{"id":385407,"date":"2020-09-03T15:44:42","date_gmt":"2020-09-03T22:44:42","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%b2%e3%82%b9%e3%83%88-for%e3%81%94%e5%88%a9%e7%94%a8%e3%81%ae%e8%aa%bf%e6%9f%bb%e7%94%a8%e3%81%ae%e4%bb%95%e4%ba%8b%e7%94%a8%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ae%e5%b0%86\/"},"modified":"2020-09-03T15:44:42","modified_gmt":"2020-09-03T22:44:42","slug":"%e3%82%b2%e3%82%b9%e3%83%88-for%e3%81%94%e5%88%a9%e7%94%a8%e3%81%ae%e8%aa%bf%e6%9f%bb%e7%94%a8%e3%81%ae%e4%bb%95%e4%ba%8b%e7%94%a8%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ae%e5%b0%86","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%b2%e3%82%b9%e3%83%88-for%e3%81%94%e5%88%a9%e7%94%a8%e3%81%ae%e8%aa%bf%e6%9f%bb%e7%94%a8%e3%81%ae%e4%bb%95%e4%ba%8b%e7%94%a8%e3%82%a6%e3%82%a7%e3%83%93%e3%83%8a%e3%83%bc%e3%81%ae%e5%b0%86\/","title":{"rendered":"\u30b2\u30b9\u30c8 For\u3054\u5229\u7528\u306e\u8abf\u67fb\u7528\u306e\u4ed5\u4e8b\u7528\u30a6\u30a7\u30d3\u30ca\u30fc\u306e\u5c06\u6765: \u5f53\u793e\u3067\u306e Contact Center \u306e\u5f79\u5272\u306e\u5206\u5225\u5316"},"content":{"rendered":"<h2><span><br \/>\n  <strong>2 \u3064\u306e\u4e16\u754c\u3092\u3064\u306a\u304e\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a<\/strong><br \/>\n<\/span><\/h2>\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u300d\u3068\u3044\u3046\u8a00\u8449\u3092\u805e\u3044\u305f\u969b\u306b\u3001\u6700\u521d\u306b\u601d\u3044\u51fa\u306a\u3053\u3068\u306f\u4f55\u3067\u3059\u304b?<\/p>\n<p>\u697d\u3057\u3044\u3002 \u30a4\u30e9\u30a4\u30e9\u3002 \u51dd\u96c6\u3002 \u6df7\u4e71\u3002\u00a0 \u5f53\u793e\u306f\u3001\u6d88\u8cbb\u8005\u3068\u3057\u3066\u306e\u6700\u3082\u8a18\u61b6\u306b\u6b8b\u308b\u7d4c\u9a13(\u826f\u3044\u307e\u305f\u306f\u60aa\u3044)\u306b\u57fa\u3065\u3044\u3066\u3001\u72ec\u81ea\u306e\u5c55\u671b\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u300d\u3068\u805e\u3053\u3048\u308b\u306e\u306f\u4f55\u3067\u3059\u304b?\u00a0 1 \u5bfe 1 \u3067\u3082\u540c\u3058\u3082\u306e\u3068\u8003\u3048\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u5b9f\u969b\u3001\u4e21\u65b9\u3068\u3082\u7dca\u5bc6\u306b\u7d50\u3073\u3064\u3044\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u5b9f\u969b\u306b\u306f\u3001\u5f53\u793e\u304c\u4e8b\u696d\u3092\u884c\u3063\u3066\u3044\u308b\u4f01\u696d\u5185\u306e 2 \u3064\u306e\u5225\u3005\u306e\u30d5\u30a9\u30fc\u30ab\u30b9\u9818\u57df\u3067\u3059\u3002 \u00a0Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/contact-center-survey-2020.html\"><\/a>\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8abf\u67fb\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u534a\u5206\u4ee5\u4e0a\u304c\u65b0\u3057\u3044\u7d4c\u55b6\u5e79\u90e8\u306b\u5831\u544a\u3057\u3066\u3044\u308b\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306e72\u30d1\u30fc\u30bb\u30f3\u30c8\u306f\u3001\u53d7\u3051\u5165\u308c\u3055\u308c\u305f\u9867\u5ba2\u7d4c\u9a13\u304c\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u30c8\u30c3\u30d75\u306e\u8ab2\u984c\u306e1\u3064\u3060\u3068\u8a00\u3063\u3066\u3044\u308b\u3002<\/p>\n<p>Forrester \u306f\u3001\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306b\u3042\u306a\u305f\u306e\u4f1a\u793e\u3068\u306e\u5bfe\u8a71 <em>\u3092\u611f\u3058\u308b\u304b (1) \u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9a\u7fa9\u3057\u307e\u3059<\/em>\u3002 \u00a0\u3064\u307e\u308a\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u300c\u610f\u8b58\u300d\u3067\u3042\u308b\u3002 \u00a0\u4e00\u65b9\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306f\u300c\u4ecb\u5165\u300d\u3067\u3059\u3002 \u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u9055\u3044\u306f\u591a\u304f\u306e\u4f01\u696d\u3068\u6df7\u4e71\u3092\u62db\u304d\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u771f\u306e\u6240\u6709\u6a29\u3092\u660e\u78ba\u306b\u6b20\u304f\u539f\u56e0\u3068\u306a\u308a\u307e\u3059\u3002 2\u3064\u306e\u9593\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3063\u3066SR\u306e\u6210\u529f\u3092\u9054\u6210\u3059\u308b\u4e0a\u3067\u4e0d\u53ef\u6b20\u3067\u3059\u3002<strong>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u4ed5\u4e8b\u306e\u5c06\u6765\u306b\u95a2\u3059\u308b\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/use.webex.com\/achievecxsuccess\"><\/a> 2020\u5e749\u670810\u65e5(\u6728)10\u6642(PT\/1 PM)\u306b\u30b2\u30b9\u30c8\u30b9\u30d4\u30fc\u30ab\u30fc\u306e Adams\u3001Forrester Research \u306e\u4e0a\u7d1a\u30a2\u30ca\u30ea\u30b9\u30c8\u3001\u305d\u3057\u3066 Vinod Muthukrishnan \u6c0f\u3001Cisco Contact Center \u4e8b\u696d\u90e8\u9580\u306e\u6700\u9ad8\u958b\u767a\u8cac\u4efb\u8005\u3092\u52d9\u3081\u30012 \u3064\u306e\u7d44\u7e54\u306e\u660e\u78ba\u306a\u9055\u3044\u3068\u3053\u308c\u3089\u306e 2 \u3064\u306e\u30b0\u30eb\u30fc\u30d7\u306e\u660e\u78ba\u306a\u9055\u3044\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u3001\u3053\u308c\u3089\u306e 2 \u3064\u306e\u30b0\u30eb\u30fc\u30d7\u304c\u512a\u308c\u305f\u7d50\u679c\u3092\u751f\u307f\u51fa\u3059\u9867\u5ba2\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u97f3\u58f0\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u30012020 \u5e74 9 \u6708 10 \u65e5(\u6728)\u306b\u30b2\u30b9\u30c8\u30b9\u30d4\u30fc\u30ab\u30fc\u306e Adams\u3001Forer Research \u306e\u4e0a\u7d1a\u30a2\u30ca\u30ea\u30b9\u30c8\u3001\u305d\u3057\u3066 Vinod Muthukrishnan\u30012 \u3064\u306e\u7d44\u7e54\u306e\u660e\u78ba\u306a\u9055\u3044\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u3001\u3053\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u30d5\u30eb\u306a\u30a6\u30a7\u30d3\u30ca\u30fc\u30bb\u30df\u30ca\u30fc\u3067\u3001PT\/1 pm ET \u3092 10 am\/1 pm ET \u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-336929\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-03-at-1.53.33-PM-1024x707.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-03-at-1.53.33-PM-300x207.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-03-at-1.53.33-PM-768x530.