{"id":383233,"date":"2021-12-10T12:49:48","date_gmt":"2021-12-10T20:49:48","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e6%97%85%e8%a1%8c%e4%bf%9d%e9%99%ba%e6%a5%ad%e7%95%8c%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%80%8c%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88-%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%80%8d%e3%83%86\/"},"modified":"2021-12-10T12:49:48","modified_gmt":"2021-12-10T20:49:48","slug":"%e6%97%85%e8%a1%8c%e4%bf%9d%e9%99%ba%e6%a5%ad%e7%95%8c%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%80%8c%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88-%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%80%8d%e3%83%86","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e6%97%85%e8%a1%8c%e4%bf%9d%e9%99%ba%e6%a5%ad%e7%95%8c%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%80%8c%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88-%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%80%8d%e3%83%86\/","title":{"rendered":"\u65c5\u884c\u4fdd\u967a\u696d\u754c\u306b\u304a\u3051\u308b\u300c\u30b3\u30f3\u30bf\u30af\u30c8 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90% \u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u30b3\u30fc\u30eb \u30c7\u30d5\u30ec\u30af\u30b7\u30e7\u30f3 \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001CX \u9762\u3067\u306e\u3053\u306e\u5931\u6557\u306f\u3001\u65c5\u884c\u696d\u754c\u3084\u4fdd\u967a\u696d\u754c\u306e\u3044\u305a\u308c\u304b\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc 1 \u793e\u306b\u9650\u3063\u305f\u554f\u984c\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u4e00\u822c\u7684\u306b\u3001\u3053\u306e\u696d\u754c\u306e\u591a\u304f\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001\u4f9d\u7136\u3068\u3057\u3066\u65e7\u5f0f\u306e\u98db\u884c\u6a5f\u4e88\u7d04\u30b7\u30b9\u30c6\u30e0\u3001\u30ec\u30ac\u30b7\u30fc \u30d7\u30ed\u30bb\u30b9\u3001\u8001\u673d\u5316\u3057\u305f\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u591a\u304f\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u306f\u3001\u30b3\u30ed\u30ca\u798d\u306b\u898b\u821e\u308f\u308c\u305f\u3068\u304d\u3067\u3082\u3001\u5728\u5b85\u52e4\u52d9\u3068\u3044\u3046\u9078\u629e\u80a2\u3055\u3048\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n<p>\u9593\u9055\u3044\u306a\u304f\u3001\u3053\u306e\u5927\u898f\u6a21\u306a\u300cCX \u306e\u5927\u6df7\u4e71\u300d\u3001\u3064\u307e\u308a\u3053\u306e\u30cf\u30a4\u30ec\u30d9\u30eb\u306e\u554f\u984c\u306f\u3001\u3053\u306e\u5f8c\u3055\u3089\u306a\u308b\u5f71\u97ff\u3092\u53d7\u3051\u305f\u696d\u754c\u306b\u5927\u304d\u306a\u6253\u6483\u3092\u4e0e\u3048\u307e\u3057\u305f\u3002\u5b9f\u969b\u3001\u65c5\u884c\u696d\u754c\u3068\u65c5\u884c\u4fdd\u967a\u696d\u754c\u306f\u3001\u3053\u306e\u30b3\u30ed\u30ca\u798d\u306b\u3088\u3063\u3066\u6700\u5927\u306e\u6253\u6483\u3092\u53d7\u3051\u305f\u696d\u754c\u306e 1 \u3064\u306b\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u672a\u66fe\u6709\u306e\u5f71\u97ff\u3092\u88ab\u3063\u3066\u696d\u7e3e\u304c\u6025\u6fc0\u306b\u843d\u3061\u8fbc\u3093\u3060\u305f\u3081\u3001\u697d\u89b3\u4e3b\u7fa9\u8005\u3067\u3055\u3048\u3082\u6050\u308c\u308b\u4e8b\u614b\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u4e16\u754c\u7684\u306a\u30b3\u30ed\u30ca\u798d\u306b\u3088\u3063\u3066\u5e02\u5834\u304c\u4e0d\u5b89\u5b9a\u306b\u306a\u308a\u3001\u4e0d\u78ba\u5b9f\u3055\u304c\u9577\u5f15\u3044\u3066\u3044\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u696d\u754c\u306b\u306f\u6df7\u4e71\u304c\u751f\u3058\u3066\u3044\u308b\u3088\u3046\u3067\u3059\u3002\u4e16\u754c\u7684\u306b\u79fb\u52d5\u304c\u7981\u6b62\u3055\u308c\u305f\u3053\u3068\u3084\u3001\u79fb\u52d5\u5236\u9650\u306e\u7d99\u7d9a\u3001\u7e70\u308a\u8fd4\u3055\u308c\u308b\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u304c\u539f\u56e0\u3067\u3059\u3002<\/p>\n<p>\u5b9f\u969b\u3001\u65c5\u884c\u696d\u754c\u306e\u7d71\u8a08\u306f\u9a5a\u304f\u3079\u304d\u6570\u5b57\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.tourism.australia.com\/en\/markets-and-stats\/tourism-statistics\/international-market-performance.html\" target=\"_blank\" rel=\"noopener\">\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u653f\u5e9c\u89b3\u5149\u5c40<\/a>\u306b\u3088\u308b\u3068\u30012020 \u5e74 10 \u6708\u307e\u3067\u306e 1 \u5e74\u9593\u306e\u6d77\u5916\u304b\u3089\u306e\u8a2a\u554f\u8005\u6570\u306f\u3001\u5bfe 2019 \u5e74\u6bd4\u3067 60.7% \u6e1b\u5c11\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u30c8\u30f3\u30cd\u30eb\u306e\u5411\u3053\u3046\u306b\u898b\u3048\u59cb\u3081\u305f\u5149<\/h2>\n<p>2021 \u5e74\u306b\u306a\u308b\u3068\u3001\u3053\u306e\u7d71\u8a08\u306f\u3055\u3089\u306b\u60aa\u5316\u3057\u307e\u3057\u305f\u3002\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u653f\u5e9c\u306e\u30a4\u30f3\u30d5\u30e9\u30fb\u904b\u8f38\u30fb\u5730\u65b9\u958b\u767a\u30fb\u901a\u4fe1\u7701\u306b\u3088\u308b\u3068\u30012021 \u5e74 9 \u6708\u306e\u65c5\u5ba2\u8f38\u9001\u6570\u306f\u3001<a href=\"https:\/\/www.bitre.gov.au\/statistics\/aviation\/international\" target=\"_blank\" rel=\"noopener\">2019 \u5e74 9 \u6708\u306b\u8a18\u9332\u3055\u308c\u305f 350 \u4e07\u304b\u3089 98.8% \u6e1b\u5c11\u3057\u307e\u3057\u305f\u3002<\/a><\/p>\n<p>\u3053\u306e\u7d71\u8a08\u306b\u306f\u6182\u9b31\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u5236\u9650\u306f\u5c11\u3057\u305a\u3064\u89e3\u9664\u3055\u308c\u3064\u3064\u3042\u308a\u3001\u30c8\u30f3\u30cd\u30eb\u306e\u5411\u3053\u3046\u306b\u5149\u304c\u898b\u3048\u59cb\u3081\u3066\u3044\u307e\u3059\u3002\u6210\u529f\u3078\u306e\u5165\u308a\u53e3\u3068\u3001\u65c5\u884c\u4fdd\u967a\u696d\u754c\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u300c\u518d\u6d3b\u6027\u5316\u300d\u306b\u5411\u3051\u305f\u9053\u3067\u3059\u3002<\/p>\n<p>\u3067\u306f\u3001\u65c5\u884c\u4fdd\u967a\u696d\u8005\u306f\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u904e\u53bb\u306e CX \u306e\u5931\u6557\u3092\u7e70\u308a\u8fd4\u3055\u305a\u306b\u3001\u4eca\u5f8c\u306b\u5411\u3051\u3066\u4e07\u5168\u306e\u6e96\u5099\u3092\u6574\u3048\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b?\u7c21\u5358\u306b\u8a00\u3046\u3068\u3001\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u591a\u304f\u306f\u3001\u30af\u30e9\u30a6\u30c9\u304b\u3089\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30d1\u30ef\u30fc\u306b\u76ee\u3092\u5411\u3051\u59cb\u3081\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<h2><strong>\u65b0\u3057\u3044 CX \u306e\u672a\u6765\u306b\u5411\u3051\u3066 Cover-More \u793e\u304c\u65b9\u5411\u8ee2\u63db<\/strong><\/h2>\n<p><a href=\"https:\/\/www.linkedin.com\/posts\/webex_cover-more-navigates-changing-work-environment-activity-6872626910304735232-UJ3N\" target=\"_blank\" rel=\"noopener\">Cover-More<\/a> \u793e (Zurich Insurance Group \u306e\u4e00\u90e8) \u3092\u4f8b\u306b\u6319\u3052\u308b\u3068\u3001\u540c\u793e\u306f\u30b3\u30ed\u30ca\u798d\u3067\u306e\u7d4c\u9a13\u5168\u4f53\u3092\u9867\u307f\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u91cd\u8996\u3078\u306e\u6226\u7565\u5909\u66f4\u3092\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u5168\u4f53\u306b Webex Contact Center \u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u304c\u529f\u3092\u594f\u3057\u3001\u3059\u3067\u306b\u5bfe\u524d\u5e74\u6bd4\u306e\u904b\u7528\u30b3\u30b9\u30c8\u306e 30% \u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Group CEO \u306e Cara Morton \u6c0f\u306b\u3088\u308b\u3068\u3001\u30b3\u30ed\u30ca\u798d\u306b\u898b\u821e\u308f\u308c\u305f\u969b\u306e\u540c\u793e\u306e\u6700\u512a\u5148\u4e8b\u9805\u306f\u3001\u65c5\u884c\u8005\u3092\u5bb6\u306b\u5e30\u3059\u3053\u3068\u3067\u3057\u305f\u3002\u300c\u305d\u306e\u5f8c\u79c1\u305f\u3061\u306f\u3059\u3050\u3055\u307e\u672a\u6765\u306b\u76ee\u3092\u5411\u3051\u307e\u3057\u305f\u3002\u4e00\u5c64\u57fa\u76e4\u3092\u5f37\u5316\u3057\u3066\u65c5\u884c\u696d\u754c\u306b\u623b\u3063\u3066\u304f\u308b\u306b\u306f\u4f55\u304c\u5fc5\u8981\u306a\u306e\u304b\u3092\u8003\u3048\u3001\u307e\u305a\u304a\u5ba2\u69d8\u306e\u3053\u3068\u3092\u8003\u3048\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u305f\u300d\u3068 