{"id":384679,"date":"2020-04-30T10:52:38","date_gmt":"2020-04-30T17:52:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/cisco-introduce-la-soluzione-di-gestione-dellesperienza-webex-voce-dei-dipendenti-dal-lavoro-da-casa\/"},"modified":"2020-04-30T10:52:38","modified_gmt":"2020-04-30T17:52:38","slug":"cisco-introduce-la-soluzione-di-gestione-dellesperienza-webex-voce-dei-dipendenti-dal-lavoro-da-casa","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/esperienza-clienti\/cisco-introduce-la-soluzione-di-gestione-dellesperienza-webex-voce-dei-dipendenti-dal-lavoro-da-casa\/","title":{"rendered":"Cisco introduce la soluzione di gestione dell&#8217;esperienza ..."},"content":{"rendered":"<h2><span><br \/>\n  <strong>In che modo i dipendenti gestiscono mentre lavorano da casa?<\/strong><br \/>\n<\/span><\/h2>\n<p>Attualmente, molti di noi stanno navigatendo un nuovo territorio sia personalmente che professionalmente. I nostri clienti si adattano a nuovi orari di ufficio, tempi di consegna e di attesa pi\u00f9 lunghi e nuovi servizi come il pick-up curbside. Inoltre, molti dipendenti stanno lavorando da casa, alcuni per la prima volta e ci\u00f2 comporta nuove difficolt\u00e0 che non hanno mai riscontrato.\u00a0 Ci\u00f2 \u00e8 vero anche per i dipendenti in prima linea, come <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">gli agenti del Contact<\/a> Center.<\/p>\n<p>In quanto responsabile di CX Executive o Contact Center hai considerato quanto segue?<\/p>\n<ul>\n<li>In che modo i dipendenti si adattano al lavoro da casa (WFH)?<\/li>\n<li>Sono coinvolti e motivati?<\/li>\n<li>Hanno a loro dedicato spazio di lavoro nella propria casa che fornisce loro privacy?<\/li>\n<li>C&#8217;\u00e8 un numero sufficiente di banda larga a casa e servizi correlati?<\/li>\n<li>In che modo possono collaborare con altri colleghi se hanno bisogno di aiuto?<\/li>\n<li>Come gestiscono mentre i bambini vengono ospitati o si asserranno gli altri membri della famiglia?<\/li>\n<li>In che modo il team \u00e8 contrario ad altre organizzazioni nell&#8217;abilitazione WFH?<\/li>\n<\/ul>\n<p>Questi sono alcuni esempi delle difficolt\u00e0 che si possono risolvere nella propria organizzazione. In base all&#8217;aumento delle richieste dei clienti, si pu\u00f2 immagini che i dipendenti possano essere produttivi e in che modo ci\u00f2 potrebbe avere un impatto sulla loro produttivit\u00e0 e sulla capacit\u00e0 di servire in modo efficiente i clienti. In base all&#8217;indagine globale contact center di Cisco, il 74% delle aziende accetta che l&#8217;esperienza degli agenti abbia una correlazione diretta e un impatto significativo <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\"><\/a>sull&#8217;esperienza dei clienti.<\/p>\n<h2><span><br \/>\n  <strong>Monitoraggio dell&#8217;esperienza dei dipendenti con La gestione dell&#8217;esperienza Webex<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Webex Experience Management (precedentemente CloudPunry) \u00e8 la soluzione CEM (Customer Experience Management) di Cisco di prossima generazione che migliora l&#8217;esperienza dei clienti e dei dipendenti fornendo alle aziende maggiori dettagli sull&#8217;intero percorso del cliente e mappando tali esperienze tra tutti i<\/a> touchpoint nell&#8217;organizzazione. Consente di creare facilmente sondaggi anonimi sui dipendenti online per condividere le proprie esperienze di lavoro da casa. In questo modo i responsabili e i team HR possono ottenere informazioni sulla produttivit\u00e0 dei dipendenti, in modo che possano agire di conseguenza apportando miglioramenti e risoluzione di eventuali problemi che hanno impatto sul lavoro del dipendente prima che diventino problematici.<\/p>\n<h2><span><br \/>\n  <strong>Monitoraggio dell&#8217;esperienza dei clienti<\/strong><br \/>\n<\/span><\/h2>\n<p>Non dimenticare come cambiano le interazioni con i clienti. Poich\u00e9 i touchpoint online dei clienti aumentano e i dipendenti lavorano da remoto, \u00e8 importante monitorare attentamente i percorsi dei clienti per essere certi di soddisfare ancora i punteggi CSAT o NPS desiderati in questo momento fondamentale. Informazioni su come effettuare questa operazione con <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Webex Experience<\/a>Management.