{"id":384333,"date":"2020-05-14T12:00:05","date_gmt":"2020-05-14T19:00:05","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/serie-futuro-del-lavoro-giorno-4-il-contact-center-del-futuro\/"},"modified":"2020-05-14T12:00:05","modified_gmt":"2020-05-14T19:00:05","slug":"serie-futuro-del-lavoro-giorno-4-il-contact-center-del-futuro","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/esperienza-clienti\/serie-futuro-del-lavoro-giorno-4-il-contact-center-del-futuro\/","title":{"rendered":"Serie Futuro del lavoro – Giorno 4 Il Contact Center del futuro"},"content":{"rendered":"

\"\"<\/p>\n


\n Tendenze Il Contact Center del futuro<\/strong>
\n<\/span><\/h2>\n

Nel quattro giorno della nostra esperienza virtuale, abbiamo avuto discussioni molto grandi e abbiamo sentito molte novit\u00e0 dei responsabili delle decisioni del Contact Center, la continua natura dei centri di contatto, dove si trova durante questo passaggio per il lavoro remoto e la creazione di un contact center attorno agli agenti remoti, e ci\u00f2 che mantiene il futuro.<\/p>\n

<\/h2>\n

\u00a0<\/p>\n


\n Problemi, situazione attuale e fasi future<\/strong>
\n<\/span><\/h2>\n

Nella nostra prima sessione del giorno, Zachary Bucarey, Director Strategic Communication Cisco Contact Center, ha avuto una discussione dettagliata per scoprire le univoche difficolt\u00e0 che i centri di contatto devono affrontare in fase di transizione al cloud. A partecipare alla conversazione del Contact Center remoto \u00e8 stato Il VP\/GM Omar Tawakol di Cisco Contact Center e due prominenti commenti; Sheila McGee-Smith e Robin Conetta. Dopo aver preso parte alla situazione attuale, hanno chiuso con quanto necessario nella fase successiva, includendo l’importanza dei dati, l’AI e la necessit\u00e0 di un piano di continuit\u00e0 aziendale.<\/p>\n

[galleria size=”medium” ids=”323190,323189,323193″]<\/p>\n

<\/h2>\n


\n Significativi fattori dell’esperienza dei clienti e delle prossime modifiche<\/strong>
\n<\/span>
\n
\n \"Principali
\n <\/strong>
\n<\/span><\/h2>\n

Le aspettative dei clienti, IA e il tocco umano saranno tutti significativi fattori in futuro delle esperienze dei clienti, che saranno l’argomento della nostra seconda sessione del giorno. Barbara Ferguson (Responsabile marketing prodotti senior, Cisco Contact Center) e Vinod Muthukrishnan (Responsabile crescita principale, Cisco Contact Center) hanno presentato 5 risultati sull’intestazione del mercato e su come le societ\u00e0 possono incontrarli correttamente.<\/p>\n

<\/h2>\n


\n Potenziamento degli agenti Remote Contact Center<\/strong>
\n<\/span><\/h2>\n

Mentre le societ\u00e0 si spostano per trasformare l’esperienza del cliente in un differenziatore, la nostra ultima sessione ha esplorato le operazioni che le organizzazioni stanno prendendo per aiutare gli agenti di Remote Contact Center. Abbiamo rilevato nuovamente Zachary Xsl mentre trasformava le esperienze dei clienti grazie all’AI, alla gestione dell’esperienza e al software di collaborazione per avere un impatto diretto sui risultati aziendali.<\/p>\n


\n Serie future del lavoro in serie – Pannello giorno 5 Settore<\/strong>
\n<\/span><\/h2>\n

Unisciti a noi domani per la nostra sessione finale, una discussione sulle loro opinioni sull’futuro del lavoro.<\/p>\n


\n Per ulteriori informazioni, visitare<\/strong> <\/span>: https:\/\/virtualsummit.webex.com\/<\/a> <\/u> Visualizzazione su<\/strong>richiesta:<\/span>\u202f
\n https:\/\/futureofwork.webex.com\/virtual-summit<\/a>
\n<\/u><\/p><\/blockquote>\n

\n

Ulteriori informazioni<\/strong> sulla serie Futuro del lavoro – Giorno 3 Storie di trasformazione aziendale<\/a> Il futuro del lavoro sono qui!<\/a><\/p>\n

Serie in diretta futura \u2014 #RemoteWork – Il futuro del lavoro \u00e8 ora<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Per aiutarci a navigare #RemoteWork futuro, abbiamo riunito una serie di 5 giorni di sessioni di un’ora con esperti del settore, clienti e il team leadership di Webex dall’11 al 15 maggio 2020.<\/p>\n","protected":false},"author":3805,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5273,1565,1570],"tags":[501],"class_list":["post-384333","post","type-post","status-publish","format-standard","hentry","category-collaborazione","category-esperienza-clienti","category-lavoro-ibrido","tag-workplace-transformation"],"acf":[],"yoast_head":"\nSerie Futuro del lavoro - Giorno 4 Il Contact Center del futuro | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Serie Futuro del lavoro - 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