{"id":381261,"date":"2021-11-17T14:49:08","date_gmt":"2021-11-17T22:49:08","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%83%8f%e3%82%a4%e3%83%96%e3%83%aa%e3%83%83%e3%83%89-%e3%83%af%e3%83%bc%e3%82%af%e6%99%82%e4%bb%a3%e3%81%ae%e9%9c%80%e8%a6%81%e5%a2%97%e3%81%ab%e5%82%99%e3%81%88%e3%82%8b%e3%82%a4%e3%83%b3%e3%83%89\/"},"modified":"2021-11-17T14:49:08","modified_gmt":"2021-11-17T22:49:08","slug":"%e3%83%8f%e3%82%a4%e3%83%96%e3%83%aa%e3%83%83%e3%83%89-%e3%83%af%e3%83%bc%e3%82%af%e6%99%82%e4%bb%a3%e3%81%ae%e9%9c%80%e8%a6%81%e5%a2%97%e3%81%ab%e5%82%99%e3%81%88%e3%82%8b%e3%82%a4%e3%83%b3%e3%83%89","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-stories\/%e3%83%8f%e3%82%a4%e3%83%96%e3%83%aa%e3%83%83%e3%83%89-%e3%83%af%e3%83%bc%e3%82%af%e6%99%82%e4%bb%a3%e3%81%ae%e9%9c%80%e8%a6%81%e5%a2%97%e3%81%ab%e5%82%99%e3%81%88%e3%82%8b%e3%82%a4%e3%83%b3%e3%83%89\/","title":{"rendered":"\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9 \u30ef\u30fc\u30af\u6642\u4ee3\u306e\u9700\u8981\u5897\u306b\u5099\u3048\u308b\u30a4\u30f3\u30c9\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u4e8b\u60c5"},"content":{"rendered":"

\u30a4\u30f3\u30c9\u3067\u306f\u30d3\u30b8\u30cd\u30b9 \u30d7\u30ed\u30bb\u30b9 \u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0 (BPO) \u306e\u5206\u91ce\u304c\u6709\u671b\u682a\u306e\u4e00\u89d2\u3068\u3057\u3066\u6025\u6210\u9577\u3092\u898b\u305b\u3066\u3044\u307e\u3059\u3002\u4ed6\u696d\u7a2e\u306e\u4f8b\u306b\u898b\u308b\u3088\u3046\u306b\u3001\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u306e\u5927\u6d41\u884c\u306f BPO \u30bb\u30af\u30bf\u30fc\u306b\u3082\u751a\u5927\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3057\u305f\u304c\u3001\u540c\u30bb\u30af\u30bf\u30fc\u306f\u3053\u306e\u56f0\u96e3\u306a\u6642\u52e2\u306b\u3042\u3063\u3066\u3082\u4e26\u5916\u308c\u305f\u6253\u305f\u308c\u5f37\u3055\u3092\u898b\u305b\u3066\u3044\u307e\u3059\u3002\u30a4\u30f3\u30c9\u3067\u306f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066 BPO \u30bb\u30af\u30bf\u30fc\u306b\u72ec\u7279\u306e\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u304c\u751f\u307e\u308c\u3001\u540c\u696d\u754c\u306e\u4e8b\u696d\u8005\u306f\u56f0\u96e3\u3092\u5207\u308a\u629c\u3051\u3066\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9 \u30ef\u30fc\u30af\u3078\u3068\u5411\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30d6\u30ed\u30b0 \u30b7\u30ea\u30fc\u30ba\u3067\u306f\u3053\u3046\u3057\u305f\u30a4\u30f3\u30c9\u306e\u72b6\u6cc1\u306b\u5bfe\u3059\u308b\u5c55\u671b\u3092\u3001<\/span>Jamie Romanin<\/span><\/a> \u304c 2 \u56de\u306b\u5206\u3051\u3066\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u7b2c 1 \u90e8\uff1a\u8907\u5408\u578b\u30ef\u30fc\u30af\u6642\u4ee3\u306b\u304a\u3051\u308b\u300c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u524d\u7dda\u300d\u306b\u7acb\u3064\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc<\/span><\/b><\/span><\/h2>\n

