{"id":386496,"date":"2020-02-05T11:31:34","date_gmt":"2020-02-05T19:31:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/introduzione-a-webex-contact-center-enterprise-webinar\/"},"modified":"2020-02-05T11:31:34","modified_gmt":"2020-02-05T19:31:34","slug":"introduzione-a-webex-contact-center-enterprise-webinar","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/esperienza-clienti\/introduzione-a-webex-contact-center-enterprise-webinar\/","title":{"rendered":"Introduzione a Webex Contact Center Enterprise [Webinar]"},"content":{"rendered":"<h2><span><br \/>\n  <b>Un percorso attendibile per il cloud per large contact center\u00a0<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Nel 2020, \u00e8 praticamente impossibile dire che la tecnologia cloud ha un grande ruolo nel garantire l&#8217;innovazione, la velocit\u00e0 delle funzioni e<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> l&#8217;agilit\u00e0<\/span><span data-contrast=\"auto\"> che i centri di contatto di oggi devono offrire un&#8217;esperienza di clienti eccezionale.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">La nuova barra \u00e8 impostata dagli agenti che dispongono di informazioni di viaggio del cliente nella propria azienda, informazioni dettagliate e funzionalit\u00e0 fornite dalle ultime tecnologie di apprendimento automatico (AI) e di apprendimento automatico<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> (LE) <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span>e dalle risorse di collaborazione per suddividere i silo di comunicazione nella propria azienda per utilizzare un team completo di esperti da fornire su<span data-contrast=\"auto\">Cliente<\/span><span data-contrast=\"auto\"> Esigenze.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Tuttavia, i nostri clienti e potenziali clienti ci hanno detto che le barriere come la capacit\u00e0 scal, serie di funzioni limitate, i dubbi di sicurezza e, probabilmente, il problema pi\u00f9 importante \u00e8 stato l&#8217;adozione da soluzioni locali esistenti che non consentono la migrazione dei relativi centri di contatto di grandi dimensioni alle tecnologie consegnate su cloud, che consentono questo prossimo livello di esperienza per i<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\">clienti.<\/span><\/p>\n<h2><span><br \/>\n  <b>Un&#8217;organizzazione basata su cloud basata su C per soddisfare<\/b>   <b><\/b>   <b> <\/b>   <b>le esigenze dei Contact Center aziendali<\/b>\u00a0<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <span data-contrast=\"none\">Unisciti a me mentre mi siedo con <\/span>   <span data-contrast=\"none\"><\/span> <\/a><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\">Cisco Contact Center VP\/GM Omar Tawakol <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">   <span data-contrast=\"none\"><\/span> <\/a> e la collaborazione aziendale aziendale Sheila McGee-Smith per discutere le univoche difficolt\u00e0 poste dai contact center aziendali in fase di transizione al cloud e come tale ha determinato lo sviluppo della nuova azienda Webex Contact Center Enterprise.<span data-contrast=\"auto\">per soddisfare le esigenze non soddisfatte di questo mercato.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise.png\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-310944\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise-300x298.png\" alt=\"Partecipa al nostro webinar in diretta - Introduzione a Webex Contact Center Enterprise\" width=\"300\" height=\"298\" \/><br \/>\n  <\/a>In questo webinar, <\/span><span data-contrast=\"auto\">si verr\u00e0<\/span><span data-contrast=\"auto\"> sentiti da <\/span><span data-contrast=\"auto\">Omar e Sheila <\/span><span data-contrast=\"auto\">il:<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Le tendenze del settore del Contact Center con maggiore impatto sull&#8217;attivit\u00e0 dei centri di contatto<\/span><span data-contrast=\"auto\"> per il<\/span><span data-contrast=\"auto\"> 2020, inclusi gestione<\/span><span data-contrast=\"auto\">dell&#8217;esperienza, servizi di informazione e integrazione di collaborazione<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Ci\u00f2 che i nostri clienti e potenziali clienti