Categories: Hybrid Work

Webex Shines In New ZK Research Report

The demands of hybrid work are constantly evolving. In fact, 85% of enterprises rely on two or more collaboration platforms to meet their unique needs [1]. However, not all collaboration solutions are created equal.

Today, I am thrilled to share a new report from ZK Research. The report outlines important criteria for assessing and selecting the right communication and collaboration solution for your organization.

Through a detailed analysis, Webex, Zoom and Microsoft Teams have been compared across several areas of critical capabilities for collaboration. Based on the research, the Webex platform ranked highest in 5 key areas when compared to the other collaboration products on the market today.

Webex vs. Teams vs. Zoom

ZK Research provides an independent strategic evaluation of key factors to consider when assessing communication and collaboration solutions.

Where Webex stands out

1. Comprehensive AI-powered collaboration platform

The research pointed out that Webex boasts purpose-built AI and the broadest set of features including HD Video, Cloud Calling, Webinars with up to 100,000 attendees, video messages, polling, and hybrid event management. Unlike competing solutions, Webex offers all these capabilities—and integrates with other collaboration tools—via a single app.

2. Robust, cost-effective communications

ZK Research noted that the simple and inclusive pricing model of Webex positions it as a clear winner compared to competing solutions, which can cost more than three times as much per user each month, plus additional costs for services such as webinars, events, and endpoint management.

In addition to the ZK Research findings, Forrester recently shared an analysis revealing that Webex customers achieved a 204% ROI with Webex Suite and saved $30.13 per user every month on average.

3. Enterprise–grade security

ZK Research recognizes Webex as an indisputable leader in security and privacy with best-of-the-breed security features, such as end-to-end encryption, backed by Cisco. With Messaging Layer Security (MLS) as the end-to-end encryption system, Webex delivers the highest level of E2E security available that works at scale. Additionally, Webex supports critical capabilities including multiple IDP for authentication, native calendars, Bring Your Own key (BYOK) and group policies to provide IT the most secure, effective way to manage incident response and security breaches.

4. Superior end user experiences

The research also notes that Webex offers superior user experience with intuitive controls. It’s user-friendly and simple for IT to manage, regardless of the device used to log in. Control Hub enables IT to securely deploy and manage the entire Webex Suite of products within one single pane and makes it easy for all organizations to manage today’s hybrid, globally distributed workforce.

5. Flexible, extensible applications

Lastly, the analysis underscores Webex’s seamless integration with hundreds of industry-leading applications and tools, while also offering customers the ability to create their own applications through a low-code/no-code toolkit. Another noteworthy aspect highlighted in the research is the integration of Webex with Outlook for calendaring.

At Webex, we view the past year as a breakthrough year, with numerous AI innovations that are making teams more productive and simplifying the job of IT admins.

If you’re looking for the most advanced and cost-effective platform for hybrid work that aligns to your evolving needs, we invite you to explore the comprehensive analysis during your evaluation process. Download the research.

[1] Cisco Devices Decision-Maker Survey – 2022

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Published by
Craig Burnham

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