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-03-at-1.53.33-PM-1024x707.png 1024w\" alt=\"Web \u30bb\u30df\u30ca\u30fc\u306e\u5c06\u6765\u306b\u304a\u3051\u308b\u30b9\u30d4\u30fc\u30ab\u30fc\u306e\u30d0\u30a4\u30aa\u5199\u771f\u306b\u306f\u3001For muter Research \u306e Adams \u4e0a\u7d1a\u30a2\u30ca\u30ea\u30b9\u30c8\u3068\u3001Cisco Contact Center \u306e Vinod Muthuishnan \u304c\u542b\u307e\u308c\u307e\u3059\u3002\" width=\"640\" height=\"442\" \/><\/p>\n<p>\u5f53\u793e\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u51fa\u5e2d\u3057\u3066\u3001For\u3054\u5229\u7528\u306e\u8abf\u67fb\u7528\u30da\u30fc\u30d1\u30fc\u300cTHE THE PROFESSIONALS must collaborate with Customer Service leaders\u300d\u3092\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002<\/p>\n<blockquote><p>9 \u6708 10<a href=\"https:\/\/use.webex.com\/achievecxsuccess\">\u65e5\u306b\u958b\u50ac\u3055\u308c\u308b\u5f53\u793e\u306e\u5c06\u6765 <\/a>\u306e\u4ed5\u4e8b\u306e\u30a6\u30a7\u30d3<sup> \u30ca\u30fc\u306b\u304a\u4f1a\u3044\u3057\u307e\u3057\u3087\u3046<\/sup>\u3002<\/p><\/blockquote>\n<p>\u3053\u308c\u3089\u306e\u30ea\u30bd\u30fc\u30b9\u3082\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li>\u8a73\u7d30\u306f Webex <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Experience Management \u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e Web \u30b5\u30a4\u30c8\u3092\u3054\u89a7<\/a> \u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p>(1) \u79c1\u7684\u6280\u8853\u3067\u3042\u308b For more more Research, Inc., 2020\u5e747\u670821\u65e5\u8a73\u7d30 https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences<strong>  https:\/\/blogs.cisco.com\/collaboration\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center  <\/strong>https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30b2\u30b9\u30c8\u30b2\u30b9\u30c8\u767b\u9332\u8005\u306e\u8abf\u67fb\u3068 Cisco Contact Center \u3067\u306f\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6210\u529f\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u95a2\u4fc2\u3092\u8abf\u67fb\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4278,14807,8166],"class_list":["post-385407","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-contact-center-as-a-service","tag-webex-webinars","tag-8166"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30b2\u30b9\u30c8 For\u3054\u5229\u7528\u306e\u8abf\u67fb\u7528\u306e\u4ed5\u4e8b\u7528\u30a6\u30a7\u30d3\u30ca\u30fc\u306e\u5c06\u6765: \u5f53\u793e\u3067\u306e Contact Center \u306e\u5f79\u5272\u306e\u5206\u5225\u5316 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-webinar-with-guest-forrester-research-demystifying-the-contact-centers-role-in-cx\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30b2\u30b9\u30c8 For\u3054\u5229\u7528\u306e\u8abf\u67fb\u7528\u306e\u4ed5\u4e8b\u7528\u30a6\u30a7\u30d3\u30ca\u30fc\u306e\u5c06\u6765: \u5f53\u793e\u3067\u306e Contact Center \u306e\u5f79\u5272\u306e\u5206\u5225\u5316 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u30b2\u30b9\u30c8\u30b2\u30b9\u30c8\u767b\u9332\u8005\u306e\u8abf\u67fb\u3068 Cisco Contact Center \u3067\u306f\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6210\u529f\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u95a2\u4fc2\u3092\u8abf\u67fb\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-webinar-with-guest-forrester-research-demystifying-the-contact-centers-role-in-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-03T22:44:42+00:00\" \/>\n<meta name=\"author\" content=\"Vinod Muthukrishnan\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinod Muthukrishnan\" \/>\n<script 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