Categories: Hybrid Work

Experience Webex innovations at Enterprise Connect 2023

Mark your calendars for our exciting sessions and demos at Enterprise Connect 2023.

Join the keynote for our vision of hybrid work and customer experience

Watch live as Snorre Kjesbu, SVP & GM of Cisco Collaboration Devices, and Jono Luk, VP, of Product Management, Contact Center, Security & Management on Tuesday, March 28 at 10:45AM unveil our major announcements across calling, devices, meetings, events, contact center, and CPaaS.

Experience our latest innovations live and in person

Visit us at booth #1708 to see live demos of all our major announcements. Here’s a preview of what we’ve got in store for you.

Audio Intelligence

Last year, when we were at Enterprise Connect, we were humbled that our artificial intelligence-powered noise removal received the highest ratings across the board at the Enterprise Connect 2022 Cage Match. If you were cheering, sorry we couldn’t hear you, our audio intelligence is that good. Come hear (or not) for yourself!

Enterprise Connect 2022 Cage Match! Highlights, PKE Consulting LLC, 2022

Schedule a booth tour with the Webex team to learn more.

Customer Experience Demos

Seamless digital to human engagement with Webex Contact Center

Follow a customer’s journey, starting from interaction with an AI-powered virtual agent, through engaging via digital channels, to speaking with a live agent using Webex Contact Center. Experience how agents are empowered with customer context and sentiment and can engage experts via the Webex App or the new Microsoft Teams integration.

Webex Connect digital engagement

Enable engagement via more digital channels with Webex Connect. See our messaging platform in action across various channels and use cases and get a sneak peek into the AI-driven improvements we are working on to improve creativity, boost resource efficiency, and accelerate knowledge transfer.

Group Call Management

We’ve taken the cost and complexity out of call centers with Group Call Management, a complete call center included out of the box for no additional fee with Webex Calling.

Hybrid Work Demos

Native Cisco Collaboration Devices Integration for Microsoft Teams

Elevate your Microsoft Teams Rooms with Cisco devices with demos of our Board Pro, Room Bar, and Desk Series devices.

Cisco Room Kit EQ

Experience high-quality video conferencing on any platform, vibrant presentations, and next-generation room intelligence for your large workspaces.

RoomOS hot desking for Webex Calling with Cisco Desk devices

Experience a fully personalized experience for meetings and calling on shared Cisco Desk device. With a single Webex sign-in, you can simply scan a QR code or connect your laptop via USB-C, and experience the Desk device personalized to your business line. 

Optimize Collaboration

Webex Calling for Microsoft Teams

Harnesses the complete, enterprise-grade Webex Calling experience directly from inside Microsoft Teams. Webex Calling integration with Teams delivers one-click access to all the calling features you need. Including call history, directory search, speed dial, live presence, and mid-call controls.

Webex Calling for Google Chrome

Our new Google Chrome extension delivers Webex Calling through the browser you know, and love, Google Chrome.

Webex Go empowering your modern and mobile workforce

Experience compliant, secure, and private Bring Your Own Device (BYOD) with our industry-first mobility solution that brings your Webex Calling line to the native calling apps on your personal mobile phone. Webex Go is available now in the US and UK markets.

Meeting Experiences

Get a first-hand look at the latest AI-driven experiences in Webex Meetings. We are excited to share new capabilities to improve productivity, make meetings more inclusive and help deliver more engaging experiences.

Webinar and Event Management

Webex Webinars will be showcasing how easy it is to set up worry-free employee town halls, product webinars for customers, and training sessions for anyone. For events that have in-person or hybrid attendees, the Webex Events team will be demoing mobile event apps, ticketing, badge management, and virtual audience engagement.

Explore our partner integrations ecosystem

We’re delighted to showcase our Webex Calling partners in the Webex Integrations space, right next to our Webex Calling demos. Stop by to learn about our partners, including:

  • CallCabinet: Check out this essential integration for compliance call recording and analytics that’s available for Webex Calling multi-tenant and Dedicated Instance and Webex Contact Center.
  • Dubber: Learn more about Dubber Go, convenience call recording that’s included with Webex Calling. Also, visit Dubber at booth #313.
  • Imagicle: Our partnership with Imagicle delivers an Attendant Console with automated attendant queuing features, Digital Fax in the Webex App, and Call Recording. Imagicle’s solutions are available for Webex Calling multi-tenant and Dedicated Instances and UCM. Also, be sure to visit Imagicle at booth #1400.
  • Mondago: Go Integrator from Mondago is a feature-rich desktop-based Computer Telephony Integration (CTI) product, providing integration between your Webex Calling telephone system and CRM. Also, be sure to visit Mondago at booth #2406.
  • Zello: We’re excited to partner with Zello, the leading provider of push-to-talk technology (PTT). Zello’s intuitive push-to-talk walkie-talkie app is a great complement to Webex that enables immediate communication with critical staff like frontline workers.