hanno detto che stanno cercando in una soluzione di cloud contact center<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">La visione di Cisco per il contact center del futuro e in che modo stiamo aiutando le aziende di tutte le dimensioni a fare un passo avanti con questo futuro con tecnologie <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">fornite<\/span> <span data-contrast=\"auto\">da <\/span><span data-contrast=\"auto\">cloud<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Funzionalit\u00e0 Di Webex Contact Center Enterprise che la rende una soluzione ideale per anche i centri di contatto pi\u00f9 grandi e aziendali pi\u00f9<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> importanti <\/span><span data-contrast=\"auto\">al mondo<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Informazioni pratiche e passi successivi da considerare per le aziende in quanto intesi <\/span><span data-contrast=\"auto\">per il futuro del <\/span><span data-contrast=\"auto\">proprio contact center <\/span><span data-contrast=\"auto\">nel cloud<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <b><br \/>\n    <span data-contrast=\"none\">Eseguire l&#8217;iscrizione ora per la trasmissione webinar in diretta, che si svolge<\/span>   <\/b> <\/a><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><b>   <span data-contrast=\"auto\">mercoled\u00ec, 12 febbraio 2020,<\/span> <\/b><span data-contrast=\"auto\">e sar\u00e0 disponibile su richiesta in un secondo tempo.\u00a0<strong><a href=\"https:\/\/blogs.cisco.com\/collaboration\/is-your-contact-center-in-the-zone\">Che cos&#8217;\u00e8 un cloud contact center?<\/a><\/strong><\/span><\/p><\/blockquote>\n<h2><span><br \/>\n  <strong><br \/>\n    <span class=\"TextRun BCX4 SCXW139119749\" lang=\"it\" xml:lang=\"it\" data-contrast=\"auto\"><br \/>\n      <span class=\"NormalTextRun BCX4 SCXW139119749\">Informazioni sugli <\/span>     <\/span>     <span class=\"TextRun BCX4 SCXW139119749\" lang=\"it\" xml:lang=\"it\" data-contrast=\"auto\">       <span class=\"NormalTextRun BCX4 SCXW139119749\"><\/span>     <\/span>     <span class=\"TextRun BCX4 SCXW139119749\" lang=\"it\" xml:lang=\"it\" data-contrast=\"auto\">       <span class=\"NormalTextRun BCX4 SCXW139119749\">altoparlanti<\/span><br \/>\n    <\/span><br \/>\n  <\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-310916 size-thumbnail\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center-150x150.png\" alt=\" Omar Tawakol, VP\/GM, Cisco Contact Center\" width=\"150\" height=\"150\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\">Omar Tawakol, <\/span> <\/b><span data-contrast=\"auto\">VP\/GM, Cisco Contact Center<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span>  <span data-contrast=\"auto\">Omar Tawakol \u00e8 il VP\/GM della business unit Cisco Contact Center. Prima di questo ruolo, Omar era il co-androide e IL SISTEMA OPERATIVO di Voicea, una piattaforma di assistente AI basata su voce, che ha guidato fino alla sua acquisizione da parte di Cisco ad agosto 2019.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Prima di Voicea, era il produttore e il sistema PI\u00d9 VIRTUALE di BlueKai, che ha creato il mercato dei dati e la piattaforma di gestione dati pi\u00f9 grande al mondo. BlueKai \u00e8 stato acquistato da Oracle nel 2014 e Omar \u00e8 stato acquistato come VP\/GM senior della <\/span><span data-contrast=\"auto\">business unit Oracle Data Cloud. Omar si \u00e8 insoddati come MS in Computer University e un BS del Bluetooths Institute of Technology.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\"><br \/>\n    <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst.png\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-310917\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst-150x150.png\" alt=\" Sheila McGee-Smith, amministratore di settore contact center\" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>Sheila McGee-Smith, <\/span> <\/b><span data-contrast=\"auto\">Principal Fitness, McGee-Smith Analytics<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <span data-contrast=\"auto\">Sheila McGee-Smith \u00e8 un consulente leader nel settore delle comunicazioni e un consulente strategico focalizzato sui paesi del contact center e delle comunicazioni aziendali.