\u30b3\u30ed\u30ca\u798d\u3068\u3044\u3046 100 \u5e74\u306b\u4e00\u5ea6\u306e\u51fa\u6765\u4e8b\u304c\u3001\u4e16\u754c\u4e2d\u306e\u3042\u3089\u3086\u308b\u56fd\u3067\u300c\u751f\u6d3b\u69d8\u5f0f\u300d\u3084\u300c\u4eba\u9593\u306e\u6761\u4ef6\u300d\u3092\u5909\u5bb9\u3055\u305b\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

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\u7279\u306b\u4f01\u696d\u306f\u3001\u6700\u65b0\u306e\u6280\u8853\u3092\u5c0e\u5165\u3057\u3001\u5805\u7262\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u8907\u5408\u578b\u306e\u30ef\u30fc\u30af \u30e2\u30c7\u30eb\u306b\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3053\u3068\u3092\u808c\u3067\u611f\u3058\u3066\u3044\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u30a4\u30f3\u30c9\u3082\u4ed6\u56fd\u306e\u4f8b\u306b\u6f0f\u308c\u305a\u3053\u3046\u3057\u305f\u9700\u8981\u3084\u3055\u307e\u3056\u307e\u306a\u8981\u6c42\u306b\u5fdc\u3048\u308b\u3079\u304f\u60aa\u6226\u82e6\u95d8\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u7206\u767a\u7684\u306a\u611f\u67d3\u306e\u5f71\u97ff\u306b\u3088\u308b\u5168\u56fd\u7684\u306a\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u306e\u89e3\u9664\u5f8c\u306b\u6700\u521d\u306b\u7acb\u3061\u76f4\u3063\u305f\u306e\u304c\u56fd\u5185\u306e\u60c5\u5831\u6280\u8853 (IT) \u7523\u696d\u3084\u30d3\u30b8\u30cd\u30b9 \u30d7\u30ed\u30bb\u30b9\u7ba1\u7406 (BPM) \u3068\u3044\u3063\u305f\u696d\u754c\u3067\u3042\u308b\u3053\u3068\u306f\u983c\u3082\u3057\u3044\u4e8b\u5b9f\u3067\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

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\u7b2c 1 \u90e8\u306b\u3042\u305f\u308b\u4eca\u56de\u306e\u8a18\u4e8b\u3067\u306f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9 \u30ef\u30fc\u30af\u306b\u76ee\u3092\u5411\u3051\u3064\u3064\u3001\u3053\u3046\u3057\u305f\u4e16\u754c\u306e\u6f6e\u6d41\u3084\u30d3\u30b8\u30cd\u30b9 \u30d7\u30ed\u30bb\u30b9\u306e\u57fa\u76e4\u3068\u3057\u3066\u4e0d\u53ef\u6b20\u306a\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u81ea\u4f53\u304c\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3001\u5909\u5bb9\u3057\u305f\u306e\u304b\u3001\u305d\u3057\u3066\u3053\u306e\u65b0\u3057\u3044\u3001\u5834\u6240\u3092\u554f\u308f\u306a\u3044\u50cd\u304d\u65b9\u306b\u304a\u3051\u308b\u4eca\u65e5\u306e\u96e3\u984c\u3092\u514b\u670d\u3057\u305f\u306e\u304b\u3092\u3064\u3076\u3055\u306b\u691c\u8a0e\u3057\u307e\u3059\u3002\u00a0<\/span>\u00a0<\/span><\/p>\n

\u6210\u529f\u3078\u306e\u65b9\u5411\u8ee2\u63db\u00a0<\/span><\/b>\u00a0<\/span><\/h2>\n

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\u3053\u306e\u5de7\u5999\u3067\u8a08\u7b97\u3055\u308c\u305f\u52d5\u304d\u306f\u696d\u754c\u5168\u4f53\u306b\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3057\u305f\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u3053\u306e\u6570\u304b\u6708\u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304b\u304b\u308f\u308b\u3084\u308a\u53d6\u308a\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u306b\u79fb\u884c\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u306b\u5f93\u4e8b\u3059\u308b\u5f93\u696d\u54e1\u306e\u5206\u6563\u5316\u304c\u884c\u308f\u308c\u308b\u3068\u3044\u3046\u5f62\u3067\u306e\u5927\u304d\u306a\u5909\u5316\u3068\u3057\u3066\u8868\u308c\u307e\u3057\u305f\u3002<\/span>\u00a0<\/span><\/p>\n

