{"id":380141,"date":"2021-10-27T15:43:00","date_gmt":"2021-10-27T22:43:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e9%a1%a7%e5%ae%a2%e3%81%a8%e3%81%ae%e3%81%82%e3%82%89%e3%82%86%e3%82%8b%e3%82%84%e3%82%8a%e5%8f%96%e3%82%8a%e3%81%ab%e6%ac%a0%e3%81%8b%e3%81%9b%e3%81%aa%e3%81%84-cpaas\/"},"modified":"2024-10-30T03:46:21","modified_gmt":"2024-10-30T10:46:21","slug":"%e9%a1%a7%e5%ae%a2%e3%81%a8%e3%81%ae%e3%81%82%e3%82%89%e3%82%86%e3%82%8b%e3%82%84%e3%82%8a%e5%8f%96%e3%82%8a%e3%81%ab%e6%ac%a0%e3%81%8b%e3%81%9b%e3%81%aa%e3%81%84-cpaas","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e9%a1%a7%e5%ae%a2%e3%81%a8%e3%81%ae%e3%81%82%e3%82%89%e3%82%86%e3%82%8b%e3%82%84%e3%82%8a%e5%8f%96%e3%82%8a%e3%81%ab%e6%ac%a0%e3%81%8b%e3%81%9b%e3%81%aa%e3%81%84-cpaas\/","title":{"rendered":"\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u306b\u6b20\u304b\u305b\u306a\u3044 CPaaS"},"content":{"rendered":"<p>\u6d88\u8cbb\u8005\u3068\u3057\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u4f01\u696d\u304b\u3089\u63d0\u4f9b\u3055\u308c\u308b\u4fbf\u5229\u3055\u3068\u5373\u6642\u7684\u306a\u6e80\u8db3\u611f\u3092\u8ab0\u3082\u304c\u7d4c\u9a13\u3057\u305f\u3053\u3068\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u3053\u3046\u3057\u305f\u4f01\u696d\u306f\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4ed6\u306e\u4f01\u696d\u3092\u6e2c\u308b\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (CX) \u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u6253\u3061\u7acb\u3066\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>CX \u306e\u30de\u30e9\u30bd\u30f3\u3092\u3072\u305f\u8d70\u308b\u4f01\u696d\u306f\u5fc5\u6b7b\u306b\u8ffd\u3044\u4e0a\u3052\u3092\u56f3\u308a\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u9867\u5ba2\u304c\u597d\u3080\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30c1\u30e3\u30cd\u30eb\u3067\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6df1\u3081\u3088\u3046\u3068\u596e\u95d8\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u65e5\u306e\u9867\u5ba2\u306f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3084\u308a\u53d6\u308a\u3060\u3051\u3067\u306a\u304f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u4e00\u8cab\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u304c\u3053\u306e\u671f\u5f85\u3092\u6e80\u305f\u3055\u306a\u3044\u3068\u3001\u9867\u5ba2\u306f\u3001\u671f\u5f85\u3092\u6e80\u305f\u3057\u3066\u304f\u308c\u308b\u7af6\u5408\u4ed6\u793e\u306b\u3042\u3063\u3055\u308a\u4e57\u308a\u63db\u3048\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u5b9f\u969b\u3001\u6d88\u8cbb\u8005\u306e <a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/future-of-customer-experience.html\">50%<\/a> \u4ee5\u4e0a\u306f\u4e0d\u6e80\u306a\u3084\u308a\u53d6\u308a\u304c 2 \u56de\u4ee5\u4e0a\u3042\u3063\u305f\u3089\u305d\u306e\u4f01\u696d\u304b\u3089\u96e2\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u3053\u3067 Webex \u306e\u51fa\u756a\u3067\u3059\u3002CX \u306f Webex \u306e\u6226\u7565\u306b\u304a\u3044\u3066\u4e2d\u6838\u3092\u5360\u3081\u308b\u8981\u7d20\u3067\u3059\u3002Webex \u306f\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u74b0\u5883\u3067\u5b9f\u73fe\u3059\u308b\u3053\u3068\u306b\u529b\u3092\u5165\u308c\u3066\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306a\u3069\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u307e\u3067\u3092\u7db2\u7f85\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4f5c\u6210\u306b\u30af\u30e9\u30a6\u30c9 