{"id":380143,"date":"2021-10-27T17:00:00","date_gmt":"2021-10-28T00:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89-%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%b0%8e%e5%85%a5%e3%81%a7-t-mobile-%e3%81%8c%e9%9b%bb%e8%a9%b1%e5%af%be\/"},"modified":"2024-10-30T03:46:19","modified_gmt":"2024-10-30T10:46:19","slug":"%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89-%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%b0%8e%e5%85%a5%e3%81%a7-t-mobile-%e3%81%8c%e9%9b%bb%e8%a9%b1%e5%af%be","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-stories-ja\/%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89-%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%b0%8e%e5%85%a5%e3%81%a7-t-mobile-%e3%81%8c%e9%9b%bb%e8%a9%b1%e5%af%be\/","title":{"rendered":"\u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3067 T-Mobile \u304c\u96fb\u8a71\u5bfe\u5fdc\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5927\u304d\u304f\u6539\u5584"},"content":{"rendered":"<p>T-Mobile \u306f\u9867\u5ba2\u306b\u3042\u308b\u3053\u3068\u3092\u7d04\u675f\u3057\u307e\u3057\u305f\u3002\u554f\u984c\u3092\u6700\u521d\u306e\u96fb\u8a71\u3067\u3059\u3050\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u7c73\u56fd\u306e\u5927\u624b\u643a\u5e2f\u96fb\u8a71\u4e8b\u696d\u8005\u3067\u3042\u308b T-Mobile \u306f\u3001\u3053\u306e\u7d04\u675f\u3092\u5b88\u308b\u3053\u3068\u304c\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\u3068\u7406\u89e3\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u975e\u5e38\u306b\u591a\u304f\u306e\u4eba\u3005\u304c\u3001\u81ea\u5206\u306e\u4eba\u751f\u306b\u304a\u3044\u3066\u3068\u3066\u3082\u5927\u5207\u306a\u4eba\u305f\u3061\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u4fdd\u3064\u305f\u3081\u306b T-Mobile \u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001T-Mobile \u306f\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30dd\u30fc\u30c8\u3092\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u7ba1\u7406\u3059\u308b\u96e3\u3057\u3055\u3084\u3001\u901a\u8a71\u306e\u8ee2\u9001\u306b\u4e00\u8cab\u6027\u304c\u306a\u3044\u3053\u3068\u306b\u82e6\u52b4\u3057\u3001\u305d\u306e\u305b\u3044\u3067\u3001\u7d20\u6674\u3089\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u3092\u601d\u3046\u3088\u3046\u306b\u63d0\u4f9b\u3067\u304d\u306a\u304f\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u30022020 \u5e74\u306b\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u306b\u79fb\u884c\u3057\u305f\u3053\u3068\u3067\u3001T-Mobile \u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30dd\u30fc\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3055\u3089\u306b\u591a\u304f\u306e\u8ab2\u984c\u3092\u7a81\u304d\u4ed8\u3051\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u7af6\u4e89\u306e\u71be\u70c8\u306a\u5e02\u5834\u3067\u751f\u304d\u6b8b\u308b\u306b\u306f\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002<\/p>\n<h2>Webex Contact Center \u306e\u5c0e\u5165\u3067\u901a\u8a71\u3092\u6539\u5584<\/h2>\n<p>T-Mobile \u306f\u3001<a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> \u3092\u4f7f\u3046\u30af\u30e9\u30a6\u30c9\u306b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u898b\u51fa\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>T-Mobile \u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u751f\u7523\u6027\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001John Morrison \u6c0f\u306f\u3053\u3046\u8a9e\u308a\u307e\u3057\u305f\u3002\u300c\u30b7\u30b9\u30b3\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u79c1\u305f\u3061\u306e\u3068\u3053\u308d\u306b\u6765\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u88c5\u3057\u3066\u304f\u308c\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u73fe\u5834\u3068\u5916\u90e8\u306e\u9867\u5ba2\u306e\u901a\u8a71\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u306e\u306b\u672c\u5f53\u306b\u5f79\u7acb\u3061\u307e\u3057\u305f\u300d<\/p>\n<p><iframe