{"id":386665,"date":"2020-11-17T08:41:08","date_gmt":"2020-11-17T16:41:08","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e6%9c%88%e9%96%93%e3%82%a2%e3%83%83%e3%83%97%e3%83%87%e3%83%bc%e3%83%88-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e5%90%91\/"},"modified":"2020-11-17T08:41:08","modified_gmt":"2020-11-17T16:41:08","slug":"%e6%9c%88%e9%96%93%e3%82%a2%e3%83%83%e3%83%97%e3%83%87%e3%83%bc%e3%83%88-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e5%90%91","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e6%9c%88%e9%96%93%e3%82%a2%e3%83%83%e3%83%97%e3%83%87%e3%83%bc%e3%83%88-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e5%90%91\/","title":{"rendered":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u30c7\u30b8\u30bf\u30eb\u3068\u9867\u5ba2\u3078\u306e\u671f\u5f85\u306e\u53f0\u982d<\/strong><br \/>\n<\/span><\/h2>\n<p>McKinsey &#038;Company\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u306b\u3088\u308b\u3068\u300162%\u306e\u7d44\u7e54\u306f\u9867\u5ba2\u306b\u3088\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u8cfc\u5165\u3068\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9700\u8981\u3092\u5897\u5927\u3057\u3066\u3044\u307e\u3059\u300253%\u306f\u4eca\u5f8c\u3082\u3053\u306e\u50be\u5411\u304c\u7d9a\u3044\u3066\u3044\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 \u00a0\u9280\u884c\u696d\u754c\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u3068\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30fc\u30d3\u30b9\u306e\u5e83\u304f\u666e\u53ca\u306e\u4f8b\u306e\u4e00\u4f8b\u3067\u3059\u3002 2020\u5e747\u6708\u306b\u306f\u3001\u7c73\u56fd\u4e2d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u4f7f\u7528\u7387\u304c\u7d046%\u4e0a\u6607\u3057\u30012019\u5e7412\u6708\u3068\u6bd4\u8f03\u3057\u3066\u3001\u30e2\u30d0\u30a4\u30eb\u306e\u4f7f\u7528\u91cf\u306f\u7d048%\u4e0a\u6607\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u4f11\u65e5\u304c\u8fd1\u3065\u304f\u306b\u3064\u308c\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u3068\u30aa\u30e0\u30cb\u30c1\u30e3\u30f3\u30cd\u30eb\u306f\u3088\u308a\u524d\u5411\u304d\u306b\u306a\u308a\u3001\u4e16\u754c\u4e2d\u306e\u6d88\u8cbb\u8005\u306f\u4f11\u65e5\u306e\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u3092\u30aa\u30f3\u30e9\u30a4\u30f3\u306b\u79fb\u884c\u3057\u7d9a\u3051\u3067\u3057\u3087\u3046\u3002 \u3053\u308c\u306f\u660e\u3089\u304b\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u3088\u308a\u591a\u304f\u306e\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u306b\u3064\u306a\u304c\u308b <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059<\/a>\u3002 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u305d\u306e\u7d50\u679c\u3001\u591a\u304f\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ea\u30fc\u30c0\u30fc\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u97f3\u58f0\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u304a\u3088\u3073\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u5bfe\u5fdc\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0Web\u30b5\u30a4\u30c8\u30a4\u30f3\u30bf\u30fc\u30bb\u30d7\u30c8\u6a5f\u80fd\u306a\u3069\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/a>\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u52b9\u7387\u7684\u306b\u53d6\u308a\u6271\u3046\u65b9\u6cd5\u3092\u767a\u898b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6d88\u8cbb\u8005\u3078\u306e\u671f\u5f85\u3082\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u8208\u5473\u3084\u500b\u3005\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f7f\u3063\u305f\u7c21\u5358\u3067\u4fbf\u5229\u3067\u8fc5\u901f\u306a\u30c7\u30b8\u30bf\u30eb\u5bfe\u8a71\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u9867\u5ba2\u306e\u89e3\u7d04\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u3001\u4f01\u696d\u306b\u3053\u308c\u3089\u306e\u7d4c\u9a13\u3092\u6539\u5584\u3055\u305b\u308b\u5fc5\u8981\u304c\u751f\u3058\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306b\u5230\u7740\u3059\u308b\u524d\u306b\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u3088\u308a\u5305\u62ec\u7684\u306a\u30d3\u30e5\u30fc\u3092\u5f97\u308b\u5834\u5408\u306f\u3001\u3069\u3046\u3057\u305f\u3089\u826f\u3044\u3067\u3057\u3087\u3046\u304b? \u9867\u5ba2\u304c\u6301\u3064\u53ef\u80fd\u6027\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u672c\u5f53\u306b\u7406\u89e3\u3057\u3001\u305d\u306e\u60c5\u5831\u3092\u5229\u7528\u3057\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30d7\u30e9\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3057\u3001\u5c06\u6765\u306e\u9867\u5ba2\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u30cf\u30fc\u30c9\u30eb\u3092\u4f5c\u6210\u3067\u304d\u308b\u3068\u8003\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6700\u65b0\u6a5f\u80fd<\/strong><br \/>\n<\/span><\/h2>\n<p>\u3053\u306e\u305f\u3073\u79c1 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u305f\u3061\u306f\u3001Webex Experience Management<\/a>\u306e\u6700\u65b0\u306e\u5f37\u5316\u306b\u3064\u3044\u3066\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002\u3053\u306e\u305f\u3073\u306f\u3001\u5f53\u793e\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e AI\/CLOUD \u5bfe\u5fdc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002 \u6700\u65b0\u306e\u65b0\u6a5f\u80fd\u306e\u30bb\u30c3\u30c8\u3067\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3088\u308a\u826f\u304f\u7406\u89e3\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u305d\u308c\u3089\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u65b9\u3092\u53ef\u80fd\u306b\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>Personalalized<\/strong>   <strong><\/strong><strong>   Web \u30b5\u30a4\u30c8 \u30a4\u30f3\u30bf\u30fc\u30bb\u30d7\u30c8 \u8abf\u67fb<\/strong><br \/>\n<\/span><\/h2>\n<p>\u3053\u306e\u65b0\u3057\u3044\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u306b\u4f55\u304c\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306a\u3069\u3001\u9867\u5ba2\u304b\u3089\u4f55\u3092\u5b66\u3076\u304b\u306e\u8cea\u554f\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6587\u8108\u306b\u5fdc\u3058\u305f\u8abf\u67fb\u8cea\u554f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u9867\u5ba2\u304c\u652f\u6255\u3044\u3092\u8a66\u307f\u3088\u3046\u3068\u3057\u305f\u304c\u51e6\u7406\u304c\u5b8c\u4e86\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u300cHi Hi Kim\u3001\u304a\u652f\u6255\u3044\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3057\u305f\u304b?\u300d\u306a\u3069\u306e\u500b\u4eba\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3068\u3001\u305d\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u53ce\u96c6\u3055\u308c\u3001\u3042\u306a\u305f\u306e\u7d44\u7e54\u5185\u3067\u4f7f\u7528\u3055\u308c\u3001Web \u30b5\u30a4\u30c8\u306e\u554f\u984c\u3092\u4fee\u6b63\u3057\u3001\u9867\u5ba2\u306b\u9023\u7d61\u3057\u3066\u30eb\u30fc\u30d7\u3092\u9589\u3058\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-345646\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-300x178.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png 768w\" alt=\"\u30da\u30fc\u30b8\u304c\u4ed8\u3044\u305f\u30a6\u30a7\u30d6\u30a2\u30f3\u30b1\u30fc\u30c8\" width=\"640\" height=\"381\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\u30da\u30fc\u30b8\u304c\u4ed8\u3044\u305f\u30a6\u30a7\u30d6\u8abf\u67fb<\/strong><br \/>\n<\/span><\/h2>\n<p>\u3053\u308c\u3067\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8cea\u554f\u3092\u30b0\u30eb\u30fc\u30d7\u5316\u3057\u3066\u3001\u30da\u30fc\u30b8 \u30d3\u30e5\u30fc\u3054\u3068\u306b\u4eca\u65e5\u306e\u30a4\u30de\u30fc\u30b7\u30d6\u306a\u5358\u4e00\u8cea\u554f\u306b\u52a0\u3048\u3066\u3001\u540c\u3058\u30da\u30fc\u30b8\u306b\u8868\u793a\u3055\u308c\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u4e0e\u3048\u3089 \u307e\u3059\u3002\u00a0 \u5f53\u793e\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u3053\u308c\u306f Voice of Employee \u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u3088\u3046\u306a\u7279\u5b9a\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u3001\u8abf\u67fb\u306e\u5b8c\u4e86\u7387\u304c\u9ad8\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u8abf\u67fb\u306e\u8cea\u554f\u304c\u9577\u304f\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u00a0 \u95a2\u9023\u3059\u308b\u8cea\u554f\u3092\u30b0\u30eb\u30fc\u30d7\u5316\u3057\u3066\u4e00\u7dd2\u306b\u63d0\u793a\u3059\u308b\u3053\u3068\u3067\u3001\u30af\u30ea\u30c3\u30af\u56de\u6570\u304c\u6e1b\u308a\u3001\u9867\u5ba2\u6570\u304c\u5727\u5012\u7684\u306b\u591a\u3044\u3068\u3044\u3046\u3088\u308a\u9069\u5207\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3057\u3001\u7d20\u65e9\u304f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u9867\u5ba2\u304c\u884c\u3046\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u591a\u304f\u884c\u3046\u5834\u5408\u3001\u305d\u306e\u52d5\u6a5f\u3084\u30d6\u30e9\u30f3\u30c9\u306e\u4f53\u9a13\u306b\u3064\u3044\u3066\u8a73\u3057\u3044\u6d1e\u5bdf\u3092\u5f97\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.24-AM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-345642\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.24-AM-768x456.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.24-AM-300x178.