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\u3053\u3046\u3057\u305f\u591a\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u30c7\u30b8\u30bf\u30eb CX \u3092\u5b9f\u73fe\u3059\u308b\u9375\u3068\u306f\u4f55\u3067\u3057\u3087\u3046\u304b\uff1f \u305d\u308c\u306f\u3001\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u304c\u6d88\u8cbb\u8005\u306e\u305f\u3081\u306b\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3064\u307e\u308a\u300c\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3001\u6c42\u3081\u3089\u308c\u308b\u524d\u306b\u63d0\u4f9b\u3059\u308b\u300d\u306e\u3067\u3059\u3002 \u30d5\u30ed\u30f3\u30c8\u30a8\u30f3\u30c9\u306f\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08EX\uff09\u3067\u3001\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3066\u4e21\u6a5f\u80fd\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u76f8\u4e57\u52b9\u679c\u304c\u751f\u307e\u308c\u3001\u7d44\u7e54\u5168\u4f53\u304c\u9867\u5ba2\u7b2c\u4e00\u3067\u52d5\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u305d\u306e\u5927\u304d\u306a\u5229\u70b9\u306f\u3001\u9867\u5ba2\u306e\u80cc\u666f\u60c5\u5831\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3059\u3050\u306b\u78ba\u8a8d\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002\u5c65\u6b74\u306a\u3069\u306b\u3064\u3044\u3066\u9867\u5ba2\u306b\u554f\u3044\u5408\u308f\u305b\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u6700\u521d\u304b\u3089\u554f\u984c\u89e3\u6c7a\u306b\u96c6\u4e2d\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3067\u306e\u30c7\u30fc\u30bf\u306e\u63d0\u4f9b\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u6d88\u8cbb\u8005\u306e\u30cb\u30fc\u30ba\u306e\u7406\u89e3\u3001\u5168\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u308f\u305f\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u8abf\u6574\u3001\u30c7\u30b8\u30bf\u30eb\u306b\u3088\u308b\u81ea\u52d5\u5316\u3001\u4eee\u60f3\u304a\u3088\u3073 AI \u6280\u8853\u3092\u99c6\u4f7f\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f37\u5316\u306a\u3069\u3001Webex Contact Center \u306e\u30e1\u30ea\u30c3\u30c8\u306f\u4ed6\u306b\u3082\u591a\u304f\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u300c\u30b9\u30fc\u30d1\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u306b\u5909\u9769\u3057\u3001\u6700\u9ad8\u30af\u30e9\u30b9\u306e CX \u3092\u63d0\u4f9b\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u5099\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 \u6700\u65b0\u6280\u8853\u3092\u6d3b\u7528\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u306e\u4fca\u654f\u6027\u3092\u9ad8\u3081\u308b\u696d\u754c\u306e\u98a8\u96f2\u5150\u3001\u305d\u308c\u304c Webex Contact Center \u306a\u306e\u3067\u3059\u3002 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e 50 \u5e74\u306e\u6b74\u53f2\u3092\u8e0f\u307e\u3048\u308b\u3068\u3001\u4eca\u306f\u696d\u754c\u306b\u3068\u3063\u3066\u80f8\u304c\u8e8d\u308b\u6642\u4ee3\u3060\u3068\u8a00\u3048\u307e\u3059\u3002\u5e73\u51e1\u3067\u4e00\u65b9\u901a\u884c\u306e CX \u304c\u7d42\u7109\u3092\u8fce\u3048\u3001\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e21\u5206\u91ce\u306e\u88fd\u54c1\u304c\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63d0\u4f9b\u53ef\u80fd\u306b\u306a\u3063\u305f\u304b\u3089\u3067\u3059\u3002<\/p>\n

Webex \u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3069\u3046\u5909\u9769\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3069\u3046\u5411\u4e0a\u3055\u305b\u308b\u304b\u306b\u3064\u3044\u3066\u3001\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p><\/blockquote>\n

\u51fa\u5178\uff1a<\/em><\/p>\n

    \n
  1. Frost Radar™\uff1a\u300cNorth American Enterprise Cloud Contact Center Market, 2021\u300d\uff08\u5317\u7c73\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e02\u5834\u3001Frost Radar \u5e02\u5834\u8abf\u67fb\u30012021 \u5e74\uff09<\/em><\/li>\n
  2. \u300cTransforming Customer Experience to Stay Relevant\u300dWhitepaper, Ecosystm, 2020\uff08\u300c\u95a2\u9023\u6027\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3059\u308b\u300d\u30db\u30ef\u30a4\u30c8\u30da\u30fc\u30d1\u30fc\u3001Ecosystm \u793e\u30012020 \u5e74\uff09<\/em><\/li>\n<\/ol>\n

    \u95a2\u9023\u8cc7\u6599Embedding the Power of Data in Contact Centers to Create Super Agents<\/a> [\u82f1\u8a9e\u30d6\u30ed\u30b0\u8a18\u4e8b<\/a>] The Changing Landscape of Enterprise Customer Experience, Expert Perspectives<\/a> [\u30a6\u30a7\u30d3\u30ca\u30fc\u9332\u753b\u3001\u82f1\u8a9e] Exceeding expectations with Webex customer experience solutions<\/a> [\u82f1\u8a9e\u30d6\u30ed\u30b0\u8a18\u4e8b] Cisco + IMImobile: Delivering the Future of Customer Experience, Together<\/a>\u00a0[\u82f1\u8a9e\u30d6\u30ed\u30b0\u8a18\u4e8b] Webex Contact Center<\/a>\u00a0[\u82f1\u8a9e\u30b5\u30a4\u30c8] Webex Contact Center<\/a>\u00a0[\u30a6\u30a7\u30d3\u30ca\u30fc\u9332\u753b\u3001\u82f1\u8a9e]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Webex Contact Center 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Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/contact-center-innovation-in-the-age-of-the-customer\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u9867\u5ba2\u7b2c\u4e00\u3092\u62c5\u3046\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Webex Contact Center 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