\u3053\u306e\u5909\u5316\u3092\u6570\u5b57\u304b\u3089\u8003\u3048\u3066\u307f\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5206\u91ce\u306e\u696d\u754c\u56e3\u4f53\u3067\u3042\u308b <\/span>NASSCOM<\/span><\/a> \u306e\u8a66\u7b97\u306b\u3088\u308c\u3070\u3001BPM \u696d\u754c\u306e\u6210\u9577\u7387\u306f 2021 \u5e74 3 \u6708 31 \u65e5\u3092\u671f\u672b\u3068\u3059\u308b\u4f1a\u8a08\u5e74\u5ea6\u306b\u304a\u3044\u3066 2.3%\u3001\u7d4c\u6e08\u898f\u6a21\u306b\u3057\u3066 380 \u5104\u30c9\u30eb\u306b\u9054\u3059\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u30a4\u30f3\u30c9\u653f\u5e9c\u306b\u3088\u308b\u3068\u3001\u540c\u696d\u754c\u306e\u6f5c\u5728\u7684\u306a\u7d4c\u6e08\u898f\u6a21\u306f 2025 \u5e74 3<\/sup><\/span>\u00a0<\/span>\u307e\u3067\u306b\u306f 555 \u5104\u30c9\u30eb\u306b\u4e0a\u308b\u3068\u3044\u3046\u8a66\u7b97\u3082\u3042\u308a\u307e\u3059 (PTI\u30012021 \u5e74)<\/span>\u3002\u00a0<\/span><\/p>\n

\u3053\u306e\u6570\u5b57\u306b\u306f\u3001\u5e02\u5834\u306e\u5909\u5316\u3092\u53d7\u3051\u5165\u308c\u3066\u5bfe\u5fdc\u3057\u3066\u3044\u3053\u3046\u3068\u3044\u3046\u4f01\u696d\u306e\u59ff\u52e2\u304c\u898b\u3066\u53d6\u308c\u307e\u3059\u3002\u3064\u307e\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30d3\u30b8\u30cd\u30b9 \u30d7\u30ed\u30bb\u30b9\u3092\u5c0e\u5165\u3059\u308b\u91cd\u8981\u6027\u3092\u8a8d\u8b58\u3057\u3001\u80fd\u529b\u767a\u63ee\u306e\u59a8\u3052\u3068\u306a\u308b\u3082\u306e\u3092\u53d6\u308a\u9664\u3044\u305f\u65b0\u3057\u3044\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u6587\u5316\u3092\u53d6\u308a\u5165\u308c\u3001\u8cac\u4efb\u611f\u3092\u6301\u3063\u3066\u4eba\u6750\u3092\u652f\u63f4\u3059\u308b\u7d44\u7e54\u306b\u3088\u3063\u3066\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u3068\u904b\u7528\u306e\u6700\u9069\u5316\u3092\u5b9f\u73fe\u3057\u3088\u3046\u3068\u3044\u3046\u59ff\u52e2\u304c\u305d\u3053\u306b\u3042\u308a\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u9032\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><\/b>\u00a0<\/span><\/h2>\n

\u78ba\u304b\u306b\u3001\u5909\u5316\u306f\u81f3\u308b\u6240\u306b\u73fe\u308c\u3066\u3044\u307e\u3059\u3002\u30b3\u30ed\u30ca\u798d\u306b\u3088\u3063\u3066\u3082\u305f\u3089\u3055\u308c\u305f\u5909\u5316\u306f\u9867\u5ba2\u304c\u671f\u5f85\u3059\u308b\u3082\u306e\u3092\u3082\u5909\u3048\u3001\u4f01\u696d\u306f\u53d6\u308a\u6b8b\u3055\u308c\u307e\u3044\u3068\u5fc5\u6b7b\u3067\u3059\u3002\u73fe\u5b9f\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u3084\u5834\u6240\u3092\u554f\u308f\u306a\u3044\u50cd\u304d\u65b9\u306e\u5e83\u304c\u308a\u306b\u3088\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u306e\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306f\u5897\u3048\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u671f\u5f85\u3059\u308b\u89e3\u6c7a\u6642\u9593\u3082\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u77ed\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u6700\u5f8c\u306b\u9280\u884c\u306e\u7a93\u53e3\u306b\u884c\u3063\u305f\u3068\u304d\u3084\u3001\u63a5\u5ba2\u3092\u4f34\u3046\u304a\u5e97\u3092\u5229\u7528\u3057\u305f\u3068\u304d\u306e\u3053\u3068\u3092\u899a\u3048\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u306f\u3042\u3089\u3086\u308b\u30bb\u30af\u30bf\u30fc\u3067\u767a\u751f\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3082\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u306f\u305d\u306e\u898f\u6a21\u306f\u5927\u304d\u304f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u7ba1\u7406\u3068\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u5927\u4e8b\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u305d\u3057\u3066\u30d3\u30b8\u30cd\u30b9 \u30d7\u30ed\u30bb\u30b9 \u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0 (BPO) \u306e\u73fe\u5834\u3067\u306f\u3001\u5f37\u5316\u306e\u305f\u3081\u306e\u5bfe\u7b56\u304c\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u3068\u3044\u3046\u6f6e\u6d41\u306b\u4e57\u3063\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304b\u304b\u308f\u308b\u904b\u7528\u3092\u80fd\u529b\u306e\u3042\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u306b\u59d4\u306d\u3001\u81ea\u3089\u306f\u57fa\u5e79\u4e8b\u696d\u306b\u6ce8\u529b\u3057\u3088\u3046\u3068\u3044\u3046\u4f01\u696d\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

