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\u304d\u308f\u3081\u3066\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u3001\u904e\u53bb\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u628a\u63e1\u3067\u304d\u308b\u624b\u6bb5\u3068\u9069\u5207\u306a\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002\u307e\u305f\u3001\u76f4\u611f\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3068\u3001\u5fc5\u8981\u306a\u4e88\u6e2c\u3092\u884c\u3048\u308b\u5c0f\u578b\u3067\u30b7\u30f3\u30d7\u30eb\u306a\u30c7\u30d0\u30a4\u30b9\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<h2><strong>\u9867\u5ba2\u3068\u5e38\u306b\u3064\u306a\u304c\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9b45\u529b\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong><\/h2>\n<p>\u3067\u306f\u3001Webex \u30ab\u30b9\u30bf\u30de\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002\u3053\u3053\u3067\u306f\u7279\u306b\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> \u3092\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p><iframe loading=\"lazy\" title=\"Delivering the future of customer experience  |  Webex Contact Center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/E6C13wfSElU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><strong>\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u5feb\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong><\/h2>\n<p>\u4eca\u3067\u306f\u300124 \u6642\u9593 365 \u65e5\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u884c\u308f\u308c\u3066\u304a\u308a\u3001 \u9867\u5ba2\u3082\u4f01\u696d\u3068\u5e38\u306b\u5bfe\u8a71\u3067\u304d\u308b\u74b0\u5883\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3082\u3001\u53cb\u4eba\u306b\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u308b\u306e\u3068\u540c\u3058\u304f\u3089\u3044\u30b7\u30f3\u30d7\u30eb\u306b\u5bfe\u8a71\u3067\u304d\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 Webex Contact Center \u3067\u306f\u3001<a href=\"https:\/\/www.webex.com\/customer-interaction-management.html\">IMImobile<\/a> \u306e\u6280\u8853\u3092\u5229\u7528\u3057\u3066\u5e83\u7bc4\u306a\u30c1\u30e3\u30cd\u30eb\u30e9\u30a4\u30d6\u30e9\u30ea\u306e\u6700\u521d\u306e\u7d71\u5408\u3092\u884c\u3046\u3053\u3068\u3067\u3001Facebook Messenger \u3084 SMS \u306a\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u7c21\u5358\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u4eca\u5e74\u306f\u3001\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3057\u3066\u3001\u671f\u5f85\u3092\u8d85\u3048\u308b\u30bd\u30fc\u30b7\u30e3\u30eb\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u3055\u3089\u306b\u8ffd\u52a0\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u3069\u3046\u305e\u3054\u671f\u5f85\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2><strong>\u76f4\u611f\u7684\u306b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u8abf\u6574\u3057\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/strong><\/h2>\n<p>Webex Contact Center \u306e\u65b0\u3057\u3044\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30d3\u30eb\u30c0\u30fc\u3067\u306f\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u8a8d\u8b58\u304c\u53ef\u80fd\u306a\u512a\u308c\u305f\u6a5f\u80fd\u3092\u5f97\u3089\u308c\u307e\u3059\u3002 \u3053\u306e\u30d3\u30eb\u30c0\u30fc\u306f\u3001\u76f4\u611f\u7684\u3067\u308f\u304b\u308a\u3084\u3059\u3044\u30ad\u30e3\u30f3\u30d0\u30b9\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3084\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u30a4\u30d9\u30f3\u30c8\u3092\u53d6\u308a\u8fbc\u3093\u3060\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3001\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u3067\u8a2d\u8a08\u3057\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u610f\u7fa9\u3042\u308b\u60c5\u5831\u3092\u5fc5\u8981\u306a\u3068\u304d\u306b\u3059\u3070\u3084\u304f\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14042\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration.png\" alt=\"Webex Contact Center \u3067\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u8abf\u6574\" width=\"1479\" height=\"724\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration-300x147.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration-1025x502.