{"id":386456,"date":"2020-01-08T10:22:59","date_gmt":"2020-01-08T18:22:59","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/partecipa-al-nostro-webinar-su-richiesta-procedure-consigliate-per-lo-spostamento-di-contact-center-nel-cloud\/"},"modified":"2020-01-08T10:22:59","modified_gmt":"2020-01-08T18:22:59","slug":"partecipa-al-nostro-webinar-su-richiesta-procedure-consigliate-per-lo-spostamento-di-contact-center-nel-cloud","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/esperienza-clienti\/partecipa-al-nostro-webinar-su-richiesta-procedure-consigliate-per-lo-spostamento-di-contact-center-nel-cloud\/","title":{"rendered":"Partecipa al nostro webinar su richiesta: Procedure consigliate ..."},"content":{"rendered":"<p>Il passaggio del proprio centro di chiamata on-premise al cloud crea opportunit\u00e0 di crescita e innovazione. Alcune aziende hanno piani vicini e a lungo termine per passare al cloud. \u00a0In base al nostro recente sondaggio globale, il 62% dei dirigenti di Contact Center intende implementare un Cloud Contact Center entro i prossimi 18 mesi. I principali tre motivi per farlo sono facilit\u00e0 di gestione e scala, valuta software e distribuzione continua di funzioni.\u00a0<strong><br \/>\n  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-live-webinar-introducing-webex-contact-center-enterprise\">Che cos&#8217;\u00e8 un cloud contact center?<\/a><br \/>\n<\/strong><\/p>\n<p>Questi sono solo alcuni dei molti vantaggi apportati dalla tecnologia cloud a un&#8217;azienda, inclusi flessibilit\u00e0, sicurezza, capex rispetto opex, efficienze IT e accesso a tecnologie innovative disponibili solo nel <em><\/em> cloud.<\/p>\n<p>Tuttavia, solo il 15% di tutti i contact center a livello globale e il 9% di tutti i grandi centri di contatto con oltre 250 agenti sono stati transizione al cloud. Cosa c&#8217;\u00e8 dietro questi numeri bassi?<\/p>\n<p><span><br \/>\n  <strong>Un approccio pratico e univoco Lo scambio degli investimenti esistenti nell&#8217;infrastruttura di<\/strong> <\/span>  Contact Center probabilmente non \u00e8 un&#8217;opzione. Ci\u00f2 pu\u00f2 essere rischioso, costoso ed estremamente dirompente per l&#8217;azienda e i clienti.<\/p>\n<p>Cisco adotta un approccio pratico per consentire ai clienti di realizzare questa importante fase di transizione. Ci\u00f2 consente ai nostri clienti di creare un servizio migliore per agenti e clienti sfruttando tecnologie come l&#8217;intelligenza artificiale, l&#8217;apprendimento automatico, l&#8217;elaborazione del linguaggio naturale, l&#8217;analisi dei dati su cloud e altro utilizzando al contempo gli investimenti nel Contact Center locale.<\/p>\n<p><strong>Mindfulness riduce al minimo il rischio e l&#8217;interruzione del servizio Contact Center \u00e8 una delle applicazioni pi\u00f9 interconnesse<\/strong>  nell&#8217;azienda, con integrazione in<br \/>\n pi\u00f9 sistemi. Questa funzionalit\u00e0 \u00e8 multi-threaded ed altamente dipende dalle comunicazioni affidabili in tempo reale con i clienti. Infatti, questo \u00e8 uno dei motivi per cui molti non hanno ancora spostato il proprio contact center sul cloud. Il nostro sondaggio globale indica che la principale causa di questa dinamica \u00e8 il potenziale di interruzioni aziendali, in particolare per centri di contatto pi\u00f9 grandi.<\/p>\n<p>Considerare tutte le azioni che avviene sul desktop dell&#8217;agente, che \u00e8 il focal point per le applicazioni del servizio clienti.\u00a0 \u00c8 importante tenere presente come una transizione cloud incider\u00e0 sulla capacit\u00e0 degli agenti di servire i clienti in modo efficace e efficiente in modo efficace. I costi e i rischi potrebbero essere elevati se l&#8217;esperienza degli agenti non viene considerata. La nostra indagine indica che il costo medio per il montaggio di un agente \u00e8 tra $10.000 e $20.000 per agente; il tempo medio per il montaggio di un agente \u00e8 2-4 settimane. Spesso questi contatti non vengono considerati quando si crea un caso aziendale cloud Contact Center.<\/p>\n<p><span><br \/>\n  <strong>Come \u00e8 possibile procedere?<\/strong><br \/>\n<\/span><\/p>\n<p>Se il cloud \u00e8 la destinazione del Contact Center, \u00e8 necessario fare alcune pratiche. <a href=\"https:\/\/engage2demand.cisco.com\/LP=19260?ccid=cc001193&#038;oid=wbrco019138\"><br \/>\n  <u>Unisciti a me per questo<\/u> <\/a> webinar informazioni dettagliate per esplorare le procedure consigliate per massimizzare il valore degli investimenti nel Contact Center e ridurre al minimo rischi e interruzioni per la propria azienda mentre ci si prepara a passare al cloud.<\/p>\n<blockquote><p>Partecipa al <a href=\"https:\/\/engage2demand.cisco.com\/LP=19260?ccid=cc001193&#038;oid=wbrco019138\">   <u>nostro webinar oggi stesso e leggi<\/u> <\/a>il nostro <a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\">eBook per ulteriori informazioni sulle ultime<\/a> innovazioni di Cloud Contact Center.<\/p><\/blockquote>\n<p><strong>Ulteriori informazioni<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\">Sull&#8217;annuncio del nuovo, globale, scalabile e<\/a> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-center-guardrails\"><\/a> cognitivo Basato<a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-center-guardrails\">su cloud Webex Contact Center Perch\u00e9 occorre una protezione per il contact center Going Cloud? Visualizzazione in tempo reale con architettura Cisco Webex Edge per chiamate<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Operazioni potenti e pratiche per il cloud contact center<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5273,1565],"tags":[6220],"class_list":["post-386456","post","type-post","status-publish","format-standard","hentry","category-collaborazione","category-esperienza-clienti","tag-contact-center-come-servizio-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Partecipa al nostro webinar su richiesta: Procedure consigliate per lo spostamento di Contact Center nel cloud | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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