{"id":380140,"date":"2021-10-27T19:05:00","date_gmt":"2021-10-28T02:05:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-%e3%81%a7%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e5%bd%a2%e3%82%92%e6%8f%8f\/"},"modified":"2024-10-30T03:46:19","modified_gmt":"2024-10-30T10:46:19","slug":"webex-%e3%81%a7%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e5%bd%a2%e3%82%92%e6%8f%8f","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%81%a7%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e6%96%b0%e3%81%9f%e3%81%aa%e5%bd%a2%e3%82%92%e6%8f%8f\/","title":{"rendered":"Webex \u3067\u30ab\u30b9\u30bf\u30de\u30fc 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\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u767a\u751f\u524d\u306e\u30cb\u30fc\u30ba\u3082\u4e88\u6e2c\u3059\u308b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6709\u52b9\u6027\u3082\u3088\u304f\u8033\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u6d3b\u7528\u3057\u3066\u5373\u6642\u306b\u56de\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u304d\u3081\u7d30\u304b\u3044\u9867\u5ba2\u5bfe\u5fdc\u3082\u63d0\u4f9b\u3059\u308b\u306b\u306f\u3001\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u307e\u305f\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u3068\u304d\u3082\u30011 \u4eba\u3067\u96e3\u6e0b\u3059\u308b\u3053\u3068\u306a\u304f\u8fc5\u901f\u306b\u6b63\u78ba\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30c4\u30fc\u30eb\u304b\u3089\u306e\u5171\u540c\u77e5\u8b58\u3084\u793e\u5185\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u5354\u529b\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u304c\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u308b\u524d\u306b\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u304b\u3089\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3066\u3001\u6b21\u306e\u9867\u5ba2\u3078\u306e\u5bfe\u5fdc\u306e\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3068\u52b9\u7387\u5316\u306b\u3064\u306a\u3052\u308b\u3068\u3068\u3082\u306b\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u7a93\u53e3\u3092\u8a2a\u308c\u308b\u3059\u3079\u3066\u306e\u9867\u5ba2\u306b\u3064\u306d\u306b\u6e80\u8db3\u3057\u3066\u3082\u3089\u3046\u306b\u306f\u3001\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p><iframe loading=\"lazy\" title=\"Every customer journey should end with a solution  |  Webex Customer Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/jt3kktWGe4c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><em>\u30c7\u30fc\u30bf\u6d3b\u7528\u3068\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u5b9f\u73fe\u3059\u308b\u65b0\u305f\u306a\u5f62\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4f8b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/em><\/p>\n<p><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex for Customer Experience<\/a> \u3092\u6d3b\u7528\u3059\u308b\u3068\u3001\u3053\u306e\u30d3\u30c7\u30aa\u306e\u5177\u4f53\u4f8b\u3067\u793a\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3001\u805e\u304f\u3001\u5bfe\u5fdc\u3001\u5897\u5f37\u3001\u5b66\u7fd2\u3001\u9069\u5fdc\u3068\u3044\u3046 5 \u3064\u306e\u57fa\u672c\u80fd\u529b\u3092\u5b9f\u73fe\u3057\u3066\u3001\u9867\u5ba2\u3068\u9577\u671f\u306b\u308f\u305f\u308b\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\"><em>Webex for Customer Experience<\/em><\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed-and-Webex-customer-experience-center-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378635\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed-and-Webex-customer-experience-center-1.png\" alt=\"Javed \u3068 Webex \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bb\u30f3\u30bf\u30fc\" width=\"948\" height=\"528\" \/><\/a><\/p>\n<p><em> \u306e\u8a73\u3057\u3044\u8aac\u660e\u3068\u3001\u4f01\u696d\u304c\u3053\u308c\u3089\u306e\u57fa\u672c\u80fd\u529b\u3092\u5b9f\u73fe\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001<\/em><a