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration-768x376.png 768w\" sizes=\"auto, (max-width: 1479px) 100vw, 1479px\" \/><\/a><\/p>\n<h2><strong>\u8fc5\u901f\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3048\u308b\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406<\/strong><\/h2>\n<p>\u97f3\u58f0\u306b\u3088\u308b\u3001<a href=\"https:\/\/www.webex.com\/experience-management.html\">Webex Experience Management<\/a> \u306e\u901a\u8a71\u5f8c\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u3001\u5404 Webex Contact Center \u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3067\u3082\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u3092\u5229\u7528\u3059\u308b\u3068\u3001\u5bfe\u8a71\u3067\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3059\u3050\u306b\u53ce\u96c6\u3059\u308b\u4ed5\u7d44\u307f\u3092\u5b9f\u73fe\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u7d99\u7d9a\u7684\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3001\u65e5\u3005\u306e\u6539\u5584\u70b9\u3092\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002 \u305d\u306e\u307b\u304b\u306b\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001SMS \u3067\u3001\u5e83\u7bc4\u56f2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3067\u304d\u308b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002 <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14052\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402.png\" alt=\"Webex CC - Webex XM - \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30b8\u30e3\u30fc\u30cb\u30fc - Vert-1440(2)\" width=\"4320\" height=\"3072\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402.png 731w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-300x213.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-1025x729.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-768x546.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-1536x1092.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-2048x1456.png 2048w\" sizes=\"auto, (max-width: 4320px) 100vw, 4320px\" \/><\/a><\/p>\n<h2><strong>\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u3067\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe<\/strong><\/h2>\n<p>\u65b0\u3057\u304f\u306a\u3063\u305f Webex \u30a2\u30d7\u30ea\u3067\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u95a2\u308f\u308b\u3059\u3079\u3066\u306e\u4eba\u306e\u30d7\u30ec\u30bc\u30f3\u30b9\u3092\u8868\u793a\u3057\u305f\u308a\u3001\u793e\u5185\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306b\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u3063\u305f\u308a\u3001\u901a\u8a71\u3068\u4f1a\u8b70\u306e\u6a5f\u80fd\u3092\u8fc5\u901f\u306b\u5c0e\u5165\u3059\u308b\u65b9\u6cd5\u3092\u628a\u63e1\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u3059\u3079\u3066\u3001\u73fe\u5728\u3054\u5229\u7528\u4e2d\u306e\u4e00\u5143\u7684\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u884c\u3048\u307e\u3059\u3002 \u307e\u305f\u3001\u7d71\u5408\u304c\u4e8b\u524d\u306b\u884c\u308f\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u3069\u306e\u3088\u3046\u306a\u898f\u6a21\u306e\u4f01\u696d\u3067\u3082\u3001\u9577\u3044\u5c0e\u5165\u30b5\u30a4\u30af\u30eb\u3092\u306a\u304f\u3057\u3066\u3053\u306e\u6a5f\u80fd\u3092\u3059\u3050\u306b\u5229\u7528\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14063\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1.png\" alt=\"\" width=\"1582\" height=\"1125\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1.png 731w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-300x213.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-1025x729.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-768x546.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-1536x1092.png 1536w\" sizes=\"auto, (max-width: 1582px) 100vw, 1582px\" \/><\/a>\u3053\u3046\u3057\u305f Webex \u306e\u767a\u5c55\u306b\u4eca\u5f8c\u3082\u95a2\u308f\u308c\u308b\u3053\u3068\u3092\u5149\u6804\u306b\u601d\u3044\u307e\u3059\u3002Webex \u306e\u304a\u5ba2\u69d8\u304c\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u3053\u306e\u6280\u8853\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u63d0\u4f9b\u3092\u3053\u308c\u304b\u3089\u3082\u884c\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<blockquote><p>\u30b7\u30b9\u30b3\u306e\u9769\u65b0\u7684\u306a Webex Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3001\u30a4\u30f3\u30d5\u30a9\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u300c<a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/Why_Choose_Webex_CC_Infographic.pdf\">Webex \u3092\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u9078\u3076 5 \u3064\u306e\u7406\u7531<\/a>\u300d\u3067\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p><\/blockquote>\n<p><strong>\u95a2\u9023\u8cc7\u6599<\/strong> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + IMImobile: Delivering the Future of Customer Experience, Together<\/a> [\u82f1\u8a9e\u30d6\u30ed\u30b0\u8a18\u4e8b] <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">The Future of Customer Experience Begins Now<\/a> [\u82f1\u8a9e\u30d6\u30ed\u30b0\u8a18\u4e8b] <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> [\u82f1\u8a9e\u30b5\u30a4\u30c8] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">Webex Contact Center<\/a> [\u30a6\u30a7\u30d3\u30ca\u30fc\u9332\u753b\u3001\u82f1\u8a9e]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3053\u308c\u3067\u3001\u3069\u306e\u30c7\u30b8\u30bf\u30eb 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