Categories: Customer Stories Hybrid Work

Announcing the 2021 Webex Customer award winners

One of the best parts of our WebexOne 2021 conference was the participation from our customers – 30 customers joined us to tell their innovation stories that happen with Webex! As you’ve surely seen, Webex customers understand the importance of empowering inclusive collaboration and embracing hybrid work as they continue to deliver incredible customer experiences. Never has it been more critical to create an inclusive future for all, regardless of where you’re working.

To recognize the amazing real-world customer innovations happening with Webex, I’m thrilled to announce the winners of the 2021 Webex Customer Awards. We received over 100 nominations – ranging from small businesses to large corporations – and the stories we saw were just phenomenal. From ensuring every employee has an equal seat at the table no matter where or how they are working to creating Webex-based virtual 3D conference experiences, each story adds another unique layer to how Webex can truly transform the workplace.

Without further delay, here are this year’s winners of the 2021 Webex Customer Awards!

Collaboration Award: Amgen

This global award celebrates recognizes a customer that celebrates the integrated capabilities of Meetings, Calling, Messaging, and Events.

Amgen set the goal of accelerating digital leadership to transform the digital aspect of their business. When their workforce went remote, they were able to quickly onboard more than 33,000 users in two weeks, reducing disruptions to their business.

Customer Experience Award: Cover-More Insurance

This global award recognizes a customer who has used incredible experience strategies with the exceptional use of the Webex Contact Center.

Cover-More Insurance faced the challenge of having multiple legacy contact center applications, which was costly and problematic. By consolidating to a single cloud contact center with Webex, they were able to reduce their total cost of ownership by 30% and exceed their performance metrics.

Innovation Award: Ford Motor Company

This global award recognizes a customer who demonstrates a team leading the industry through the creative use of the latest collaboration technologies.

Ford Motor Company is bringing innovation to their products, services, and customers— and also to the Webex platform—as their employees learn and ideate together. Ford created a Webex-based virtual 3D conference experience, allowing attendees to interact just as they would in the physical world.

Diversity & Inclusion Award: T-Mobile

This global award recognizes a company leveraging collaboration technology to create a diverse and inclusive team.

T-Mobile is bringing its employees together to innovate and make a difference. Whether they’re working from home, the office, or travelling, employees can connect efficiently through consistent, reliable meetings and leveraging video conferencing features like reaction emojis and screen sharing. By breaking down barriers, T-Mobile is giving every employee an equal seat at the table. Read more about how T-Mobile powers productivity and hybrid work with Webex.

Regional Award Winners

This global award recognizes customers around the world who have transformed their workplace using Webex.

EMEAR Winner:

Deutsche Telekom constantly strives to turn its customers into fans, and continuously seeks to improve their communications and conferencing services. Within a week of the first lockdown in 2020, Deutsche Telekom moved more than 15,000 call center employees to the Webex cloud contact center, enabling them to stay in touch with customers.

APJC Winner:

ACT Government serves thousands of citizens through health, education, environment, justice, and local government functions. Within 48 hours of Australia’s lockdown, ACT Government was able to set up vaccine booking contact centers and respond to important citizen requests at this critical time, leveraging Webex Contact Center.

CONGRATULATIONS to all the winners of our Webex Customers Awards! Webex customers are doing amazing things to deliver excellent customer experience, foster cultures of inclusive collaboration, and keep their teams connected to innovate and thrive and we are honored to be able to partner with you.

Missed WebexOne or want to see it again?

Watch the replay and register to view all the on-demand content, including keynotes and broadcast sessions. Also read our roundup of key takeaways to get up to speed on all the latest innovations and announcements across hybrid work, customer experience, and more.

Learn more

WebexOne 2021 | Forging frontiers in innovation, in space, and in sports

Webex continues to wow the world with new innovations

WebexOne Awards | It’s time to celebrate our remarkable Webex customers!

Published by
Aruna Ravichandran

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