{"id":385231,"date":"2021-02-01T09:30:34","date_gmt":"2021-02-01T17:30:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%81%99%e3%81%b9%e3%81%a6%e3%81%ae%e6%96%b0%e3%81%97%e3%81%84-webex-contact-center-webinar-%e3%81%a7%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa\/"},"modified":"2021-02-01T09:30:34","modified_gmt":"2021-02-01T17:30:34","slug":"%e3%81%99%e3%81%b9%e3%81%a6%e3%81%ae%e6%96%b0%e3%81%97%e3%81%84-webex-contact-center-webinar-%e3%81%a7%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%81%99%e3%81%b9%e3%81%a6%e3%81%ae%e6%96%b0%e3%81%97%e3%81%84-webex-contact-center-webinar-%e3%81%a7%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa\/","title":{"rendered":"\u3059\u3079\u3066\u306e\u65b0\u3057\u3044 Webex Contact Center [WEBINAR] \u3067\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u66f4\u3059\u308b"},"content":{"rendered":"<p><em>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u304c\u53c2\u52a0\u3059\u308b2021\u5e742\u67083\u65e5\u3001\u30e9\u30a4\u30d6\u30b9\u30c8\u30ea\u30fc\u30e0\u7528\u306b\u53c2\u52a0\u3059\u308b\u30b7\u30b9\u30b3\u306eMcGee-Smith\u304a\u3088\u3073 Cisco Contact Center VP\/GM Omar Tkol\u306f\u3001\u4eca\u5f8c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e 5 \u3064\u306e\u91cd\u8981\u306a\u8981\u7d20\u3068\u3001Webex Contact Center \u304c\u3053\u308c\u3089\u3092\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3063\u3066\u3044\u308b\u3002<\/em><\/p>\n<h2><span><br \/>\n  <strong>\u4ed6\u306e\u540d\u524d\u3092\u4f7f\u7528\u3057\u305f\u30c8\u30e9\u30f3\u30b9\u30c8\u30e9\u30f3\u30b9\u30dd\u30fc\u30c8\u3002 . .<\/strong><br \/>\n<\/span><\/h2>\n<p>\u591a\u304f\u306e\u4eba\u3005\u306f\u3001\u30c8\u30e9\u30f3\u30b9\u30dd\u30fc\u30bf\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u304c\u30b9\u30bf\u30fc\u30fb\u30aa\u30d6\u30fb\u30b9\u30bf\u30fc\u3067\u4f5c\u6210\u3055\u308c\u305f\u3068\u8003\u3048\u308b\u304c\u3001\u82f1\u56fd\u30d1\u30da\u30c3\u30c8\u30b7\u30ea\u30fc\u30ba\u306e Fireball 5 \u306e\u540d\u524d\u306f 1963 \u5e74 3 \u6708\u306b\u30c6\u30ec\u30dd\u30fc\u30c8\u3092\u63cf\u3044\u305f\u3002 \u3053\u306e\u30a2\u30a4\u30c7\u30a2\u306e\u30bd\u30fc\u30b9\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u4eca\u5f8c\u306e2\u67083<sup><\/sup> \u65e5\u306eWeb\u30bb\u30df\u30ca\u30fc\u3067\u306f\u3001\u904e\u53bb12\u30f6\u6708\u306e\u73fe\u5b9f\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u6295\u8cc7\u306e\u7a2e\u985e\u3092\u5927\u304d\u304f\u5909\u3048\u305f\u65b9\u6cd5\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u51fa\u5e2d\u8005\u30922024\u5e74\u306b\u7d39\u4ecb\u3059\u308b\u306e\u3092\u652f\u63f4\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6b21\u4e16\u4ee3\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/strong><br \/>\n<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-352954\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/contact-center-rep-300x200.png\" alt=\"Contact Center \u30a6\u30a7\u30d3\u30ca\u30fc\" width=\"450\" height=\"300\" \/><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\"><\/a>  <a href=\"https:\/\/blogs.cisco.com\/author\/omartawakol\">\u79c1\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002Cisco Contact Center VP\/GM Omar Tkol<\/a> \u3068\u4e00\u7dd2\u306b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u306e She smith McGee-Smith \u306b\u76f8\u8ac7\u3057\u30012021\u5e74\u3078\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30d1\u30f3\u30c7\u30df\u30df\u306b\u3088\u3063\u3066\u4f55\u5e74\u3082\u306e\u6295\u8cc7\u3092\u4fc3\u9032\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u306e\u610f\u5473\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u3067\u306f\u3001Omar \u3068 She from From Omar and She from from contact Centers \u304c\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b 5 \u3064\u306e\u91cd\u8981\u306a\u8981\u7d20\u306b\u3064\u3044\u3066\u805e\u3044\u3066\u3001\u3053\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7d4c\u6e08\u3067\u7af6\u5408\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u3068\u3055\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u304c\u3044\u3064\u63a5\u7d9a\u3067\u304d\u308b\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u4f7f\u7528\u3057\u305f\u3044\u304b<\/li>\n<li>\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3068\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u53ef\u8996\u6027<\/li>\n<li>\u5207\u308a\u53d6\u308a\u53ef\u80fd\u306a\u60c5\u5831\u6027\u3068\u76f4\u611f\u7684\u306a\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u5bfe\u5fdc\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/li>\n<li>\u5b8c\u5168\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u3084\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306e\u5909\u5316\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u307e\u3059<\/li>\n<li>\u5b8c\u5168\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 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\u3053\u306e\u3053\u3068\u3092\u8003\u3048\u30015\u3064\u306e\u91cd\u8981\u306a\u8981\u7d20\u3092\u77e5\u3063\u3066\u3044\u308b\u72b6\u614b\u3067\u3001Cisco\u306fCCaaS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5e02\u5834\u306e\u6700\u3082\u30e2\u30c0\u30f3\u306a\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306e\u57fa\u76e4\u304b\u3089\u5b8c\u5168\u306b\u518d\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u3053\u306e\u65b0\u3057\u3044 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Webex Contact Center<\/a> \u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306e\u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u5404\u5bfe\u8a71\u3067\u30d6\u30e9\u30f3\u30c9\u3092\u5dee\u5225\u5316\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u30c4\u30fc\u30eb\u3092\u4e00\u7dd2\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u3053\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u3067\u306f\u3001\u5f53\u793e\u306e\u65b0\u3057\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5b9f\u969b\u306b\u5b9f\u73fe\u3055\u308c\u3066\u3044\u308b\u306e\u3092\u78ba\u8a8d\u3057\u3001\u5f53\u793e\u304c\u3053\u308c\u3089\u306e\u8981\u7d20\u3092\u7d44\u307f\u8fbc\u307f\u3001\u3088\u308a\u826f\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u65b9\u6cd5\u3092\u76f4\u63a5\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<blockquote>\n<h3><span><br \/>\n  <a href=\"https:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\"><br \/>\n    <strong>\u30e9\u30a4\u30d6\u30b9\u30c8\u30ea\u30fc\u30e0<\/strong>   <\/a> \u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u4eca\u3059\u3050\u767b\u9332\u3057\u3066\u3001 <strong>2 \u6708 3 \u65e5 9 \u6642 PT | 12pm ET \u3067\u884c\u3044\u307e\u3059<\/strong><\/span><\/h3>\n<h3><span>\u3092 LinkedIn \u307e\u305f\u306f video.cisco.com <a href=\"https:\/\/video.cisco.com\/video\/6225322780001\"><\/a>\u3057\u3001\u5f8c\u3067\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/span><\/h3>\n<\/blockquote>\n<p><span><br \/>\n  <strong>\u767a\u8a00\u8005\u3067\u3042\u308b <\/strong> <\/span>     <strong>  <span>     <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352959\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot-150x150.jpg\" alt=\"Omar Tkol\" width=\"150\" height=\"150\" \/>       <\/a>   Omar Tkokol <\/span><\/strong>\u6c0f\/GM\u306b\u3064\u3044\u3066\u3001Cisco Contact CenterOmar<\/p>\n<p> Tkol\u306f\u3001Cisco Contact Center\u4e8b\u696d\u90e8\u9580\u306e\u526f\u793e\u9577\/GM\u3067\u3042\u308b\u3002 \u3053\u306e\u5f79\u5272\u3092\u679c\u305f\u3059\u524d\u3001Omar \u306f\u97f3\u58f0\u30d9\u30fc\u30b9\u306e AI \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Voicea \u306e\u5171\u540c\u5275\u59cb\u8005\u517c CEO \u3067\u3042\u308a\u30012019 \u5e74 8 \u6708\u306b Cisco \u304c\u8cb7\u53ce\u3059\u308b\u307e\u3067\u3092\u4e3b\u5c0e\u3057\u305f\u3002 