Morton \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u8ab0\u3082\u304c CX \u3092\u5ff5\u982d\u306b\u7f6e\u3044\u3066\u3044\u308b\u4eca\u65e5\u3001Webex \u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u91cd\u8996\u3057\u3066\u3044\u308b\u306e\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u3068\u3001\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002Cover-More \u793e\u3067\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u304a\u3088\u3073\u30af\u30e9\u30a6\u30c9\u62c5\u5f53\u306e\u30b0\u30ed\u30fc\u30d0\u30eb \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3092\u52d9\u3081\u308b James Hill \u6c0f\u306b\u3088\u308b\u3068\u3001\u540c\u793e\u306f\u300c\u65e2\u6210\u6982\u5ff5\u306b\u3068\u3089\u308f\u308c\u305a\u306b\u7269\u4e8b\u3092\u8003\u3048\u308b\u300d\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u73fe\u5b9f\u3092\u898b\u3064\u3081\u307e\u3057\u3087\u3046\u3002\u4eca\u65e5\u306e\u9867\u5ba2\u304c\u6c42\u3081\u3066\u3044\u308b\u306e\u306f\u3001\u96fb\u8a71\u3092\u304b\u3051\u3066\u8a71\u3059\u6a5f\u80fd\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u306f\u30c7\u30b8\u30bf\u30eb 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\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001Webex \u306f\u76f4\u89b3\u7684\u306b\u5229\u7528\u3067\u304d\u3001\u30b0\u30ed\u30fc\u30d0\u30eb \u30ec\u30dd\u30fc\u30c8\u3084\u30c7\u30fc\u30bf\u5206\u6790\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u63d0\u4f9b\u3057\u307e\u3059\u3002\u300c\u4ee5\u524d\u306f\u30e1\u30c8\u30ea\u30c3\u30af\u3092\u4e8b\u524d\u306b\u5165\u624b\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002Webex \u306e\u304a\u304b\u3052\u3067\u3001\u304a\u5ba2\u69d8\u304c\u3069\u3053\u304b\u3089\u6765\u305f\u306e\u304b\u3068\u3044\u3046\u60c5\u5831\u3084\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u65b9\u6cd5\u306a\u3069\u3001\u304b\u3064\u3066\u306f\u78ba\u8a8d\u3067\u304d\u306a\u304b\u3063\u305f\u30c7\u30fc\u30bf\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d<\/p>\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u6b21\u306e\u30d3\u30c7\u30aa\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><iframe loading=\"lazy\" title=\"Seamlessly navigate the changing work environment   |  Cover-More\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/sn8p0I9Nx3Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><strong>\u5171\u611f\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/strong><\/h2>\n<p>\u3057\u304b\u3057\u3001\u91cd\u8981\u306a\u306e\u306f\u9867\u5ba2\u306b\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5f37\u5316\u3055\u308c\u305f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u30c7\u30fc\u30bf\u306e\u30d1\u30ef\u30fc\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u306b\u5171\u611f\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc 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\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u6df1\u3044\u3064\u306a\u304c\u308a\u3092\u7bc9\u304f\u306e\u306b\u5f79\u7acb\u3064\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u30b3\u30ed\u30ca\u798d\u3067\u5f97\u3089\u308c\u305f\u6559\u8a13\u304c\u3042\u308b\u3068\u3059\u308c\u3070\u3001\u305d\u308c\u306f\u4eba\u3005\u304c\u4ed5\u4e8b\u3067\u3082\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u3067\u3082\u3064\u306a\u304c\u308a\u3092\u6c42\u3081\u3066\u3044\u308b\u3053\u3068\u3001\u305d\u3057\u3066\u3088\u308a\u5f37\u3044\u3064\u306a\u304c\u308a\u3068\u6700\u9069\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u52a9\u3051\u304c\u5fc5\u8981\u3067\u3042\u308b\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/\">Webex \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/a><\/p><\/blockquote>\n<p><strong>\u8a73\u7d30\u60c5\u5831<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%91%e3%83%bc%e3%83%88-1-webex-%e3%81%a7%e3%80%81%e3%83%8f%e3%82%a4%e3%83%96%e3%83%aa%e3%83%83%e3%83%89%e5%8b%a4%e5%8b%99%e3%81%ae%e6%99%82%e4%bb%a3%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%82%b3\/\">\u30d1\u30fc\u30c8 