BPO \u5e02\u5834\u306e\u6210\u9577\u306b\u521d\u3081\u3066\u9670\u308a\u304c\u898b\u3089\u308c (\u7279\u306b\u30a4\u30f3\u30c9\u56fd\u5185\u3067\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u304c\u5b9f\u884c\u3055\u308c\u305f 2021 \u4f1a\u8a08\u5e74\u5ea6\u306e\u7b2c\u4e00\u56db\u534a\u671f)\u3001\u63d0\u4f9b\u3078\u306e\u61f8\u5ff5\u304b\u3089\u6280\u8853\u95a2\u9023\u3078\u306e\u8cc7\u672c\u6295\u4e0b\u304c\u843d\u3061\u8fbc\u3093\u3060\u3082\u306e\u306e\u3001\u305d\u306e\u307e\u307e\u4e0d\u632f\u306b\u9665\u308b\u3068\u3044\u3046\u30b7\u30ca\u30ea\u30aa\u306f\u9593\u9055\u3044\u306a\u304f\u5909\u308f\u308a\u59cb\u3081\u3066\u304a\u308a\u3001\u3059\u3067\u306b\u826f\u3044\u65b9\u5411\u3078\u306e\u6210\u9577\u304c\u898b\u3089\u308c\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u308b\u523a\u6fc0\u7b56<\/span><\/b>\u00a0<\/span><\/h2>\n

\u3067\u306f\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3092\u4e2d\u5fc3\u306b\u3001\u5e02\u5834\u5168\u4f53\u3092\u52e2\u3044\u3065\u304b\u305b\u3066\u3044\u308b\u65bd\u7b56\u306b\u306f\u4ed6\u306b\u4f55\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u304b\u3002<\/span>\u00a0<\/span><\/p>\n

\u7b2c\u4e00\u306b\u6319\u3052\u3089\u308c\u308b\u306e\u306f\u3001\u30b3\u30ed\u30ca\u798d\u3068\u3044\u3046\u6642\u4ee3\u72b6\u6cc1\u306b\u3042\u3063\u3066\u3001\u8907\u5408\u578b\u30ef\u30fc\u30af\u306b\u3088\u308b\u8ca0\u62c5\u306e\u8efd\u6e1b\u63aa\u7f6e\u3068\u3057\u3066\u30a4\u30f3\u30c9\u653f\u5e9c\u304c\u6cd5\u5f8b\u304a\u3088\u3073\u898f\u5236\u306e\u7de9\u548c\u3092\u5b9f\u65bd\u3057\u3001\u5834\u6240\u3092\u554f\u308f\u306a\u3044\u50cd\u304d\u65b9\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3057\u305f\u3053\u3068\u3067\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u30a4\u30f3\u30c9\u653f\u5e9c\u306f 2020 \u5e74 11 \u6708\u3001\u305d\u306e\u4ed6\u306e\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30d0\u30a4\u30c0 (OSP) \u5411\u3051\u306b\u6539\u8a02\u7248\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3 1<\/sup><\/span>\u00a0<\/span>(Bureau\u30012020) \u3092\u767a\u884c\u3057\u307e\u3057\u305f\u30022021 \u5e74 6 \u6708\u306b\u306f\u3055\u3089\u306b\u5bfe\u8c61\u3092\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u6539\u8a02\u306b\u3088\u3063\u3066\u56fd\u5185\u306e OSP \u3068\u56fd\u969b\u7684\u306a OSP \u306e\u9593\u306b\u3042\u3063\u305f\u533a\u5225\u304c\u7121\u304f\u306a\u308a\u3001\u3042\u3089\u3086\u308b\u7a2e\u985e\u306e OSP \u304c\u76f8\u4e92\u7684\u306b\u3064\u306a\u304c\u308a\u3092\u6301\u3066\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u308c\u3060\u3051\u3067\u306a\u304f\u3001\u540c\u3058\u4f1a\u793e\u3084\u30b0\u30eb\u30fc\u30d7\u4f1a\u793e\u3001\u3064\u306a\u304c\u308a\u306e\u306a\u3044\u4f01\u696d\u306b\u5c5e\u3059\u308b OSP \u30bb\u30f3\u30bf\u30fc\u9593\u306e\u30c7\u30fc\u30bf\u306e\u76f8\u4e92\u63a5\u7d9a\u306b\u5bfe\u3057\u3066\u8a2d\u3051\u3089\u308c\u3066\u3044\u305f\u5236\u9650\u3082\u64a4\u5ec3\u3055\u308c\u3066\u3044\u307e\u3059 <\/span>2<\/sup>(Doval\u30012021 \u5e74)\u202f<\/span>\u3002\u00a0<\/span><\/p>\n

