Categories: Hybrid Work

Readying for 2022 with rich integrations and customization capabilities of Webex Platform

As we prepare for 2022, Webex platform customers are sharpening our focus for the new year. Our customers value ease of integration and depth of customization capabilities. They are focused on making their organizations more adaptable to unforeseen changes by improving the resilience of their employees. Webex customers depend on us for a powerful and extensible foundation that enables continuous innovation.

Custom applications for enterprise

Thousands of enterprise-size organizations have written custom software to extend Webex in ways that are unique to their industries and departments. They’ve deployed widgets, bots, and integrations within their organization and leverage Webex-grade communications wherever they connect.

Integrations

Organizations are also choosing Webex because they can access our calling, meetings, and messaging capabilities directly within other SaaS applications. Webex offers deep integrations with leading SaaS vendors including ServiceNow, HubSpot, Zendesk, Jira, and Salesforce. These integrations enable teams to schedule meetings, join meetings, message, and create spaces in Webex all without leaving their favorite apps. Teams using Salesforce all day long can avoid context switching to get work done – saving time, improving end-customer service continuity, and reducing fatigue.

Interoperability

Organizations also choose Webex because our integrations with video conferencing platforms including, Microsoft Teams, Zoom, Slack and Google Meet enable them to interoperate with other departments or outside organizations, while retaining all the benefits of the Webex environment.

 

Embedded Apps inside Webex

We’ve launched Webex Embedded Apps at Webex One in October 2021, and now, thousands of our enterprise customers have discovered the benefits of seamless workflows and end-user customization. Our customers are delighted to be able to access Smartsheet, Miro, Mural, Slido, and many more apps directly within Webex. We’ve announced 60+ Embedded App partners, and we’re looking forward to that steady drumbeat of expanding capabilities. We know, from using some of these apps within our own teams, that there are tremendous benefits to discovering and accessing all these partner apps throughout the day. Learn more.

Collaboration for the connected Frontline Workers

And with partnerships, we extend the benefits of Webex to field and frontline workers. With headsets by RealWear and our recently announced partnership with Google Glass Enterprise Edition, your frontline workers can quickly connect with home base or other team members to quickly diagnose and solve problems in a wide range of use cases. This is one more example of how Webex plus our partner ecosystem readily adapts to solve even the most complex customer needs. Learn more.

AI and collaboration

With the introduction of connections, the latest in our insights offering, Webex extends a custom experience to users through industry-leading AI. We continually apply AI capabilities to expand the collaboration experience to be more inclusive, and we’re looking forward to introducing some amazing new features in the new year. Learn more.

2022 will be a year of unprecedented acceleration as industries have adjusted to hybrid work and are now seeking to take collaboration to the next level – wherever they are or however they work. Webex is a powerful partner in that journey, and we’re looking forward to innovating in partnership with you.

Find out more about What’s new in Webex: December 2021

Learn more

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Published by
Jason Copeland

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