{"id":386618,"date":"2021-02-19T05:31:50","date_gmt":"2021-02-19T13:31:50","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/cisco-imi-%e3%83%a2%e3%83%90%e3%82%a4%e3%83%ab-%e5%b0%86%e6%9d%a5%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9\/"},"modified":"2021-02-19T05:31:50","modified_gmt":"2021-02-19T13:31:50","slug":"cisco-imi-%e3%83%a2%e3%83%90%e3%82%a4%e3%83%ab-%e5%b0%86%e6%9d%a5%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/cisco-imi-%e3%83%a2%e3%83%90%e3%82%a4%e3%83%ab-%e5%b0%86%e6%9d%a5%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9\/","title":{"rendered":"Cisco + IMI \u30e2\u30d0\u30a4\u30eb: \u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5171\u306b\u63d0\u4f9b\u3059\u308b"},"content":{"rendered":"<p>\u4f55\u5e74\u3082\u306e\u691c\u8a0e\u304c\u7d42\u308f\u308b\u3068\u3001\u79c1\u306e\u77e5\u4eba\u304c\u6700\u7d42\u7684\u306b\u5165\u308a\u3001\u79c1\u306e\u6301\u3061\u5408\u3044\u3092\u6301\u3061\u8fbc\u3080\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u5f7c\u306f\u6700\u8fd1\u3001\u79c1\u306e\u6ce8\u610f\u3092\u5f15\u3044\u305f\u3084\u308a\u53d6\u308a\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u305f\u3002 \u652f\u6255\u3044\u304c\u884c\u304d\u904e\u304e\u305f\u3068\u3044\u3046\u65e8\u306e\u901a\u77e5\u3092\u53d7\u3051\u53d6\u308a\u307e\u3059\u304c\u3001\u5f7c\u306f\u3059\u3067\u306b\u81ea\u52d5\u652f\u6255\u3044\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002 \u5f7c\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306b\u96fb\u8a71\u3057\u3001\u81ea\u5206\u304c\u8ab0\u3067\u3042\u308a\u3001\u8eca\u3092\u8cfc\u5165\u3057\u305f\u3060\u3051\u304b\u3092\u6b63\u78ba\u306b\u77e5\u3063\u3066\u3044\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u76f4\u63a5\u3064\u306a\u304c\u3063\u3066\u3044\u307e\u3057\u305f\u3002 \u8cea\u554f\u306e\u8a18\u8f09\u3092\u7d42\u3048\u308b\u524d\u3067\u3082\u3001\u5f7c\u5973\u306f\u81ea\u5206\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u65e8\u3092\u4f1d\u3048\u3001\u554f\u984c\u306f\u89e3\u6c7a\u3057\u307e\u3057\u305f\u3002 \u958b\u59cb\u3055\u308c\u308b\u524d\u306b\u5bfe\u8a71\u304c\u307b\u307c\u7d42\u308f\u308a\u307e\u3057\u305f\u3002 \u79c1\u306e\u6ce8\u610f\u3092\u5f15\u3044\u305f\u7406\u7531\u306f\u3001\u5f7c\u306e\u5bfe\u8a71\u306b\u306f\u9867\u5ba2\u3068\u306e\u7d20\u6674\u3089\u3057\u3044\u5bfe\u8a71\u306b\u671f\u5f85\u3055\u308c\u308b\u5c5e\u6027\u306e\u591a\u304f\u304c\u3042\u3063\u305f <em>\u304b\u3089\u3067\u3042\u308b<\/em>\u3002 \u5f85\u3064\u5fc5\u8981\u306f\u3082\u3046\u3042\u308a\u307e\u305b\u3093\u3002\u81ea\u5206\u81ea\u8eab\u304c\u8ab0\u3067\u3001\u81ea\u5206\u81ea\u8eab\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u304c\u306a\u3044\u306e\u304b\u3001\u904e\u53bb\u306e\u95a2\u9023\u3059\u308b\u4f1a\u793e\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u6587\u8108\u3092\u6301\u3063\u3066\u8a3c\u660e\u3059\u308b\u305f\u3081\u306b\u4e00\u7dd2\u306b\u4ed5\u4e8b\u3092\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u30ab\u30b9\u30bf\u30de\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078 <\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Person-holding-phone.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-355498\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Person-holding-phone-768x433.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Person-holding-phone-300x169.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Person-holding-phone-768x433.png 768w\" alt=\"\u96fb\u8a71\u3092\u6301\u3064\u4eba\" width=\"450\" height=\"253\" \/><br \/>\n<\/a>\u9867\u5ba2\u306e\u671f\u5f85\u306f\u5897\u52a0\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30b9\u30d1\u30fc\u30af\u3001T-Mobile\u3001Airbnb\u3001\u304a\u3088\u3073Stop\u306e\u3088\u3046\u306a\u6d88\u8cbb\u8005\u30d6\u30e9\u30f3\u30c9\u304c\u3001\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u610f\u5473\u306b\u65b0\u3057\u3044\u57fa\u6e96\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u304b\u3089\u3060\u3002 \u9867\u5ba2\u306f\u3001\u4f8b\u3048\u3070\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u306e\u9014\u4e2d\u3067\u3001\u307e\u305f\u306f\u5546\u54c1\u306e\u914d\u4fe1\u3092\u884c\u3046\u969b\u306a\u3069\u3001\u91cd\u8981\u306a\u6642\u306b\u95a2\u308f\u308a\u3092\u6301\u3064\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u5f7c\u3089\u306f\u3001\u4efb\u610f\u306e\u901a\u4fe1\u30e2\u30fc\u30c9\u3067\u72ec\u81ea\u306e\u6761\u4ef6\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u305f\u3044\u3068\u8003\u3063\u3066\u3044\u307e\u3059\u3002 \u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3057\u305f\u308a\u3001\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30c4\u30fc\u30eb\u3067\u6a5f\u80fd\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3068\u30b3\u30cd\u30af\u30c8\u3057\u305f\u308a\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u7a4d\u6975\u7684\u306b\u53d6\u308a\u7d44\u3080\u969b\u306b\u306f\u3001\u672c\u5f53\u306b\u611f\u8b1d\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765\u3067\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306f\u73fe\u5728\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306b\u63d0\u4f9b\u3067\u304d\u308b\u53cc\u65b9\u5411\u578b\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8cea\u306b\u95a2\u3057\u3066\u3001\u7af6\u4e89\u3057\u3048\u308b\u4f01\u696d\u3067\u3059\u3002 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<strong>\u5358\u4e00\u306e\u63a5\u7d9a\u3055\u308c\u305f\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u306f\u3001\u5358\u4e00\u306e\u6280\u8853\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5fc5\u8981\u3067\u3059\u3002<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5358\u4e00\u306e\u63a5\u7d9a\u3055\u308c\u305f\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u4f01\u696d\u306f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001Facebook \u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3078\u306e\u5fdc\u7b54\u3001\u307e\u305f\u306f\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u4f1a\u8a71\u306a\u3069\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u53ef\u8996\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30b7\u30b9\u30b3\u306e\u7b54\u3048\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30f3\u30cd\u30eb\u6a5f\u80fd\u3001\u304a\u3088\u3073\u8a2d\u5b9a\u53ef\u80fd\u6027\u3092\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9(C TheOmaS)\u3067\u3059\u3002\u00a0 \u3053\u306e\u5305\u62ec\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u304c\u671f\u5f85\u3059\u308b\u9ad8\u54c1\u8cea\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4eca\u65e5\u3001IMI\u30e2\u30d0\u30a4\u30eb\u306e\u8cb7\u53ce\u304c\u5b8c\u4e86\u3057\u307e\u3057\u305f\u3002\u5f53\u793e\u3067\u306f\u4eca\u5f8c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u306b\u5411\u3051\u3066\u3001\u3082\u30461\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u8e0f\u307f\u51fa\u3057\u307e\u3057\u305f\u3002 IMImobile\u306e\u88fd\u54c1\u304a\u3088\u3073\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30a4\u30fc\u30c8\u306f\u3001\u6b21\u306b\u793a\u3059\u5f53\u793e\u306eC\u3044\u3089\u3080\u30d3\u30b8\u30e7\u30f3\u306b\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><span><br \/>\n  <strong><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-355459\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/IMImobile-and-Cisco-.jpg\" sizes=\"auto, (max-width: 751px) 100vw, 751px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/IMImobile-and-Cisco--300x201.jpg 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/IMImobile-and-Cisco-.jpg 751w\" alt=\"C\u6700\u4e2d\u306b\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c C\u6570\u3092\u4f7f\u7528\u3057\u3066\u4f5c\u696d \" width=\"450\" height=\"302\" \/>IMImobile \u304b\u3089\u306e Omnichannel \u306e\u5bfe\u8a71\u306e\u30a4\u30cd\u30fc\u30d6\u30eb\u30e1\u30f3\u30c8\u306b\u306f <\/strong> <\/span>\u3001WhatsApp\u3001RCS\u3001Apple Business Chat\u3001Facebook Messenger\u3001Twitter\u3001WeChat \u306e\u3088\u3046\u306a\u4e00\u822c\u7684\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30bd\u30fc\u30b7\u30e3\u30eb\u30c1\u30e3\u30f3\u30cd\u30eb\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 \u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001SMS\u3001\u30e1\u30fc\u30eb\u3001\u304a\u3088\u3073\u30a2\u30d7\u30ea\u5185\u901a\u77e5\u306e\u3088\u3046\u306a\u6a19\u6e96\u30c1\u30e3\u30f3\u30cd\u30eb\u3082\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30af\u30e9\u30a6\u30c9\u306e\u30d5\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u7ba1\u7406\u3068\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u3001\u904b\u7528\u901a\u77e5\u3001\u30c1\u30fc\u30e0\u3084\u9867\u5ba2\u3078\u306e\u30d3\u30c7\u30aa\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\u306a\u3069\u3001\u6a5f\u80fd\u56fa\u6709\u306e\u5bfe\u8a71\u306b\u65b0\u3057\u3044 <span>   <strong><\/strong> <\/span>SaaS\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u5c02\u7528\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n<li><span><br \/>\n  <strong>\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 <\/strong>(<strong>CPaaS) \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306b\u3088\u308a\u3001API \u7d4c\u7531\u306e\u901a\u4fe1\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong> <strong>\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059<\/strong><\/span>\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u5bfe\u8a71\u30c1\u30e3\u30cd\u30eb\u3092\u30d7\u30ed\u30b0\u30e9\u30e0\u7684\u306b\u6d88\u8cbb\u3057\u3001\u4f01\u696d\u304c\u72ec\u81ea\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3057\u305f\u308a\u3001\u65e2\u5b58\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u57cb\u3081\u8fbc\u3080\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>API\u30a2\u30af\u30bb\u30b9\u306b\u52a0\u3048\u3066\u3001\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316\u3068\u4e00\u90e8\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002 \u305f\u3068\u3048\u3070\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u7740\u4fe1\u3092\u5bfe\u8a71\u3092\u81ea\u52d5\u5316\u3059\u308b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306b\u76f4\u63a5\u767a\u4fe1\u3057\u3001\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001\u7279\u5b9a\u306e\u30bf\u30a4\u30d7\u306e\u554f\u984c\u89e3\u6c7a\u306b\u30b9\u30ad\u30eb\u3092\u6301\u3064\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30d7\u30fc\u30eb\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u8a2d\u8a08\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u505c\u6b62\u3059\u308b\u30d3\u30b8\u30e5\u30a2\u30eb \u30c7\u30b6\u30a4\u30ca\u3092\u4f7f\u7528\u3059\u308b\u30b3\u30fc\u30c9\u306e\u65b9\u6cd5\u3092\u77e5\u3089\u306a\u3044\u30d3\u30b8\u30cd\u30b9 \u30e6\u30fc\u30b6\u30fc\u306f\u8ab0\u3067\u3082\u6709\u52b9\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u306e\u8a2d\u8a08\u306b\u52a0\u3048\u3066\u3001\u30d5\u30ed\u30fc\u30d3\u30eb\u30c0\u30fc\u306f CRM\u3001\u51fa\u8377\u307e\u305f\u306f\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306a\u3069\u3001\u5185\u90e8\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u306b\u30bf\u30c3\u30c1\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u8fc5\u901f\u306b\u7d71\u5408\u3057\u5909\u66f4\u3057\u3001\u6642\u9593\u3092\u7bc0\u7d04\u3057\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>IMI\u30e2\u30d0\u30a4\u30eb\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068Webex Contact Center\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u4ee5\u524d\u306b\u30b9\u30da\u30fc\u30b9\u306b\u6295\u8cc7\u3057\u305f <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\"><\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/voicea.html\">Voicea<\/a> (AI) \u3068 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/cloudcherry.html\">Cloudcherry(Experience Management and Analytics)\u306b\u57fa\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001Cisco\u306f\u5e02\u5834\u3067\u6700\u3082\u5305\u62ec\u7684\u306a<\/a> CWebaS\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u6280\u8853\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>Cisco + IMImobile = \u4e00\u7dd2\u306b\u3088\u308a\u826f\u3044<\/strong><br \/>\n<\/span><\/h2>\n<p>IMI\u30e2\u30d0\u30a4\u30eb\u30d3\u30b8\u30cd\u30b9\u3092\u77e5\u308a\u305f\u304b\u3063\u305f\u306e\u306f\u3001\u3059\u3050\u306b\u5f53\u793e\u306e\u4f01\u696d\u306e\u5e02\u5834\u5c55\u958b\u306e\u76f8\u4e57\u52b9\u679c\u3060\u3063\u305f\u3068\u601d\u3044\u307e\u3059\u3002 IMI\u30e2\u30d0\u30a4\u30eb\u306f\u3001Barclays\u3001Hermes\u3001Best Buy\u3001Walgreens \u306a\u3069\u306e\u9752\u3044\u30c1\u30c3\u30d7\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u7d20\u6674\u3089\u3057\u3044\u30ea\u30b9\u30c8\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002 \u540c\u6c0f\u306f\u3001Gartner\u3001Forrester\u3001\u304a\u3088\u3073 IDC \u304c\u3001\u4f01\u696d\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30d9\u30fc\u30b9\u304c\u4f01\u696d\u306e ID \u3092\u5909\u9769\u3057\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u5927\u898f\u6a21\u306b\u7ba1\u7406\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u53d6\u308a\u7d44\u307f\u3068\u3057\u3066\u8a8d\u3081\u3089\u308c\u3066\u3044\u308b\u3002 Cisco \u306e\u5927\u898f\u6a21\u306a\u914d\u5e03\u3092\u901a\u3058\u3066 IMImobile \u306e\u88fd\u54c1\u3092\u62e1\u5927\u3059\u308b\u3046\u3048\u3001Webex \u306e\u88fd\u54c1\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3068\u5171\u306b\u3001\u6708\u306b 6 \u5104\u4ef6\u4ee5\u4e0a\u306e\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u30e6\u30fc\u30b6\u30fc\u30011 \u5104\u3092\u8d85\u3048\u308b UCaaS \u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u3001170 \u4e07\u306e\u30d3\u30c7\u30aa\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u3001\u304a\u3088\u3073 360 \u4e07\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u306b\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6b21\u306f\u4f55\u3067\u3059\u304b?<\/strong><br \/>\n<\/span><\/h2>\n<p>IMI\u30e2\u30d0\u30a4\u30eb\u30c1\u30fc\u30e0\u3092\u5f53\u793e\u306e\u7d44\u7e54\u306b\u6b53\u8fce\u3044\u305f\u3057\u307e\u3059\u3002 2\u4eba\u306e\u30c1\u30fc\u30e0\u306f\u3001IM\u30e2\u30d0\u30a4\u30eb\u306e\u65e2\u5b58\u306e\u6226\u7565\u7684\u306a\u76ee\u6a19\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u4e0a\u3067\u3001\u7d44\u7e54\u5185\u3067\u5225\u3005\u306b\u6a5f\u80fd\u3057\u7d9a\u3051\u308b\u3067\u3057\u3087\u3046\u3002 \u79c1\u305f\u3061\u306f\u9577\u3044\u9593\u3001\u304a\u5ba2\u69d8\u306b\u6700\u9ad8\u306e\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001IMI\u30e2\u30d0\u30a4\u30eb\u306e\u88fd\u54c1\u3092\u30b7\u30b9\u30b3\u306e\u88fd\u54c1\u306b\u53d6\u308a\u5165\u308c\u3001\u614e\u91cd\u306b\u53d6\u308a\u7d44\u3093\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<blockquote>\n<h3><span><br \/>\n  <strong>\u3053\u306e\u53d6\u5f97\u3068 Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/imimobile.html\"><\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u5f0a\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u3054\u89a7<\/a> \u304f\u3060\u3055\u3044\u3002<\/strong><br \/>\n<\/span><\/h3>\n<\/blockquote>\n<p><strong>Cisco \u304c IMImobile PLC \u306e\u5b8c\u5168\u306a\u53d6\u5f97\u3092\u5b8c\u4e86\u3057\u307e\u3057\u305f [Press Release) Cisco \u306f IMImobile \u3092\u53d6\u5f97\u3057\u3066\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u57cb\u3081\u8fbc\u3080<\/strong>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2143832\"><\/a>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2130728\">[Press Release &#8211; 2020] 2020 \u5e74 12<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\"><\/a>  <a href=\"https:\/\/video.cisco.com\/video\/6225322780001\">\u6708\u73fe\u5728\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5c06\u6765\u3092\u958b\u59cb\u3057\u307e\u3059 [\u30d6\u30ed\u30b0] \u3059\u3079\u3066\u306e\u65b0\u3057\u3044 Webex Contact Center \u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002 \u25cb\u6280\u8853\u306b\u3088\u308aSR [Webinar]<\/a>  <a href=\"https:\/\/imimobile.com\/\">IMI\u30e2\u30d0\u30a4\u30eb\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">Webex Contact Center 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This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco + IMI \u30e2\u30d0\u30a4\u30eb: \u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5171\u306b\u63d0\u4f9b\u3059\u308b | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-imi-delivering-the-future-of-customer-experience-together\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco + IMI \u30e2\u30d0\u30a4\u30eb: \u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5171\u306b\u63d0\u4f9b\u3059\u308b | Webex Blog\" \/>\n<meta property=\"og:description\" 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