{"id":385313,"date":"2020-11-24T07:57:08","date_gmt":"2020-11-24T15:57:08","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/all-star-acceleration-%e5%b0%82%e9%96%80%e5%ae%b6%e3%81%8c-contact-center-%e6%8a%80%e8%a1%93%e3%81%ae%e6%ac%a1%e3%82%92%e8%a6%8b%e3%82%8b\/"},"modified":"2020-11-24T07:57:08","modified_gmt":"2020-11-24T15:57:08","slug":"all-star-acceleration-%e5%b0%82%e9%96%80%e5%ae%b6%e3%81%8c-contact-center-%e6%8a%80%e8%a1%93%e3%81%ae%e6%ac%a1%e3%82%92%e8%a6%8b%e3%82%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/all-star-acceleration-%e5%b0%82%e9%96%80%e5%ae%b6%e3%81%8c-contact-center-%e6%8a%80%e8%a1%93%e3%81%ae%e6%ac%a1%e3%82%92%e8%a6%8b%e3%82%8b\/","title":{"rendered":"All-Star Acceleration \u2013 \u5c02\u9580\u5bb6\u304c Contact Center \u6280\u8853\u306e\u6b21\u3092\u898b\u308b"},"content":{"rendered":"<h2><span><br \/>\n  <strong><br \/>\n    <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf?ccid=cc001193&#038;oid=anrco023978\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-345887\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Accelerating-the-Next-Generation-Contact-Center.png\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Accelerating-the-Next-Generation-Contact-Center-232x300.png 232w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Accelerating-the-Next-Generation-Contact-Center.png 412w\" alt=\"Cisco\u30d8\u30c3\u30c9\u30bb\u30c3\u30c8\u3092\u88c5\u7740\u3059\u308b\u3046\u3048\u3001\u6b21\u4e16\u4ee3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9000\u5c48\u3092\u65e9\u304f\u3059\u308b\" width=\"300\" height=\"387\" \/><br \/>\n    <\/a>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u30b5\u30dd\u30fc\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u5bfe\u3059\u308b\u5e0c\u671b\u3068\u5ba3\u4f1d\u2014 <\/strong> <\/span><span><strong>   Cisco \u3068 Gartner \u306e\u8abf\u67fb\u304b\u3089\u306e\u6d1e\u5bdf<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6700\u8fd1\u3001Cisco \u306f Gartner Research \u3068\u63d0\u643a\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u62c5\u5f53\u8005\u3068\u9867\u5ba2\u7d4c\u9a13\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u304c\u4f7f\u7528\u3057\u3066\u5e74\u9593\u306e\u8a08\u753b\u3092\u5c0e\u304f 5 \u3064\u306e\u4e3b\u984c\u306b\u95a2\u3059\u308b\u6df1\u3044\u6d1e\u5bdf\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u7d50\u679c\u3068\u3057\u3066\u516c\u958b\u3055\u308c\u3001<em> \u6b21\u4e16\u4ee3\u306e Contact Center<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf?ccid=cc001193&#038;oid=anrco023978\"> <\/a>   <\/em> <strong><em><\/em>\u3092\u52a0\u901f\u5316\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u4e8b\u9805\u306b\u95a2\u3059\u308b 5 \u3064\u306e\u8003\u3048\u65b9\u306e\u63d0\u6848\u8a18\u4e8b\u3092\u5099\u3048\u305f\u3002<\/strong> \u5404\u30bb\u30af\u30b7\u30e7\u30f3\u306f\u3001\u4e3b\u984c\u306b\u95a2\u3059\u308b\u5c02\u9580\u5bb6\u3067\u3042\u308b Cisco \u306e\u30ea\u30fc\u30c0\u30fc\u304c\u614e\u91cd\u306b\u4f5c\u6210\u3057\u3001Contact Center \u304c 2020 \u4ee5\u964d\u3001\u30b3\u30de\u30fc\u30b9\u3068\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981\u306a\u5834\u6240\u3068\u3057\u3066\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u3092\u53c2\u52a0\u3057\u3066\u3044\u308b\u969b\u306b\u3001\u91cd\u8981\u306a\u4e3b\u984c\u306b\u3064\u3044\u3066\u691c\u8a0e\u3059\u308b\u4eba\u3092\u5c0e\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u8a18\u4e8b\u306e\u5f8c\u306b\u306f\u30012020\u5e74 <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf#page=18\">   <em> <\/em><\/a> \u306e\u30ac\u30fc\u30c8\u30ca\u30fc\u5e83\u544a\u6280\u8853\u30ec\u30dd\u30fc\u30c8\u306e\u7121\u6599\u30b3\u30d4\u30fc\u304c\u7d9a\u304d\u307e\u3059\u3002\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u5f53\u793e\u306e\u7406\u89e3\u306b\u57fa\u3044\u3066\u63a1\u7528\u30b5\u30a4\u30af\u30eb\u306b\u6cbf\u3063\u3066\u91cd\u8981\u306a\u6280\u8853\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002<\/p>\n<p><span><br \/>\n  <strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u5168\u304f\u661f\u3092\u898b\u3066\u307f\u304f\u3060\u3055\u3044\u3002<\/strong><br \/>\n<\/span><\/p>\n<h2><span><br \/>\n  <strong>\u304a\u652f\u6255\u3044: Contact Center \u306e\u4eca\u5f8c<\/strong>\u00a0<\/span><\/h2>\n<p><strong><br \/>\n  <em><br \/>\n    <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Omar-Tawakol.png\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-345891\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Omar-Tawakol.png\" alt=\"Omar Tkol\" width=\"200\" height=\"183\" \/><br \/>\n    <\/a><br \/>\n    <span>Omar Tkol<\/span>   <\/em> <\/strong> \u304c\u8a18\u4e8b\u30c1\u30fc\u30e0\u3092\u30ea\u30fc\u30c9\u3057\u3066\u3044\u307e\u3059\u3002 \u540c\u6c0f\u306f\u3001\u30b7\u30b9\u30b3\u306e Contact Center Business Unit \u90e8\u9577\u3001\u90e8\u9577\u3067\u3042\u308b\u3002 Omar \u306f\u3044\u304f\u3064\u304b\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u69cb\u7bc9\u3057\u30012019 \u5e74\u306b Voicea \u306e\u53d6\u308a\u8fbc\u307f\u304b\u3089\u5f53\u793e\u306b\u53c2\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u5f7c\u306e\u8a18\u4e8b\u3067\u306f\u3001\u63a2 <em>   <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf?ccid=cc001193&#038;oid=anrco023978#page=3\">\u3057\u3066\u3044\u308b: Contact Center \u306e\u672a\u6765\u306b\u5bfe\u3059\u308b<\/a> <\/em>Omar \u306f\u3001\u5f53\u793e\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u3059\u308b\u5e45\u5e83\u3044\u30e9\u30f3\u30c9\u30b9\u30b1\u30fc\u30d7\u30d3\u30b8\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u6295\u8cc7\u306e 4 \u3064\u306e\u91cd\u8981\u306a\u9818\u57df\u3092\u5f37\u8abf\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u5f53\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3069\u306e\u3088\u3046\u306b\u300c\u30ea\u30bd\u30fc\u30b9\u66f2\u7dda\u3092\u4e00\u672c\u5316\u3059\u308b\u300d\u304b\u306b\u3064\u3044\u3066\u8aac\u660e\u3059\u308b\u3002 \u6700\u7d42\u7684\u306a\u76ee\u6a19\u306f? \u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3002<\/p>\n<p>\u00a0<\/p>\n<h2><span><br \/>\n  <strong>Contact Centers \u306e AI \u306e\u5c06\u6765<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Mohamed-El-Geish.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-345894\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/IL20201118015217-Mohamed-El-Geish-150x150.png\" alt=\"Mohamed El-Geish\" width=\"200\" height=\"206\" \/><br \/>\n<\/a><strong><br \/>\n  <em><br \/>\n    <span>Mohamed El-Geish<\/span>   <\/em> <\/strong> \u306f<em> <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">   Cisco Contact Center AI \u306e\u90e8\u9577\u3067\u3059\u3002<\/a> <\/em> \u540c\u6c0f\u306f\u3001AI\u95a2\u9023\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306710\u500b\u306e\u7279\u8a31\u3092\u53d6\u5f97\u3057\u3001\u5b9f\u73fe\u3057\u3066\u3044\u308b\u3002 \u3053\u306e\u8a18\u4e8b\u300cAI<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf?ccid=cc001193&#038;oid=anrco023978#page=6\"> <em><\/em><\/a>   \u306e<strong>   <em>\u5c06\u6765\u300d\u306f<\/em> <\/strong> \u8208\u5473\u6df1\u3044\u30c4\u30a4\u30b9\u30c8\u3092\u6301\u3061\u3001\u63a2\u3057\u51fa\u3057\u53ef\u80fd\u304b\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>Geish \u306f\u3001\u30ea\u30fc\u30c0\u30fc\u304c AI \u306e\u91cd\u8981\u306a\u50be\u5411\u3068\u3001\u5ba3\u4f1d\u30b5\u30a4\u30af\u30eb\u306b\u7acb\u3063\u3066\u3044\u308b\u91cd\u8981\u306a\u50be\u5411\u3092\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30ea\u30fc\u30c0\u30fc\u306f\u3001\u3053\u306e\u30e1\u30ac\u30c8\u30ec\u30f3\u30c9\u3067\u4eca\u5f8c\u4f55\u3092\u4e88\u60f3\u304b\u306b\u3064\u3044\u3066\u6d1e\u5bdf\u3092\u5f97\u307e\u3059\u3002<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h2><span><br \/>\n  <strong>\u5ba3\u4f1d\u3068\u5e0c\u671b: \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong><br \/>\n<\/span><\/h2>\n<p><strong><br \/>\n  <em><br \/>\n    <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Vinod-Muthukrishnan.png\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-345896\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Vinod-Muthukrishnan-150x150.png\" alt=\"Vinod Muthukrishnan\" width=\"200\" height=\"198\" \/><br \/>\n    <\/a><br \/>\n    <span>Vinod Muthukrishnan \u306f\u3001<\/span>   <\/em> <\/strong> Cisco Contact Center \u306e\u6700\u9ad8\u6210\u9577\u8cac\u4efb\u8005\u3067\u3059\u3002 Vinod \u306f\u30c1\u30fc\u30e0\u306e\u4e2d\u3067\u6700\u3082\u8208\u5473\u6df1\u3044\u80cc\u666f\u306e 1 \u3064\u3092\u6301\u3063\u3066\u3044\u308b\u306e\u306f\u9593\u9055\u3044\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5f7c\u306f\u3001\u304b\u3064\u3066\u8d85\u65b0\u4eba\u306e\u6700\u9ad8\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3 \u30aa\u30d5\u30a3\u30b5\u30fc\u3067\u30019 \u5e74\u9593\u3092\u5927\u304d\u306a\u7d50\u679c\u3092\u5f97\u305f\u306e\u3067\u3059! \u305d\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u30012019\u5e74\u306b\u30b7\u30b9\u30b3\u304c\u53d6\u5f97\u3057\u305f CloudCherry\u306e\u8d77\u3061\u4e0a\u304c\u308a\u3092\u5f15\u304d\u8d77\u3053\u3057\u3066\u3044\u305f\u3068\u3044\u3046\u306e\u304c\u3001\u4f1d\u3048\u305f\u3044\u8a71\u3060\u3002<\/p>\n<p>Vinod \u306f\u3001\u5e83\u544a\u306e\u73fe\u5b9f\u3068 <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf#page=8\">   <strong>     <em>\u5e0c\u671b\u306b\u3064\u3044\u3066\u3001\u30ea\u30fc\u30c0\u30fc\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u8aac\u660e\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/em>   <\/strong> <\/a>\u3002 \u9867\u5ba2\u306e\u58f0\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6df1\u3044\u80cc\u666f\u306f\u3001Webex \u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u6a5f\u80fd\u3067 Cisco <em>   <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u3067\u8868\u3055\u308c\u307e\u3057\u305f\u3002<\/a> <\/em> \u30ea\u30fc\u30c0\u30fc\u306f\u4e88\u6e2c\u3068\u5148\u5165\u308a\u3057\u305f\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3064\u3044\u3066\u5b66\u3076\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u00a0<\/p>\n<h2><span><br \/>\n  <strong>Contact Center \u304c\u4eca\u307e\u3067\u4ee5\u4e0a\u306b\u91cd\u8981\u306a\u7406\u7531<\/strong><br \/>\n<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-345898\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/IL20201118014950-Zack-Taylor-150x150.png\" alt=\"Zack Taylor\" width=\"200\" height=\"267\" \/><\/p>\n<p>Cisco Contact Center \u4e8b\u696d\u90e8\u9580\u306e\u6226\u7565\u7684\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u90e8\u9577\u3068\u3057\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3046\u4e8c\u91cd\u6226\u7565\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u518d\u958b\u767a\u3057\u3066\u3044\u308b\u4e16\u754c\u7684\u306b\u4e3b\u8981\u4f01\u696d\u3068\u8a71\u3092\u3059\u308b\u6a5f\u4f1a\u3092\u6bce\u65e5\u6301\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u554f\u984c\u3078\u306e\u5bfe\u51e6\u3092\u8003\u3048\u3066\u3082\u3001\u305d\u306e\u7d50\u679c\u3001\u4f55\u5e74\u3082\u306e\u9593\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b9\u3064\u306e\u7279\u8a31\u304c\u751f\u3058\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n<p><em> <\/em><a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf?ccid=cc001193&#038;oid=anrco023978#page=11\">   <em>Contact Center<\/em> <\/a> \u304c\u975e\u5e38\u306b\u91cd\u8981\u3067\u3042\u308b\u7406\u7531\u306b\u3064\u3044\u3066\u306e\u57fa\u672c\u7684\u306a\u60c5\u5831\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u5927\u898f\u6a21\u306a\u5f62\u5f0f\u3067\u3001\u4f01\u696d\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3044\u3066\u4e3b\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u300c\u7ba1\u7406\u3059\u308b\u30b3\u30b9\u30c8\u300d\u306e\u8a55\u4fa1\u3092\u300c\u6d3b\u7528\u3059\u308b\u8cc7\u7523\u300d\u3068\u8a00\u3044\u307e\u3059\u3002 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5b9f\u969b\u306b\u7d44\u7e54\u306e\u300c\u30c7\u30b8\u30bf\u30eb\u76ee\u6a19\u30ad\u30fc\u30d1\u30fc\u300d\u306b\u306a\u308a\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4f8b\u5916\u3092\u51e6\u7406\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c06\u6765\u306e 6 \u3064\u306e\u57fa\u672c\u8981\u7d20<\/strong><br \/>\n<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-345900\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Ryan-Plant.png\" alt=\"\u30e9\u30a4\u30a2\u30f3\u30fb\u30d5\u30a9\u30fc\u30e0\u3001Cisco Contact Center \u306e CTO\" width=\"200\" height=\"200\" \/>\u5f53\u793e\u306e\u30af\u30ea\u30fc\u30f3\u30a2\u30c3\u30d7\u3092\u542b\u3080\u306e\u306f\u3001Cisco Contact Center CTO<span>   <strong><em> Ryan \u306e\u4e0a\u7dda\u3067\u3059\u3002<\/em> <\/strong><br \/>\n<\/span>\u30e9\u30a4\u30a2\u30f3\u306f\u30af\u30e9\u30a6\u30c9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u306e\u4e00\u90e8\u3067\u3001Contact Center \u4e8b\u696d\u90e8\u9580\u306b\u591a\u5927\u306a\u7d4c\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u30e9\u30a4\u30a2\u30f3\u306f\u6b21\u4e16\u4ee3\u306eCCaaS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u8a2d\u8a08\u306b\u6df1\u304f\u95a2\u4e0e\u3057\u3066\u3044\u308b\u3002 \u3053\u306e\u8a18\u4e8b <em>   <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf?ccid=cc001193&#038;oid=anrco023978#page=16\">\u3067\u306f\u3001\u300c6<\/a> <\/em> \u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c06\u6765\u306b\u3064\u3044\u3066\u300d\u3068\u984c\u3057\u3066\u3001CTO\u306e\u5148\u982d\u306b\u7acb\u3063\u305f\u6700\u65b0\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u5fc5\u8981\u304c\u751f\u3058\u307e\u305b\u3093\u3002<\/p>\n<p>\u30e9\u30a4\u30a2\u30f3\u306f\u3001\u3053\u306e 6 \u3064\u306e\u5404\u9818\u57df\u304c\u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u91cd\u8981\u3067\u3042\u308b\u7406\u7531\u3092\u660e\u78ba\u306b\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u826f\u3044\u30cb\u30e5\u30fc\u30b9\u3067\u3059\u304b? \u30e9\u30a4\u30a2\u30f3\u304c\u30ea\u30fc\u30c0\u30fc\u3092\u901a\u3058\u3066\u884c\u3046\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u30b3\u30fc\u30c9\u30e9\u30fc\u3067\u3042\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u00a0<\/p>\n<p>All-Star Band \u306b\u4f55\u5e74\u3082\u306e\u4ed8\u304d\u5408\u3044\u3092\u3057\u3066\u3044\u305f\u306e\u3092\u601d\u3044\u51fa\u3057\u307e\u3059\u3002Ringo