{"id":19201,"date":"2021-07-16T14:39:09","date_gmt":"2021-07-16T21:39:09","guid":{"rendered":"https:\/\/cisco2393.wpengine.com\/%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%8c%e9%ab%98%e3%81%84%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%92%e3%82%af%e3%83%a9\/"},"modified":"2021-09-07T12:02:38","modified_gmt":"2021-09-07T19:02:38","slug":"%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%8c%e9%ab%98%e3%81%84%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%92%e3%82%af%e3%83%a9","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%8c%e9%ab%98%e3%81%84%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%92%e3%82%af%e3%83%a9\/","title":{"rendered":"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a"},"content":{"rendered":"<p>\u7406\u60f3\u7684\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u304c\u671b\u3080\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\uff08\u97f3\u58f0\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001SMS\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\uff09\u3092\u4ecb\u3057\u3066\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u6700\u65b0\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3067\u304d\u307e\u3059\u3002\u4e00\u4f8b\u3068\u3057\u3066\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u6bd4\u8f03\u3059\u308b\u3068\u5e02\u5834\u6295\u5165\u307e\u3067\u306e\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u3055\u308c\u308b\u3001\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027\u304c\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3059\u308b\u3001\u3068\u3044\u3063\u305f\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u4e16\u754c\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u306f\u30012025 \u5e74\u307e\u3067\u306b\u5e74\u8907\u5229\u6210\u9577\u7387 25.8% \u306b\u5230\u9054\u3057\u3001361 \u5104\u30c9\u30eb\u306b\u6210\u9577\u3059\u308b\u3068<a href=\"https:\/\/www.marketsandmarkets.com\/Market-Reports\/cloud-based-contact-center-market-160166082.html\">\u4e88\u6e2c<\/a>\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u6301\u3064\u69d8\u3005\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3001\u3053\u3046\u3057\u305f\u7d99\u7d9a\u7684\u6210\u9577\u306e\u539f\u52d5\u529b\u3068\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u6b21\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u5b9f\u73fe\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n<ul>\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3084 SMS \u306a\u3069\u306e\u97f3\u58f0\u4ee5\u5916\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u306e\u7d71\u5408\u304c\u53ef\u80fd\u306a\u3053\u3068\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u81ea\u8eab\u304c\u5229\u7528\u3057\u3084\u3059\u3044\u30c1\u30e3\u30cd\u30eb\uff08\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\uff09\u3092\u4ecb\u3057\u3066\u3001\u4f01\u696d\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>CRM \u306a\u3069\u306e\u30d3\u30b8\u30cd\u30b9\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u306a\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u306a\u3053\u3068\u3002<\/li>\n<li>\u9867\u5ba2\u57fa\u76e4\u306e\u62e1\u5927\u306a\u3069\u30d3\u30b8\u30cd\u30b9\u306e\u5909\u5316\u306b\u5408\u308f\u305b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30a4\u30ba\u3092\u8abf\u6574\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3002<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\">Webex Contact Center \u3067\u5229\u7528\u53ef\u80fd\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3084 CRM \u9023\u643a\u3068\u3044\u3063\u305f\u6a5f\u80fd<\/a>\u306f\u3001\u4ed6\u306b\u3082\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b9f\u73fe\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002 <\/p>\n<h2>\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u306e\u5229\u4fbf\u6027\u3092\u5927\u5e45\u306b\u9ad8\u3081\u307e\u3059\u304c\u3001\u306a\u304b\u3067\u3082\u6b21\u306e\u3088\u3046\u306a\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3068\u96c6\u4e2d\u529b<\/strong>\u9867\u5ba2\u3068\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u4e2d\u306b\u767a\u751f\u3059\u308b CRM \u3092\u542b\u3080\u4ed6\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u983b\u7e41\u306a\u30bf\u30b9\u30af\u306e\u5207\u308a\u66ff\u3048\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5927\u5e45\u306b\u4f4e\u4e0b\u3055\u305b\u307e\u3059\u3002 \u30df\u30b7\u30ac\u30f3\u5927\u5b66\u306e David E. Meyer \u6559\u6388\u306b\u3088\u308b\u3068\u3001\u3053\u3046\u3057\u305f\u30bf\u30b9\u30af\u9593\u306e\u79fb\u52d5\u306f<a