{"id":393992,"date":"2022-04-26T08:27:58","date_gmt":"2022-04-26T15:27:58","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/une-petite-entreprise-du-royaume-uni-poursuit-son-activite-dans-les-meilleures-conditions-grace-a-webex-calling\/"},"modified":"2022-04-26T08:27:58","modified_gmt":"2022-04-26T15:27:58","slug":"une-petite-entreprise-du-royaume-uni-poursuit-son-activite-dans-les-meilleures-conditions-grace-a-webex-calling","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/customer-stories-fr\/une-petite-entreprise-du-royaume-uni-poursuit-son-activite-dans-les-meilleures-conditions-grace-a-webex-calling\/","title":{"rendered":"Une petite entreprise du Royaume-Uni poursuit son activit\u00e9 dans ..."},"content":{"rendered":"

Il peut \u00eatre \u00e0 la fois gratifiant et difficile de cr\u00e9er et de p\u00e9renniser une entreprise prosp\u00e8re. Qu\u2019il s\u2019agisse d\u2019une grande soci\u00e9t\u00e9 internationale ou d\u2019une start-up g\u00e9r\u00e9e par une seule personne, les entreprises doivent s\u2019adapter \u00e0 l\u2019\u00e9volution constante de la technologie, \u00e0 la concurrence \u00e0 l\u2019\u00e9chelle mondiale et \u00e0 des situations impr\u00e9vues. Il est commun\u00e9ment entendu que les dirigeants avis\u00e9s doivent apprendre \u00e0 bousculer l\u2019immobilisme ou \u00e0 le subir \u00e0 leurs d\u00e9pens.<\/span>\u00a0<\/span><\/p>\n

La soci\u00e9t\u00e9 IT Consultancy Development Limited (ITCD) a r\u00e9cemment d\u00fb choisir entre innover ou maintenir un statu quo qui devenait rapidement obsol\u00e8te. Bas\u00e9e au Royaume-Uni, cette petite entreprise sp\u00e9cialis\u00e9e dans les serveurs, la mise en r\u00e9seau et les services\u00a0IT, r\u00e9pond aux besoins d\u2019autres petites soci\u00e9t\u00e9s dans toute l\u2019Europe. La plupart de ses communications professionnelles avaient lieu au moyen de lignes t\u00e9l\u00e9phoniques anciennes\u00a0; jusqu\u2019\u00e0 ce que ce processus soit boulevers\u00e9.\u00a0<\/span>\u00a0<\/span><\/p>\n


\n Abandonner les syst\u00e8mes t\u00e9l\u00e9phoniques analogiques au profit de solutions d\u2019appels cloud flexibles<\/span>
\n<\/b>\u00a0<\/span><\/h2>\n

Le Royaume-Uni pr\u00e9voit d\u2019<\/span>
\n abandonner les syst\u00e8mes t\u00e9l\u00e9phoniques analogiques d\u2019ici\u00a02025<\/span>
\n<\/a>. De ce fait, ITCD n\u2019aurait d\u2019autre choix que d\u2019adopter une approche complexe impliquant potentiellement plusieurs fournisseurs.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00ab\u00a0Nous avons appris que notre ancien syst\u00e8me t\u00e9l\u00e9phonique allait s\u2019interrompre\u00a0\u00bb, se souvient James Hersheson, Directeur IT d\u2019ITCD. \u00ab\u00a0Si nous avions voulu rester avec notre fournisseur, nous n\u2019aurions pu utiliser qu\u2019un combin\u00e9 sp\u00e9cifique. Et si nous avions souhait\u00e9 des combin\u00e9s suppl\u00e9mentaires, nous aurions d\u00fb les acheter via notre fournisseur actuel, et il ne pouvait s\u2019agir que de combin\u00e9s de ce type. Le choix \u00e9tait tr\u00e8s limit\u00e9. Nous ne pouvions avoir qu\u2019un seul num\u00e9ro, et le co\u00fbt \u00e9tait prohibitif. Nous avons donc d\u00fb chercher des solutions alternatives.\u00a0\u00bb\u00a0<\/span>\u00a0<\/span><\/p>\n

Cette s\u00e9rie d\u2019\u00e9v\u00e9nements, qui aurait pu \u00eatre f\u00e2cheuse, a en fait \u00e9t\u00e9 une r\u00e9v\u00e9lation et s\u2019est transform\u00e9e en une opportunit\u00e9 de d\u00e9couverte et de changement positif. ITCD a d\u00e9cid\u00e9 d\u2019abandonner enti\u00e8rement son syst\u00e8me t\u00e9l\u00e9phonique pr\u00e9c\u00e9dent pour migrer vers une solution d\u2019appels dans le cloud.<\/span>\u00a0<\/span><\/p>\n

