Categories: Hybrid Work Innovation

August Webex Rewind: Enhanced calling for Teams, quiet hours, meeting zone and more are now generally available

Webex Rewind is your briefing on everything we’ve launched at Webex in the past month, including exciting features you can start using immediately. In addition to our monthly Webex Rewind highlights video (below), we’re kicking off a monthly blog series to cover additional calling, meetings, devices, contact center, and CPaaS updates for both end users and admins.

In this edition, learn about enhanced Webex Calling for Microsoft Teams, Kollective eCDN for Webex Meetings, quiet hours for Webex Messaging, meeting Zone and ThousandEyes integration for devices, enhanced Webex Contact Center integration with Webex Calling, and expanded Webex for Government (FedRAMP) offering to include Webex Calling.

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For further details and availability, please read our full release notes. Don’t want to miss an update? Subscribe to our newsletter or follow along on Linkedin.

Webex Rewind Highlight Video

Webex Calling: New homepage for Microsoft Teams, Google Chrome enhancements, and continued global expansion.

New Webex Calling home page for Microsoft Teams

Our new Webex Calling for Microsoft Teams home page is now generally available. It provides users with easy access to the dial pad, contacts, call history, voicemail, live presence, settings and much more. Watch the video

Webex Calling for Google Chrome enhancements

New features including voicemail transcription and call transfer are now generally available.

Webex Calling hotdesking now available for 8800 series devices

If you’re working in a shared workspace that has a Cisco 8800 Series phone, you can easily book the device by scanning a QR code. Once booked, the phone is personalized with your Webex phone number, business contacts, Webex calendar, voicemail, and call history, allowing you to easily access and manage your communications. Watch Video

Webex Calling global expansion

Webex Calling continues to expand its global presence and now generally available in 14 additional countries – Angola, Bhutan, Cambodia, Fiji, Guyana, Haiti, Kenya, Laos, Mongolia, Myanmar, Nepal, Papua New Guinea, Timor-Leste, and Vanuatu.

Webex Meetings: Now included with Collaboration devices and integrated with Kollective eCDN

Webex Meetings are included with Cisco Devices.

Webex Meetings is now included on shared Cisco collaboration Devices – no additional license required! This means teams collaborating in a workspace with Cisco Devices can initiate a Webex Meeting instantly, regardless of their existing meeting provider. And for customers already using Webex Meetings, you no longer need to pair your laptop to a Cisco device to start a meeting. Learn more.

Webex Meetings integration with Kollective Enterprise Content Delivery Network (eCDN)

A new partner integration with eCDN provider Kollective enables optimization of network traffic when delivering large events, such as company-wide townhalls and training—preventing issues that could impact the entire network. Learn more

Webex Messaging: Introducing quiet hours

Quiet hours

Quiet Hours empowers employees to manage their notifications and have quiet time to disconnect from work. With quiet hours, employees can set a scheduled time to mute all notifications and incoming calls, as well as update their availability to let others know they’re in quiet hours.

Cisco Collaboration Devices: Meeting zone and ThousandEyes integration

Meeting Zone is now GA!

Turn any space into a meeting room with meeting Zone for Cisco Devices. meeting Zone intelligently frame meeting participants and avoids picking up people outside of the set meeting zone— perfect for open spaces and glass-walled meeting rooms! Combine meeting Zone with our state-of-the-art noise removal technology, for the ultimate hybrid meeting in the modern office. Now you can experience distraction-free meetings in any space.

Integration with ThousandEyes on Cisco Devices is available now

With the built-in ThousandEyes Endpoint Agents, IT teams are better equipped to monitor network connections and Internet pathways, from bustling conference rooms to remote employees’ homes on networks not directly managed by the company. This comprehensive visibility enables teams to rapidly respond to connection challenges, delivering a consistent collaboration experience, regardless of location.

Webex Contact Center: next generation media platform

Webex Contact Center supports Webex Calling with our next-generation media platform

Available in regions serviced by our data centers in the US, Canada, Japan, and Australia, new customers can now use Webex Calling hosted agents with Webex Calling PSTN options. This allows them to connect through Cloud Connect or Local Gateway, making their communication clear and smooth. In addition, our next-generation media platform, or Real-Time Media Service (RTMS), allows customers to unlock new features, like regional media optimization, making their media work even better. For more information on the global availability refer to next Generation media platform.

Public Sector: Expanding FedRAMP authorization to Webex Contact Center Enterprise and Webex Calling as part of Webex for Government

Webex Contact Center Enterprise for Government has achieved FedRAMP® moderate authorization from the Joint Authorization Board (JAB). Additionally, Webex Calling will be included as part of Webex for Government, which provides the power of the Webex Platform in a single offer for Calling, Meetings, and Messaging with FedRAMP moderate authorization. Learn more

New Webex Partner Integrations now on Webex App Hub.

There are lots of new partner integrations now available on Webex App Hub including: ApproveIT, Bingo Maker, Connects for Salesforce Service Cloud Voice, Davra Legislate, Involve.me, Parallax, PitchHub Teleprompter, Qooper, Stormboard, and Taption. Learn about all the new Webex integrations on Webex App Hub.

That’s all for Webex Rewind in August — join us at WebexOne as we unveil how purpose-built AI is making collaboration more simple, effortless, and immersive.

Join us in-person October 24-26 for the collaboration event of the year, including game-changing AI announcements, hands on demos and training, and over 40 breakout sessions with actionable takeaways for hybrid work and customer experience. Register now

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Published by
Courtenay Godshall

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