{"id":381069,"date":"2021-10-28T19:57:00","date_gmt":"2021-10-29T02:57:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/webexone-giorno-2-esperienza-clienti-reinventata\/"},"modified":"2021-10-28T19:57:00","modified_gmt":"2021-10-29T02:57:00","slug":"webexone-giorno-2-esperienza-clienti-reinventata","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/esperienza-clienti\/webexone-giorno-2-esperienza-clienti-reinventata\/","title":{"rendered":"WebexOne Giorno 2 | Esperienza clienti reinventata"},"content":{"rendered":"<h2>Presentazione della piattaforma di esperienza clienti pi\u00f9 completa del settore<\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378965\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\" alt=\"Javed_Customers\" width=\"936\" height=\"306\" \/><br \/>\n<\/a><\/p>\n<p>Un&#8217;altra incredibile serie di fantastici contenuti, oratori e tecnologia all&#8217;avanguardia per Webex nel secondo giorno della nostra conferenza utenti annuale,\u00a0<a href=\"http:\/\/webexone.com\/\">WebexOne 2021. <\/a>L&#8217;EVP e GM di Collaboration and Security di Cisco, <a href=\"https:\/\/www.linkedin.com\/in\/jeetupatel\/\">Jeetu Patel<\/a>, ha presentato la strategia di Webex Customer Experience\u00a0e come offriremo la piattaforma di esperienza clienti pi\u00f9 completa del settore. Assicurati di <a href=\"https:\/\/www.youtube.com\/watch?v=r7b4fJ9dUco\">guardare l&#8217;intervento<\/a>.<\/p>\n<h2><strong>Ingrediente segreto di\u00a0T-Mobile per creare esperienze clienti memorabili\u00a0<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378976\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\" alt=\"T-mobile\" width=\"936\" height=\"240\" \/><br \/>\n<\/a><\/p>\n<p>Jeetu Patel e<a href=\"https:\/\/www.linkedin.com\/in\/calliefield\/\">Callie Field<\/a>, EVP e Chief Customer Experience Officer di T-Mobile, hanno parlato di come T-Mobile utilizza Webex per aiutare i propri agenti a comprendere meglio le esigenze dei clienti e rendere pi\u00f9 profondo il legame dei clienti con il marchio T-Mobile. Per scoprire come Webex aiuta T-Mobile a migliorare il servizio clienti, <a href=\"https:\/\/www.youtube.com\/watch?v=QfzM6jMX7Fc\">guarda questo video<\/a>.<\/p>\n<h2><strong>Nuove innovazioni presentate per Webex Contact Center e CPaaS<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378986\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\" alt=\"Nuove innovazioni\" width=\"936\" height=\"334\" \/><br \/>\n<\/a><\/p>\n<p>Il Vice Presidente e General Manager di Webex Growth Business Unit, <a href=\"https:\/\/www.linkedin.com\/in\/omartawakol\/\">Omar Tawakol<\/a>, e il Webex Customer Experience Product Marketing Lead, <a href=\"https:\/\/www.linkedin.com\/in\/courtenaygodshall\/\">Courtenay Godshall<\/a>, hanno parlato delle ultime integrazioni di nuovi canali digitali, Webex Connect (precedentemente imiconnect) e Webex App in Webex Contact Center. <a href=\"https:\/\/www.linkedin.com\/in\/miriammelo\/\">Miriam Melo<\/a>, Webex Marketing Senior Solutions Manager, e <a href=\"https:\/\/www.linkedin.com\/in\/sudarshandharmapuri\/\">Sudarshan Dharmapuri<\/a>, Senior Director di Engineering e Head of Product per IMImobile, sono stati i successivi a intervenire e prendere il centro della scena per dimostrare come sia facile creare interazioni su misura con i clienti con CPaaS. Hanno anche annunciato il nuovo sandbox per sviluppatori e le funzionalit\u00e0 video Webex che saranno presto disponibili per gli sviluppatori.<\/p>\n<h2><strong>Discussione tra Broadcom e Rogers Communications <\/strong><\/h2>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/vinodmkrishnan\/\">Vinod Muthukrishnan,<\/a>\u00a0COO, Webex Customer Experience, e <a href=\"https:\/\/www.linkedin.com\/in\/stanley-toh-982b5728\/\">Stanley Toh<\/a>, Head of Enterprise End-user Services and Experience di Broadcom, e <a href=\"https:\/\/www.linkedin.com\/in\/caron-baggaley-cbap\u00ae-pmp\u00ae-246566b\/?originalSubdomain=ca\">Caron Baggaley<\/a>, Director of Prepaid Ordering and Technology di Rogers Communications, hanno spiegato come le soluzioni per l&#8217;esperienza clienti di Webex consentono alle organizzazioni di stabilire e mantenere il contatto con i propri clienti.