href=\"https:\/\/www.apa.org\/research\/action\/multitask\">\u751f\u7523\u6027\u3092 40% \u3082\u4f4e\u4e0b\u3055\u305b\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059<\/a>\u3002 \u3057\u304b\u3057 Webex Contact Center \u306e\u3088\u3046\u306a\u7406\u60f3\u7684\u306a\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u643a\u304c\u53d6\u308c\u3066\u304a\u308a\u3001\u3053\u3046\u3057\u305f\u554f\u984c\u306b\u60a9\u307e\u3055\u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002 \u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u5c65\u6b74\u3084 CRM \u306e\u60c5\u5831\u306a\u3069\u304c\u96c6\u7d04\u3055\u308c\u3001\u5358\u4e00\u753b\u9762\u3067\u78ba\u8a8d\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u554f\u984c\u89e3\u6c7a\u306b\u5c02\u5ff5\u3059\u308b\u6642\u9593\u304c\u5897\u3048\u3001\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u3084\u9867\u5ba2\u306e\u80cc\u666f\u60c5\u5831\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306b\u8cbb\u3084\u3059\u6642\u9593\u304c\u5c11\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u9867\u5ba2\u306b\u5bfe\u3057\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u306e\u3067\u3059\u3002 <strong>\u9867\u5ba2\u304c\u9078\u629e\u53ef\u80fd\u306a\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb<\/strong>\u4eca\u65e5\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u304b\u3089\u5358\u306b\u96fb\u8a71\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u308b\u7a93\u53e3\u3067\u306f\u306a\u304f\u3001\u306f\u308b\u304b\u306b\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002 \u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001SNS \u306a\u3069\u306e\u591a\u304f\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u99c6\u4f7f\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u4f53\u9a13\u306e\u4e3b\u8981\u306a\u4e00\u89d2\u3092\u5360\u3081\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002 \u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u3073\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u81ea\u7531\u306b\u5207\u308a\u66ff\u3048\u3089\u308c\u308b\u67d4\u8edf\u6027\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002 Gartner \u793e\u306b\u3088\u308b\u3068\u30012019 \u5e74\u5f8c\u534a\u306e\u6642\u70b9\u3067\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306e\u307f\u3067\u89e3\u6c7a\u3055\u308c\u305f<a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2019-09-25-gartner-says-only-9--of-customers-report-solving-thei\">\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306f\u5168\u4f53\u306e\u308f\u305a\u304b 10% \u672a\u6e80<\/a>\u3067\u3042\u3063\u305f\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u6570\u5024\u306f\u3001\u6b21\u306b\u8a18\u8f09\u3059\u308b\u4e21\u65b9\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u6027\u3092\u969b\u7acb\u305f\u305b\u3066\u3044\u307e\u3059\u3002 <\/p>\n<ul>\n<li>\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u3001\u9ad8\u54c1\u8cea\u3067\u6e80\u8db3\u5ea6\u3092\u4e0b\u3052\u306a\u3044\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3002<\/li>\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u5834\u5408\u306b\u3001\u9867\u5ba2\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u5bfe\u8a71\u3092\u7d99\u7d9a\u3067\u304d\u308b\u53cb\u4eba\u30c1\u30e3\u30cd\u30eb\u306e\u30b5\u30fc\u30d3\u30b9\u3002<\/li>\n<\/ul>\n<p>\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027\u306b\u512a\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u65b0\u65e7\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u969b\u306b\u3082\u3001\u5168\u4f53\u7684\u306a\u4fe1\u983c\u6027\u3092\u5411\u4e0a\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u6700\u521d\u306b\u96fb\u8a71\u304b\u3089\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u53d7\u3051\u305f\u5f8c\u306b\u3001\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u3092\u4ecb\u3057\u3066\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 \u3053\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f Webex Contact Center \u3067\u3042\u308c\u3070\u3001\u975e\u5e38\u306b\u7c21\u5358\u306b\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002 <strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u30bb\u30ad\u30e5\u30a2\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>\u5f93\u6765\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3084\u62e1\u5f35\u306f\u975e\u5e38\u306b\u8907\u96d1\u306a\u4f5c\u696d\u304c\u5fc5\u8981\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3057\u305f\u3002 \u5bfe\u7167\u7684\u306b\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u308c\u3070\u3001\u30aa\u30fc\u30d7\u30f3 API \u306b\u3088\u308a\u4ed6\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u7c21\u5358\u306b\u63a5\u7d9a\u3067\u304d\u307e\u3059\u3002 \u305d\u3053\u3067\u306e\u5fc5\u8981\u306a\u4f5c\u696d\u306f\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u306e\u30de\u30a6\u30b9\u64cd\u4f5c\u306e\u307f\u3067\u3059\u3002API \u306f\u975e\u5e38\u306b\u67d4\u8edf\u3067\u3059\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5168\u4f53\u7684\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u9762\u306f\u78ba\u5b9f\u306b\u7dad\u6301\u3057\u307e\u3059\u3002\u4e8b\u5b9f\u3001Webex Contact Center \u306e\u4e3b\u8981\u306a\u6a5f\u80fd\u306e\u4e00\u3064\u304c\u9ad8\u3044\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3067\u3059\u3002\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u67d4\u8edf\u6027\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u72a0\u7272\u306b\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<h2>Webex Contact Center \u306e\u91cd\u8981\u306a\u6a5f\u80fd\u306e\u3054\u7d39\u4ecb<\/h2>\n<p>Webex Contact Center \u306b\u306f\u4ed6\u306b\u3082\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u6b21\u306e\u4e3b\u306a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30f3\u30cd\u30eb \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong>Webex Contact Center \u306f\u3001\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u3001\u97f3\u58f0\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306b\u81f3\u308b\u307e\u3067\u3001\u3059\u3079\u3066\u306e\u4e3b\u8981\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u5404\u30c1\u30e3\u30cd\u30eb\u306f\u7d71\u5408\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u9045\u5ef6\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308b\u30c7\u30fc\u30bf\u306e\u5206\u65ad\u304c\u767a\u751f\u3057\u307e\u305b\u3093\u3002\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u5834\u5408\u3001\u30ab\u30b9\u30bf\u30e0\u30eb\u30fc\u30eb\u306b\u3088\u308a\u4ef6\u540d\u306b\u57fa\u3065\u3044\u3066\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8ee2\u9001\u3059\u308b\u3053\u3068\u3067\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u9ad8\u5ea6\u306b\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b 24 \u6642\u9593\u5e74\u4e2d\u7121\u4f11\u3067\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002 <strong>\u81ea\u52d5\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u30ad\u30e5\u30fc\u7ba1\u7406<\/strong>\u30e1\u30fc\u30eb\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u304b\u3064\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u51e6\u7406\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u7740\u4fe1\u547c\u3068\u5f85\u3061\u547c\u306e\u30b9\u30de\u30fc\u30c8\u306a\u7ba1\u7406\u3082\u53ef\u80fd\u3067\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u7740\u4fe1\u547c\u306f\u5168\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u7a7a\u304d\u72b6\u6cc1\u3084\u30b9\u30ad\u30eb\u3001\u4ed6\u306e\u30ab\u30b9\u30bf\u30e0\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u9069\u4efb\u8005\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u307e\u3059\u3002\u6ea2\u308c\u547c\u306b\u5bfe\u3059\u308b\u5bfe\u5fdc\u3082\u7c21\u5358\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u30b3\u30fc\u30eb\u3092\u8907\u6570\u306e\u96fb\u8a71\u756a\u53f7\u306b\u30ab\u30b9\u30b1\u30fc\u30c9\u3067\u304d\u308b\u307b\u304b\u3001\u7279\u5b9a\u306e\u30b9\u30ad\u30eb\u30bb\u30c3\u30c8\u306b\u57fa\u3065\u3044\u3066\u30ad\u30e5\u30fc\u306b\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<strong>\u5168\u901a\u8a71\u9332\u97f3\u3068\u691c\u7d22\u518d\u751f\u6a5f\u80fd<\/strong>\u901a\u8a71\u9332\u97f3\u306f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u54c1\u8cea\u4fdd\u8a3c\u306a\u3069\u3001\u4eca\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u306f\u5fc5\u9808\u306e\u6a5f\u80fd\u3067\u3059\u3002Webex Contact Center\u3067\u306f\u901a\u8a71\u9332\u97f3\u306f\u3082\u3061\u308d\u3093\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3084\u7ba1\u7406\u8005\u304c\u5f8c\u306b\u7c21\u5358\u306b\u691c\u7d22\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 \u691c\u7d22\u306e\u969b\u306f\u4ef6\u540d\u306a\u3069\u306e\u5c5e\u6027\u304c\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002 <strong>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c8<\/strong>\u901a\u8a71\u9332\u97f3\u306f\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u4e2d\u3067\u767a\u751f\u3057\u305f\u60c5\u5831\u3092\u6b63\u78ba\u306b\u63d0\u4f9b\u3057\u307e\u3059\u304c\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084\u30ec\u30dd\u30fc\u30c8\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6d3b\u52d5\u3092\u3055\u3089\u306b\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3001\u307e\u3055\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u300c\u53ef\u8996\u5316\u300d\u3067\u304d\u308b\u91cd\u8981\u306a\u6a5f\u80fd\u3067\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u77ed\u671f\u7684\u304a\u3088\u3073\u9577\u671f\u7684\u306a\u50be\u5411\u3092\u78ba\u8a8d\u3057\u3001 \u5404\u671f\u9593\u306b\u304a\u3051\u308b\u9867\u5ba2\u5bfe\u5fdc\u3084\u696d\u7e3e\u3068\u6bd4\u8f03\u3067\u304d\u307e\u3059\u3002<\/p>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\">Webex Contact Center<\/a>\u3068\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6a5f\u80fd\u3068\u5229\u70b9\u3092\u3001<a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\">\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/a>\u306b\u3066\u3054\u4f53\u9a13\u304f\u3060\u3055\u3044\u3002<\/p><\/blockquote>\n<p><strong>\u95a2\u9023\u8cc7\u6599<\/strong><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%87%e3%83%bc%e3%82%bf%e3%82%92%e3%83%95%e3%83%ab%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%82%88%e3%82%8a\/\">Embedding the Power of Data in Contact Centers to Create Super Agents<\/a> [<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%87%e3%83%bc%e3%82%bf%e3%82%92%e3%83%95%e3%83%ab%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%82%88%e3%82%8a\/\">\u82f1\u8a9e\u30d6\u30ed\u30b0\u8a18\u4e8b<\/a>] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6816050707242856449\/\">The Changing Landscape of Enterprise Customer Experience, Expert Perspectives<\/a> [\u30a6\u30a7\u30d3\u30ca\u30fc\u9332\u753b\u3001\u82f1\u8a9e] <a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7\/\">Exceeding expectations with Webex customer experience solutions<\/a> [\u82f1\u8a9e\u30d6\u30ed\u30b0\u8a18\u4e8b] <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + IMImobile: Delivering the Future of Customer Experience, Together<\/a>\u00a0[\u82f1\u8a9e\u30d6\u30ed\u30b0\u8a18\u4e8b] <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\u00a0[\u82f1\u8a9e\u30b5\u30a4\u30c8] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">Webex Contact Center<\/a>\u00a0[\u30a6\u30a7\u30d3\u30ca\u30fc\u9332\u753b\u3001\u82f1\u8a9e]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3084 CRM \u9023\u643a\u3068\u3044\u3063\u305f Webex Contact Center \u306e\u6a5f\u80fd\u304c\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u6d3b\u8e8d\u3059\u308b\u4ed5\u7d44\u307f\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"author":5420,"featured_media":18610,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[12068],"class_list":["post-19201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-12068"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3084 CRM \u9023\u643a\u3068\u3044\u3063\u305f Webex Contact Center \u306e\u6a5f\u80fd\u304c\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u6d3b\u8e8d\u3059\u308b\u4ed5\u7d44\u307f\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-16T21:39:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-07T19:02:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Emily Brooks\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emily Brooks\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/\"},\"author\":{\"name\":\"Emily Brooks\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/f277c8a4933a31b65f8c67ac178d0453\"},\"headline\":\"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\",\"datePublished\":\"2021-07-16T21:39:09+00:00\",\"dateModified\":\"2021-09-07T19:02:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/\"},\"wordCount\":83,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\",\"keywords\":[\"\u5f93\u696d\u54e1\u7ba1\u7406\"],\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\"],\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/\",\"url\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/\",\"name\":\"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\",\"datePublished\":\"2021-07-16T21:39:09+00:00\",\"dateModified\":\"2021-09-07T19:02:38+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/f277c8a4933a31b65f8c67ac178d0453\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\",\"width\":975,\"height\":554,\"caption\":\"Blog_cloud_contact_center\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/f277c8a4933a31b65f8c67ac178d0453\",\"name\":\"Emily Brooks\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7fdc455a8505528be94c4f6242d94381342204ee567bf14eb6dfb7af74e36dc0?