<\/p>\n<h2><span><br \/>\n  <strong>Protezione dei dipendenti remoti con la sicurezza Cisco<\/strong><br \/>\n<\/span><\/h2>\n<p>I dipendenti che lavorano da casa possono creare nuovi <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/security\/extraordinary-times-ebook.html?CCID=cc001919&#038;DTID=odicdc000509&#038;OID=ebksc022518\">dubbi di<\/a> sicurezza. Per proteggere dipendenti remoti e aziendali, Cisco offre tecnologie di sicurezza chiave progettate per proteggere i dipendenti remoti ovunque ci si trovi.<\/p>\n<h2><span><br \/>\n  <strong>Riepilogo<\/strong><br \/>\n<\/span><\/h2>\n<p>La priorit\u00e0 di Cisco \u00e8 aiutare i nostri clienti a essere preparati e prontamente ad adattarsi alle esigenze aziendali in costante cambiamento. I dipendenti hanno un ruolo critico nel garantire la soddisfazione del cliente e la continuit\u00e0 aziendale, ora pi\u00f9 che mai. \u00a0Quando si prende cura dei dipendenti, si prende cura dei clienti. Questo porter\u00e0 a un maggiore coinvolgimento, una maggiore soddisfazione del cliente e migliori risultati aziendali.<\/p>\n<p><strong>Ulteriori informazioni<\/strong>  Per informazioni su come impostare gli agenti remoti sulle soluzioni Cisco Contact Center, leggere il nostro <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">blog<\/a>.<\/p>\n<p>Per informazioni sul nostro piano di agente remoto basato Cisco Webex Contact Center, leggere il <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">nostro blog<\/a>.<\/p>\n<p>Per ulteriori informazioni su Cisco Contact Center, visitare il nostro sito <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">Web<\/a>.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco aiuta societ\u00e0 e centri di chiamata a controllare l&#8217;attivit\u00e0 dei dipendenti quando lavorano da casa.<\/p>\n","protected":false},"author":5507,"featured_media":384680,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5273,1565],"tags":[4278],"class_list":["post-384679","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaborazione","category-esperienza-clienti","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco introduce la soluzione di gestione dell&#039;esperienza Webex &quot;Voce dei dipendenti&quot; dal lavoro da casa | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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Krishnaswamy","image":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/33ba29ecec55bc9c48e8c3a6173fc84d5f10cb5b2bd6ead62f24832ac40502bc?s=96&d=wp_user_avatar&r=g","caption":"Arvi Krishnaswamy"},"description":"Arvi Krishnaswamy is the Director of Product Management for Cisco's Contact Center &amp; Customer Experience product portfolio. His team is transforming how customer-facing employees intelligently offer a personalized experience for consumers who connect with their business. Arvi is a seasoned innovator, tech executive, author, and patent holder. Prior to this role, he was Vice President of Products at CloudCherry, until the acquisition by Cisco in October 2019. Previously, he ran the innovation team at Intuit, the maker of Turbotax &amp; Mint. He also played various roles with SupportSoft leading to global expansion, NASDAQ IPO, and acquisition. Outside of work, Arvi enjoys playing tennis, spending time with family and pets, and traveling.","sameAs":["https:\/\/in.linkedin.com\/in\/aravindkrishnaswamy"],"url":"https:\/\/blog.webex.com\/it\/contributors\/arvikrishnaswamy\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/posts\/384679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/users\/5507"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/comments?post=384679"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/posts\/384679\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/media\/384680"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/media?parent=384679"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/categories?post=384679"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/it\/wp-json\/wp\/v2\/tags?post=384679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}