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\u3084\u4ed6\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u7d71\u5408<\/h2>\n<p>\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u90e8\u9580\u9593\u306e\u9023\u643a\u3092\u5b9f\u73fe\u3057\u3066\u60c5\u5831\u3092\u6574\u7406\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u8ffd\u8de1\u3059\u308b\u91cd\u8981\u306a\u5b58\u5728\u3067\u3059\u3002 \u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u7c21\u5358\u3067\u76f4\u611f\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3060\u3068\u3082\u8a00\u3048\u307e\u3059\u3002 CRM \u306f\u8ca9\u58f2\u5c65\u6b74\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u9867\u5ba2\u3068\u306e\u63a5\u89e6\u5c65\u6b74\u306a\u3069\u3092\u4e00\u304b\u6240\u306b\u96c6\u7d04\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u30b1\u30a2\u3092\u63d0\u4f9b\u53ef\u80fd\u306b\u306a\u308b\u3053\u3068\u3067\u3059\u3002 \u9867\u5ba2\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u60c5\u5831\u3092\u5171\u6709\u3059\u308c\u3070\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u9069\u4efb\u8005\u304c\u5fdc\u5bfe\u3059\u308b\u307e\u3067\u306e\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3059\u308b\u306e\u3067\u3059\u3002 \u3044\u3063\u305f\u3093\u5b9f\u88c5\u3057\u305f CRM 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\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u696d\u754c\u6700\u5148\u7aef\u306e\u5e45\u5e83\u3044\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u6e80\u8db3\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u6709\u52b9\u306a\u65b9\u6cd5\u3067\u3059\u3002\u305d\u3046\u3057\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u3001\u5177\u4f53\u7684\u306b\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30af\u30e9\u30a6\u30c9\u306e\u30b9\u30c8\u30ec\u30fc\u30b8\u3068\u30d5\u30a1\u30a4\u30eb\u7ba1\u7406\uff1a\u4f1a\u793e\u5168\u4f53\u3067\u30d5\u30a1\u30a4\u30eb\u306e\u30a2\u30af\u30bb\u30b9\u30fb\u5171\u6709\u3092\u5b9f\u73fe<\/li>\n<li>\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\uff1a\u30aa\u30f3\u30e9\u30a4\u30f3\u30b5\u30dd\u30fc\u30c8\u3068\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3092\u63d0\u4f9b<\/li>\n<li>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff1a\u97f3\u58f0\u3001\u30d3\u30c7\u30aa\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u4ecb\u3057\u305f\u7dca\u5bc6\u306a\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u5b9f\u73fe<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff1a\u9032\u884c\u4e2d\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3068\u30bf\u30b9\u30af\u3092\u8ffd\u8de1<\/li>\n<li>\u4ed6\u306b\u3082\u591a\u304f\u306e\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<a href=\"https:\/\/apphub.webex.com\/\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u4f1a\u8b70\u30c4\u30fc\u30eb\u306a\u3069\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u4ecb\u3057\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8cb4\u91cd\u306a\u30c7\u30fc\u30bf\u3092\u30d5\u30eb\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002 \u5fc5\u8981\u306a\u60c5\u5831\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306b\u4f55\u5341\u3082\u306e\u753b\u9762\u3084\u30bf\u30d6\u3092\u79fb\u52d5\u3057\u3066\u3001\u6642\u9593\u3092\u7121\u99c4\u306b\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>AI \u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u7d71\u5408<\/h2>\n<p>\u30b7\u30b9\u30b3\u304c\u5404\u56fd\u3067\u5b9f\u65bd\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8abf\u67fb\u3067\u3001\u6700\u3082\u5bfe\u5fdc\u304c\u96e3\u3057\u3044\u9867\u5ba2\u8ab2\u984c\u306b\u3064\u3044\u3066\u5c0b\u306d\u305f\u3068\u3053\u308d\u3001<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/infographic-cisco-ai-in-the-cc.pdf?ccid=cc001193&#038;oid=ifgco021339\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e 76%<\/a> \u306f\u6280\u8853\u30fb\u30d7\u30ed\u30bb\u30b9\u95a2\u9023\u3092\u9078\u3093\u3067\u3044\u307e\u3059\u3002 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u4eba\u5de5\u77e5\u80fd\u3092\u5b9f\u88c5\u3059\u308b\u3068\u3001\u305d\u3046\u3057\u305f\u554f\u984c\u306e\u591a\u304f\u3092\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7406\u7531\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u7c21\u5358\u307e\u305f\u306f\u4e00\u822c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306e\u30aa\u30d5\u30ed\u30fc\u30c9<\/li>\n<li>\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u306e\u77ed\u7e2e<\/li>\n<li>24\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30af\u30bb\u30b9\u3092\u63d0\u4f9b<\/li>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316<\/li>\n<\/ul>\n<p>AI \u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u30af\u30ed\u30b9\u30bb\u30ea\u30f3\u30b0\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u6a5f\u4f1a\u304c\u5897\u3048\u307e\u3059\u3002\u8cb4\u91cd\u306a\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u50be\u5411\u3092\u7279\u5b9a\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308a\u307e\u3059\u3002 \u307e\u305f\u3001\u5358\u7d14\u306a\u554f\u984c\u3067\u3042\u308c\u3070 