Categories: Innovation

Experience Webex at Cisco Live 2023: The Future of Workspaces, Workstyles, and Customer Experience.

Are you attending Cisco Live 2023 in Las Vegas June 4-8, 2023? The Webex team is excited to share our latest innovations live and in-person, including our recent announcements for new Webex AI Capabilities for Hybrid Work, Industry-first Sustainability Innovations, Customer Experience for the Next Normal, and that Webex is now supported on Android Auto and coming soon to select Audi cars. Plus, get ready for many more new announcements during our Keynote and Innovation Talk sessions.

Want the concierge experience? Book a booth tour.

Visit the Collaboration showcase in the Cisco World of Solutions #5334

Join us for a hands-on innovation experience with our recently launched features for flexible workstyles, reimagined workspaces, and customer experience.

Flexible Workstyles: Unrivaled survivability and the most seamless work-from-anywhere experience

Webex Calling has had record momentum with over 11 million users (and growing), and is introducing industry-first Enhanced Survivability that ensures the complete calling feature set is always available, even during network outages(1). We’ll be demoing several new features that truly set us apart as the cloud calling leader, including Webex Go, the ultimate solution for BYOD mobility, and Group Call Management, a powerful out-of-box call center capability included with Webex Calling that offers noise removal for both sides of the call—the Webex user and the person they are speaking to. You will also get to experience live demos of Webex Calling integration with Microsoft Teams and Google Chrome. In addition, stay tuned during Cisco Live for an exciting announcement on how we are evolving the future of mobility 👀.

Webex continues to deliver amazing work-from-anywhere experiences, now adding Android Auto to the Webex for Auto lineup. Place a call or join a meeting in just one tap on 500+ auto models worldwide and enjoy the power of AI noise removal and voice optimization for crystal clear meetings on the go (this is the feature working parents need for school and daycare pickup!). Coming soon to Audi, in partnership with CARIAD and HARMAN, Webex will be the first collaboration app available in select Audi cars – no phone required! Plus, our new integration with Voiceitt makes meetings more accessible for people with speech disabilities offering AI-powered live captioning and transcription.

Webex Events (formerly Socio) recently launched a native production studio that will up-level the production of your event keynotes and sessions. With Webex Events Production Studio, you can create professional live streams that are fully branded and tailored to your audience, without the need for downloads or outside software. Plus, Webex Webinars Stage Manager now enables easy customization of your next webinar experience with your logo, custom backsplash, nametags, and more

Webex integrations and embedded apps will showcase how Webex partners enable customers to get work done across a broad range of use cases with our extensive suite of new and existing integrations and embedded apps, all available on Webex App Hub. We will be demoing applications that enable Hybrid Work with Webex for calling, meetings, messaging and contact center.

Speak and engage directly with the ecosystem of Webex collaboration partners in the Cisco Collaboration Village.

Reimagined Workspaces: Bring the power of AI to every meeting space

Cisco Devices, powered by RoomOS, have camera intelligence and noise removal built-in, including new Cinematic Meetings that intelligently provides the best view for in-person and remote participants. Our AI-powered meetings are interoperable, with one button to join meetings on Webex, Microsoft Teams, Zoom, and Google. You can also stop by the booth to experience Microsoft Teams Rooms experience running natively on Cisco Collaboration Devices.

And with Hot Desking, powered by RoomOS, employees who are returning to the office can instantly transform shared desks into personalized workspaces for Meetings and Calling with a simple QR code or USB-C connection (2).

Maximize Customer Experience: Now with smarter insights and simpler customer journeys.

Webex Contact Center leverages AI to improve customer satisfaction while increasing team efficiency. New topic analysis enables proactive customer service by quickly identifying emerging trends. The upcoming Webex-native Agent Answers acts as a silent, real-time coach for the human agent, surfacing knowledge base articles and helpful information the agent can instantly provide the customer in real-time.

Webex Connect (Communications Platform as a Service) enables you to build and orchestrate powerful, automated customer journeys. Create personalized experiences with low or no code visual flow builder. You can even add self-service bots to the sequence of activities that help your customers through their journey. And when those customers need to speak with someone, our upcoming generative-AI powered Chat Summaries allow for a quick and efficient handover to an agent with a contextual summary of the bot conversation.