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u901f\u3084\u304b\u306b\u6d3b\u7528\u3059\u308b\u3046\u3048\u3067\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u5927\u898f\u6a21\u306a\u7d44\u7e54\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>CPaaS &#8211; \u518d\u3073\u6210\u9577\u3059\u308b\u5e02\u5834<\/h2>\n<p>\u4f01\u696d\u306f Communications Platform as a Service (CPaaS) \u3092\u53d6\u308a\u5165\u308c\u3066\u3001\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u65b9\u6cd5\u3092\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002\u67d4\u8edf\u6027\u3068\u4fca\u654f\u6027\u306e\u3042\u308b CPaaS \u306f\u3001\u97f3\u58f0\u3001SMS\u3001\u30c7\u30b8\u30bf\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30d3\u30c7\u30aa\u306a\u3069\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u9867\u5ba2\u5411\u3051\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u5411\u3051\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b API \u3068\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u30ad\u30c3\u30c8 (SDK) \u3092\u4f7f\u3063\u3066\u7d44\u307f\u8fbc\u3081\u308b\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30ec\u30a4\u30e4\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u6700\u8fd1\u306e\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304c\u8ffd\u3044\u98a8\u3068\u306a\u308a\u3001Gartner \u793e\u306e\u300c<a href=\"https:\/\/www.gartner.com\/en\/documents\/4006313\/invest-implications-market-guide-for-communications-platform-as-a-service\">2021 Market Guide for CPaaS<\/a>\u300d\u306b\u3088\u308b\u3068\u3001\u3053\u306e\u5e02\u5834\u306f\u904e\u53bb 5 \u5e74\u9593\u3067\u5c11\u306a\u304f\u3068\u3082 30% \u4ee5\u4e0a\u306e\u6210\u9577\u3092\u898b\u305b\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u4e0a\u6607\u50be\u5411\u306f\u3057\u3070\u3089\u304f\u7d9a\u304f\u3068\u4e88\u60f3\u3055\u308c\u3001IDC \u306e\u4e88\u6e2c\u3067\u306f\u3001\u4e16\u754c\u5e02\u5834\u306e\u652f\u51fa\u304c <a href=\"https:\/\/www.idc.com\/getdoc.jsp?containerId=US48245721&#038;utm_medium=rss_feed&#038;utm_source=alert&#038;utm_campaign=rss_syndication\">2025 \u5e74\u307e\u3067\u306b 217 \u5104\u30c9\u30eb<\/a>\u306b\u9054\u3059\u308b\u898b\u8fbc\u307f\u3067\u3059\u3002\u30e1\u30c3\u30bb\u30fc\u30b8\u3068\u97f3\u58f0\u306f\u3053\u308c\u304b\u3089\u3082 CPaaS \u3067\u7279\u306b\u4eba\u6c17\u306e API \u3067\u3042\u308a\u7d9a\u3051\u308b\u3068\u601d\u308f\u308c\u307e\u3059\u304c\u3001WhatsApp\u3001Apple Business Chat \u306a\u3069\u306e\u65b0\u3057\u3044\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u3082\u3001\u30d3\u30c7\u30aa\u3068\u3068\u3082\u306b\u5c0e\u5165\u304c\u8457\u3057\u304f\u9032\u3093\u3067\u3044\u308b\u5206\u91ce\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u5e02\u5834\u306e\u898b\u901a\u3057\u306f\u660e\u308b\u3044\u305f\u3081\u3001CPaaS \u3092\u4f7f\u3048\u3070\u975e\u63a5\u89e6\u578b\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u52b9\u7387\u5316\u30d7\u30ed\u30bb\u30b9\u304c\u5b9f\u73fe\u3055\u308c\u3001\u30c7\u30b8\u30bf\u30eb\u7af6\u4e89\u529b\u3092\u5f37\u5316\u3067\u304d\u308b\u3068\u4f01\u696d\u304c\u8a8d\u8b58\u3059\u308b\u306e\u306f\u307b\u307c\u9593\u9055\u3044\u306a\u3044\u3067\u3057\u3087\u3046\u3002<strong>\u00a0<\/strong><\/p>\n<h2><strong>imi<\/strong>connect \u3092\u57fa\u76e4\u3068\u3059\u308b\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e CPaaS<\/h2>\n<p>Webex CPaaS \u306f\u3001\u4e3b\u306b\u65e2\u5b58\u306e <a