Categories: Collaboration Hybrid Work

Aisera and Cisco Webex – The Secret to Quick Answers to Speed up Business

Business Friction Slowing Your Company Down?

Imagine always being able to answer any question your employees have in real-time.

Wouldn’t that be amazing?

Because let’s face it, try as you may, having enough subject matter experts in house, at any given time, to address employee “asks” instantly is nearly impossible. This gap includes a lack of ready access to product, process, IT,  legal, HR, or any other experts. The 2020 pandemic resulting in a virtual workforce is certainly not making this easier. And delays in getting your team quick answers means friction. Business friction and slowing down your company equals a loss in productivity and leads to poor customer impressions that in turn, result in lost revenue opportunity.

Cisco Webex and Aisera Join Together to Provide More Meaningful and Efficient Customer Service Experiences

So what can a business leader do to remove this friction? The short answer is Webex equipped with Aisera.

Aisera is a purpose-built form of digital automation to render quick answers. Webex with Aisera provides unsupervised natural language processing – in other words, simple to use ever-learning virtual assistants, to automate and speed remediation of knowledge requests and tasks. Providing support that otherwise takes people – lots of skilled people – more time than your business can afford.

Aisera is integrated and uses the same Webex collaboration platform your team accesses every day via mobile, tablet, PC, laptop, and phone. Webex, which is optimized for online meetings, webinars, virtual education, and calling can now be your team’s ever-expanding machine learning knowledge base and ticketing system front end. Other things you need to know:

  • Aisera’s global taxonomy includes 5B+ intents and 1T+ phrases for IT, HR, Sales & Customer Service domains. Aisera uses unsupervised NLU, NLP, and NLG to auto-resolve user requests.
  • Aisera continuously learns from ALL ongoing and past conversations, requests, tickets, knowledge, and expert feedback to automate resolution for your team. Unique and automated AI learning across user activity, conversations, tickets, knowledge, and agents deliver immediate “Day 1” value. And Webex equipped with Aisera plugs right into existing systems like Microsoft, AWS, Google, Salesforce, ServiceNow, Atlassian, BMC as well as HR systems, enterprise applications, and knowledge bases.
  • Beyond giving quick answers – Aisera’s AI Service Desk can fully automate business processes and workflows which can reduce the amount of money spent on SaaS and enterprise software licenses.

In the service management world, Aisera’s AI-driven ticket classification, assignment, and routing with autonomous and auto-assist modes for ticket resolution, provides recommendations and next-best actions to assist live agents. You can easily integrate workflow for IT incident management, problem management, change management, ordering, and fulfillment. For example, get new employees’ equipment requests or existing employee tech refresh orders easily automated.

Webex with Aisera Benefits

Help your team get on top and stay on top, relieving your high experts to focus where you need them most. By integrating Aisera’s unsupervised natural language virtual assistants in Webex, you have the next generation digitally automated self-service solution to reduce business friction, improve time to resolution and supercharge your business operation!

We have created a massive number of integrations that help you get work done. All part of our strategy of an open ecosystem with our partners. Check out our App Hub page to find the apps that will help you the most!

Learn More

Teamwork Makes the Dreamwork

2021: Business Transformation and More Inclusive Collaboration Ahead

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Published by
Jono Luk

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