{"id":383194,"date":"2021-05-20T08:47:07","date_gmt":"2021-05-20T15:47:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/portare-i-servizi-cloud-ai-contact-center-on-premises\/"},"modified":"2021-05-20T08:47:07","modified_gmt":"2021-05-20T15:47:07","slug":"portare-i-servizi-cloud-ai-contact-center-on-premises","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/esperienza-clienti\/portare-i-servizi-cloud-ai-contact-center-on-premises\/","title":{"rendered":"Portare i servizi cloud ai Contact Center on-premises"},"content":{"rendered":"<h2><span><br \/>\n  <strong>Strategie di cloud ibrido <\/strong><br \/>\n<\/span><\/h2>\n<p>Qualche anno fa, quando l&#8217;industria dei contact center ha iniziato a parlare del cloud come dell&#8217;inevitabile passo successivo nell&#8217;evoluzione dei contact center, c&#8217;erano alcuni benefici specifici che alimentavano quella tendenza, come la fornitura pi\u00f9 veloce di innovazione e aggiornamenti.<\/p>\n<p>Sebbene i vantaggi della fornitura di software basati sul cloud siano notevoli, molti clienti aziendali di contact center on-premises non sono ancora pronti a migrare i loro investimenti in contact center verso una soluzione di cloud pubblico e preferirebbero un&#8217;opzione che offra loro i vantaggi delle tecnologie cloud salvaguardando al contempo i loro investimenti e i requisiti di maggiore controllo, flessibilit\u00e0 di implementazione e sicurezza.<\/p>\n<p>Riconoscendo questa necessit\u00e0, Cisco \u00e8 stata uno dei sostenitori della strategia del cloud ibrido per un po&#8217;. Non c&#8217;\u00e8 dubbio che ci sono caratteristiche e funzionalit\u00e0 che sono meglio fornite dal cloud, anche per le soluzioni on-premises. Tuttavia, ci\u00f2 che dobbiamo massimizzare non \u00e8 solo il modello di fornitura ma l&#8217;esperienza complessiva dell&#8217;utente. Come analogia, pensate che uno smartphone sarebbe in grado di offrire l&#8217;esperienza che offre se fosse un dispositivo solo cloud? Probabilmente no. \u00c8 la natura cloud ibrida dell&#8217;hardware e del software del telefono che lavora con le applicazioni basate su cloud a offrire l&#8217;esperienza eccezionale che il mondo ama.<\/p>\n<h2><span><br \/>\n  <strong>Miglioramenti amministrativi per la resilienza delle operazioni <\/strong><br \/>\n<\/span><\/h2>\n<p>Con questo pensiero in mente, abbiamo raddoppiato la nostra strategia di cloud ibrido per offrire i vantaggi della tecnologia cloud che pi\u00f9 interessano agli amministratori aziendali e abbiamo migliorato il modo in cui opera il vostro contact center on-premises.<\/p>\n<p><span><br \/>\n  <strong>Capacit\u00e0 di aggiornamento in stile cloud<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>La nuova strategia di <span><br \/>\n  <strong>rilascio dinamico<\/strong><br \/>\n<\/span> fornir\u00e0 una consegna continua di nuove caratteristiche come aggiornamenti software per i clienti che desiderano rimanere aggiornati con le ultime caratteristiche. (I clienti che preferiscono aggiornamenti poco frequenti possono continuare a rimanere su versioni a lungo termine come la 12.5). Il nuovo <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/bulletin-c25-744954.html\">documento sulla strategia di rilascio<\/a> vi aiuta a scegliere il giusto tipo di rilascio per le vostre esigenze.<\/li>\n<li>Ricevete le <span><br \/>\n  <strong>notifiche automatiche di aggiornamento<\/strong><br \/>\n<\/span> non appena sono disponibili nuove patch e funzionalit\u00e0.<\/li>\n<li><span><br \/>\n  <strong>Scaricate automaticamente<\/strong><br \/>\n<\/span> gli aggiornamenti del software dal repository ospitato nel cloud.<\/li>\n<li>Orchestrate gli aggiornamenti della soluzione end-to-end utilizzando un semplice <span><br \/>\n  <strong>comando di aggiornamento one-touch<\/strong><br \/>\n<\/span> con tempi minimi di inattivit\u00e0 e pianificazione delle finestre di manutenzione; sarete voi a scegliere quando effettuare gli aggiornamenti.<\/li>\n<li><span><br \/>\n  <strong>L\u2019arresto automatico<\/strong><br \/>\n<\/span> permette di applicare gli aggiornamenti del firmware, gli aggiornamenti di sicurezza del sistema operativo e le patch delle applicazioni senza impatto sulle operazioni in corso, mitigando la necessit\u00e0 di complesse finestre di manutenzione.<\/li>\n<li>Visualizzate<span><br \/>\n  <strong> gli indicatori di progresso dell&#8217;aggiornamento<\/strong><br \/>\n<\/span> e ricevete notifiche via e-mail sul successo e il fallimento degli aggiornamenti.<\/li>\n<li><span><br \/>\n  <strong>I controlli automatici di compatibilit\u00e0<\/strong> <\/span>durante l&#8217;aggiornamento e il rollback assicurano che tutti i componenti siano compatibili per minimizzare il rischio di interruzioni durante gli aggiornamenti.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-365957 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-1024x479.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-300x140.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-768x359.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-1024x479.png 1024w\" alt=\"contact center\" width=\"640\" height=\"299\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><span><br \/>\n  <strong>Visibilit\u00e0 del contact center end-to-end<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>Le nostre soluzioni aziendali sono ora <span><br \/>\n  <strong>integrate in modo nativo con AppDynamics<\/strong> <\/span> per fornire una migliore assistenza con avvisi, dashboard di salute e rilevamento precoce dei problemi di prestazioni che portano a un aumento del tempo di attivit\u00e0 e della continuit\u00e0 aziendale.