href=\"https:\/\/www.youtube.com\/watch?v=r7b4fJ9dUco\"><em>WebexOne 2021 2 \u65e5\u76ee\u306e\u57fa\u8abf\u8b1b\u6f14<\/em><\/a><em>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/em><em><\/em><\/p>\n<p>\u3067\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5fc5\u8981\u306a\u57fa\u672c\u80fd\u529b\u306e\u305d\u308c\u305e\u308c\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<h2><strong>\u805e\u304f: \u9867\u5ba2\u306e\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u5145\u5b9f\u3057\u305f\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210<\/strong><\/h2>\n<p>\u3059\u3079\u3066\u306f\u3001\u9867\u5ba2\u306e\u58f0\u3092\u805e\u304f\u3053\u3068\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002\u9867\u5ba2\u306e\u8981\u671b\u3068\u884c\u52d5\u3092\u77e5\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u00a0\u9867\u5ba2\u3082\u5fd9\u3057\u304f\u3066\u6642\u9593\u304c\u306a\u3044\u306e\u3067\u3001\u6700\u521d\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u305f\u6642\u70b9\u3067\u512a\u308c\u305f\u5bfe\u5fdc\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u52b9\u7387\u826f\u304f\u652f\u63f4\u3084\u56de\u7b54\u3092\u884c\u3046\u306b\u306f\u3001\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>Webex \u306f\u3001\u8fd1\u65e5\u4e2d\u306b\u65b0\u3057\u3044\u30b8\u30e3\u30fc\u30cb\u30fc \u30c7\u30fc\u30bf \u30b5\u30fc\u30d3\u30b9\u306e\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8 \u30d9\u30fc\u30bf \u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u958b\u59cb\u3057\u307e\u3059\u3002\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3068\u4ea4\u308f\u3059\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u304b\u3089\u305d\u306e\u8981\u671b\u3068\u884c\u52d5\u3092\u628a\u63e1\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30b8\u30e3\u30fc\u30cb\u30fc \u30c7\u30fc\u30bf \u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u306e\u58f0\u3092\u805e\u304d\u3001\u4f01\u696d\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u96c6\u7d04\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3084\u308a\u53d6\u308a\u306e\u30c7\u30fc\u30bf\u306b\u306f\u3001\u5206\u6790\u30c4\u30fc\u30eb\u306e Web \u30b5\u30a4\u30c8 \u30af\u30ea\u30c3\u30af\u30b9\u30c8\u30ea\u30fc\u30e0 \u30c7\u30fc\u30bf\u3084\u3001ERP \u30b7\u30b9\u30c6\u30e0\u306e\u53d6\u5f15\u30c7\u30fc\u30bf\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306e\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8 \u30c7\u30fc\u30bf\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u3042\u3061\u3053\u3061\u306b\u5206\u6563\u3057\u3066\u3044\u308b\u3055\u307e\u3056\u307e\u306a\u3084\u308a\u53d6\u308a\u306e\u30c7\u30fc\u30bf\u3092 1 \u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc \u30d3\u30e5\u30fc\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u304c\u3001\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u6838\u5fc3\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u3053\u306e\u30b8\u30e3\u30fc\u30cb\u30fc \u30c7\u30fc\u30bf \u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7d9a\u3051\u308b\u9593\u305a\u3063\u3068\u3001\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u7d99\u7d9a\u7684\u306b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u52d5\u7684\u306b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u3054\u3068\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u3001\u305d\u306e\u7d50\u679c\u3001\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2\u306e\u4e0a\u6607\u3001\u8cfc\u5165\u306e\u6c7a\u5b9a\u3001\u597d\u610f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u306e\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n<h2><strong>\u5bfe\u5fdc: \u9867\u5ba2\u304c\u671b\u3080\u65b9\u6cd5\u3068\u6642\u9593\u3068\u5834\u6240\u3067\u3064\u306a\u304c\u308b\u00a0<\/strong><\/h2>\n<p>\u6b21\u306f\u3001\u9867\u5ba2\u304c\u671b\u3080\u5834\u6240\u3001\u30bf\u30a4\u30df\u30f3\u30b0\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3067\u3001\u9867\u5ba2\u304c\u671b\u3080\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3063\u3066\u3001\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u884c\u3046\u80fd\u529b\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u305f\u3073\u3001imimobile \u306e\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u3092 <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> \u306b\u65b0\u3057\u304f\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3068\u3064\u306a\u304c\u308b\u305f\u3081\u306e\u696d\u754c\u6700\u5148\u7aef\u306e\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u3092\u307e\u3082\u306a\u304f\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u9867\u5ba2\u304c\u9a12\u304c\u3057\u3044\u5834\u6240\u306b\u3044\u308b\u3068\u304d\u3084\u3001\u97f3\u58f0\u3067\u60c5\u5831\u3092\u4f1d\u3048\u305f\u304f\u306a\u3044\u3068\u304d\u306f\u3001\u9867\u5ba2\u306e\u597d\u304d\u306a\u30e1\u30c3\u30bb\u30fc\u30b8 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u4f01\u696d\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5b9f\u969b\u3001\u65b0\u4e16\u4ee3\u306e\u6d88\u8cbb\u8005\u306f\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u304c\u4f7f\u3048\u308b\u3068\u3044\u3046\u7406\u7531\u304b\u3089\u30e1\u30c3\u30bb\u30fc\u30b8 \u30c1\u30e3\u30cd\u30eb\u3092\u597d\u3080\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3068\u540c\u69d8\u306e\u67d4\u8edf\u6027\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3082\u62e1\u5927\u3057\u3001\u4efb\u610f\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u8907\u6570\u306e\u9867\u5ba2\u306b 1 \u3064\u306e\u53d7\u4fe1\u30c8\u30ec\u30a4\u3067\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u4eba\u9593\u3068\u30d0\u30fc\u30c1\u30e3\u30eb\u306e\u4e21\u65b9\u3067\u5bfe\u5fdc\u3057\u305f\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u306b\u95a2\u3059\u308b\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306e\u5c65\u6b74\u3067\u88dc\u5b8c\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u6b63\u78ba\u3067\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306e\u5145\u5b9f\u3057\u305f\u5bfe\u8a71\u3092\u7c21\u5358\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Picture123-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378646\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Picture123-1.png\" alt=\"Picture123\" width=\"1237\" height=\"797\" \/><\/a><\/p>\n<p><em>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001Webex Contact Center \u3067\u9867\u5ba2\u3068\u306e\u3059\u3079\u3066\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5c65\u6b74\u3092\u7c21\u5358\u306b\u53c2\u7167\u3067\u304d\u308b\u305f\u3081\u3001\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u3068\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u306e\u4e21\u65b9\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u9867\u5ba2\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u57fa\u3065\u3044\u3066\u3059\u3070\u3084\u304f\u9867\u5ba2\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/em><\/p>\n<p>\u307e\u305f\u3001\u7ba1\u7406\u8005\u304c\u3053\u308c\u3089\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u7ba1\u7406\u3092\u884c\u3046\u305f\u3081\u306b\u5fc5\u8981\u306a\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3082\u63d0\u4f9b\u3055\u308c\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u904e\u7a0b\u3067\u30b5\u30fc\u30d3\u30b9\u306e\u7bc4\u56f2\u3092\u9069\u5207\u306b\u5e83\u3052\u305f\u308a\u5236\u9650\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><strong>\u5897\u5f37: AI \u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3066\u30b9\u30fc\u30d1\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u751f\u307f\u51fa\u3059\u00a0<\/strong><\/h2>\n<p>AI \u3092\u6d3b\u7528\u3057\u305f\u81ea\u7136\u306a\u5bfe\u8a71\u578b\u97f3\u58f0\u30dc\u30c3\u30c8 (IVR) \u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u9867\u5ba2\u304b\u3089\u306e\u81ea\u7136\u306a\u97f3\u58f0\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u3059\u3070\u3084\u304f\u56de\u7b54\u3067\u304d\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f5c\u696d\u3092\u88dc\u5f37\u3067\u304d\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f7f\u3048\u3070\u300124 \u6642\u9593 365 \u65e5\u3001\u3044\u3064\u3067\u3082\u9867\u5ba2\u306b\u5bfe\u5fdc\u3067\u304d\u3001\u30a2\u30c9\u30ec\u30b9\u5909\u66f4\u3084\u30d1\u30b9\u30ef\u30fc\u30c9 \u30ea\u30bb\u30c3\u30c8\u306a\u3069\u306e\u81ea\u52d5\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u540c\u3058 AI\/ML \u30b5\u30fc\u30d3\u30b9\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u4e2d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u3055\u307e\u3056\u307e\u306a\u3084\u308a\u53d6\u308a\u306e\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u4f7f\u3063\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u3059\u3070\u3084\u304f\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u3001\u3059\u3079\u3066\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30b9\u30fc\u30d1\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305d\u3057\u3066\u3001AI \u3067\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u793e\u5185\u306e\u3069\u3053\u306b\u3044\u308b\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306b\u3082\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u652f\u63f4\u3092\u6c42\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5f93\u696d\u54e1\u306f\u3001\u7d71\u5408\u3055\u308c\u305f Webex App \u3092\u4f7f\u3063\u3066\u4eee\u60f3\u7a7a\u9593\u306b\u96c6\u307e\u308b\u3053\u3068\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u3001\u793e\u5185\u306e\u4ed6\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u5354\u529b\u3092\u5f97\u3066\u3001\u9867\u5ba2\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u56de\u7b54\u3092\u3059\u3070\u3084\u304f\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Webex-app-integration-into-the-Webex-Contact-Center-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378656\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Webex-app-integration-into-the-Webex-Contact-Center-1.png\" alt=\"Webex Contact Center \u3078\u306e Webex \u30a2\u30d7\u30ea\u7d71\u5408\u3002\" width=\"1472\" height=\"1045\" \/><\/a><\/p>\n<p><em>Webex Contact Center \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u65b0\u3057\u304f Webex App \u304c\u7d71\u5408\u3055\u308c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5bfe\u8c61\u5206\u91ce\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3068\u901a\u8a71\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30d3\u30c7\u30aa\u4f1a\u8b70\u3092\u7c21\u5358\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u305f\u3081\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/em><\/p>\n<h2><strong>\u5b66\u7fd2: \u30a4\u30f3\u30b5\u30a4\u30c8\u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4e88\u6e2c\u3057\u3066\u6700\u9069\u5316\u00a0<\/strong><\/h2>\n<p><a href=\"https:\/\/www.webex.com\/experience-management.html\">Webex Experience Management<\/a> \u306e\u4e88\u6e2c\u5206\u6790\u3092\u5229\u7528\u3059\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e\u5f71\u97ff\u8981\u56e0 (\u8ca1\u52d9\u6307\u6a19\u306a\u3069) \u306e\u5909\u5316\u3067\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u304c\u3069\u3046\u5909\u308f\u308b\u304b\u3092\u3001\u305d\u3046\u3057\u305f\u5909\u5316\u306b\u53d6\u308a\u7d44\u3080\u524d\u306b\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306f\u3001\u4f01\u696d\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u3084 IVR \u3067\u6a5f\u80fd\u3057\u3066\u3044\u306a\u3044\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u898b\u3064\u3051\u3001\u305d\u306e\u3088\u3046\u306a\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3068\u89e3\u6c7a\u7b56\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u691c\u77e5\u3059\u308b\u975e\u5e38\u306b\u52b9\u679c\u7684\u306a\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Customer-Experience-analysts-and-Webex-Experience-Management-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378666\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Customer-Experience-analysts-and-Webex-Experience-Management-1.png\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30a2\u30ca\u30ea\u30b9\u30c8\u3068 Webex Experience Management\" width=\"1381\" height=\"1051\" \/><\/a><\/p>\n<p><em>Webex Experience Management \u3092\u5229\u7528\u3059\u308c\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u7a81\u51fa\u3057\u305f\u5f71\u97ff\u3092\u53ca\u307c\u3059\u30c6\u30fc\u30de\u3092\u7279\u5b9a\u3057\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u3067\u305d\u306e\u30c6\u30fc\u30de\u306b\u5bfe\u3059\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u5019\u88dc\u3092\u5c0e\u304d\u51fa\u3057\u3001\u305d\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306e ROI \u3082\u4e88\u6e2c\u3067\u304d\u307e\u3059\u3002<\/em><\/p>\n<h2><strong>\u9069\u5fdc: \u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30ce\u30fc\u30b3\u30fc\u30c9\u307e\u305f\u306f\u30ed\u30fc\u30b3\u30fc\u30c9\u3067\u81ea\u52d5\u5316\u00a0<\/strong><\/h2>\n<p>\u6700\u5f8c\u306b\u3001\u3053\u306e\u3088\u3046\u306b\u3057\u3066\u53ce\u96c6\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u77e5\u898b\u306b\u57fa\u3065\u304d\u3001\u8ab0\u3067\u3082\u7c21\u5358\u306b\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3068\u6700\u9069\u5316\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9 \u30e6\u30fc\u30b6\u30fc\u3082 IT \u62c5\u5f53\u30e6\u30fc\u30b6\u30fc\u3082\u3001\u76f4\u611f\u7684\u306a\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u64cd\u4f5c\u3067\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6d41\u308c\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u6a5f\u80fd\u306e\u771f\u4fa1\u306f\u3001\u4efb\u610f\u306e\u30d3\u30b8\u30cd\u30b9 \u30b7\u30b9\u30c6\u30e0\u306e\u30a4\u30d9\u30f3\u30c8\u3092\u53d6\u308a\u8fbc\u307f\u3001\u9867\u5ba2\u304c\u6700\u3082\u597d\u3093\u3067\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u3063\u3066\u3044\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3063\u3066\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u60c5\u5831\u3092\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3068\u3053\u308d\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>imimobile \u306e\u5e02\u5834\u3092\u30ea\u30fc\u30c9\u3059\u308b Communications Platform as a Service (CPaaS) \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u304c\u30ed\u30fc\u30b3\u30fc\u30c9 \u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5dee\u5225\u5316\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u306f\u3001Jay Patel \u306e\u30d6\u30ed\u30b0\u8a18\u4e8b\u300c<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e9%a1%a7%e5%ae%a2%e3%81%a8%e3%81%ae%e3%81%82%e3%82%89%e3%82%86%e3%82%8b%e3%82%84%e3%82%8a%e5%8f%96%e3%82%8a%e3%81%ab%e6%ac%a0%e3%81%8b%e3%81%9b%e3%81%aa%e3%81%84-cpaas\/\"><em>\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u306b\u3068\u3063\u3066\u91cd\u8981<\/em><\/a>\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Communications-Platform-as-a-Service-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378676\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Communications-Platform-as-a-Service-1.png\" alt=\"Communications Platform as a Service\" width=\"1540\" height=\"546\" \/><\/a><\/p>\n<p><em>Webex \u306e Communications Platform as a Service (Webex Connect) \u304c\u63d0\u4f9b\u3059\u308b Webex Contact Center \u30c4\u30fc\u30eb\u3067\u306f\u3001\u9023\u643a\u3059\u308b\u30d3\u30b8\u30cd\u30b9 \u30b7\u30b9\u30c6\u30e0\u3067\u767a\u751f\u3059\u308b\u30a4\u30d9\u30f3\u30c8\u306e\u901a\u77e5\u3092\u53d7\u3051\u3001\u305d\u308c\u305e\u308c\u306e\u9867\u5ba2\u304c\u597d\u3080\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3044\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3044\u307e\u3059\u3002\u00a0<\/em><\/p>\n<h2><strong>\u65b0\u305f\u306a\u5f62\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f<\/strong><\/h2>\n<p>\u4ee5\u4e0a\u306e\u3088\u3046\u306b\u3001\u7d71\u5408\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3066\u3053\u308c\u3089\u306e 5 \u3064\u306e\u57fa\u672c\u80fd\u529b\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u00a0\u3057\u304b\u3057\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u30b4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u7d99\u7d9a\u7684\u306a\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7d99\u7d9a\u7684\u306a\u30b5\u30a4\u30af\u30eb\u3068\u3057\u3066\u6700\u9069\u5316\u3067\u304d\u3001\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u306e\u71b1\u5fc3\u306a\u652f\u6301\u8005\u3068\u306a\u3063\u3066\u591a\u304f\u306e\u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u7d9a\u3051\u308b\u3088\u3046\u306b\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<blockquote><p>\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.webex.com\/webexone\/index.html\">WebexOne 2021<\/a> \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30c7\u30fc\u306e\u57fa\u8abf\u8b1b\u6f14\u3068\u30d6\u30ec\u30a4\u30af\u30a2\u30a6\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p><\/blockquote>\n<p><strong>\u95a2\u9023\u8cc7\u6599<\/strong><strong>\u00a0<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/cisco.sharepoint.com\/sites\/CollabProductMarketing\/01%20Contact%20Center\/Blogs\/Blog%20Content\/low-code%20options%20that%20any%20business%20can%20use.%20You%20can%20learn%20more%20about%20the%20power%20of%20this%20technology%20in%20the%20Every%20interaction%20counts%20with%20enterprise%20CPaaS%20blog%20by\">WebexOne 2021 \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30c7\u30fc\u306e\u57fa\u8abf\u8b1b\u6f14\u3068\u30d6\u30ec\u30a4\u30af\u30a2\u30a6\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e9%a1%a7%e5%ae%a2%e3%81%a8%e3%81%ae%e3%81%82%e3%82%89%e3%82%86%e3%82%8b%e3%82%84%e3%82%8a%e5%8f%96%e3%82%8a%e3%81%ab%e6%ac%a0%e3%81%8b%e3%81%9b%e3%81%aa%e3%81%84-cpaas\/\">\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u306b\u3068\u3063\u3066\u91cd\u8981<\/a> (Jay Patel \u306e\u30d6\u30ed\u30b0\u8a18\u4e8b)<\/li>\n<li><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e Web \u30da\u30fc\u30b8<\/a> (NEW!)<\/li>\n<li><a href=\"WebexOne%202021%20Customer%20Experience%20Day%20Keynote%20and%20Breakout%20Sessions\">Webex \u306e\u65b0\u6a5f\u80fd (2021 \u5e74 10 \u6708) \u306e\u30d6\u30ed\u30b0\u8a18\u4e8b<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b [&hellip;]<\/p>\n","protected":false},"author":5406,"featured_media":379293,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[5164,12068],"class_list":["post-380140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-5164","tag-12068"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex \u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u65b0\u305f\u306a\u5f62\u3092\u63cf\u304d\u51fa\u3059 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-\u3067\u30ab\u30b9\u30bf\u30de\u30fc-\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u65b0\u305f\u306a\u5f62\u3092\u63cf\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex \u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u65b0\u305f\u306a\u5f62\u3092\u63cf\u304d\u51fa\u3059 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-\u3067\u30ab\u30b9\u30bf\u30de\u30fc-\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u65b0\u305f\u306a\u5f62\u3092\u63cf\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta 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