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378996\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\" alt=\"Broadcom e Rogers Communications\" width=\"936\" height=\"278\" \/><br \/>\n<\/a><\/p>\n<h2><strong>Ultima frontiera accessibile per tutti<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379006\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\" alt=\"ultima frontiera\" width=\"936\" height=\"264\" \/><br \/>\n<\/a><\/p>\n<p>L&#8217;astronauta NASA veterano<a href=\"https:\/\/en.wikipedia.org\/wiki\/Nicole_Stott\">Nicole Stott<\/a> e l&#8217;astronauta SpaceX, pilota della missione Inspiration4 e artista<a href=\"https:\/\/en.wikipedia.org\/wiki\/Sian_Proctor\"> il Dott. Sian Proctor<\/a> hanno parlato in una interessante conversazione del motivo per cui l&#8217;inclusivit\u00e0 \u00e8 fondamentale per l&#8217;esplorazione dello spazio e\u00a0hanno condiviso alcune\u00a0riflessioni su isolamento, lavoro in team, tecnologia, arte e\u00a0toilette spaziali e su come andare con coraggio laddove nessuno \u00e8 andato prima (o solo pochi).<\/p>\n<p>\u00a0<\/p>\n<h2><strong>Congratulazioni a tutti i vincitori dei premi per i partner<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379016\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\" alt=\"Partner_awards\" width=\"936\" height=\"278\" \/><br \/>\n<\/a><\/p>\n<h2><strong>Ridefinizione di &#8220;me stessa&#8221; con Simone Biles<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379026\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\" alt=\"Simone_Biles\" width=\"936\" height=\"454\" \/><br \/>\n<\/a><\/p>\n<p>La ginnasta pi\u00f9 premiata al mondo di tutti i tempi, <a href=\"https:\/\/en.wikipedia.org\/wiki\/Simone_Biles\">Simone Biles<\/a>, ha tenuto una coinvolgente conversazione con l&#8217;Executive Vice President e Chief People, Policy &#038; Purpose Officer <a href=\"https:\/\/www.linkedin.com\/in\/fkatsoudas\/\">Francine Katsoudas<\/a> sul coraggio e sulla necessit\u00e0 di dare priorit\u00e0 a &#8220;se stessi&#8221;.<\/p>\n<p>Che incredibile schiera di oratori e soluzioni tecnologiche abbiamo presentato ed \u00e8 stato davvero incredibile dedicare un&#8217;intera giornata di WebexOne all&#8217;area dell&#8217;esperienza clienti in rapida espansione. Sono cos\u00ec orgoglioso dei nostri team che lavorano dietro ai prodotti e dell&#8217;eccezionale tecnologia sviluppata per offrire esperienze clienti grandiose! Rimani sintonizzato per scoprire le incredibili innovazioni che i nostri team rilasceranno nei prossimi mesi!<\/p>\n<p><strong>Ulteriori informazioni<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/it\/lavoro-ibrido\/webexone-giorno-1-lavoro-ibrido-reinventato\/\">WebexOne Giorno 1 | Lavoro ibrido reinventato<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/it\/videoconferenze\/novita-di-webex-ottobre-2021\/\">Novit\u00e0 di Webex: ottobre 2021<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/it\/lavoro-ibrido\/miglioramento-delle-esperienze-di-lavoro-e-dei-clienti-in-un-mondo-ibrido\/\">Miglioramento delle esperienze di lavoro e dei clienti in un mondo ibrido<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Presentazione della piattaforma di esperienza clienti pi\u00f9 completa del settore Un&#8217;altra incredibile serie di fantastici contenuti, oratori e tecnologia all&#8217;avanguardia [&hellip;]<\/p>\n","protected":false},"author":5377,"featured_media":379877,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5273,1565,1570],"tags":[5955,2416,5850,4153],"class_list":["post-381069","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaborazione","category-esperienza-clienti","category-lavoro-ibrido","tag-webexone-it","tag-lavoro-da-ovunque","tag-webex-calling-it","tag-webexone"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WebexOne Giorno 2 | Esperienza clienti reinventata | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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