Starr\u6c0f\u306f\u6bce\u5e74\u3001\u3055\u307e\u3056\u307e\u306a\u30b0\u30eb\u30fc\u30d7\u306e\u6700\u9ad8\u306e\u30d7\u30ec\u30fc\u30e4\u30fc\u3092\u30c4\u30a2\u30fc\u3059\u308b\u305f\u3081\u306b\u7d44\u307f\u7acb\u3066\u3066\u304d\u307e\u3057\u305f\u3002 \u3053\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u4f5c\u696d\u3067\u3001\u81ea\u5206\u304c\u3069\u3046\u611f\u3058\u305f\u304b\u4e00\u898b\u3057\u305f\u3002 \u540c\u50da\u306e Omar\u3001Geish\u3001Vinod\u3001\u304a\u3088\u3073 Ryan \u306b\u3001\u6b21\u4e16\u4ee3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u958b\u767a\u306b\u611f\u8b1d\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<blockquote>\n<h2><em>\u7121\u6599\u306e\u30b3\u30d4\u30fc\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066 <\/em><\/h2>\n<h2><em><br \/>\n  <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf?ccid=cc001193&#038;oid=anrco023978\"><br \/>\n    <strong><br \/>\n      <u>\u6b21\u4e16\u4ee3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u52a0\u901f<\/u><br \/>\n    <\/strong><br \/>\n  <\/a><br \/>\n<\/em><\/h2>\n<\/blockquote>\n<p><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">Cisco Cloud Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30a6\u30a7\u30d6\u30da\u30fc\u30b8<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/riding-along-on-262-roi-forrester-webex-contact-center-tei\">262%\u306eROI\u3067\u5b9f\u73fe\u3059\u308b\u4ed6\u306e\u88fd\u54c1: Forrester Webex Contact Center Total Economic Impact (REST) \u306e\u8abf\u67fb<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">Cisco \u306f\u3001Intelligent Contact Centers 2020 \u306b\u95a2\u3057\u3066\u3001Arev \u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u6307\u5b9a\u3055\u308c\u307e\u3057\u305f<\/a><\/p>\n<p><a href=\"https:\/\/engage2demand.cisco.com\/LP=22999?ccid=cc001193&#038;oid=wprco022938\">Webex Contact Center \u3092\u5c0e\u5165\u3057\u305f 4 \u3064\u306e\u4e8b\u4f8b Cloud\u3001<\/a>Mc-Gee Smith Analytics \u306e\u30db\u30ef\u30a4\u30c8\u30da\u30fc\u30d1\u30fc<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u306f Gartner Research \u3068\u63d0\u643a\u3057\u3001\u6b21\u4e16\u4ee3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u958b\u767a\u3092\u52a0\u901f\u3055\u305b\u308b\u4e00\u9023\u306e\u6df1\u3044\u6d1e\u5bdf\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4599,15224,8166],"class_list":["post-385313","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-4599","tag-webex-contact-center-ja-2","tag-8166"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>All-Star Acceleration \u2013 \u5c02\u9580\u5bb6\u304c Contact Center \u6280\u8853\u306e\u6b21\u3092\u898b\u308b | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"All-Star Acceleration \u2013 \u5c02\u9580\u5bb6\u304c Contact Center \u6280\u8853\u306e\u6b21\u3092\u898b\u308b | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco \u306f Gartner Research \u3068\u63d0\u643a\u3057\u3001\u6b21\u4e16\u4ee3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u958b\u767a\u3092\u52a0\u901f\u3055\u305b\u308b\u4e00\u9023\u306e\u6df1\u3044\u6d1e\u5bdf\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-24T15:57:08+00:00\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zack Taylor\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/\"},\"author\":{\"name\":\"Zack Taylor\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/767ee6f6afb59ecd788a7e9975d507a7\"},\"headline\":\"All-Star Acceleration \u2013 \u5c02\u9580\u5bb6\u304c Contact Center 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