{"id":380208,"date":"2021-10-28T19:57:00","date_gmt":"2021-10-29T02:57:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webexone-2-%e6%97%a5%e7%9b%ae-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%ae%e5%86%8d%e8%80%83\/"},"modified":"2023-12-08T03:58:41","modified_gmt":"2023-12-08T11:58:41","slug":"webexone-day-2-reimagining-customer-experience","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/collaboration\/hybrid-work\/webexone-day-2-reimagining-customer-experience\/","title":{"rendered":"WebexOne 2 \u65e5\u76ee | \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u518d\u8003"},"content":{"rendered":"<h2>\u696d\u754c\u3067\u6700\u3082\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u767a\u8868<\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378965\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\" alt=\"Javed_Customers\" width=\"936\" height=\"306\" \/><\/a><\/p>\n<p>\u4eca\u5e74\u3067 2 \u56de\u76ee\u3068\u306a\u308b\u3001\u5e74\u306b\u4e00\u5ea6\u306e\u30e6\u30fc\u30b6\u30fc \u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u300c<a href=\"http:\/\/webexone.com\/\">WebexOne 2021<\/a>\u300d\u306e 2 \u65e5\u76ee\u3082\u3001Webex \u306e\u9b45\u529b\u7684\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u8b1b\u6f14\u8005\u3001\u753b\u671f\u7684\u306a\u6280\u8853\u306b\u9a5a\u304b\u3055\u308c\u305f 1 \u65e5\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u30b7\u30b9\u30b3\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u62c5\u5f53 EVP \u517c GM \u306e <a href=\"https:\/\/www.linkedin.com\/in\/jeetupatel\/\">Jeetu Patel<\/a> \u306f\u3001Webex Customer Experience \u6226\u7565\u3092\u767a\u8868\u3057\u3001\u696d\u754c\u3067\u6700\u3082\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u3069\u306e\u3088\u3046\u306b\u63d0\u4f9b\u3059\u308b\u304b\u3092\u8aac\u660e\u3057\u307e\u3057\u305f\u3002<a href=\"https:\/\/www.youtube.com\/watch?v=r7b4fJ9dUco\">\u57fa\u8abf\u8b1b\u6f14<\/a>\u3092\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2><strong>\u5370\u8c61\u306b\u6b8b\u308b\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5275\u9020\u3059\u308b T-Mobile \u793e\u306e\u79d8\u8a23<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378976\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\" alt=\"T-Mobile\" width=\"936\" height=\"240\" \/><\/a><\/p>\n<p>Jeetu Patel \u306f\u3001T-Mobile \u793e EVP \u517c\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u62c5\u5f53\u6700\u9ad8\u8cac\u4efb\u8005\u306e <a href=\"https:\/\/www.linkedin.com\/in\/calliefield\/\">Callie Field<\/a> \u6c0f\u3068\u5bfe\u8ac7\u3057\u3001\u540c\u793e\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u9867\u5ba2\u3068 T-Mobile \u30d6\u30e9\u30f3\u30c9\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u6df1\u3081\u3089\u308c\u308b\u3088\u3046\u3001Webex \u3092\u3069\u306e\u3088\u3046\u306b\u4f7f\u7528\u3057\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u8a71\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u305f\u3081\u306b T-Mobile \u793e\u304c Webex \u3092\u3069\u3046\u5f79\u7acb\u3066\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.youtube.com\/watch?v=QfzM6jMX7Fc\">\u3053\u3061\u3089\u306e\u52d5\u753b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n<h2><strong>Webex Contact Center \u3068 CPaaS \u306e\u65b0\u3057\u3044\u4f7f\u3044\u65b9\u3092\u767a\u8868<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378986\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\" alt=\"\u65b0\u3057\u3044\u4f7f\u3044\u65b9\" width=\"936\" height=\"334\" \/><\/a><\/p>\n<p>Webex Growth Business Unit \u306e\u30d0\u30a4\u30b9 \u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u30bc\u30cd\u30e9\u30eb \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e <a