{"id":377832,"date":"2021-10-14T14:20:20","date_gmt":"2021-10-14T21:20:20","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/risolvi-gli-incidenti-gravi-rapidamente-con-webex-per-servicenow\/"},"modified":"2021-10-14T14:20:20","modified_gmt":"2021-10-14T21:20:20","slug":"risolvi-gli-incidenti-gravi-rapidamente-con-webex-per-servicenow","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/collaborazione\/videoconferenze\/risolvi-gli-incidenti-gravi-rapidamente-con-webex-per-servicenow\/","title":{"rendered":"Risolvi gli incidenti gravi rapidamente con Webex per ServiceNow"},"content":{"rendered":"<p>Gestire gli incidenti in modo efficiente richiede comunicazione e collaborazione costanti, internamente, tra team di risposta, persone coinvolte e con dipendenti o clienti. Quando ogni secondo \u00e8 prezioso, la tua risposta non pu\u00f2 essere rallentata da un continuo passaggio da uno strumento all&#8217;altro, con conseguente calo di produttivit\u00e0 e aumento dei tempi di risoluzione.<\/p>\n<p>Per i suddetti motivi, \u00e8 fondamentale che la tua soluzione di risposta agli incidenti sia integrata con i tuoi strumenti di collaborazione preferiti. Il team responsabile delle integrazioni Webex \u00e8 entusiasta e orgoglioso di annunciare il risultato di una stretta collaborazione con ServiceNow: un nuovo Connettore di notifica Webex che semplifica il processo di gestione degli incidenti gravi fornendo un&#8217;esperienza di riunione integrata senza la necessit\u00e0 di uscire dall&#8217;applicazione gestione di incidenti gravi di ServiceNow\u00ae.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-374393\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM.png\" alt=\"\" width=\"2304\" height=\"1234\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM.png 971w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-300x161.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-1024x548.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-768x411.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-1536x823.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-2048x1097.png 2048w\" sizes=\"auto, (max-width: 2304px) 100vw, 2304px\" \/><br \/>\n<\/a><\/p>\n<p>I responsabili degli incidenti ora possono creare una conferenza Webex direttamente dal Workbench di gestione di incidenti gravi, aggiungere le persone rilevanti e accedere\/avviare la riunione.<\/p>\n<p>Una volta lanciata la conferenza, ServiceNow accede a informazioni quasi in tempo reale, ad esempio i partecipanti attivi nella conferenza.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-374373\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM.png\" alt=\"\" width=\"2296\" height=\"1220\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-300x159.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-1024x544.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-768x408.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-1536x816.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-2048x1088.png 2048w\" sizes=\"auto, (max-width: 2296px) 100vw, 2296px\" \/><br \/>\n<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-374383\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM.png\" alt=\"\" width=\"2290\" height=\"1214\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-300x159.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-1024x543.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-768x407.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-1536x814.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-2048x1086.png 2048w\" sizes=\"auto, (max-width: 2290px) 100vw, 2290px\" \/><br \/>\n<\/a><\/p>\n<h2>Automatizzazione di processi correlati alla collaborazione<\/h2>\n<p>Per abilitare l&#8217;esperienza di riunione integrata offerta tramite l&#8217;interfaccia utente ServiceNow, \u00e8 stato anche rilasciato un Webex Teams Spoke avanzato per ServiceNow IntegrationHub, costituito da nove nuove azioni correlate alla riunione. Tutti, sviluppatori pro-code, amministratori low-code, analisti no-code, possono ora creare flussi di lavoro automatizzati per qualsiasi caso d&#8217;uso in un&#8217;interfaccia low-code o no-code facile da utilizzare che include azioni Webex, offrendo straordinaria flessibilit\u00e0 e tempi ridotti.<\/p>\n<h2>Come ottenere l&#8217;app<\/h2>\n<blockquote><p>Il Connettore di notifica Webex \u00e8 disponibile ora tramite il <a href=\"https:\/\/store.servicenow.com\/sn_appstore_store.do#!\/store\/application\/4d8562d25321301060e7ddeeff7b1237\/1.0.0\">ServiceNow Store<\/a><\/p><\/blockquote>\n<p><strong>Ulteriori informazioni<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/it\/videoconferenze\/webex-share-just-got-better-webex-share-announces-support-for-digital-signage-and-guest-wireless-sharing\/\">Webex Share migliorato: Webex Share annuncia il supporto di insegna digitale e condivisione wireless ospite<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/it\/videoconferenze\/webex-share-just-got-better-part-2\/\">Webex Share migliorato (Parte 2)<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/it\/dispositivi-di-collaborazione\/head-in-the-clouds-a-milestone-towards-comprehensive-headset-management\/\">Testa tra le nuvole? Un traguardo verso la gestione completa delle cuffie<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gestire gli incidenti in modo efficiente richiede comunicazione e collaborazione costanti, internamente, tra team di risposta, persone coinvolte e con [&hellip;]<\/p>\n","protected":false},"author":5497,"featured_media":374705,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5273,1495],"tags":[10320,10320],"class_list":["post-377832","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaborazione","category-videoconferenze","tag-data-loss-prevention-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Risolvi gli incidenti gravi rapidamente con Webex per ServiceNow | Webex Blog<\/title>\n<meta name=\"robots\" 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Since he joined Cisco in 2016, he led several product initiatives aiming at redefining desk and meeting room experiences through AI, combined with innovative devices. Previously, Dario worked at Covisint as the Product Manager of their IoT Cloud platform from scratch to market, and led both Product and Engineering teams at noHold (2015 Gartner Cool Vendor), a pioneer in offering NLP-based Virtual Assistants for customer support. He has a BS and MS in Computer Science and Management, along with an MBA from SDA Bocconi School of Management where he specialized in strategy and innovation.","sameAs":["https:\/\/www.linkedin.com\/in\/dariodesantis\/"],"url":"https:\/\/blog.webex.com\/it\/contributors\/dariodesantis\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/posts\/377832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/users\/5497"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/comments?post=377832"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/posts\/377832\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/media\/374705"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/media?parent=377832"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/categories?post=377832"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/tags?post=377832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}