J.\u00a0Hersheson a commenc\u00e9 \u00e0 se pencher sur les diff\u00e9rentes plateformes d\u2019appels cloud afin de tenter de trouver la solution id\u00e9ale. \u00ab\u00a0Je savais que cela allait \u00eatre un vrai d\u00e9fi. Chaque solution fonctionne de fa\u00e7on l\u00e9g\u00e8rement diff\u00e9rente\u00a0\u00bb, explique-t-il. ITCD souhaitait une solution d\u2019appels de grande qualit\u00e9, capable de fonctionner efficacement sur n\u2019importe quel appareil, qu\u2019il s\u2019agisse d\u2019un ordinateur portable, d\u2019un t\u00e9l\u00e9phone mobile ou des t\u00e9l\u00e9phones IP Cisco<\/span>
\n S\u00e9rie\u00a08800 et S\u00e9rie\u00a06800<\/span>
\n<\/a> dont la soci\u00e9t\u00e9 disposait d\u00e9j\u00e0.<\/span>\u00a0<\/span><\/p>\n

J.\u00a0Hersheson a ainsi contact\u00e9 Webex, parmi d\u2019autres fournisseurs. Tout a commenc\u00e9 par une simple discussion en ligne. \u00ab\u00a0J\u2019ai r\u00e9dig\u00e9 un message, et ma demande a \u00e9t\u00e9 imm\u00e9diatement entendue. Le jour m\u00eame, j\u2019ai pu avoir une premi\u00e8re conversation et expliquer mes besoins. Le lendemain, Webex me recontactait d\u00e9j\u00e0 pour me proposer diff\u00e9rentes options\u00a0\u00bb, d\u00e9taille-t-il.\u00a0<\/span>\u00a0<\/span><\/p>\n

La poursuite de ses recherches n\u2019a fait que confirmer l\u2019excellente impression laiss\u00e9e par Webex, qui s\u2019est clairement impos\u00e9 comme le grand gagnant.<\/span>\u00a0<\/span><\/p>\n


\n Rationaliser les communications et offrir des exp\u00e9riences client exceptionnelles gr\u00e2ce \u00e0 un leader des appels cloud<\/span>
\n<\/b>\u00a0<\/span><\/h2>\n


\n Webex Calling<\/span>
\n<\/a> est u<\/span>ne solution cloud reconnue, adapt\u00e9e aux besoins des entreprises, qui est disponible dans <\/span>
\n plus de 85\u00a0pays dans le monde entier<\/span>
\n<\/a>. Elle est propos\u00e9e par une marque de confiance, leader sur le march\u00e9. Webex a permis de simplifier, d\u2019\u00e9tendre et d\u2019am\u00e9liorer l\u2019int\u00e9gralit\u00e9 du processus d\u2019appels d\u2019ITCD, depuis la messagerie vocale jusqu\u2019\u00e0 la mise en attente des appels, en passant par les appels \u00e0 plusieurs participants. L\u2019ensemble de la solution Webex Calling a parfaitement r\u00e9pondu aux besoins de l\u2019entreprise et a consid\u00e9rablement am\u00e9lior\u00e9 l\u2019exp\u00e9rience des clients d\u2019ITCD.<\/span>\u00a0<\/span><\/p>\n

Webex est une plateforme ouverte et intelligente, qui offre une grande richesse d\u2019int\u00e9gration avec des applications cloud de pointe. \u00ab\u00a0Nous avons pu int\u00e9grer Webex \u00e0 notre messagerie Microsoft Exchange, mais aussi lier notre calendrier Outlook \u00e0 Webex\u00a0\u00bb, se r\u00e9jouit J.\u00a0Hersheson.<\/span>\u00a0<\/span><\/p>\n

Avec Webex, il est aussi possible de transf\u00e9rer des appels d\u2019un appareil \u00e0 un autre de mani\u00e8re totalement fluide. \u00ab\u00a0Il est tr\u00e8s facile de r\u00e9pondre \u00e0 des appels sur mon t\u00e9l\u00e9phone portable, et la qualit\u00e9 du son est remarquable. Je peux ais\u00e9ment transf\u00e9rer l\u2019appel vers mon t\u00e9l\u00e9phone de bureau, mon ordinateur portable ou un autre appareil en plein milieu de la conversation\u00a0\u00bb, poursuit J.\u00a0Hersheson.<\/span>\u00a0<\/span><\/p>\n

