{"id":408782,"date":"2022-12-02T08:00:46","date_gmt":"2022-12-02T16:00:46","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-fr\/de-puissantes-capacites-dappels-et-de-centre-de-contact-grace-a-la-flexibilite-du-portefeuille-webex\/"},"modified":"2023-04-25T16:41:08","modified_gmt":"2023-04-25T23:41:08","slug":"de-puissantes-capacites-dappels-et-de-centre-de-contact-grace-a-la-flexibilite-du-portefeuille-webex","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/fr\/experience-client\/de-puissantes-capacites-dappels-et-de-centre-de-contact-grace-a-la-flexibilite-du-portefeuille-webex\/","title":{"rendered":"De puissantes capacit\u00e9s d\u2019appels et de centre de contact gr\u00e2ce \u00e0 ..."},"content":{"rendered":"<p>La pand\u00e9mie a tout chang\u00e9, m\u00eame les crit\u00e8res de r\u00e9flexion des entreprises concernant les atouts respectifs des solutions cloud et sur site. Si le cloud repr\u00e9sente la tendance pr\u00e9dominante, certaines organisations ont privil\u00e9gi\u00e9 les capacit\u00e9s de contr\u00f4le et de personnalisation qu\u2019offrent les solutions d\u2019appels et de centre de contact sur site. Pour celles qui ont l\u2019obligation de respecter des exigences de disponibilit\u00e9 continue ou de conformit\u00e9 particuli\u00e8rement stricte, peu d\u2019approches \u00e9galent la robustesse des solutions sur site.  En tant que fournisseur majeur de solutions technologiques sur site et dans le cloud, Cisco est un partenaire de confiance pour beaucoup de ces grandes organisations internationales. R\u00e9put\u00e9 pour ses solutions globales \u00e9volutives, ses capacit\u00e9s exceptionnelles en mati\u00e8re de robustesse, de s\u00e9curit\u00e9 et de conformit\u00e9, et son vaste \u00e9cosyst\u00e8me de solutions partenaires, Cisco combine tous les atouts indispensables pour proposer aux grandes entreprises une solution d\u2019appels et de centre de contact extr\u00eamement performante.  Nos clients nous indiquent que la continuit\u00e9 de l\u2019activit\u00e9 constitue un crit\u00e8re essentiel dans le choix de leurs fournisseurs technologiques, et Cisco s\u2019attache \u00e0 apporter un soutien sans faille \u00e0 ses clients, aussi bien concernant leurs syst\u00e8mes existants que pour le d\u00e9ploiement de nouvelles capacit\u00e9s bas\u00e9es sur le cloud. Chez Cisco, nous avons pour engagement de soutenir notre portefeuille de solutions d\u2019appels et de centre de contact sur site, ainsi que d\u2019accompagner la migration vers Webex Contact Center Enterprise, notre offre cloud bas\u00e9e sur une instance d\u00e9di\u00e9e, tout comme vers Webex Contact Center, notre offre cloud multi-locataires.  Cette approche permet \u00e0 nos clients de combiner les atouts des solutions dans le cloud et sur site, et ainsi de configurer des syst\u00e8mes parfaitement adapt\u00e9s \u00e0 leurs besoins actuels et futurs. Par exemple : <\/p>\n<ul>\n<li><strong>Le portefeuille de solutions sur site de Cisco<\/strong> inclut les \u00e9quipements et logiciels n\u00e9cessaires pour d\u00e9ployer et g\u00e9rer des capacit\u00e9s d\u2019appels et de centre de contact adapt\u00e9es aux besoins des entreprises, avec des possibilit\u00e9s compl\u00e8tes de contr\u00f4le et de personnalisation.<\/li>\n<li><strong>La solution Webex Contact Center Enterprise de Cisco<\/strong> est une instance cloud d\u00e9di\u00e9e qui s\u2019appuie sur Unified Contact Center Enterprise, notre technologie sur site de pointe, associ\u00e9e \u00e0 de nouveaux microservices et int\u00e9gr\u00e9e \u00e0 Webex Connect. Ainsi, les organisations b\u00e9n\u00e9ficient des innovations du cloud, avec des co\u00fbts de migration minimes, tout en conservant un contr\u00f4le total sur la confidentialit\u00e9, l\u2019int\u00e9grit\u00e9 des donn\u00e9es et la gestion des modifications.