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7fdc455a8505528be94c4f6242d94381342204ee567bf14eb6dfb7af74e36dc0?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Emily Brooks\"},\"description\":\"Emily Brooks is a content marketing manager at Webex. For the past several years, Emily has worked at the heart of Silicon Valley, immersed in the area's tech, startup, VC, and legal ecosystems. She has a background in communication studies and has published content everywhere from peer-reviewed journals to award-winning industry blogs. Emily enjoys writing on topics including organizational and interpersonal communications, business, technology, marketing, and social media.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/emilyruthbrooks\/\",\"https:\/\/x.com\/https:\/\/twitter.com\/booksemily\"],\"url\":\"https:\/\/blog.webex.com\/ja\/contributors\/ebrooks\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a | Webex Blog","og_description":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3084 CRM \u9023\u643a\u3068\u3044\u3063\u305f Webex Contact Center \u306e\u6a5f\u80fd\u304c\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u6d3b\u8e8d\u3059\u308b\u4ed5\u7d44\u307f\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002","og_url":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/","og_site_name":"Webex Blog","article_published_time":"2021-07-16T21:39:09+00:00","article_modified_time":"2021-09-07T19:02:38+00:00","og_image":[{"width":975,"height":554,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","type":"image\/png"}],"author":"Emily Brooks","twitter_misc":{"\u57f7\u7b46\u8005":"Emily Brooks"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/"},"author":{"name":"Emily Brooks","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/f277c8a4933a31b65f8c67ac178d0453"},"headline":"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a","datePublished":"2021-07-16T21:39:09+00:00","dateModified":"2021-09-07T19:02:38+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/"},"wordCount":83,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","keywords":["\u5f93\u696d\u54e1\u7ba1\u7406"],"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9"],"inLanguage":"ja","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/","url":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/","name":"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","datePublished":"2021-07-16T21:39:09+00:00","dateModified":"2021-09-07T19:02:38+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/f277c8a4933a31b65f8c67ac178d0453"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","width":975,"height":554,"caption":"Blog_cloud_contact_center"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/how-cloud-contact-centers-empower-delightful-customer-experiences\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3082\u305f\u3089\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/f277c8a4933a31b65f8c67ac178d0453","name":"Emily Brooks","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7fdc455a8505528be94c4f6242d94381342204ee567bf14eb6dfb7af74e36dc0?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7fdc455a8505528be94c4f6242d94381342204ee567bf14eb6dfb7af74e36dc0?s=96&d=wp_user_avatar&r=g","caption":"Emily Brooks"},"description":"Emily Brooks is a content marketing manager at Webex. For the past several years, Emily has worked at the heart of Silicon Valley, immersed in the area's tech, startup, VC, and legal ecosystems. She has a background in communication studies and has published content everywhere from peer-reviewed journals to award-winning industry blogs. Emily enjoys writing on topics including organizational and interpersonal communications, business, technology, marketing, and social media.","sameAs":["https:\/\/www.linkedin.com\/in\/emilyruthbrooks\/","https:\/\/x.com\/https:\/\/twitter.com\/booksemily"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/ebrooks\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/19201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5420"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=19201"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/19201\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media\/18610"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=19201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=19201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=19201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}