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">I suoi risultati professionali includono la creazione di ricerche di mercato per pi\u00f9 client nelle aree dei centri di contatto, telefonia aziendale, rete dati e sul mercato wireless. Oratore frequente nelle conferenze di settore, nelle riunioni di gruppo degli utenti e nelle vendite nonch\u00e9 come un&#8217;autorit\u00e0 di certificazione sulle novit\u00e0 e le tendenze nel mercato delle comunicazioni.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><b><br \/>\n  <span data-contrast=\"auto\">Risorse da s<\/span> <\/b><b>   <span data-contrast=\"auto\">hare<\/span> <\/b><b>   <span data-contrast=\"auto\">:<\/span> <\/b><b>   <span data-contrast=\"auto\"> vantaggi di<\/span> <\/b> <b>   <span data-contrast=\"auto\">un <\/span> <\/b><b>   <span data-contrast=\"auto\">cloud contact center <\/span> <\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <span data-contrast=\"auto\">Leggere <\/span><a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\">   <i>     <span data-contrast=\"none\">lo spostamento del Contact Center<\/span>   <\/i> <span data-contrast=\"none\">all&#8217;eBook<\/span><\/a><span data-contrast=\"auto\"> o visualizzare <\/span><a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-Infographic.pdf?oid=ifgco018194?ccid=cc001193\">   <i>     <span data-contrast=\"none\">T<\/span>   Cloud<\/i>   <i>     <span data-contrast=\"none\">Ha caso per l&#8217;infografica dei Cloud Contact Center Ulteriori informazioni sul miglioramento del<\/span>   <\/i>   <i>     <span data-contrast=\"none\"> <\/span>   <\/i>   <span data-contrast=\"none\"> <\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <b>   <span data-contrast=\"auto\"><\/span> <\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2203493\">   <span data-contrast=\"none\">portfolio Di Cisco Contact Center Potenziamento dell&#8217;esperienza dei<\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">   <span data-contrast=\"none\">clienti e degli agenti sul webinar su richiesta: Best practice per lo spostamento di Contact Center in Cloud Cisco introduce il portfolio annuale di Webex Contact Center basato su cloud nell&#8217;archivio<\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2203493\">   <span data-contrast=\"none\">Annuale di Cisco APJC Contact Convegno<\/span><br \/>\n<\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ascoltate dal Cisco Contact Center GM\/VP Omar Tawakol e dall&#8217;azienda leader nel settore Sheila McGee-Smith informazioni su come questa nuova offerta soddisfare le esigenze di mercato non soddisfatte per soluzioni basate su cloud per grandi centri di contatto.  <\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5273,1565],"tags":[5275,10462,6219,5282,1996,9633,4721,2007,1997,5277,10467,4780,8073],"class_list":["post-386496","post","type-post","status-publish","format-standard","hentry","category-collaborazione","category-esperienza-clienti","tag-contactcenter-it","tag-agenti-aumentati-da-ai","tag-ccaas-it","tag-cisco-blogs-it","tag-cisco-contact-center-it","tag-cloud-it","tag-collaborazione","tag-contact-center-come-servizio","tag-contact-center-su-cloud","tag-customer-experience-it","tag-percorsi-con-i-clienti-grazie-al-cloud","tag-webex-contact-center-it","tag-webex-contact-center-enterprise-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introduzione a Webex Contact Center Enterprise [Webinar] | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/it\/esperienza-clienti\/introduzione-a-webex-contact-center-enterprise-webinar\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introduzione a Webex Contact Center Enterprise [Webinar] | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Ascoltate dal Cisco Contact Center GM\/VP Omar Tawakol e dall&#039;azienda leader nel settore Sheila McGee-Smith informazioni su come questa nuova offerta soddisfare le esigenze di mercato non soddisfatte per soluzioni basate su cloud per grandi centri di contatto.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/it\/esperienza-clienti\/introduzione-a-webex-contact-center-enterprise-webinar\/\" 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