait des distinctions entre les fournisseurs OSP (Other Service Providers) nationaux et \u00e9trangers. De ce fait, il \u00e9tait difficile pour les fournisseurs OSP indiens de desservir le march\u00e9 local, car ils ne pouvaient pas utiliser des services h\u00e9berg\u00e9s depuis des centres de donn\u00e9es situ\u00e9s en dehors de l\u2019Inde.<\/p>\n

En outre, l\u2019Autorit\u00e9 de r\u00e9gulation des t\u00e9l\u00e9communication en Inde (TRAI) interdit d\u2019utiliser la t\u00e9l\u00e9phone VoIP (Voice over IP), afin d\u2019emp\u00eacher le contournement des m\u00e9canismes de paiement (\u00e9viter ou contourner les frais pour les appels longue distance). Ces dispositions repr\u00e9sentent un d\u00e9fi majeur pour les fournisseurs internationaux d\u2019appels cloud qui envisagent de proposer leurs services en Inde, car elles imposent d\u2019utiliser le r\u00e9seau RTCP local pour acheminer des appels \u00e0 l\u2019ext\u00e9rieur des entreprises.<\/p>\n

Cisco et Webex Calling apportent une r\u00e9ponse aux difficult\u00e9s de routage des appels RTCP en Inde<\/strong><\/h2>\n

Cisco innove constamment pour ses clients qui poss\u00e8dent des succursales en Inde. Les clients de Cisco qui s\u2019appuient sur Unified Communications Manager (CUCM) pour leurs d\u00e9ploiements sur site utilisent d\u00e9j\u00e0 le partitionnement logique afin que leurs succursales indiennes respectent les r\u00e9glementations sur le contournement des frais.<\/p>\n

Webex s\u2019est aussi adapt\u00e9 rapidement \u00e0 l\u2019\u00e9volution des r\u00e9glementations indiennes. En\u00a02020, lorsque le minist\u00e8re indien des t\u00e9l\u00e9communications a assoupli les r\u00e9glementations applicables aux OSP internationaux, nous avons lanc\u00e9 des offres Webex Calling et Webex Contact Center<\/a> pour les clients indiens de prestataires internationaux d\u2019externalisation de processus m\u00e9tier. Ces entreprises peuvent ainsi tirer parti des performances des appels cloud et des centres de contact cloud afin de r\u00e9pondre plus efficacement aux attentes de leurs clients.<\/p>\n

\"Webex<\/p>\n


\n Webex Calling est d\u00e9sormais disponible dans plus de 85\u00a0pays \/r\u00e9gions dans le monde entier\u00a0<\/em>
\n<\/a><\/p>\n

Les \u00e9quipes dispers\u00e9es dans toute l\u2019Inde b\u00e9n\u00e9ficient des services d\u2019appels cloud dont elles ont besoin<\/h2>\n

Nous faisons maintenant un pas de plus\u00a0: Webex Calling<\/a> r\u00e9pond \u00e0 pr\u00e9sent aux besoins des entreprises multinationales poss\u00e9dant des agences indiennes qui ont l\u2019obligation d\u2019\u00eatre connect\u00e9es au r\u00e9seau RTCP. Gr\u00e2ce \u00e0 Webex Calling, ces clients peuvent facilement mettre en \u0153uvre des politiques g\u00e9ographiques conformes aux r\u00e9glementations sur le contournement des frais, en acheminant les appels RTCP longue distance et internationaux via une connexion RTCP locale. Les clients OSP dont les agents travaillent de leur domicile et se connectent au r\u00e9seau de leur entreprise via un VPN peuvent se connecter au r\u00e9seau RTCP et g\u00e9rer les appels entrants et sortants de clients internationaux. Les utilisateurs qui ne disposent pas d\u2019une connexion par VPN peuvent utiliser la fonctionnalit\u00e9 \u00ab\u00a0Extend and Connect\u00a0\u00bb de Webex Calling, pr\u00e9sent\u00e9e ici<\/a>, pour appeler des utilisateurs RTCP. La solution permet \u00e9galement aux administrateurs\u00a0IT de t\u00e9l\u00e9charger des enregistrements des appels afin de se conformer aux exigences de conformit\u00e9 en mati\u00e8re d\u2019audits.<\/p>\n

Nous sommes ravis de pr\u00e9senter les nouvelles capacit\u00e9s d\u2019analyse de Webex Calling, qui procurent aux administrateurs des donn\u00e9es pertinentes concernant les interactions t\u00e9l\u00e9phoniques avec des \u00e9tablissements situ\u00e9s en Inde. Les donn\u00e9es des appels sont disponibles en quasi temps r\u00e9el dans le tableau de bord Media Quality, permettant ainsi aux administrateurs de surveiller la qualit\u00e9 de l\u2019exp\u00e9rience d\u2019appel et les facteurs dont elle d\u00e9pend.<\/p>\n

La mise en place de ces m\u00e9canismes de contr\u00f4le de politiques permet aux organisations d\u2019\u00e9tendre leur solution Webex Calling aux succursales situ\u00e9es en Inde, en ayant l\u2019assurance d\u2019\u00eatre en conformit\u00e9 avec les r\u00e9glementations locales. Gr\u00e2ce \u00e0 cette capacit\u00e9 d\u2019adaptation aux exigences r\u00e9glementaires, associ\u00e9e aux puissantes fonctionnalit\u00e9s d\u2019appels professionnels de Webex Calling, les entreprises et les clients des centres de contact disposent d\u2019une solution d\u2019appels cloud compl\u00e8te et flexible, disponible dans plus de 85\u00a0pays dans le monde entier<\/a>.<\/p>\n

En savoir plus<\/strong><\/p>\n

D\u00e9couvrez l\u2019exp\u00e9rience Webex Calling pour les entreprises\u00a0<\/a><\/p>\n

Apprenez-en plus sur les solutions d\u2019exp\u00e9rience client Webex<\/a><\/p>\n

Trouvez des r\u00e9ponses aux questions fr\u00e9quentes sur la disponibilit\u00e9 de Webex Calling en Inde<\/a> (vous devrez entrer vos identifiants de partenaire)<\/p>\n

D\u00e9couvrez comment les innovations Webex Calling profitent aujourd\u2019hui \u00e0 six millions d\u2019utilisateurs professionnels<\/a><\/p>\n

D\u00e9couvrez comment Webex Calling r\u00e9invente l\u2019exp\u00e9rience de travail hybride<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Les appels cloud repr\u00e9sentent un outil important pour les entreprises qui adoptent la transformation num\u00e9rique afin de r\u00e9pondre aux nouvelles […]<\/p>\n","protected":false},"author":5579,"featured_media":412059,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253],"tags":[6629,6629,2450,5844],"class_list":["post-393962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","tag-gestionnaire-de-communications-unifiees-cisco-fr","tag-voip-fr","tag-webex-appels"],"acf":[],"yoast_head":"\nWebex Calling accompagne les \u00e9quipes dispers\u00e9es g\u00e9ographiquement et les entreprises multinationales avec des succursales en Inde | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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