\u3053\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306f\u4e3b\u306b\u3001\u30ca\u30ec\u30c3\u30b8 \u30d7\u30ed\u30bb\u30b9 \u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0 (KPO) \u3084 IT \u5bfe\u5fdc\u30b5\u30fc\u30d3\u30b9 (ITeS) \u4e8b\u696d\u8005\u3001\u30b3\u30fc\u30eb \u30bb\u30f3\u30bf\u30fc\u306b\u52a0\u3048\u3066\u3001\u97f3\u58f0\u7cfb\u306e BPO \u306b\u5bfe\u5fdc\u3059\u308b\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u5236\u9650\u64a4\u5ec3\u306e\u52b9\u679c\u306f\u6bd4\u8f03\u7684\u898f\u6a21\u306e\u5c0f\u3055\u3044\u5e02\u3084\u753a\u306b\u307e\u3067\u4eba\u6750\u7372\u5f97\u306e\u624b\u3092\u5e83\u3052\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u3060\u3051\u3067\u306a\u304f\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306b\u304a\u3051\u308b\u4e16\u754c\u6700\u5927\u7d1a\u306e\u4ed5\u5411\u3051\u5148\u3067\u3042\u308b\u30a4\u30f3\u30c9\u304c\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3057\u3001\u30b7\u30a7\u30a2\u3092\u4f38\u3070\u3057\u3066\u3044\u308b\u30d5\u30a3\u30ea\u30d4\u30f3\u306a\u3069\u306e\u5730\u57df\u306b\u5bfe\u6297\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u3082\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u3055\u3089\u306b\u3082\u3046 1 \u3064\u3001BPO \u696d\u754c\u306b\u6709\u5229\u306b\u50cd\u304f\u3068\u8003\u3048\u3089\u308c\u308b\u52d5\u304d\u304c\u30a4\u30f3\u30c9\u653f\u5e9c\u304b\u3089\u901a\u9054\u3055\u308c\u307e\u3057\u305f\u3002\u305d\u308c\u306f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0 \u30b5\u30fc\u30d3\u30b9\u306e\u4ed5\u5411\u3051\u5148\u304c\u30a4\u30f3\u30c9\u306e\u5834\u5408\u3001\u307e\u305f\u306f\u5916\u56fd\u306e\u4e8b\u696d\u8005\u5411\u3051\u306e\u305d\u3046\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u540c\u56fd\u5185\u3067\u884c\u3046\u5834\u5408\u306b\u306f\u300118% \u306e\u7269\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u7a0e (GST) \u304c\u514d\u9664\u3055\u308c\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059 4<\/sup><\/span>\u00a0(Sikarwar\u30012021 \u5e74)\u3002\u3053\u306e\u63aa\u7f6e\u306e\u304a\u304b\u3052\u3067\u30a4\u30f3\u30c9\u56fd\u5185\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306f\u53ce\u76ca\u5316\u306e\u898b\u7a4d\u3082\u308a\u306e\u89b3\u70b9\u3067\u4ed6\u56fd\u3068\u6e21\u308a\u5408\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u3053\u3046\u3057\u305f\u52d5\u304d\u304c\u56fd\u5185\u7523\u696d\u306b\u3068\u3063\u3066\u6b53\u8fce\u3059\u3079\u304d\u6d41\u308c\u3067\u3042\u308b\u3053\u3068\u306f\u7591\u3044\u3088\u3046\u306a\u304f\u3001\u653f\u5e9c\u3082\u4f01\u696d\u306e\u652f\u63f4\u306b\u306f\u7a4d\u6975\u7684\u3067\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u3067\u3059\u304c\u3053\u306e\u984c\u6750\u306b\u3064\u3044\u3066\u306f 2 \u56de\u76ee\u306e\u8a18\u4e8b\u3067\u3082\u3046\u4e00\u6b69\u8e0f\u307f\u8fbc\u3093\u3067\u691c\u8a0e\u3057\u3066\u307f\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u6b21\u56de\u306f\u8907\u5408\u578b\u30ef\u30fc\u30af\u306e\u5b9f\u73fe\u306b\u3042\u305f\u3063\u3066\u306e\u969c\u58c1\u3084\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u306b\u76ee\u3092\u5411\u3051\u308b\u3068\u3068\u3082\u306b\u3001\u6ce8\u76ee\u306e\u9769\u65b0\u7684\u306a\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u50cd\u304f\u30ef\u30fc\u30ab\u30fc\u306e\u6d3b\u8e8d\u3092\u652f\u3048\u308b\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u6700\u65b0\u6a5f\u80fd\u3092\u63a2\u308a\u307e\u3059\u3002\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Webex<\/span><\/a> \u304c\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9 \u30ef\u30fc\u30af\u6642\u4ee3\u306e\u30c1\u30fc\u30e0 \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u3044\u304b\u306b\u4fc3\u9032\u3067\u304d\u308b\u304b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u306f\u3001\u793a\u5506\u306b\u5bcc\u3080\u3053\u3061\u3089\u306e<\/span>\u30d6\u30ed\u30b0<\/span><\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/span>\u00a0<\/span><\/p><\/blockquote>\n