1: Webex \u3067\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u52e4\u52d9\u306e\u6642\u4ee3\u306b\u304a\u3051\u308b\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6d3b\u8e8d\u3092\u5f8c\u62bc\u3057 <\/a>\u00a0[<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%87%e3%83%bc%e3%82%bf%e3%82%92%e3%83%95%e3%83%ab%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%82%88%e3%82%8a\/\">\u30d6\u30ed\u30b0\u8a18\u4e8b<\/a>]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-stories\/%e3%83%91%e3%83%bc%e3%83%88-2-webex-%e3%81%a7%e3%80%81%e3%83%8f%e3%82%a4%e3%83%96%e3%83%aa%e3%83%83%e3%83%89%e5%8b%a4%e5%8b%99%e3%81%ae%e6%99%82%e4%bb%a3%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%82%b3\/\">\u30d1\u30fc\u30c8 2: Webex \u3067\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u52e4\u52d9\u306e\u6642\u4ee3\u306b\u304a\u3051\u308b\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6d3b\u8e8d\u3092\u5f8c\u62bc\u3057 <\/a>\u00a0[<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e9%a1%a7%e5%ae%a2%e7%ac%ac%e4%b8%80%e3%82%92%e6%8b%85%e3%81%86%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3\/\">\u30d6\u30ed\u30b0\u8a18\u4e8b<\/a>]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/all_new_webex_contact_center_brochure.pdf\">\u30c7\u30fc\u30bf\u3092\u30d5\u30eb\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306b\u3088\u308a\u300c\u30b9\u30fc\u30d1\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u3092\u751f\u307f\u51fa\u3059<\/a> [<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/voicea.html\">\u30d6\u30ed\u30b0\u8a18\u4e8b<\/a>]<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/imimobile.html\">\u9867\u5ba2\u7b2c\u4e00\u3092\u62c5\u3046\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/a> [<a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">\u30d6\u30ed\u30b0\u8a18\u4e8b<\/a>]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%87%e3%83%bc%e3%82%bf%e3%82%92%e3%83%95%e3%83%ab%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%82%88%e3%82%8a\/\">\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u5316\u3059\u308b\u60c5\u52e2 &#8211; \u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u8996\u70b9<\/a> [\u30a6\u30a7\u30d3\u30ca\u30fc\u9332\u753b]<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/cloudcherry.html\">Webex \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u5f97\u3089\u308c\u308b\u671f\u5f85\u4ee5\u4e0a\u306e\u6e80\u8db3\u5ea6 <\/a>[\u30d6\u30ed\u30b0\u8a18\u4e8b]<\/p>\n<p><a href=\"http:\/\/www.roymorgan.com\/findings\/8451-roy-morgan-working-from-home-june-2020-202006290638\">Cisco + IMImobile: \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765\u3092\u5171\u306b\u5b9f\u73fe<\/a> [\u30d6\u30ed\u30b0\u8a18\u4e8b]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> [Web \u30b5\u30a4\u30c8]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%83%87%e3%83%bc%e3%82%bf%e3%82%92%e3%83%95%e3%83%ab%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%82%88%e3%82%8a\/\">Webex Contact Center<\/a> [\u30a6\u30a7\u30d3\u30ca\u30fc\u9332\u753b]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c7\u30e2\u3092\u4eca\u3059\u3050\u4f53\u9a13<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u7a81\u7136\u7686\u3055\u3093\u306e\u4f1a\u793e\u306b\u3001\u4f55\u306e\u5fc3\u69cb\u3048\u3082\u306a\u304f\u3001\u96fb [&hellip;]<\/p>\n","protected":false},"author":5426,"featured_media":409348,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[3851],"class_list":["post-383233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-collaboration-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u65c5\u884c\u4fdd\u967a\u696d\u754c\u306b\u304a\u3051\u308b\u300c\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u300d\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u518d\u8003 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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