{"id":384435,"date":"2020-03-13T10:28:12","date_gmt":"2020-03-13T17:28:12","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/cisco-annuncia-la-distribuzione-rapida-di-webex-contact-center\/"},"modified":"2020-03-13T10:28:12","modified_gmt":"2020-03-13T17:28:12","slug":"cisco-annuncia-la-distribuzione-rapida-di-webex-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/esperienza-clienti\/cisco-annuncia-la-distribuzione-rapida-di-webex-contact-center\/","title":{"rendered":"Cisco annuncia la distribuzione rapida di Webex Contact Center"},"content":{"rendered":"

In tutto il mondo, molte societ\u00e0 chiedono ai dipendenti di lavorare da casa, anche coloro che lavorano in funzioni aziendali critiche, come i <\/a>contact center.<\/p>\n

I clienti Cisco hanno a lungo vantaggio delle nostre soluzioni di contact center virtuale e agente<\/a> remoto. Molti stanno cercando consigli su come espandere queste funzionalit\u00e0 per agenti e supervisori che lavorano da casa. Stanno cercando metodi per rispondere rapidamente a dubbi e domande dei clienti e al contempo prepararsi in modo proattivo a un potenziale impatto sull’attivit\u00e0.<\/p>\n

Alcune societ\u00e0 devono aggiungere un ulteriore sistema Contact Center per scaricare i volumi di chiamate da un sistema esistente.\u00a0 Altre societ\u00e0 necessitano di una soluzione Contact Center che non richieda una VPN per il lavoro da casa degli agenti. Inoltre, le societ\u00e0 che non dispongono ancora di un contact center stanno cercando di fornire ai propri clienti un “numero da assistenza di emergenza” per gestire domande urgenti. Queste esigenze stanno aumentando costantemente.<\/p>\n


\n Lavoro di Cisco dal piano agente Home Contact Center<\/strong>
\n<\/span><\/h2>\n


\n \"Primi
\n<\/a>Cisco sta annunciando una soluzione rapida da distribuire per far iniziare a utilizzare rapidamente le<\/a> organizzazioni.\u00a0 In cinque giorni, \u00e8 possibile distribuire su Webex Contact Center una soluzione cloud nativa sicura e scalabile per le aziende con fino a 1.000 agenti<\/a>concorrenti.<\/p>\n

La soluzione include agenti e software supervisore, informazioni PSTN chiamate in entrata e una serie affidabile di funzionalit\u00e0 multicanale, di indirizzamento e reporting, tutto ci\u00f2 che occorre per eseguire correttamente un contact center virtuale.<\/p>\n

Poich\u00e9 si tratta di una soluzione cloud, supporta gli agenti di Contact Center che devono lavorare da casa, indipendentemente da endpoint o posizione fisica.\u00a0 Impostare gli agenti per lavorare da casa \u00e8 semplice.\u00a0\u00a0Un agente richiede semplicemente un telefono di casa o uno smartphone che possa essere composto direttamente, preferibilmente a una cuffia e a un computer con browser e connessione Internet.\u00a0\u00a0Nessuna connessione VPN richiesta. Ci\u00f2 assicura che possano essere completamente produttivi e connessi ai clienti e al resto dell’attivit\u00e0.<\/p>\n

Guarda il mio breve video per una rapida panoramica della nostra<\/a> soluzione.<\/strong><\/p>\n


\n Impostazione rapida per i clienti Cisco Unified Contact Center Enterprise ed Express<\/strong>
\n<\/span><\/h2>\n

Pi\u00f9 del 40% dei nostri clienti dispone di un programma di lavoro da casa esistente per le risorse del Contact Center oggi stesso. Di seguito viene descritto come i clienti Unified Contact Center Enterprise e Unified Contact Center Express possono espandere o attivare rapidamente ulteriore personale del centro di chiamata di lavoro da casa per restare <\/a> <\/a> produttivi. Per istruzioni di impostazione complete, leggere la nostra Guida alla distribuzione della soluzione principale<\/a>.<\/p>\n

Per ulteriori informazioni sulla soluzione Cisco Webex Contact Center, leggere il nostro breve.<\/a><\/p>\n

Per ulteriori informazioni su Cisco Contact Center, visitare il nostro sito Web<\/a>.<\/p>\n

Per informazioni su come impostare gli agenti remoti con la piattaforma locale Cisco Contact Center, leggere la nostra guida alla distribuzione del lavoro dalla soluzione home.<\/a><\/p>\n


\n Ti chiedi come abilitare utenti remoti attraverso Webex? <\/strong>
\n<\/span><\/p>\n

Leggere questo speciale report su ‘Connected Business’ nel Regno Unito con Sri Srinivasan, viceversa senior e responsabile generale di Cisco Collaboration e Q&A su ‘Suggerimenti esperto sul lavoro in remoto’ con il vicepreser e il responsabile generale di Webex Teams, Lorrissa Horton.\u00a0<\/a><\/p>\n

Ulteriori informazioni<\/strong> Cos’\u00e8 un cloud contact center?<\/a><\/p>\n

Un messaggio ai nostri clienti: Gli agenti possono lavorare da casa con la soluzione Cisco Contact Center<\/a> Cisco Webex: Supporto per i clienti in questo periodo tempo<\/a> Il portfolio di Cisco Contact Center: Ridimensionamento delle esperienze clienti e degli agenti<\/a><\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Cisco offre rapida distribuzione e termini flessibili per iniziare a utilizzare e utilizzare le organizzazioni con Webex Contact Center basato su cloud in soli 5 giorni. <\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5273,1565],"tags":[5276,4278],"class_list":["post-384435","post","type-post","status-publish","format-standard","hentry","category-collaborazione","category-esperienza-clienti","tag-call-center-it","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"\nCisco annuncia la distribuzione rapida di Webex Contact Center | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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