loading=\"lazy\" title=\"T-Mobile Elevates customer experience  |  Webex Contact Center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QfzM6jMX7Fc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2>\u559c\u3070\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u3092\u6bce\u56de\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u30ea\u30e2\u30fc\u30c8 \u30c1\u30fc\u30e0\u3092\u652f\u63f4<\/h2>\n<p>Webex \u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u3001T-Mobile \u306f 12,000 \u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5b8c\u5168\u306a\u30ea\u30e2\u30fc\u30c8 \u30ef\u30fc\u30af\u306b\u77ed\u671f\u9593\u3067\u79fb\u884c\u3055\u305b\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b89\u5168\u306b\u7d9a\u3051\u306a\u304c\u3089\u3001\u5927\u304d\u306a\u4e0d\u78ba\u5b9f\u6027\u3092\u62b1\u3048\u308b\u6642\u4ee3\u306b\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>T-Mobile \u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b3\u30f3\u30bf\u30af\u30c8 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u62c5\u5f53\u30b7\u30cb\u30a2 \u30c6\u30af\u30cb\u30ab\u30eb \u30d7\u30ed\u30c0\u30af\u30c8 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001Tamara Jensen \u6c0f\u306f\u3053\u3046\u8a9e\u308a\u307e\u3057\u305f\u3002\u300c\u308f\u305a\u304b\u6570\u9031\u9593\u3067\u3001\u3059\u3079\u3066\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u9589\u9396\u3057\u300112,000 \u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u304a\u5ba2\u69d8\u30b5\u30dd\u30fc\u30c8\u306e\u96fb\u8a71\u696d\u52d9\u306b\u623b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u300d<\/p>\n<p>T-Mobile \u3067\u306f\u305d\u308c\u307e\u3067\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u7c21\u5358\u306b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u3088\u3046\u3001\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8 \u30c1\u30fc\u30e0\u3092\u7269\u7406\u7684\u306b\u540c\u3058\u5834\u6240\u306b\u914d\u7f6e\u3059\u308b\u65b9\u6cd5\u3092\u3068\u3063\u3066\u3044\u307e\u3057\u305f\u304c\u3001Webex \u306b\u3088\u308b\u4eee\u60f3\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u3082\u540c\u3058\u304f\u3089\u3044\u3046\u307e\u304f\u3044\u304f\u3053\u3068\u306b\u6c17\u3065\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u7269\u7406\u7684\u306b\u4e00\u7dd2\u306b\u3044\u308b\u5fc5\u8981\u304c\u306a\u3044\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u3068\u3044\u3046\u306e\u3082\u3001\u4e92\u3044\u306b\u9023\u643a\u3092\u7dad\u6301\u3059\u308b\u306e\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u304c\u3042\u308b\u304b\u3089\u3067\u3059\u300d\u3068 Jensen \u6c0f\u306f\u8a9e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Agent-1-LG-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378413\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Agent-1-LG-1.png\" alt=\"Agent-1-LG.PNG\" width=\"2548\" height=\"1343\" \/><\/a><\/p>\n<h2>\u52b9\u7387\u30a2\u30c3\u30d7\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u62bc\u3057\u4e0a\u3052<\/h2>\n<p>Webex Contact Center \u306f\u3001T-Mobile \u306e\u901a\u8a71\u8ee2\u9001\u306e\u554f\u984c\u3068\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u308b\u30b5\u30dd\u30fc\u30c8\u7ba1\u7406\u306e\u96e3\u3057\u3055\u3092\u89e3\u6c7a\u3059\u308b\u3046\u3048\u3067\u3082\u5f79\u306b\u7acb\u3061\u307e\u3057\u305f\u3002<\/p>\n<p>Webex \u306e\u5c0e\u5165\u306b\u3088\u308a\u3001T-Mobile \u306f\u901a\u8a71\u306e\u8ee2\u9001\u3092\u5fae\u8abf\u6574\u3057\u3001\u9867\u5ba2\u3092\u9069\u5207\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u52b9\u7387\u826f\u304f\u3064\u306a\u3052\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5730\u57df\u3067\u306f\u306a\u304f\u7a7a\u304d\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u9867\u5ba2\u306b\u5272\u308a\u632f\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u52b9\u7387\u304c\u30a2\u30c3\u30d7\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5927\u5e45\u306b\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>Jensen \u6c0f\u306f\u3053\u3046\u8a9e\u308a\u307e\u3057\u305f\u3002\u300c Webex \u306e\u304a\u304b\u3052\u3067\u3001\u901a\u8a71\u3092\u5730\u65b9\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u6d77\u5916\u306e\u30b0\u30ed\u30fc\u30d0\u30eb \u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u8ee2\u9001\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u901a\u8a71\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u81ea\u5b85\u306b\u8ee2\u9001\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u3067\u3082\u9867\u5ba2\u306b\u63a5\u7d9a\u3067\u304d\u308b\u306e\u3067\u3001\u901a\u8a71\u306b\u3044\u3064\u3067\u3082\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u300d<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u305f\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Webex \u3078\u306e\u5207\u66ff\u306f T-Mobile \u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30c1\u30fc\u30e0\u306b\u3082\u597d\u8a55\u306e\u3088\u3046\u3067\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5b9a\u7740\u7387\u304c\u660e\u3089\u304b\u306b\u826f\u304f\u306a\u308a\u3001\u96e2\u8077\u7387\u304c 42% \u304b\u3089 22% \u306b\u4f4e\u4e0b\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305f\u3001\u89e3\u7d04\u7387\u3082 2.5% \u304b\u3089 0.78% \u306b\u4f4e\u4e0b\u3057\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u304c\u7d04 7,400 \u4e07\u4eba\u304b\u3089 1 \u5104 480 \u4e07\u4eba\u306b\u5897\u3048\u307e\u3057\u305f\u3002<\/p>\n<p>T-Mobile \u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u751f\u7523\u6027\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u30b7\u30cb\u30a2 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001Eric Jensen \u6c0f\u306f\u3053\u3046\u8a9e\u308a\u307e\u3057\u305f\u3002\u300cWebex \u306f T-Mobile \u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u304a\u3044\u3066\u3068\u3066\u3082\u91cd\u8981\u306a\u8981\u7d20\u3067\u3001\u5353\u8d8a\u3057\u305f\u30ef\u30a4\u30e4\u30ec\u30b9 \u30b5\u30fc\u30d3\u30b9\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u30d6\u30e9\u30f3\u30c9\u306e\u7d04\u675f\u306e\u5b9f\u73fe\u306b\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059\u300d<\/p>\n<blockquote><p><em><\/em><a href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\"><em>Webex Contact Center<\/em><\/a><em> \u3067\u30d3\u30b8\u30cd\u30b9\u306b\u3069\u306e\u3088\u3046\u306a\u5927\u5909\u9769\u3092\u3082\u305f\u3089\u305b\u308b\u304b\u3092\u63a2\u308b\u306b\u306f\u3001<\/em><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\"><em>\u30af\u30e9\u30a6\u30c9 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href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%80%8earagon-globe-for-intelligent-contact-centers-2021%e3%80%8f%e3%81%8c%e3%82%b7%e3%82%b9%e3%82%b3%e3%82%92%e3%83%aa%e3%83%bc%e3%83%80%e3%83%bc%e3%81%ab%e8%aa%8d%e5%ae%9a\/\">\u300eAragon Globe&#x2122; for Intelligent Contact Centers 2021\u300f\u304c\u30b7\u30b9\u30b3\u3092\u30ea\u30fc\u30c0\u30fc\u306b\u8a8d\u5b9a<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%87%e3%83%bc%e3%82%bf%e3%82%92%e3%83%95%e3%83%ab%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%82%88%e3%82%8a\/\">\u30c7\u30fc\u30bf\u3092\u30d5\u30eb\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u308a\u300c\u30b9\u30fc\u30d1\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u3092\u751f\u307f\u51fa\u3059<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>T-Mobile 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