\u00a0<\/span>\u51fa\u5178<\/strong><\/p>\n

    \n
  1. Bureau\u3001F (2020 \u5e74 11 \u6708 6 \u65e5)\u3002<\/span>The Financial Express<\/span><\/a>\u3002<\/span><\/i>\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
      \n
    1. Doval\u3001P (2021 \u5e74 6 \u6708 24 \u65e5)\u3002<\/span>The Times of India<\/span><\/a>\u3002<\/span><\/i>\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
        \n
      1. PTI (2021 \u5e74 2 \u6708 15 \u65e5)\u3002<\/span>LiveMint<\/span><\/a>\u3002<\/span><\/i>\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
          \n
        1. Sikarwar\u3001D (2021 \u5e74 9 \u6708 21 \u65e5)\u3002<\/span>The Economic Times<\/span><\/a>\u3002<\/span><\/i>\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ol>\n

          \u305d\u306e\u4ed6\u306e\u8a18\u4e8b\u00a0\u00a0<\/strong><\/p>\n

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          \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u62e1\u5f35\u3057\u9867\u5ba2\u306e\u5e0c\u671b\u306b\u5bc4\u308a\u6dfb\u3046<\/span><\/a> [\u30aa\u30f3\u30c7\u30de\u30f3\u30c9 \u30a6\u30a7\u30d3\u30ca\u30fc]<\/span>\u00a0<\/span><\/p>\n

          \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u5316\u3059\u308b\u60c5\u52e2 – \u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u8996\u70b9<\/span><\/a> [\u30aa\u30f3\u30c7\u30de\u30f3\u30c9 \u30a6\u30a7\u30d3\u30ca\u30fc]<\/span>\u00a0<\/span><\/p>\n

          \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

          \u30a4\u30f3\u30c9\u3067\u306f\u30d3\u30b8\u30cd\u30b9 \u30d7\u30ed\u30bb\u30b9 \u30a2\u30a6\u30c8\u30bd\u30fc […]<\/p>\n","protected":false},"author":5426,"featured_media":380726,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1505,1584],"tags":[3689],"class_list":["post-381261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-ja","category-customer-experience","tag-call-center"],"acf":[],"yoast_head":"\n\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9 \u30ef\u30fc\u30af\u6642\u4ee3\u306e\u9700\u8981\u5897\u306b\u5099\u3048\u308b\u30a4\u30f3\u30c9\u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u4e8b\u60c5 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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