href=\"https:\/\/imimobile.com\/products\/imiconnect\"><strong>imi<\/strong>connect<\/a> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u69cb\u7bc9\u3055\u308c\u3001\u5404\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u306f\u5927\u624b\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u3067\u6570\u5341\u5104\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u51e6\u7406\u3059\u308b\u306e\u306b\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30c1\u30e3\u30cd\u30eb\u3092\u30d0\u30c3\u30af\u30a8\u30f3\u30c9 \u30b7\u30b9\u30c6\u30e0\u306b\u63a5\u7d9a\u3057\u3066\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u8fc5\u901f\u306b\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3082\u306e\u3059\u3079\u3066\u304c\u3001\u4e00\u5143\u7ba1\u7406\u306e\u30af\u30e9\u30a6\u30c9 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306e IT \u90e8\u9580\u3068\u958b\u767a\u8005\u306f\u3001\u8c4a\u5bcc\u306a API\u3001\u30ed\u30fc\u30b3\u30fc\u30c9 \u30c4\u30fc\u30eb\u3001\u3059\u3050\u306b\u4f7f\u3048\u308b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3001\u4e8b\u524d\u69cb\u7bc9\u6e08\u307f\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3057\u3066\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u3084\u308a\u53d6\u308a\u3068\u5186\u6ed1\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8a2d\u8a08\u3067\u304d\u307e\u3059\u3002\u65e2\u5b58\u307e\u305f\u306f\u65b0\u898f\u306e\u30d0\u30c3\u30af\u30a8\u30f3\u30c9 \u30b7\u30b9\u30c6\u30e0\u3092\u518d\u8a2d\u8a08\u3057\u305f\u308a\u3001\u591a\u984d\u306e\u8cc7\u91d1\u3092\u6295\u5165\u3057\u305f\u308a\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>https:\/\/youtu.be\/g7ZXUu7gZ48<\/p>\n<p><strong>imi<\/strong>connect \u306b\u3088\u308a\u3001CPaaS \u306f\u5358\u306a\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u9001\u53d7\u4fe1\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u9867\u5ba2\u304c\u5fc5\u8981\u3068\u3059\u308b\u5834\u6240\u3068\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u660e\u78ba\u306a\u6210\u679c\u3092\u5b9f\u73fe\u3059\u308b\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u305f\u3081\u306b\u3001\u52b4\u529b\u306e\u3044\u3089\u306a\u3044\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u7ba1\u7406\u3001\u3084\u308a\u53d6\u308a\u306e\u6587\u8108\u3092\u3064\u304b\u3093\u3060\u3046\u3048\u3067\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u306b\u3088\u308b\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u81ea\u52d5\u5316\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306b\u3088\u308b\u9867\u5ba2\u306e\u610f\u56f3\u306e\u7406\u89e3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p><strong>imi<\/strong>connect \u306f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u69cb\u7bc9\u3068\u3084\u308a\u53d6\u308a\u306e\u7ba1\u7406\u3060\u3051\u3067\u306a\u304f\u3001\u62e1\u5f35\u6027\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u4fe1\u983c\u6027\u304c\u5fc5\u8981\u3068\u3055\u308c\u308b\u30d3\u30b8\u30cd\u30b9\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u4f01\u696d\u304c\u5fc5\u8981\u3068\u3059\u308b SLA \u3068\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3082\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h2>Webex CX \u6226\u7565\u306e\u4e2d\u6838\u3092\u6210\u3059 CPaaS<\/h2>\n<p>\u3042\u3089\u3086\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 \u30c1\u30e3\u30cd\u30eb\u3068\u30d3\u30b8\u30cd\u30b9 \u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6539\u5584\u3092\u53ef\u80fd\u306b\u3059\u308b CPaaS \u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0 \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3068\u3057\u3066 Webex \u306f\u5730\u4f4d\u3092\u78ba\u7acb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Webex \u306f <strong>imi<\/strong>connect CPaaS \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3044\u3046\u5f62\u3067\u3001\u3088\u308a\u591a\u304f\u306e\u4fa1\u5024\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u3053\u308c\u304b\u3089\u3082\u6295\u8cc7\u3092\u7d9a\u3051\u3001\u6a5f\u80fd\u3092\u69cb\u7bc9\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u5177\u4f53\u7684\u306b\u793a\u3059\u305f\u3081\u3001\u73fe\u5728\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u958b\u767a\u8005\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3068\u30d3\u30c7\u30aa API \u6a5f\u80fd\u3092\u4f01\u696d\u306e\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u958b\u767a\u8005\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9<\/h3>\n<p>\u958b\u767a\u8005\u3084\u88fd\u54c1\u30c1\u30fc\u30e0\u304c\u601d\u3044\u3064\u304f\u30a2\u30a4\u30c7\u30a2\u306e\u306a\u304b\u306b\u306f\u3001\u5341\u5206\u306b\u5f79\u7acb\u3064\u304b\u3001\u305d\u308c\u3068\u3082\u6539\u826f\u304c\u5fc5\u8981\u304b\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306b\u3001\u65e9\u6025\u306a\u8a55\u4fa1\u304c\u5fc5\u8981\u306a\u3082\u306e\u304c\u591a\u304f\u3042\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u3053\u306e\u305f\u3073\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u958b\u767a\u8005\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002\u3053\u306e\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3092\u4f7f\u3046\u3068\u3001\u5b8c\u5168\u306a <strong>imi<\/strong>connect \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u524d\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d7\u30ed\u30c8\u30bf\u30a4\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3044\u3063\u305d\u3046\u7c21\u5358\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3067\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u958b\u767a\u8005\u306f\u3001\u7279\u306b\u4eba\u6c17\u306e\u3042\u308b\u30e1\u30c3\u30bb\u30fc\u30b8 \u30c1\u30e3\u30cd\u30eb (SMS\u3001\u97f3\u58f0\u3001WhatsApp \u306a\u3069) \u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u53d7\u4fe1\u3068\u9001\u4fe1\u306e\u4e21\u65b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u30b5\u30f3\u30d7\u30eb \u30b3\u30fc\u30c9\u3001Postman \u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u3001SDK \u306a\u3069\u306e\u30af\u30a4\u30c3\u30af\u30b9\u30bf\u30fc\u30c8\u60c5\u5831\u304c\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u3053\u308c\u3089\u3092\u6d3b\u7528\u3057\u3066\u4f5c\u696d\u3092\u3059\u3050\u306b\u958b\u59cb\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/sandbox_landing_page-v1-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378303\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/sandbox_landing_page-v1-1.png\" alt=\"sandbox_landing_page v1\" width=\"1440\" height=\"1072\" \/><\/a><\/p>\n<p>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u958b\u767a\u8005\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3092\u4f7f\u3046\u3068\u3001\u958b\u767a\u8005\u3084 IT \u30e6\u30fc\u30b6\u30fc\u306f <strong>imi<\/strong>connect \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u6301\u3064\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4f5c\u6210\u3001\u30c6\u30b9\u30c8\u3001\u5c55\u958b\u3001\u5206\u6790\u306e\u529b\u3092\u5b9f\u611f\u3067\u304d\u307e\u3059\u3002\u30d5\u30ed\u30fc \u30d3\u30eb\u30c0\u30fc\u3001\u30c7\u30d0\u30c3\u30b0 \u30c4\u30fc\u30eb\u3001\u4e8b\u524d\u69cb\u7bc9\u6e08\u307f\u306e\u30b7\u30b9\u30c6\u30e0\u7d71\u5408\u3001\u5206\u6790\u306a\u3069\u306e\u91cd\u8981\u306a\u30c4\u30fc\u30eb\u3092\u30c6\u30b9\u30c8\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u958b\u767a\u8005\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u306e\u8a73\u7d30\u60c5\u5831\u3068\u30b5\u30a4\u30f3\u30a2\u30c3\u30d7\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/imimobile.com\/products\/imiconnect\/sandbox\">\u3053\u3061\u3089\u3092\u30af\u30ea\u30c3\u30af<\/a>\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2>\u30d3\u30c7\u30aa API \u3068 SDK<\/h2>\n<p>\u30d3\u30c7\u30aa\u306f\u73fe\u5728 CPaaS \u3067\u7279\u306b\u76db\u308a\u4e0a\u304c\u308a\u3092\u898b\u305b\u3066\u3044\u308b\u6a5f\u80fd\u3067\u3059\u3002COVID-19 \u306e\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304c\u59cb\u307e\u3063\u3066\u304b\u3089\u306f\u3001\u4eba\u9593\u3069\u3046\u3057\u306e\u3084\u308a\u53d6\u308a\u306e\u6a5f\u4f1a\u3092\u5897\u3084\u3057\u3001\u30c7\u30b8\u30bf\u30eb \u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u304b\u3089\u5927\u304d\u304f\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002\u00a0 Forbes \u8a8c\u306e\u5831\u544a\u306b\u3088\u308b\u3068\u3001\u6d88\u8cbb\u8005\u306e 55% \u304c\u4f01\u696d\u3084\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3068\u3064\u306a\u304c\u308b\u305f\u3081\u306b\u30d3\u30c7\u30aa\u3092\u4f7f\u3063\u305f\u3053\u3068\u304c\u3042\u308b\u305d\u3046\u3067\u3059\u3002<\/p>\n<p>\u4f01\u696d\u304c\u30d3\u30c7\u30aa\u3092 CX \u6226\u7565\u306b\u53d6\u308a\u5165\u308c\u308b\u306b\u306f\u3001\u9ad8\u54c1\u8cea\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4fdd\u8a3c\u3057\u306a\u304c\u3089\u3001\u9700\u8981\u306e\u4f38\u3073\u306b\u5fdc\u3058\u3066\u62e1\u5f35\u3067\u304d\u308b\u3068\u3044\u3046\u78ba\u4fe1\u304c\u5fc5\u8981\u3067\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u3001\u3059\u3067\u306b\u5e74\u9593\u3067\u6570\u5341\u5104\u5206\u3092\u51e6\u7406\u53ef\u80fd\u306a Webex \u306e\u5b9f\u7e3e\u3042\u308b\u30d3\u30c7\u30aa \u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3068 <strong>imi<\/strong>connect \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u80fd\u529b\u3092\u9023\u643a\u3055\u305b\u3066\u30d3\u30c7\u30aa API \u3068 SDK \u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3067\u304d\u3066\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u3002<\/p>\n<p><strong>imi<\/strong>connect \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u958b\u767a\u8005\u306f API \u3068 SDK \u3092\u4f7f\u3063\u3066\u3001\u8c4a\u304b\u306a\u30d3\u30c7\u30aa \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30aa\u30f3\u30e9\u30a4\u30f3\u8a3a\u7642\u3001\u6559\u80b2\u3001\u30b2\u30fc\u30e0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u3001\u62e1\u5f35\u73fe\u5b9f\u306a\u3069\u306e\u5e45\u5e83\u3044\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u308f\u305f\u3063\u3066\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u958b\u767a\u8005\u306f\u3055\u307e\u3056\u307e\u306a\u30d3\u30eb\u30c7\u30a3\u30f3\u30b0 \u30d6\u30ed\u30c3\u30af\u3092\u30bb\u30c3\u30b7\u30e7\u30f3\u7ba1\u7406\u3001\u30b5\u30a4\u30de\u30eb\u653e\u9001\u30011 \u5bfe 1 \u30d3\u30c7\u30aa \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b9a\u7fa9\u306b\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u306f\u3001AI \u3068\u6a5f\u68b0\u5b66\u7fd2\u306e\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3066\u3001\u5bfe\u9762\u3068\u540c\u7b49\u30ec\u30d9\u30eb\u306e\u3084\u308a\u53d6\u308a\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Video-API-and-SDK-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-377902 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Video-API-and-SDK-1.png\" alt=\"\u30d3\u30c7\u30aa API \u3068 SDK\" width=\"314\" height=\"600\" \/><\/a><\/p>\n<p>\u3053\u308c\u306f\u6700\u521d\u306e\u4e00\u6b69\u306b\u904e\u304e\u307e\u305b\u3093\u3002\u3053\u306e\u5148\u3001\u30b0\u30eb\u30fc\u30d7\u901a\u8a71\u3084\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u306a\u3069\u3001\u305f\u304f\u3055\u3093\u306e\u6a5f\u80fd\u304c\u88fd\u54c1\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u4e00\u90e8\u3068\u3057\u3066\u8ffd\u52a0\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>\u8208\u5473\u304c\u3042\u308b\u65b9\u306f\u3001<a href=\"https:\/\/imimobile.com\/products\/imiconnect\/video\">Video as a Service \u30a6\u30a7\u30d6 \u30da\u30fc\u30b8<\/a>\u3067\u767b\u9332\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n<blockquote><p>CPaaS <a href=\"https:\/\/www.webex.com\/products\/cpaas.html\">\u30a6\u30a7\u30d6\u30da\u30fc\u30b8<\/a>\u3067\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CPaaS \u306e\u8a73\u7d30\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p><\/blockquote>\n<p><strong>\u8a73\u7d30\u60c5\u5831<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/video-conferencing\/webex-%e3%81%ae%e6%96%b0%e6%a9%9f%e8%83%bd-2021-%e5%b9%b4-10-%e6%9c%88\/\">Webex \u306e\u65b0\u6a5f\u80fd: 2021 \u5e74 10 \u6708<\/a><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"EFrQemdPWH\"><p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%8c%e9%ab%98%e3%81%84%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%92%e3%82%af%e3%83%a9\/\">How cloud contact centers empower delightful customer experiences<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"&#8220;How cloud contact centers empower delightful customer experiences&#8221; &#8212; Webex Blog\" src=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%8c%e9%ab%98%e3%81%84%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%92%e3%82%af%e3%83%a9\/embed\/#?secret=6LmcYcduhX#?secret=EFrQemdPWH\" data-secret=\"EFrQemdPWH\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"2Ggk4GeCSl\"><p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7\/\">Exceeding expectations with Webex customer experience solutions<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"&#8220;Exceeding expectations with Webex customer experience solutions&#8221; &#8212; Webex Blog\" src=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webex-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7\/embed\/#?secret=DNFawKRPVf#?secret=2Ggk4GeCSl\" data-secret=\"2Ggk4GeCSl\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6d88\u8cbb\u8005\u3068\u3057\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u4f01\u696d\u304b [&hellip;]<\/p>\n","protected":false},"author":5549,"featured_media":379130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[15014,3697],"class_list":["post-380141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-communications-platform-as-a-service","tag-enterprise-call-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u306b\u6b20\u304b\u305b\u306a\u3044 CPaaS | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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