En plus d\u2019offrir une exp\u00e9rience client exceptionnelle, Webex est \u00e9galement \u00e9conomique. \u00ab\u00a0Les autres solutions \u00e9taient tout simplement trop co\u00fbteuses. La facturation incluait 500\u00a0minutes d\u2019appels environ. Je d\u00e9passe ces 500\u00a0minutes tous les mois et j\u2019aurais donc d\u00fb payer pr\u00e8s du double du montant que je paie actuellement avec Webex\u00a0\u00bb, explique J.\u00a0Hersheson.<\/span>\u00a0<\/span><\/p>\n


\n Prosp\u00e9rer avec le soutien d\u2019un fournisseur d\u2019appels cloud<\/span>
\n<\/b>\u00a0<\/span><\/h2>\n

J.\u00a0Hersheson a \u00e9galement \u00e9t\u00e9 impressionn\u00e9 par l\u2019incroyable exp\u00e9rience de service client dont il a b\u00e9n\u00e9fici\u00e9 de la part de l\u2019\u00e9quipe Webex. Il a \u00e9t\u00e9 trait\u00e9 exactement comme une grande entreprise \u00e0 chaque \u00e9tape de cette collaboration.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00ab\u00a0Je n\u2019ai qu\u2019une petite entreprise. Je ne pensais pas trouver une solution abordable avec une assistance de qualit\u00e9, mais cette solution existe bel et bien. J\u2019ai pu \u00e9changer fr\u00e9quemment avec mon attach\u00e9e commerciale\u00a0\u00bb, note-t-il. \u00ab\u00a0Lorsqu\u2019elle n\u2019\u00e9tait pas certaine d\u2019un \u00e9l\u00e9ment, elle trouvait des r\u00e9ponses tr\u00e8s rapidement. Elle a consacr\u00e9 beaucoup de travail \u00e0 une petite entreprise, simplement. Je suis extr\u00eamement satisfait.\u00a0\u00bb<\/span>\u00a0<\/span><\/p>\n

\u00c0 pr\u00e9sent, J.\u00a0Hersheson r\u00e9fl\u00e9chit \u00e0 l\u2019avenir et cherche comment garder une longueur d\u2019avance. Il s\u2019int\u00e9resse aux nouvelles solutions technologiques de pointe qui l\u2019aideront \u00e0 g\u00e9rer son activit\u00e9 encore plus efficacement tout en offrant \u00e0 ses clients une exp\u00e9rience encore sup\u00e9rieure.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00ab\u00a0Je recommanderais Webex sans h\u00e9siter, aussi bien en termes de prix, de qualit\u00e9 ou de fonctionnalit\u00e9. Mais le meilleur conseil que je pourrais donner, quelle que soit la taille de votre entreprise, serait de simplement contacter l\u2019\u00e9quipe de Cisco, car elle saura trouver une solution adapt\u00e9e \u00e0 votre activit\u00e9.\u00a0\u00bb<\/span>\u00a0<\/span><\/p>\n


\n
\n Contactez-nous<\/span>
\n <\/i>
\n<\/a>
\n \u202f<\/span>
\n<\/i>
\n pour d\u00e9couvrir comment <\/span>
\n<\/i>
\n Webex Calling<\/a> p<\/span>
\n eut aider votre entreprise \u00e0 r\u00e9ussir dans le cloud.\u00a0<\/span>
\n<\/i>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Il peut \u00eatre \u00e0 la fois gratifiant et difficile de cr\u00e9er et de p\u00e9renniser une entreprise prosp\u00e8re. Qu\u2019il s\u2019agisse d\u2019une […]<\/p>\n","protected":false},"author":5570,"featured_media":409387,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5253,1502],"tags":[3851,5672,5844],"class_list":["post-393992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration-fr","category-customer-stories-fr","tag-collaboration-solutions","tag-solutions-de-collaboration","tag-webex-appels"],"acf":[],"yoast_head":"\nUne petite entreprise du Royaume-Uni poursuit son activit\u00e9 dans les meilleures conditions gr\u00e2ce \u00e0 Webex Calling | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-stories\/webex-calling-keeps-uk-small-business-running-smoothly\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Une petite entreprise du Royaume-Uni poursuit son activit\u00e9 dans les meilleures conditions gr\u00e2ce \u00e0 Webex Calling | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Il peut \u00eatre \u00e0 la fois gratifiant et difficile de cr\u00e9er et de p\u00e9renniser une entreprise prosp\u00e8re. 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