AI \u306b\u3088\u308b\u97f3\u58f0\u307e\u305f\u306f\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3067\u3059\u3070\u3084\u304f\u89e3\u6c7a\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u8ee2\u9001\u3059\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 \u3055\u3089\u306b\u306f\u53ce\u76ca\u30a2\u30c3\u30d7\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u5168\u4f53\u7684\u306a CX \u306e\u5411\u4e0a\u3068\u3044\u3063\u305f\u9762\u3067\u3082\u52b9\u679c\u3092\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n<h2>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u4eba\u6750\u6700\u9069\u5316\u306e\u7d71\u5408<\/h2>\n<p><a href=\"https:\/\/www.webex.com\/experience-management.html\">Webex Experience Management<\/a> \u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002\u305d\u3053\u3067\u6d3b\u8e8d\u3059\u308b\u304c\u4e88\u6e2c\u5206\u6790\u3084\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3001\u305d\u3057\u3066\u8ca1\u52d9\u30fb\u5224\u65ad\u904e\u7a0b\u30fb\u30c6\u30fc\u30de\u306e\u5206\u6790\u3067\u3059\u3002 \u3053\u3046\u3057\u305f\u30c4\u30fc\u30eb\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8996\u899a\u5316\u3057\u3001\u4e3b\u8981\u306a\u6307\u6a19\u3068\u5b9f\u7528\u7684\u306a\u5206\u6790\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002 \u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u306f\u3001\u3053\u308c\u306b\u3088\u308a\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u53ce\u96c6\u30fb\u51e6\u7406\u3057\u3001\u3042\u3089\u3086\u308b\u6bb5\u968e\u3092\u7d30\u90e8\u307e\u3067\u628a\u63e1\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002 \u4eba\u6750\u6700\u9069\u5316\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u901a\u8a71\u306e\u9332\u97f3\u3068\u54c1\u8cea\u7ba1\u7406\u3001\u304a\u3088\u3073\u30c7\u30fc\u30bf\u3068\u5206\u6790\u3092\u901a\u3058\u3066\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7ba1\u7406\u3057\u3001\u7406\u60f3\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f62\u6210\u53ef\u80fd\u3067\u3059\u3002 \u3053\u3046\u3057\u305f\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9577\u6240\u3068\u77ed\u6240\u3092\u628a\u63e1\u3057\u3066\u3001\u4eca\u5f8c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u5fc5\u9808\u3067\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u9867\u5ba2\u304c\u8cfc\u5165\u3057\u3066\u3082\u7d9a\u304d\u307e\u3059\u3002\u30ea\u30d4\u30fc\u30c8\u5ba2\u3092\u7372\u5f97\u3057\u3066\u5897\u3084\u3059\u9375\u304c\u3001<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7\/\">\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9<\/a>\u306a\u306e\u3067\u3059\u3002<\/p>\n<blockquote><p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u55b6\u696d\u62c5\u5f53\u8005\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u3044\u305f\u3060\u3051\u308c\u3070\u3001<a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html#contactus\">\u8cb4\u793e\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u88fd\u54c1\u30c7\u30e2<\/a>\u3092\u5b9f\u65bd\u3044\u305f\u3057\u307e\u3059\u3002\u4e16\u754c\u4e2d\u3067 Webex Contact Center \u304c\u5c0e\u5165\u3055\u308c\u3001<a href=\"https:\/\/www.webex.com\/contact-center.html\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u308b\u4e8b\u4f8b<\/a>\u306b\u3064\u3044\u3066\u3082\u3001\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p><\/blockquote>\n<p><strong>\u8a73\u7d30<\/strong> <a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%87%e3%83%bc%e3%82%bf%e3%82%92%e3%83%95%e3%83%ab%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%82%88%e3%82%8a\/\">Embedding the power of data in contact centers to create super agents [\u82f1\u8a9e]<\/a> <a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7\/\">Exceeding expectations with Webex customer experience solutions<\/a> [\u82f1\u8a9e\u306e\u30d6\u30ed\u30b0\u8a18\u4e8b] <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + IMImobile: Delivering the Future of Customer Experience, Together<\/a>\u00a0[\u82f1\u8a9e\u306e\u30d6\u30ed\u30b0\u8a18\u4e8b] <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">The Future of Customer Experience Begins Now<\/a>\u00a0[\u82f1\u8a9e\u306e\u30d6\u30ed\u30b0\u8a18\u4e8b] <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\u00a0[\u82f1\u8a9e\u306eWeb\u30b5\u30a4\u30c8] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">Webex Contact Center<\/a>\u00a0[\u30a6\u30a7\u30d3\u30ca\u30fc\u9332\u753b]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u9ad8\u54c1\u8cea\u306e\u30a2\u30d7\u30ea\u3092\u7d71\u5408\u3059\u308c\u3070\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5f37\u5316\u3057\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u78ba\u5b9f\u306b\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3082\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":5420,"featured_media":17568,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[4278,15112],"class_list":["post-18877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-contact-center-as-a-service","tag-workforce-management"],"acf":[],"yoast_head":"<!-- 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