{"id":386501,"date":"2020-02-05T13:44:36","date_gmt":"2020-02-05T21:44:36","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/servizi-di-intelligenza-e-futuro-dei-centri-di-contatto-cisco\/"},"modified":"2020-02-05T13:44:36","modified_gmt":"2020-02-05T21:44:36","slug":"servizi-di-intelligenza-e-futuro-dei-centri-di-contatto-cisco","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/esperienza-clienti\/servizi-di-intelligenza-e-futuro-dei-centri-di-contatto-cisco\/","title":{"rendered":"Servizi di intelligenza e futuro dei Centri di contatto Cisco"},"content":{"rendered":"<h2><span><br \/>\n  <strong>Trasformazione dell&#8217;esperienza di cliente e agente con l&#8217;integrazione Intelligent Contact Center<\/strong><br \/>\n<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Di recente ho consegnato una sessione presso Cisco LIVE Esegne fine gennaio che ha offerto una vista della nuova architettura Cisco sottostante l&#8217;integrazione dei Contact Center con servizi di informazione (AI). La conversazione includeva fornitori di Collaborazione e AI, i dettagli della partnership strategia con CCAI (Contact Center AI) di Google Cloud, alcuni esempi pratici e demo in diretta delle soluzioni AI e Cisco Contact Center e il relativo impatto sull&#8217;attivit\u00e0 immediato positivo, come una migliore esperienza dei clienti e una riduzione dei costi.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">In particolare, \u00e8 stata posta l&#8217;attenzione sugli aspetti della funzione Vai al mercato e sul ruolo dei partner Cisco Contact Center.<\/span><\/p>\n<p><strong><br \/>\n  <u><br \/>\n    <span data-preserver-spaces=\"true\">AGENDA<\/span><br \/>\n  <\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Innovazioni e tendenze nel mercato dei Contact Center<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Un&#8217;architettura aperta per i moderne Contact Center<\/span><\/li>\n<li><span><br \/>\n  <strong>Due demo in diretta<\/strong> <\/span> dell&#8217;integrazione Google AI nei Cisco Contact Center<\/li>\n<li><span data-preserver-spaces=\"true\">Cisco CC Artificial Intelligence<\/span>\n<ul>\n<li><span><br \/>\n  <strong>Servizi di assistenza <\/strong> <\/span><span data-preserver-spaces=\"true\">agente<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\"><br \/>\n    <span>Servizi agente<\/span> <\/span> <\/strong><span data-preserver-spaces=\"true\">virtuale<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span data-preserver-spaces=\"true\">VaiToE in corso<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Conclusione<\/span><\/li>\n<\/ul>\n<p><strong><br \/>\n  <span>Guarda la sessione completa:<\/span>\u00a0<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Cisco LIVE Barcelona 2020 - Artificial Intelligence and the future of Cisco Contact Centers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Al4T7qJXy-g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<p><strong>Ulteriori informazioni<\/strong>  sui video su YouTube: <a href=\"https:\/\/www.youtube.com\/watch?v=qS8qrt2YKeA\">Informazioni sull&#8217;intelligenza artificiale Cisco nei contact center: Video di assistenza alla traduzione<\/a>  in chat su salesConnect: <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">Informazioni sull&#8217;intelligenza artificiale Cisco nei contact center: Video di assistenza alla<\/a>  traduzione in chat su YouTube: <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">Traduzione della trascrizione vocale dei centri di contatti<\/a>  cognitivi Blog di Cisco: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">Informazioni sull&#8217;intelligenza artificiale Cisco nei contact center: Blog di Cisco IVR<\/a>  conversazionale: <a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\">Chat ibrida per soluzioni di viaggio<\/a>  Cisco Blog Cisco: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-artificial-intelligence-journey-in-contact-centers\">Percorso di intelligenza artificiale nei<\/a>  blog Di Contatto Center Cisco: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\">Future of Work con i blog di Cisco e Google<\/a>  Cisco: <a href=\"https:\/\/blogs.cisco.com\/developer\/web-mobile-on-prem-solution\">La soluzione on-prem Web e mobile ingrandisce l&#8217;esperienza del<\/a>  cliente Google: <a href=\"https:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/contact-center-ai-now-ga?utm_source=linkedin&#038;utm_medium=unpaidsocial&#038;utm_campaign=googlecloud-SAother-notrelevant&#038;utm_content=productlaunchandupdate&#038;linkId=77041571\">Offrire un&#8217;esperienza clienti eccezionale con l&#8217;ai Contact Center, ora GA<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scopri in che modo Cisco sta espandendo la collaborazione con Google Cloud per portare le funzionalit\u00e0 abilitate per CCAI (come IVR conversazionale, chatbot e assistenza agente) al suo portfolio contact center. <\/p>\n","protected":false},"author":5447,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5273,1565],"tags":[5276,7991,4278,7994,4736],"class_list":["post-386501","post","type-post","status-publish","format-standard","hentry","category-collaborazione","category-esperienza-clienti","tag-call-center-it","tag-call-center-management-it","tag-contact-center-as-a-service","tag-contact-center-aziendale-it","tag-intelligenza-artificiale"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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