<\/li>\n<li><strong>Webex Contact Center<\/strong> est la solution cloud multi-locataires de Cisco. Elle peut \u00eatre int\u00e9gr\u00e9e \u00e0 un vaste \u00e9cosyst\u00e8me de syst\u00e8mes d\u2019entreprise tiers, notamment des solutions CRM, ERP et de commerce. Webex Contact Center inclut Webex Connect, la solution CPaaS (Communications Platform as a Service) de Cisco d\u00e9di\u00e9e aux entreprises, qui permet le d\u00e9ploiement de canaux num\u00e9riques modernes tels que des robots intelligents pour interagir avec les clients et des capacit\u00e9s d\u2019orchestration du parcours client n\u00e9cessitant peu de codage pour les d\u00e9veloppeurs. Bas\u00e9e sur le cloud, la solution Webex Contact Center de Cisco permet une personnalisation via un acc\u00e8s direct \u00e0 Webex Platform, avec notamment des capacit\u00e9s d\u2019appels, d\u2019intelligence artificielle, d\u2019analyse, d\u2019insights et de collaboration. En outre, Webex Control Hub simplifie votre migration vers le cloud au moyen d\u2019un portail administratif tout-en-un.<\/li>\n<\/ul>\n<p>Cisco aide les organisations \u00e0 migrer vers les solutions de son portefeuille depuis des syst\u00e8mes d\u2019appels et de centre de contact sur site d\u2019autres fournisseurs. Durant la phase de transition technologique, nous pouvons m\u00eame pr\u00e9server certaines des strat\u00e9gies existantes de votre organisation concernant le fonctionnement op\u00e9rationnel, le reporting et le routage. Les clients de Cisco b\u00e9n\u00e9ficient \u00e9galement d\u2019un mod\u00e8le de tarification flexible, ainsi que d\u2019une approche bas\u00e9e sur un point d\u2019acc\u00e8s unique en mati\u00e8re de services et d\u2019assistance, via le vaste r\u00e9seau de partenaires de Cisco.<\/p>\n<p>Nos partenaires se tiennent pr\u00eats \u00e0 r\u00e9pondre \u00e0 vos besoins sp\u00e9cifiques avec des programmes de transition Avaya et Genesys, con\u00e7us pour optimiser les d\u00e9lais de d\u00e9ploiement et r\u00e9duire les co\u00fbts. Votre organisation peut d\u00e8s maintenant profiter des atouts des offres Contact Center et Calling de Cisco, en ayant l\u2019assurance de pouvoir compter sur un leader reconnu et renomm\u00e9.<\/p>\n<p><a href=\"https:\/\/www.webex.com\/dg\/bridging-the-future-of-cx.html\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <strong>Cliquez ici<\/strong><br \/>\n<\/a> pour contacter notre \u00e9quipe d\u2019experts et faire le point sur vos capacit\u00e9s en mati\u00e8re d\u2019exp\u00e9rience client.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La pand\u00e9mie a tout chang\u00e9, m\u00eame les crit\u00e8res de r\u00e9flexion des entreprises concernant les atouts respectifs des solutions cloud et [&hellip;]<\/p>\n","protected":false},"author":5384,"featured_media":401174,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1563],"tags":[7362],"class_list":["post-408782","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experience-client","tag-webex-connect-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>De puissantes capacit\u00e9s d\u2019appels et de centre de contact gr\u00e2ce \u00e0 la flexibilit\u00e9 des solutions Webex | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/fr\/experience-client\/de-puissantes-capacites-dappels-et-de-centre-de-contact-grace-a-la-flexibilite-du-portefeuille-webex\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"De puissantes capacit\u00e9s d\u2019appels et de centre de contact gr\u00e2ce \u00e0 la flexibilit\u00e9 des solutions Webex | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"La pand\u00e9mie a tout chang\u00e9, m\u00eame les crit\u00e8res de r\u00e9flexion des entreprises concernant les atouts respectifs des solutions cloud et [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/fr\/experience-client\/de-puissantes-capacites-dappels-et-de-centre-de-contact-grace-a-la-flexibilite-du-portefeuille-webex\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" 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