Voicea\u4ee5\u524d\u306f\u3001BlueTooth\u306e\u5275\u59cb\u8005\u517cCEO\u3092\u517c\u306d\u3001\u4e16\u754c\u6700\u5927\u306e\u6d88\u8cbb\u8005\u30c7\u30fc\u30bf\u5e02\u5834\u3068\u30c7\u30fc\u30bf\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u69cb\u7bc9\u3057\u305f\u3002 Blue Of 2014\u5e74\u306bOracle\u306b\u3088\u308a\u8cb7\u53ce\u3057\u3001\u30aa\u30de\u30eb\u6c0f\u306f Oracle Data Cloud\u4e8b\u696d\u90e8\u9580\u30b7\u30cb\u30a2\u526f\u793e\u9577\/GM\u3092\u52d9\u3081\u3064\u3051\u305f\u3002 Omar \u6c0f\u306f\u3001\u30de\u30b5\u30c1\u30e5\u30fc\u30bb\u30c3\u30c4\u5927\u5b66\u304b\u3089\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fb\u79d1\u5b66\u90e8\u9580\u306e MS \u3092\u53d6\u5f97\u3057\u3001\u307e\u305f\u30de\u30b5\u30c1\u30e5\u30fc\u30bb\u30c3\u30c4\u5927\u5b66\u6280\u8853\u90e8\u306e BS \u3092\u53d6\u5f97\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>\u00a0<\/p>\n<p><strong><br \/>\n  <span><br \/>\n    <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020.jpg\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352960\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020-150x150.jpg\" alt=\"She smith McGee-Smith \" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>\u30d7\u30ea\u30f3\u30b7\u30d1\u30eb\u30a2\u30ca\u30ea\u30b9\u30c8\u306e Shegee-Smith<\/span> <\/strong>\u3001McGee-Smith Analyticsla<\/p>\n<p> McGee-Smith \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u4f01\u696d\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u5e02\u5834\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u304a\u3088\u3073\u6226\u7565\u7684\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u306e\u4e3b\u8981\u306a\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3067\u3059\u3002 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[\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30a6\u30a7\u30d6\u30da\u30fc\u30b8]<\/strong><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">  \u65b0\u3057\u3044Webex Contact Center \u304c\u6b21\u4e16\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u57fa\u790e\u3092\u4f5c\u308b [Blog]<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">All-Star Acceleration \u2014 \u5c02\u9580\u5bb6 Contact Center \u30c6\u30af\u30ce\u30ed\u30b8\u30fc [\u30d6\u30ed\u30b0<\/a> ] \u306e\u6b21\u3092\u898b\u308b Cisco Contact Center  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\">\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306e\u5c55\u671b 262% ROI \u306b\u6cbf\u3063\u3066\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/riding-along-on-262-roi-forrester-webex-contact-center-tei\"> Forrester Webex Contact Center Total Economic Impact (ECONOMIC) \u306e\u8abf\u67fb [Analyst study]<\/a>  <a href=\"https:\/\/engage2demand.cisco.com\/LP=22999?ccid=cc001193&#038;oid=wprco022938\">4 \u3064\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30011 \u3064\u306e\u5b9b\u5148: McGee-Smith AnalyticsCisco  <\/a>4\u3064\u306e\u8aac\u5f97\u529b\u306e\u3042\u308b\u9867\u5ba2\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u30b9\u30c8\u30fc\u30ea\u30fc\u3092\u6b21\u306b\u793a\u3059\u30db\u30ef\u30a4\u30c8\u30da\u30fc\u30d1\u30fc\u3067\u3042\u308b Cloud [White paper<a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">]\u3002Ar smith&#8217;s Globe for Intelligence Contact Centers 2020\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u7279\u5b9a\u3055\u308c\u305f[Analyst study]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u306e Sheo McGee-Smith \u3068 Cisco Contact Center VP\/GM Omar Tkol \u306b2\u67083\u65e5\u3001\u3053\u306e\u5148\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5fc5\u8981\u306a 5 \u3064\u306e\u8981\u7d20\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3046\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[8166],"class_list":["post-385231","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-8166"],"acf":[],"yoast_head":"<!-- This site is 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