Plus, see live integration demos with LucidSpark, Salesforce, Seismic, and Impact Technologies.

Hear from Webex leaders on how we’re redefining the human element of hybrid work:

Monday, March 27

Main Stage: Opening general session: Hybrid work, AI & more: Strategic trends and hot topics | 11:00am – 11:50am | Osceola CD

Join Lorrissa Horton, Chief Product Officer at Webex, to learn about the trends that will change the collaboration industry.

The Future of Video and Meeting Rooms: 2026 | 8:00am – 8:45am | Sun A

Espen Loberg, VP of Product Management at Webex will share how Cisco is reimagining workspaces with devices that bring out the best of flexible work.

Will cellular fixed-mobile convergence finally happen with UC/Collaboration? | 9:00am – 9:45am | Sun B

In this panel, D.P. Vankatesh, VP and GM of Digital, SMB, and Strategic Partners at Webex, will discuss the future of mobile.

Video Interoperability: Today and Tomorrow | Monday, March 27 | 10:00am – 10:45AM | Sun A

Join Espen Loberg, VP of Product Management at Webex, to see how Cisco is creating a consistent collaboration experience with sophisticated devices that work well with any meeting platform.

Tuesday, March 28

Main Stage: Cisco Keynote | 10:45am – 11:15am | Osceola CD

We’re honored to again have the opportunity to deliver a keynote at Enterprise Connect. This year, hear from Snorre Kjebstu, Senior Vice President and General Manager of Collaboration Devices and Jono Luk, VP of Product Management, Contact Center, at Cisco, to learn about the Webex Suite, Cisco devices, Webex Contact Center, and our vision for hybrid work, customer experience, and AI.

Main Stage: Enterprise Summit: Navigating a Changing Landscape | 9:10AM | Osceola C

Webex customer Shival Seth (Chief Technology Officer, Grand River Hospital and St. Mary’s Hospital) is part of a panel of enterprise IT/communications professionals who will share their experiences of navigating the technology and market landscape.

Rethinking cloud migration: is public cloud the best path forward for your organization?| 4:00pm to 4:45pm | Osceola A

Learn about the public cloud in this panel with Paul Chapman, Vice President, of Security and Collaboration at Webex by Cisco.

Wednesday, March 29

Contact Centers 2026: Where We’ll Be with CCaaS, AI, and WFO | 8:00 – 8:45AM | Sun A

Jono Luk, VP, of Product Management, Contact Center, Security & Management, will join other panelists to share how Cisco has been a driving force in AI and our latest contact center AI innovations.

Technology’s role in the new office experience | 2:00pm – 2:45pm | Osceola A

Geoffrey Huang, the VP of Product & Solutions Marketing, will join this panel to share Cisco’s vision for office spaces today and in the future.

Equipping Offices for Collaboration in a Global Enterprise | Wednesday, March 29 | 8:00am – 8:45am | Osceola A

Join Rich Bayes, Director of Product Management for Video Devices, on a panel discussing the challenges of global video/meetings deployment and learn how Webex simplifies this with beautiful devices designed for world-class collaboration experiences.

Thursday, March 30

From Composable to Customizable: How CPaaS Is Enabling Applications and Integrations | 8:00AM – 8:45AM | Sun A

Brian Heikes, Director of Product Management for Webex Connect will explore how Webex is creating orchestrated journeys that transform customer service from reactive to proactive.

Join us at Enterprise Connect

Enterprise Connect 2023 will take place on March 27 to 30 at the Gaylord Palms in Orlando, Florida. Register here to attend. We’re looking forward to seeing you there!

Learn more:

Published by
Geoffrey Huang

Recent Posts

  • Hybrid Work

Driving Hybrid Work Forward with Audi

Webex, Audi, CARIAD, and HARMAN are partnering to elevate the in-car collaboration experience With the…

1 hour ago
  • Hybrid Work

How to reduce risks when using Artificial Intelligence (AI)

Webex Security Extends to Third-Party AI Applications Webex leverages the power of Artificial Intelligence (AI)…

1 week ago
  • Cloud Calling

UCentric Automated Migration to Webex Calling

UCentric takes a standard system backup (e.g., BATS) and automatically audits, translates, and provisions your…

2 weeks ago
  • Customer Experience

CPaaS Insights and Lessons from HIMSS 2023

The primary goal for healthcare organizations is to provide exceptional care to improve patient outcomes.…

2 weeks ago
  • Customer Stories

Breaking Down Barriers: Improving Accessibility for Virtual Meetings

Webex & Voiceitt enhance accessibility in the workplace for people with non-standard speech Accessibility is…

2 weeks ago
  • Customer Stories

Cisco and Kollective Technology Partner to Change the Way Your Network Delivers Collaboration

What is the Cisco and Kollective Solution? Cisco and Kollective have partnered to offer a…

2 weeks ago