{"id":389082,"date":"2019-06-13T09:42:54","date_gmt":"2019-06-13T16:42:54","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/introduzione-ai-connettori-dellapplicazione-plug-and-play-per-webex-contact-center\/"},"modified":"2019-06-13T09:42:54","modified_gmt":"2019-06-13T16:42:54","slug":"introduzione-ai-connettori-dellapplicazione-plug-and-play-per-webex-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/esperienza-clienti\/introduzione-ai-connettori-dellapplicazione-plug-and-play-per-webex-contact-center\/","title":{"rendered":""},"content":{"rendered":"

Il Contact Center \u00e8 una delle applicazioni pi\u00f9 interconnesse nell’azienda, con integrazioni tra pi\u00f9 sistemi. Un sondaggio del Gruppo Superiore indica che il 60% dei centri di contatto utilizza 7 o pi\u00f9 sistemi per interagire con i clienti. Se queste applicazioni non sono integrate con il contact center, possono creare esperienze lente, disconnesse e frustranti per gli agenti, in modo da instradare i clienti.<\/p>\n

La piattaforma aperta e l’architettura cloud flessibile della nostra soluzione Webex Contact Center<\/a> consente ai clienti di sfruttare completamente gli investimenti nella tecnologia delle applicazioni aziendali e di connettersi direttamente al contact center, rimuovendo la possibilit\u00e0 di passare tra l’app e migliorare le esperienze agente e cliente.<\/p>\n

Questo \u00e8 un passo avanti grazie alla creazione di connettori out-of-the-box per alcuni dei prodotti CRM e di ticket utilizzati pi\u00f9 di frequente dai nostri clienti, Salesforce, Microsoft Zendesk, Zendesk e ServiceNow.<\/p>\n

[ovp]6046275789001[\/ovp]<\/p>\n

Questi connettori incorporano la funzionalit\u00e0 Contact Center all’interno dell’applicazione aziendale, consentendo agli agenti di avere accesso intuitivo alle informazioni chiave del cliente e alle funzionalit\u00e0 di interazione con il Contact Center, da una singola esperienza di agente, trasformando le interazioni con i clienti da quelle transazionali, al coinvolgimento proattivo e personalizzato.<\/p>\n

Inoltre, i supervisori del Contact Center dispongono di un sistema di reporting unificato per le interazioni tra app aziendali e contact center, il che significa che non \u00e8 richiesto alcun costoso mash-up di dati personalizzati dall’API. Poich\u00e9 i connettori sono precompilati e facili da installare e configurare, sono stati rimossi i tempi di costi, complessit\u00e0 e lunghi associati alle integrazioni delle applicazioni personalizzate che possono utilizzare a uso intensivo di risorse IT.<\/p>\n

Ci impegniamo a creare applicazioni univoche e aperte per gli sviluppatori, in modo da incoraggiare i nostri clienti e partner a sviluppare applicazioni univoche. Come tale, ci si potr\u00e0 aspettare che altri annunci relativi a API, connettori e integrazione continuino a sviluppare la piattaforma Webex Contact Center.<\/p>\n

Infine, abbiamo incluso i connettori con la licenza senza costi aggiuntivi!<\/p>\n

Per ulteriori informazioni sulle soluzioni Cisco Contact Center<\/a> , visitare il nostro sito Web e leggere il nostro eBook<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

I connettori CRM e ticket creano le esperienze agente e cliente nel Contact Center 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