Don’t miss our Webex sessions at Cisco Live:

Innovation Talk: Customer Experience Imperatives: Maximize Satisfaction; Minimize Cost

Tuesday, June 6, 3:30 PM – 4:15 PM PDT

Speakers:

  • Lorrissa Horton, SVP, Chief Product Officer Collaboration, Cisco
  • Rob Bence, Director, Digital Technology, United Airlines
  • Anurag Dhingra, CTO, Head of Engineering, Collaboration, Cisco

Join this session for an insightful discussion where we’ll examine how businesses are tackling the new demands on customer experience teams head-on by maximizing customer satisfaction while minimizing costs by integrating CCaaS, CPaaS, and UCaaS.

View Session

Keynote: Let’s Go

Wednesday, June 7, 8:30 AM – 10:00 AM PDT

Speakers:

  • Chuck Robbins, Chair & Chief Executive Officer Cisco Systems Inc.
  • Jeetu Patel, EVP & GM, Security & Collaboration, Cisco
  • Cathy Lanier, Senior Vice President, Security, NFL
  • Jonathan Davidson, GM Cisco Networking, Cisco
  • Alistair Wildman, SVP, Customer Experience, Cisco; Jim Gaffigan, Seven-time Grammy nominated comedian, actor, writer, producer, two-time New York Times best-selling author, three-time Emmy winning, top touring performer, and multi-platinum-selling recording artist

Together we can speed growth, drive business, and build a better, more interesting world. Join Cisco’s technology leaders as they unpack our game-changing technology innovations and demonstrate our commitment to creating a unified experience for our customers including a special interview with the NFL’s Chief Security Officer, Cathy Lanier.

View Session

The Next Stage of Hybrid Work: Delivering Unrivaled Experiences

Wednesday, Jun 7:30 PM – 3:15 PM PDT

Speakers:

  • Javed Khan, SVP/GM, Collaboration, Cisco Systems, Inc.
  • Chris Domato, VP of Technical Services, Broadridge
  • Greg Dorai, SVP/GM, Networking Experiences: Campus Connectivity, Cisco Systems, Inc.

Employees desire workplaces that nurture creativity, enable connections, and foster collaboration. And to do this, IT, HR, and Real Estate must work as one. In this talk, we’ll explore how to support new work styles, make the office a magnet (avoiding a mandate), and deliver exceptional experiences across networking, security, and collaboration to deliver on the promise of hybrid work.

View Session

Additional Sessions of Interest:

TitleDateTimeSpeaker(s)Session Catalog
Orchestrating & automating customer interactions with Webex ConnectMon, Jun 512:00-12:30 PMBrian HeikesRegister
Securing Hybrid Collaboration with WebexMon, Jue 54:30 – 5:00 PMRaj Kumar, Niraj GopalRegister
Create compelling workplace experiences, powered by Cisco Collaboration DevicesTue, Jun 611:30 AM – 12:00 PMMarisa RuttiRegister
Unlocking connected human and digital customer engagement with Webex Contact Center and Webex ConnectTue, Jun 62:30-3:00 PMCourtenay Godshall and customer Jason O’Dell from First HorizonRegister
Elevate your Microsoft Teams experience with Cisco Collaboration DevicesWed, Jun 711:30 AM – 12:00 PMRich BayesRegister
Webex Platform: Innovating with Embedded Apps & IntegrationsWed, Jun 71:30 – 2:00 PMConnie TangRegister
Webex for Hybrid Work – Your Answer to Secure, Frictionless Workforce CollaborationWed, Jun 73:00-3:30 PMChristina TorokRegister
Creating remarkable customer experiences with Webex Contact CenterWed, Jun 74:00-4:30 PMZack TaylorRegister
Seamlessly move to cloud calling without business disruption or compromiseThu, Jun 810:30-11:00 AMAmey ParandekarRegister

View all Collaboration sessions

The Webex team can’t wait to see you at Cisco Live 2023!

[1] Enhanced Survivability is available now. [2] Webex Calling hot desking on the Cisco Video Phone 8875 is available now, and Webex Calling hot desking for RoomOS devices will be available globally in CY Q2 2023.
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Published by
Geoffrey Huang

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