{"id":21042,"date":"2021-08-05T06:00:00","date_gmt":"2021-08-05T13:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-contact-center-%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab%e5%b1%95%e9%96%8b\/"},"modified":"2021-12-02T16:03:20","modified_gmt":"2021-12-03T00:03:20","slug":"webex-contact-center-%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab%e5%b1%95%e9%96%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-contact-center-%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab%e5%b1%95%e9%96%8b\/","title":{"rendered":"Webex Contact Center \u306e\u65b0\u305f\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b"},"content":{"rendered":"<p><strong>2021 \u5e74 11 \u6708 16 \u65e5\u66f4\u65b0:<\/strong> \u4e16\u754c\u5404\u56fd\u3067\u306e\u63d0\u4f9b\u306e\u62e1\u5927\u306b\u3088\u308a\u3001\u307e\u3063\u305f\u304f\u65b0\u3057\u304f\u306a\u3063\u305f Webex Contact Center \u306f\u65e2\u5b58\u306e\u7c73\u56fd\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3001\u5e83\u5927\u306a ASEAN \u5730\u57df\u3078\u306e\u63d0\u4f9b\u306b\u52a0\u3048\u3001EMEAR \u5730\u57df\u3067\u306e\u63d0\u4f9b\u7bc4\u56f2\u3092\u3055\u3089\u306b\u62e1\u5927\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u7bc4\u56f2\u306e\u62e1\u5927\u306b\u3088\u308a\u3001\u65b0\u305f\u306b\u30e8\u30fc\u30ed\u30c3\u30d1\u306e 35 \u304b\u56fd\u3067\u6b21\u4e16\u4ee3\u306e\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>\u307e\u3063\u305f\u304f\u65b0\u3057\u304f\u306a\u3063\u305f Webex Contact Center \u306e\u5c55\u958b<\/h2>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u696d\u754c\u304c\u3053\u308c\u307e\u3067\u306b\u5927\u898f\u6a21\u306a\u5909\u9769\u3084\u7bc0\u76ee\u3092\u7d4c\u9a13\u3057\u3066\u304d\u305f\u3053\u3068\u306f\u8ab0\u3082\u304c\u77e5\u308b\u3068\u3053\u308d\u3067\u3059\u304c\u3001\u305d\u306e\u3044\u305a\u308c\u306e\u3068\u304d\u306b\u3082\u5171\u901a\u3057\u305f\u76ee\u6a19\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u76ee\u6a19\u3068\u306f\u3001\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u3092\u9ad8\u3081\u3064\u3064\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8ffd\u6c42\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>Cisco \u30b0\u30ed\u30fc\u30d0\u30eb \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u5341\u5206\u306a\u77e5\u8b58\u3092\u3082\u3063\u305f\u76f8\u624b\u304b\u3089\u30d8\u30eb\u30d7\u5bfe\u5fdc\u3092 5 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\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u307e\u3068\u3081\u3066\u3057\u307e\u3046\u3068\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5f79\u5272\u306f\u3069\u306e\u3088\u3046\u306b\u9032\u5316\u3059\u308b\u306e\u304b\u3068\u3044\u3046\u7591\u554f\u304c\u51fa\u3066\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3059\u3079\u3066\u306b\u3088\u308a\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u672c\u5f53\u306b\u63d0\u4f9b\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b?\u3053\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u304a\u5ba2\u69d8\u306f\u3069\u3046\u53d7\u3051\u53d6\u308a\u3001\u3069\u306e\u3088\u3046\u306a\u53cd\u5fdc\u3092\u898b\u305b\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/p>\n<p>\u696d\u754c\u3067\u306f\u3053\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u3079\u304f\u3001\u4eba\u5de5\u77e5\u80fd (AI)\u3001\u30af\u30e9\u30a6\u30c9 \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30c7\u30fc\u30bf\u5206\u6790\u306b\u304a\u3051\u308b\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u6a21\u7d22\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u3053\u306e\u3088\u3046\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092 1 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<a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u82f1\u56fd\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u958b\u59cb\u3092\u304a\u4f1d\u3048\u3067\u304d\u308b\u3053\u3068\u3092\u5927\u5909\u5b09\u3057\u304f\u601d\u3063\u3066\u304a\u308a\u307e\u3059\u3002\u3053\u306e\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4eca\u5e74\u3059\u3067\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3067\u306f\u5148\u6708\u516c\u958b\u3055\u308c\u3001\u307e\u305f\u4eca\u5e74\u5f8c\u534a\u306b\u306f\u30e8\u30fc\u30ed\u30c3\u30d1\u5730\u57df\u3078\u3068\u62e1\u5927\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<blockquote>\n<p class=\"p1\"><strong>2021 \u5e74 11 \u6708 16 \u65e5\u66f4\u65b0:<\/strong> \u307e\u3063\u305f\u304f\u65b0\u3057\u304f\u306a\u3063\u305f <a href=\"https:\/\/www.webex.com\/contact-center.html\"><span class=\"s2\">Webex Contact Center <\/span><\/a>\u306e\u63d0\u4f9b\u7bc4\u56f2\u304c\u307e\u305f 1 \u3064\u5e83\u304c\u308a\u307e\u3057\u305f\u3002\u65e2\u5b58\u306e\u7c73\u56fd\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3001\u5e83\u5927\u306a ASEAN \u5730\u57df\u3078\u306e\u63d0\u4f9b\u306b\u52a0\u3048\u3001\u3053\u306e\u305f\u3073 EMEAR \u5730\u57df\u3067\u306e\u63d0\u4f9b\u7bc4\u56f2\u304c\u3055\u3089\u306b\u62e1\u5927\u3055\u308c\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3057\u305f\u3002<span class=\"s1\"><b><\/b><\/span><\/p>\n<\/blockquote>\n<h2><strong>\u52dd\u5229\u306e\u65b9\u7a0b\u5f0f\u306f\u30c7\u30b8\u30bf\u30eb \u30d5\u30a1\u30fc\u30b9\u30c8<\/strong><\/h2>\n<p>\u5f53\u793e\u306e\u30c7\u30b8\u30bf\u30eb 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AI \u3092\u7d71\u5408\u3059\u308b\u969b\u306b\u91cd\u8981\u3068\u306a\u308b\u306e\u306f\u3001\u5358\u7d14\u306a\u30bf\u30b9\u30af\u306e\u7e70\u308a\u8fd4\u3057\u3092\u6392\u9664\u3057\u3066\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u65e5\u5e38\u696d\u52d9\u3092\u6700\u5c0f\u5316\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u6700\u3082\u91cd\u8981\u306a\u306e\u306f\u3001\u4eba\u9593\u3068 AI \u306e\u9593\u306b\u30d0\u30e9\u30f3\u30b9\u306e\u3088\u3044\u8abf\u548c\u3092\u751f\u307f\u51fa\u3059\u3001\u751f\u7523\u6027\u306e\u9ad8\u3044\u52b4\u50cd\u30e2\u30c7\u30eb\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u308c\u304c\u6bce\u65e5 24 \u6642\u9593\u5bfe\u5fdc\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u306f\u3001\u7d71\u5408\u3055\u308c\u305f Webex \u30a2\u30d7\u30ea\u3084 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Webex Workforce Optimization<\/a> \u306a\u3069\u3001\u52b4\u50cd\u529b\u306e\u5206\u6790\u3084\u7ba1\u7406\u3001\u54c1\u8cea\u7ba1\u7406\u306e\u305f\u3081\u306e\u8ffd\u52a0\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3055\u307e\u3056\u307e\u306a\u62e1\u5f35\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3 \u30bb\u30c3\u30c8\u3092\u4f7f\u7528\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Webex-Contact-Center-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20423\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Webex-Contact-Center-scaled.jpg\" alt=\"Webex Contact Center\" width=\"2560\" height=\"1708\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Webex-Contact-Center-scaled.jpg 779w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Webex-Contact-Center-300x200.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Webex-Contact-Center-1025x684.jpg 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Webex-Contact-Center-768x512.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Webex-Contact-Center-1536x1025.jpg 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/Webex-Contact-Center-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/a><\/p>\n<h2><strong>\u30ab\u30b9\u30bf\u30de\u30fc 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href=\"https:\/\/www.webex.com\/experience-management.html\">Webex Experience Management<\/a> \u7d4c\u7531\u3067\u53ce\u96c6\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306f Webex \u306e\u6b21\u4e16\u4ee3\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406 (CEM) \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5404\u304a\u5ba2\u69d8\u306e\u5305\u62ec\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6d41\u308c\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u72d9\u3044\u306f\u3001\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u4e2d\u5fc3\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30e2\u30c7\u30eb\u304b\u3089\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3084\u60c5\u5831\u3092\u5f97\u3089\u308c\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6d41\u308c\u3078\u3068\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u3067\u3059\u3002Webex Experience Management \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3001Customer Experience Analytics \u3082\u7d71\u5408\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u81ea\u5206\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7406\u89e3\u3057\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u578b\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u672c\u5f53\u306e\u610f\u5473\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6bce\u56de\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><strong>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b<\/strong><\/h2>\n<p>\u307e\u3063\u305f\u304f\u65b0\u3057\u3044 Webex Contact Center \u306f\u3001\u30aa\u30fc\u30d7\u30f3 API \u3068\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30de\u30a4\u30af\u30ed\u30b5\u30fc\u30d3\u30b9\u3092\u5143\u306b\u958b\u767a\u3055\u308c\u3001 \u6b21\u4e16\u4ee3\u5bfe\u5fdc\u3068\u3001AI\u3001\u30c7\u30fc\u30bf\u3001\u30e1\u30c7\u30a3\u30a2\u3001UI \u6a5f\u80fd\u306e\u30d5\u30eb \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u65b0\u3057\u3044\u30e2\u30b8\u30e5\u30e9\u30fc\u578b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u3088\u308a\u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306e\u5916\u898b\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u3059\u3079\u3066\u306e\u5185\u5bb9\u3092 1 \u3064\u306e\u8868\u793a\u753b\u9762\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u7ba1\u7406\u8005\u306b\u3082\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u65b0\u3057\u3044\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u5f0f\u306e\u30d5\u30ed\u30fc \u30b3\u30f3\u30c8\u30ed\u30fc\u30eb \u30d3\u30eb\u30c0\u30fc\u306b\u3088\u308a\u3001\u6280\u8853\u9762\u306e\u77e5\u8b58\u304c\u4e0d\u5341\u5206\u306a\u30e6\u30fc\u30b6\u30fc\u3067\u3082\u3001IT \u30ea\u30bd\u30fc\u30b9\u306b\u4f9d\u5b58\u305b\u305a\u306b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5909\u66f4\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u66f4\u65b0\u306b\u304a\u3044\u3066\u306f\u3001\u7d71\u5408\u3092\u3055\u3089\u306b\u4e00\u6b69\u9032\u3081\u3001Salesforce\u3001Zendesk\u3001Microsoft Dynamics \u306a\u3069\u306e\u30d3\u30b8\u30cd\u30b9 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3082\u7d71\u5408\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5b9f\u969b\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u7d71\u4e00\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304b\u3089\u30e1\u30ea\u30c3\u30c8\u3092\u53d7\u3051\u3089\u308c\u3001\u3069\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3060\u3051\u3067\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u306e\u8996\u70b9\u304b\u3089\u8a00\u3048\u3070\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3068\u904e\u53bb\u306e\u30c7\u30fc\u30bf\u3092\u5229\u7528\u3057\u3066\u304a\u5ba2\u69d8\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u8a55\u4fa1\u304a\u3088\u3073\u5206\u6790\u3059\u308b\u6a5f\u80fd\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u671b\u307e\u308c\u3066\u3044\u305f\u3082\u306e\u3067\u3057\u305f\u3002Webex Contact Center \u306f\u3001\u4eba\u9593\u306b\u3088\u308b\u901a\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u3092\u30d0\u30fc\u30c1\u30e3\u30eb \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u3084\u308a\u53d6\u308a\u3068\u7d44\u307f\u5408\u308f\u305b\u3001\u9867\u5ba2\u7ba1\u7406\u3092\u6539\u5584\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u696d\u52d9\u306e\u52b9\u7387\u3084\u63a1\u7b97\u6027\u3092\u7a4d\u6975\u7684\u306b\u6700\u9069\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/customer-experience-and-cisco-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20413\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/customer-experience-and-cisco-scaled.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068 Cisco\" width=\"2560\" height=\"1730\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/customer-experience-and-cisco-scaled.jpg 769w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/customer-experience-and-cisco-300x203.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/customer-experience-and-cisco-1025x693.jpg 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/customer-experience-and-cisco-768x519.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/customer-experience-and-cisco-1536x1038.jpg 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/customer-experience-and-cisco-2048x1384.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/a><\/p>\n<h2><strong>\u771f\u306e\u610f\u5473\u3067\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306a\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u6d3b\u7528\u3059\u308b<\/strong><\/h2>\n<p>Cisco \u306b\u3088\u308b\u540c\u8abf\u67fb\u3067\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e 94% \u304c\u3001\u3059\u3079\u3066\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092 1 \u3064\u306e\u88fd\u54c1\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002Webex Contact Center \u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u90e8\u9580\u3084\u6a5f\u80fd\u306e\u5c02\u9580\u5206\u91ce\u3054\u3068\u306e\u5883\u754c\u3092\u98db\u3073\u3053\u3048\u305f\u30a2\u30af\u30bb\u30b9\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63a8\u9032\u3068\u6700\u9069\u5316\u3068\u3044\u3046\u5171\u901a\u306e\u76ee\u6a19\u3092\u76ee\u6307\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Webex \u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u901a\u8a71\u3001\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u7528\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30c4\u30fc\u30eb\u3068\u96fb\u8a71\u3084\u30d8\u30c3\u30c9\u30bb\u30c3\u30c8\u306a\u3069\u306e\u6a5f\u5668\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u8ab0\u3067\u3082\u5229\u7528\u3067\u304d\u308b\u9ad8\u6a5f\u80fd\u306a\u30e6\u30fc\u30b6\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u751f\u307e\u308c\u307e\u3059\u3002\u4f01\u696d\u3084\u7ba1\u7406\u8005\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30c4\u30fc\u30eb\u3001\u30e6\u30fc\u30b6\u30fc\u3092\u3001\u5358\u4e00\u306e\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Webex Control Hub \u3067\u7c21\u5358\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002Webex Control Hub \u306f\u3001\u3059\u3079\u3066\u306e Webex \u7ba1\u7406\u6a5f\u80fd\u3092 1 \u3064\u306e\u4e2d\u592e\u30af\u30e9\u30a6\u30c9 \u30a2\u30d7\u30ea\u3067\u63d0\u4f9b\u3059\u308b\u5358\u4e00\u753b\u9762\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<h2><strong>\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765\u3092\u4e00\u6b69\u305a\u3064\u30de\u30b9\u30bf\u30fc\u3059\u308b<\/strong><\/h2>\n<p>\u5f53\u793e\u306e\u6b21\u4e16\u4ee3\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001Webex \u306e\u4e2d\u6838\u3068\u306a\u308b\u4fa1\u5024\u306b\u898b\u5408\u3046\u3053\u3068\u3001\u3064\u307e\u308a\u300110 \u500d\u6539\u5584\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u304c\u5b8c\u5168\u65b0\u898f\u3067\u4f5c\u308a\u4e0a\u3052\u305f\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5148\u9803 imimobile \u306e\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u3001\u304a\u5ba2\u69d8\u306b\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306e\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (CXaaS) \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002CXaaS \u306e\u76ee\u6a19\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63a8\u9032\u8981\u56e0\u3092\u3059\u3079\u3066\u628a\u63e1\u3057\u3001\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u3068\u5b9f\u969b\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9593\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u65b9\u6cd5\u3092\u7279\u5b9a\u3057\u306a\u304c\u3089\u3001\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u5f53\u793e\u306e\u9053\u306e\u308a\u306f\u3053\u3053\u3067\u306f\u7d42\u308f\u308a\u307e\u305b\u3093\u3002\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u62e1\u5927\u3059\u308b\u65b9\u6cd5\u3092\u6c42\u3081\u3066\u3001\u4e00\u6b69\u305a\u3064\u9032\u3093\u3067\u3044\u304d\u307e\u3059\u3002<\/p>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\">Webex Contact Center<\/a> \u3068\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6a5f\u80fd\u304a\u3088\u3073\u30e1\u30ea\u30c3\u30c8\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/all_new_webex_contact_center_brochure.pdf\">\u7d39\u4ecb\u30d1\u30f3\u30d5\u30ec\u30c3\u30c8<\/a>\u3092\u3054\u89a7\u306b\u306a\u308b\u304b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f<a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\">\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u306b\u3066\u4eca\u3059\u3050\u3054\u4f53\u9a13\u304f\u3060\u3055\u3044\u3002<\/a><\/p><\/blockquote>\n<p><strong>\u8a73\u7d30\u60c5\u5831<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%87%e3%83%bc%e3%82%bf%e3%82%92%e3%83%95%e3%83%ab%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%82%88%e3%82%8a\/\">\u30c7\u30fc\u30bf\u3092\u30d5\u30eb\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u308a\u300c\u30b9\u30fc\u30d1\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u3092\u751f\u307f\u51fa\u3059<\/a> [<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%87%e3%83%bc%e3%82%bf%e3%82%92%e3%83%95%e3%83%ab%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%82%88%e3%82%8a\/\">\u30d6\u30ed\u30b0\u8a18\u4e8b<\/a>] <\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6816050707242856449\/\">\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u5316\u3059\u308b\u60c5\u52e2 &#8211; \u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u8996\u70b9<\/a> [\u30a6\u30a7\u30d3\u30ca\u30fc\u9332\u753b] <\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7\/\">Webex \u30ab\u30b9\u30bf\u30de\u30fc 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\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3001\u82f1\u56fd\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u88fd\u54c1\u3092\u6700\u9069\u5316\u3057\u3001\u304a\u5ba2\u69d8\u306e\u5909\u5316\u3057\u7d9a\u3051\u308b\u8ab2\u984c\u3084\u5e02\u5834\u306e\u9700\u8981\u306b\u5bfe\u5fdc\u3057\u3066\u3001\u65b9\u5411\u6027\u3092\u5207\u308a\u66ff\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n","protected":false},"author":5435,"featured_media":20439,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[15112],"class_list":["post-21042","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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