{"id":394222,"date":"2022-04-05T09:21:42","date_gmt":"2022-04-05T16:21:42","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-it\/webex-calling-supporta-multinazionali-e-team-distribuiti-con-filiali-in-india\/"},"modified":"2022-04-05T09:21:42","modified_gmt":"2022-04-05T16:21:42","slug":"webex-calling-supporta-multinazionali-e-team-distribuiti-con-filiali-in-india","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/it\/collaborazione\/webex-calling-supporta-multinazionali-e-team-distribuiti-con-filiali-in-india\/","title":{"rendered":"Webex Calling supporta multinazionali e team distribuiti con ..."},"content":{"rendered":"

La chiamata cloud \u00e8 uno strumento importante per le societ\u00e0 che intraprendono la trasformazione digitale per soddisfare nuovi requisiti di lavoro ibrido<\/a>. La chiamata cloud offre funzionalit\u00e0 di collaborazione di qualit\u00e0 superiore, distribuzioni pi\u00f9 semplici e potenti strumenti di analisi, spesso a un costo inferiore rispetto alle soluzioni locali.<\/p>\n

L’India \u00e8 tra i molti paesi che hanno intrapreso la trasformazione digitale. \u00c8 una delle economie con la crescita pi\u00f9 veloce nel mondo e una posizione strategica per molte multinazionali. La chiamata cloud \u00e8 particolarmente adatta al settore BPO (Business Process Outsourcing), che richiede collaborazione efficiente tra team distribuiti in tutto il mondo.<\/p>\n

Requisiti normativi univoci per la telefonia IP in India\u00a0<\/strong><\/h2>\n

Fino a poco tempo fa, il Dipartimento delle Telecomunicazioni (DoT) in India faceva una distinzione tra OSP (Other Service Providers) nazionali e internazionali, che rendeva difficile per gli OSP nazionali servire il mercato indiano perch\u00e9 non potevano utilizzare servizi ospitati da centri dati al di fuori dell’India.<\/p>\n

Inoltre, la TRAI (Telecom Regulatory Authority of India) vieta l’uso di telefonia VoIP per bypass di numeri a pagamento (evitando o bypassando costi di chiamate interurbane). Questo \u00e8 un problema importante per i provider di chiamata cloud internazionali che intendono offrire servizi in India, perch\u00e9 richiede l’uso della PSTN locale quando si connettono chiamate al di fuori dell’azienda.<\/p>\n

Cisco e Webex Calling risolvono il problema della PSTN in India<\/strong><\/h2>\n

Cisco ha introdotto continuamente innovazioni per supportare i nostri clienti con uffici in India. I clienti di Cisco che utilizzano Unified Communications Manager (CUCM) per le proprie distribuzioni locali stanno gi\u00e0 utilizzando il partizionamento logico per garantire la conformit\u00e0 alle normative di bypass dei numeri a pagamento per i loro uffici in India.<\/p>\n

Webex si sta anche rapidamente adattando ai cambiamenti delle normative in India. Quando il DoT indiano ha semplificato le normative per gli OSP internazionali nel 2020, abbiamo annunciato le offerte di Webex Calling e Webex Contact Center<\/a> per clienti BPO internazionali in India, che consentono a queste aziende di utilizzare la potenza di chiamata cloud e contact center su cloud per servire meglio i propri clienti.<\/p>\n

\"Webex<\/p>\n


\n Webex Calling ora offre il servizio in pi\u00f9 di 85 paesi\/regioni nel mondo\u00a0<\/em>
\n<\/a><\/p>\n

Team distribuiti in India ottengono il supporto per la chiamata cloud di cui hanno bisogno<\/h2>\n

Ora, stiamo compiendo il passo successivo abilitando Webex Calling<\/a>\u00a0per supportare multinazionali con uffici in India che hanno la necessit\u00e0 di connettersi alla PSTN. Webex Calling consente a questi clienti di implementare facilmente criteri basati sulla posizione che rispettano le normative di bypass dei numeri a pagamento, indirizzando chiamate PSTN interurbane e internazionali attraverso una connessione PSTN locale. I clienti OSP con agenti che lavorano da casa connessi alla rete aziendale tramite una VPN possono connettersi alla PSTN e gestire chiamate in entrata e in uscita di clienti internazionali. Gli utenti senza una connessione VPN possono utilizzare la funzione “Estendi e connetti” di Webex Calling qui<\/a> per chiamate di utenti PSTN. La soluzione consente anche agli amministratori IT di scaricare registrazioni di chiamate per soddisfare requisiti di conformit\u00e0.<\/p>\n

Siamo entusiasti del nuovo strumento di analisi di Webex Calling che offre agli amministratori dettagli utili sulle interazioni di chiamata con posizioni in India. I dati delle chiamate sono disponibili nel dashboard di qualit\u00e0 multimediale quasi in tempo reale, il che rende pi\u00f9 facile per gli amministratori monitorare la qualit\u00e0 della chiamata e altri fattori inerenti alla chiamata.<\/p>\n

Con questi controlli di criteri in atto, le organizzazioni possono espandere Webex Calling a filiali in India e garantire la conformit\u00e0 alle normative locali. Tenendosi aggiornati con questi requisiti normativi e con le potenti funzionalit\u00e0 di livello enterprise di Webex Calling, aziende e clienti di contact center possono usufruire di una soluzione di chiamata cloud completa e flessibile, disponibile in oltre 85 paesi in tutto il mondo<\/a>.<\/p>\n

Ulteriori informazioni<\/strong><\/p>\n

Esperienza Webex Calling di livello enterprise\u00a0<\/a><\/p>\n

Soluzioni di esperienza clienti Webex<\/a><\/p>\n

Trova le risposte a domande frequenti sulla disponibilit\u00e0 di Webex Calling in India<\/a> (accesso partner richiesto)<\/p>\n

Scopri come l’innovazione Webex Calling \u00e8 gi\u00e0 stata scelta da sei milioni di utenti aziendali<\/a><\/p>\n

Webex Calling sta reinventando l’esperienza del lavoro ibrido<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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