<\/li>\n<\/ul>\n<p><span><br \/>\n  <strong>Aumento di scala<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>Ora il vostro contact center pu\u00f2 scalare per supportare fino a <span><br \/>\n  <strong>36.000 operatori simultanei<\/strong><br \/>\n<\/span> per soddisfare anche le imprese pi\u00f9 grandi.<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>Migliorare le esperienze degli operatori<\/strong><br \/>\n<\/span><\/h2>\n<p>Abbiamo anche tenuto l&#8217;operatore in cima ai pensieri quando abbiamo creato nuove caratteristiche per questa versione, progettate per semplificare molto la loro quotidianit\u00e0, per offrire loro la possibilit\u00e0 di diventare super-operatori e per fornire loro gli strumenti di cui hanno bisogno per lavorare ovunque.<\/p>\n<p><span><br \/>\n  <strong>Esperienza operatori basata su IA <\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li><span><br \/>\n  <strong>Agent Answers<\/strong> <\/span>fornisce suggerimenti e raccomandazioni IA in tempo reale, basati sull&#8217;interazione tra l&#8217;operatore e il chiamante, rendendo ogni operatore un super-operatore. Il gadget incorporato ascolta la chiamata e fornisce proattivamente risposte suggerite e articoli basati sulla conoscenza, cos\u00ec l&#8217;operatore pu\u00f2 passare meno tempo a cercare risposte e pi\u00f9 tempo a fornire un eccellente servizio clienti.<\/li>\n<li>Il gadget <span><br \/>\n  <strong>Call Transcript <\/strong><br \/>\n<\/span>converte dinamicamente la conversazione vocale in testo in modo che l&#8217;operatore possa visualizzarla in tempo reale come riferimento.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-365743\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-1024x572.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-300x167.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-768x429.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-1024x572.png 1024w\" alt=\"Call Transcript\" width=\"640\" height=\"358\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<h2><span><br \/>\n  <strong>Meno cambio di app <\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>I gadget multi-tab<\/strong> <\/span>forniscono un&#8217;interfaccia all-in-one all&#8217;interno dell&#8217;applicazione desktop dell&#8217;operatore, permettendo all&#8217;operatore di vedere pi\u00f9 informazioni in modo conciso e facilmente accessibile.<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>Trova la soluzione ideale per te <\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>Agent device selection<\/strong><br \/>\n<\/span> permette agli operatori di condividere la loro estensione su pi\u00f9 dispositivi e di selezionare quello con cui vorrebbero lavorare.<\/li>\n<li>Supporto per gli operatori remoti per accedere al desktop <span><br \/>\n  <strong>senza dover essere connessi tramite VPN<\/strong><br \/>\n<\/span> (disponibile per le prime prove sul campo).<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>Vantaggi per tutti <\/strong><br \/>\n<\/span><\/h2>\n<p>Che tu sia un amministratore IT o un operatore di contact center, abbiamo aggiunto dei vantaggi per rendere il tuo lavoro pi\u00f9 facile. Siamo entusiasti di fornire tutti questi nuovi miglioramenti e caratteristiche ai nostri clienti on-premises in modo che anche loro possano iniziare a beneficiare del cloud. Continuiamo a investire nelle funzionalit\u00e0 degli utenti e degli amministratori per i clienti on-premises e del cloud privato, offrendo loro esperienze piacevoli per passare al cloud al proprio ritmo.<\/p>\n<p>Per ulteriori informazioni sulla release 12.6, leggete la nostra <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/data-sheet-c78-744949.html\">scheda tecnica<\/a> Contact Center Enterprise.<\/p>\n<blockquote><p>Per saperne di pi\u00f9 sulle soluzioni Cisco Contact Center, visitate il nostro <a href=\"http:\/\/www.cisco.com\/go\/cc\">sito<\/a>.<\/p><\/blockquote>\n<hr \/>\n<p><strong>Scopri di pi\u00f9<\/strong><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-end-of-frustrating-customer-experiences-why-a-connected-journey-matters\">Per porre fine alle esperienze frustranti dei clienti, abbiamo bisogno di un percorso connesso<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + IMImobile: Plasmare il futuro dell&#8217;esperienza del cliente, insieme<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/changing-customer-experience-with-the-all-new-webex-contact-center-webinar\">Cambiare l&#8217;esperienza del cliente con il nuovissimo Webex Contact Center [Webinar]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Che siate amministratori IT o operatori del contact center, abbiamo aggiunto dei vantaggi per rendere il vostro lavoro pi\u00f9 facile e migliorare il modo in cui opera il vostro contact center on-premises.<\/p>\n","protected":false},"author":5488,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5273,1565],"tags":[4278],"class_list":["post-383194","post","type-post","status-publish","format-standard","hentry","category-collaborazione","category-esperienza-clienti","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Portare i servizi cloud ai Contact Center on-premises | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/bringing-cloud-services-to-on-premises-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta 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