Categories: Customer Experience Hybrid Work

WebexOne Day 2 | Reimagining customer experience

Unveiling the industry’s most complete customer experience platform

Another astounding day of amazing content, speakers and groundbreaking technology for Webex with Day 2 of our second annual user conference, WebexOne 2021. Cisco’s EVP and GM of Collaboration and Security Jeetu Patel unveiled the Webex Customer Experience strategy, and how we will deliver the industry’s most complete Customer Experience platform. Be sure to watch the keynote.

T-Mobile’s secret sauce to creating memorable customer experiences

Jeetu Patel sat down with Callie Field, EVP and Chief Customer Experience Officer at T-Mobile for a fireside chat about how T-Mobile uses Webex to help their agents better understand customers’ needs and deepen customers’ connection to T-Mobile’s brand. To see how Webex helps T-Mobile take customer service to the next level, watch this video.

New innovations unveiled for Webex Contact Center and CPaaS

Vice President and General Manager of Webex Growth Business Unit Omar Tawakol and Webex Customer Experience Product Marketing Lead Courtenay Godshall shared the latest integrations of new digital channels, Webex Connect (previously imiconnect) and Webex App into Webex Contact Center. Webex Marketing Senior Solutions Manager Miriam Melo and Senior Director of Engineering and Head of Product for imimobile Sudarshan Dharmapuri were next up and took center stage to show how easy it is to create tailored customer interactions with CPaaS. They also announced the new developer sandbox and the Webex video capabilities that will soon be available to developers.

Broadcom and Rogers Communications fireside chat

Vinod Muthukrishnan, COO, Webex Customer Experience chatted with Stanley Toh, Broadcom’s Head of Enterprise End-user Services and Experience and Caron Baggaley, Roger’s Communications Director of Prepaid Ordering and Technology to learn how relying on Webex customer experience solutions connects organizations with their customers.

Making the final frontier accessible to all

Veteran NASA astronaut Nicole Stott and SpaceX Astronaut, Inspiration4 Mission Pilot, and Artist Dr. Sian Proctor had an amazing conversation on why inclusivity is critical to space exploration, and they shared their thoughts on isolation, teamwork, technology, art, space toilets, and boldly going where no one (or very few) have gone before.


Congratulations to all our Partner Award winners

Redefining “Me” with Simone Biles

The world’s most decorated gymnast of all time, Simone Biles, sat down with Executive Vice President and Chief People, Policy & Purpose Officer Francine Katsoudas for a fascinating conversation about the courage and necessity of prioritizing “me.”

What an amazing line up speakers and technology we unveiled and how incredible to have a whole day of WebexOne dedicated to the fast-growing area of customer experience. So proud of our teams that are behind these products and the exceptional technology for delightful customer experiences! Stay tuned as our teams roll out more amazing innovations in the coming months!

Learn more

WebexOne day 1 | Reimagining hybrid work

What’s new in Webex: October 2021

Elevating work and customer experiences in a hybrid world


Published by
Aruna Ravichandran

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