href=\"https:\/\/www.linkedin.com\/in\/omartawakol\/\">Omar Tawakol<\/a> \u3068 Webex Customer Experience \u30d7\u30ed\u30c0\u30af\u30c8 \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0 \u30ea\u30fc\u30c9\u306e <a href=\"https:\/\/www.linkedin.com\/in\/courtenaygodshall\/\">Courtenay Godshall<\/a> \u306f\u3001\u65b0\u3057\u3044\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u3067\u3042\u308b Webex Connect (\u65e7 imiconnect) \u3068 Webex App \u304c\u6700\u8fd1 Webex Contact Center \u306b\u7d71\u5408\u3055\u308c\u305f\u8a71\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002\u7d9a\u3044\u3066\u3001Webex \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0 \u30b7\u30cb\u30a2 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e <a href=\"https:\/\/www.linkedin.com\/in\/miriammelo\/\">Miriam Melo<\/a> \u3068 imimobile \u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u62c5\u5f53\u30b7\u30cb\u30a2 \u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u517c\u30d7\u30ed\u30c0\u30af\u30c8\u8cac\u4efb\u8005\u306e <a href=\"https:\/\/www.linkedin.com\/in\/sudarshandharmapuri\/\">Sudarshan Dharmapuri<\/a> \u304c\u767b\u58c7\u3057\u3001CPaaS \u3092\u4f7f\u3046\u3053\u3068\u3067\u3044\u304b\u306b\u7c21\u5358\u306b\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u53cc\u65b9\u5411\u306e\u3084\u308a\u53d6\u308a\u3092\u5b9f\u73fe\u3067\u304d\u308b\u304b\u3092\u8aac\u660e\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u65b0\u3057\u3044\u958b\u767a\u8005\u7528\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3084\u3001\u8fd1\u65e5\u4e2d\u306b\u958b\u767a\u8005\u306b\u516c\u958b\u3055\u308c\u308b Webex \u30d3\u30c7\u30aa\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3082\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<h2><strong>Broadcom \u793e\u304a\u3088\u3073 Rogers Communications \u793e\u3068\u306e\u5bfe\u8ac7<\/strong><\/h2>\n<p>Webex Customer Experience \u62c5\u5f53 COO \u306e <a href=\"https:\/\/www.linkedin.com\/in\/vinodmkrishnan\/\">Vinod Muthukrishnan<\/a> \u306f\u3001Broadcom \u793e\u306e\u6cd5\u4eba\u5411\u3051\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc \u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u90e8\u9580\u306e\u8cac\u4efb\u8005 <a href=\"https:\/\/www.linkedin.com\/in\/stanley-toh-982b5728\/\">Stanley Toh<\/a> \u6c0f\u304a\u3088\u3073 Rogers Communications \u793e\u306e\u30d7\u30ea\u30da\u30a4\u30c9\u6ce8\u6587\u304a\u3088\u3073\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u90e8\u9580\u9577 <a href=\"https:\/\/www.linkedin.com\/in\/caron-baggaley-cbap\u00ae-pmp\u00ae-246566b\/?originalSubdomain=ca\">Caron Baggaley<\/a> \u6c0f\u3068\u3001Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u7d44\u7e54\u3068\u305d\u306e\u9867\u5ba2\u3092\u3044\u304b\u306b\u7d50\u3073\u4ed8\u3051\u3089\u308c\u308b\u304b\u306b\u3064\u3044\u3066\u5bfe\u8ac7\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378996\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\" alt=\"Broadcom \u793e\u3068 Rogers Communications \u793e\" width=\"936\" height=\"278\" \/><\/a><\/p>\n<h2><strong>\u8ab0\u3082\u304c\u6700\u5f8c\u306e\u30d5\u30ed\u30f3\u30c6\u30a3\u30a2\u3092\u76ee\u6307\u305b\u308b\u3088\u3046\u306b<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379006\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\" alt=\"\u6700\u5f8c\u306e\u30d5\u30ed\u30f3\u30c6\u30a3\u30a2\" width=\"936\" height=\"264\" \/><\/a><\/p>\n<p>NASA \u306e\u30d9\u30c6\u30e9\u30f3\u5b87\u5b99\u98db\u884c\u58eb <a href=\"https:\/\/en.wikipedia.org\/wiki\/Nicole_Stott\">Nicole Stott<\/a> \u6c0f\u3068\u3001SpaceX \u306e\u5b87\u5b99\u98db\u884c\u58eb\u3001Inspiration4 \u30df\u30c3\u30b7\u30e7\u30f3\u306e\u30d1\u30a4\u30ed\u30c3\u30c8\u3001\u30a2\u30fc\u30c6\u30a3\u30b9\u30c8\u3068\u3044\u3046 3 \u3064\u306e\u9854\u3092\u6301\u3064 <a href=\"https:\/\/en.wikipedia.org\/wiki\/Sian_Proctor\">Sian Proctor<\/a> \u535a\u58eb\u304c\u3001\u5b87\u5b99\u63a2\u67fb\u306b\u304a\u3044\u3066\u30a4\u30f3\u30af\u30eb\u30fc\u30b7\u30d6\u306a\u8003\u3048\u65b9\u304c\u306a\u305c\u4e0d\u53ef\u6b20\u306a\u306e\u304b\u3092\u8a71\u3057\u3066\u304f\u308c\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u5b64\u72ec\u611f\u3001\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30a2\u30fc\u30c8\u3001\u5b87\u5b99\u3067\u306e\u30c8\u30a4\u30ec\u306b\u3064\u3044\u3066\u3084\u3001\u8ab0\u3082 (\u307e\u305f\u306f\u3001\u307b\u3093\u306e\u308f\u305a\u304b\u306a\u4eba\u3057\u304b) \u5230\u9054\u3057\u305f\u3053\u3068\u306e\u306a\u3044\u5834\u6240\u3092\u5927\u80c6\u306b\u76ee\u6307\u3059\u3053\u3068\u306b\u3064\u3044\u3066\u30012 \u4eba\u304c\u3069\u3046\u8003\u3048\u3066\u3044\u308b\u304b\u3092\u8a9e\u3063\u3066\u304f\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u00a0<\/p>\n<h2><strong>Webex \u30d1\u30fc\u30c8\u30ca\u30fc\u8cde\u53d7\u8cde\u8005\u306e\u7686\u69d8\u3001\u304a\u3081\u3067\u3068\u3046\u3054\u3056\u3044\u307e\u3059<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379016\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\" alt=\"Partner_awards\" width=\"936\" height=\"278\" \/><\/a><\/p>\n<h2><strong>Simone Biles \u6c0f\u3068\u5171\u306b\u300c\u81ea\u5206\u300d\u3068\u306f\u4f55\u304b\u3092\u6539\u3081\u3066\u8003\u3048\u308b<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379026\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\" alt=\"Simone_Biles\" width=\"936\" height=\"454\" \/><\/a><\/p>\n<p>\u4e16\u754c\u3067\u6700\u3082\u591a\u304f\u306e\u30e1\u30c0\u30eb\u3092\u7372\u5f97\u3057\u3066\u3044\u308b\u4f53\u64cd\u9078\u624b <a href=\"https:\/\/en.wikipedia.org\/wiki\/Simone_Biles\">Simone Biles<\/a> \u6c0f\u304c\u57f7\u884c\u526f\u793e\u9577\u517c\u6700\u9ad8\u4eba\u6750\u653f\u7b56\u76ee\u7684\u8cac\u4efb\u8005 <a href=\"https:\/\/www.linkedin.com\/in\/fkatsoudas\/\">Francine Katsoudas<\/a> \u3068\u306e\u5bfe\u8ac7\u3067\u3001\u300c\u81ea\u5206\u300d\u3092\u512a\u5148\u3059\u308b\u3053\u3068\u306e\u52c7\u6c17\u3068\u5fc5\u8981\u6027\u306b\u3064\u3044\u3066\u9b45\u529b\u7684\u306a\u8a71\u3092\u805e\u304b\u305b\u3066\u304f\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u5927\u5909\u7d20\u6674\u3089\u3057\u3044\u8b1b\u6f14\u8005\u306e\u65b9\u3005\u3068\u6280\u8853\u3092\u7d39\u4ecb\u3067\u304d\u3001\u6210\u9577\u8457\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5206\u91ce\u306b\u9802\u70b9\u3092\u5f53\u3066\u305f WebexOne \u306e\u697d\u3057\u3044 1 \u65e5\u3092\u304a\u5c4a\u3051\u3067\u304d\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u3001\u7d20\u6674\u3089\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u63d0\u4f9b\u306e\u305f\u3081\u306e\u512a\u308c\u305f\u6280\u8853\u3092\u652f\u3048\u3066\u3044\u308b\u30b7\u30b9\u30b3\u306e\u30c1\u30fc\u30e0\u3092\u8a87\u308a\u306b\u601d\u3044\u307e\u3059\u3002\u4eca\u5f8c\u3082\u9b45\u529b\u7684\u306a\u65b0\u30b5\u30fc\u30d3\u30b9\u3092\u767a\u8868\u3057\u3066\u3044\u304d\u307e\u3059\u306e\u3067\u3001\u3069\u3046\u305e\u3054\u671f\u5f85\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u8a73\u7d30\u60c5\u5831<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/hybridwork\/webexone-%e5%88%9d%e6%97%a5-%e3%83%8f%e3%82%a4%e3%83%96%e3%83%aa%e3%83%83%e3%83%89-%e3%83%af%e3%83%bc%e3%82%af%e3%81%ae%e5%86%8d%e8%80%83\/\">WebexOne \u521d\u65e5 | \u30cf\u30a4\u30d6\u30ea\u30c3\u30c9 \u30ef\u30fc\u30af\u306e\u518d\u8003<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/video-conferencing\/webex-%e3%81%ae%e6%96%b0%e6%a9%9f%e8%83%bd-2021-%e5%b9%b4-10-%e6%9c%88\/\">Webex \u306e\u65b0\u6a5f\u80fd: 2021 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