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.24-AM-768x456.png 768w\" alt=\"Web \u30b5\u30a4\u30c8\u8abf\u67fb\" width=\"640\" height=\"380\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30e9\u30fc\u30c8\u306e\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8<\/strong><br \/>\n<\/span><\/h2>\n<p>\u304a\u5ba2\u69d8\u306e\u5168\u3066\u306f\u540c\u3058\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u7279\u5b9a\u306e\u5730\u57df\u3001\u30b0\u30eb\u30fc\u30d7\u3001\u4f1a\u793e\u306e\u30b5\u30a4\u30ba\u306a\u3069\u304b\u3089\u306e\u9867\u5ba2\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u5370\u8c61\u304c\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u306e\u6226\u7565\u7684\u306a\u56de\u7dda\u306b\u6cbf\u3063\u3066\u9867\u5ba2\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u306e\u5bfe\u8a71\u65b9\u6cd5\u3092\u7406\u89e3\u3067\u304d\u308b\u3068\u3001\u9a5a\u304f\u307b\u3069\u306e\u6d1e\u5bdf\u3092\u89e3\u304d\u51fa\u3059\u6d1e\u5bdf\u3092\u89e3\u304d\u51fa\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>Webex Experience Management \u3067\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u8a2d\u5b9a\u3057\u3001\u7d44\u7e54\u5185\u306e\u7279\u5b9a\u306e\u5f93\u696d\u54e1\u307e\u305f\u306f\u90e8\u7f72\u3092\u5bfe\u8c61\u3068\u3057\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30e9\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u30a2\u30e9\u30fc\u30c8\u306f\u3001\u30e1\u30fc\u30eb\u3001SMS\u3001\u30e1\u30fc\u30eb \u30a2\u30c9\u30ec\u30b9\u306a\u3069\u3001\u8907\u6570\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3067 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/webex-teams.html\">Webex Teams<\/a>\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u3042\u308b\u90fd\u5e02\u306b\u9ad8\u3044\u30cd\u30c3\u30c8\u306e\u4fa1\u5024\u3092\u6301\u3064\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u884c\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u305d\u306e\u6d3b\u52d5\u72b6\u6cc1\u306b\u95a2\u9023\u3057\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u7279\u5b9a\u306e\u8cea\u554f\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8abf\u67fb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u00a0\u3053\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u53ce\u307e\u308b\u9867\u5ba2\u304c\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u958b\u3044\u305f\u3070\u304b\u308a\u306a\u3089\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u306e 1 \u3064\u306b\u767b\u9332\u3057\u305f\u3044\u304b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u304c\u767b\u9332\u3057\u306a\u3044\u3053\u3068\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30e9\u30fc\u30c8\u306f\u3001\u5fdc\u7b54\u3092\u8a8d\u8b58\u3059\u308b\u305f\u3081\u306b\u3001\u4f1a\u793e\u306e\u91cd\u8981\u306a\u500b\u4eba\u307e\u305f\u306f\u30c1\u30fc\u30e0\u306b\u30c8\u30ea\u30ac\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u7279\u5b9a\u306e\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u52d5\u4f5c\u30d1\u30bf\u30fc\u30f3\u3092\u3088\u308a\u7406\u89e3\u3057\u3001\u76ee\u6a19\u306e\u9054\u6210\u306b\u5f79\u7acb\u3064\u4fee\u6b63\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ea\u30fc\u30c0\u30fc\u306b\u5f37\u529b\u306a\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3057\u3001\u4e8b\u696d\u5185\u5bb9\u306b\u9055\u3044\u3092\u751f\u307f\u51fa\u3059\u30d3\u30b8\u30cd\u30b9\u6539\u5584\u3092\u652f\u63f4\u3059\u308b\u3001\u72ec\u81ea\u306e\u6226\u7565\u7684\u306a\u512a\u4f4d\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6b21\u306f\u4f55\u3067\u3059\u304b?<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f53\u90e8\u9580\u3067\u8cde\u3092 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\u7372\u5f97\u3057\u305f Webex Contact Center<\/a>  <a href=\"https:\/\/www.webex.com\/webexone.html\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u6b21\u56de\u306e\u304a\u77e5\u3089\u305b\u3092\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u4eca\u3059\u3050 Webexone \u306b\u3054\u767b\u9332<\/a> \u304f\u3060\u3055\u3044\u3002<\/p>\n<blockquote><p>\u304a\u5ba2\u69d8\u306b\u512a\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u5f0a\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u3054\u89a7 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u304f\u3060\u3055\u3044<\/a>\u3002<\/p><\/blockquote>\n<p>\u00a0<\/p>\n<p><strong>\u8a73\u7d30\u306b\u3064\u3044\u3066 https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/strong>  https:\/\/blogs.cisco.com\/collaboration\/monthly-update-boost-your-net-promoter-scores-and-workplace-collaboration-with-cisco-contact-center-solutions<\/p>\n<p>https:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc \u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30ea\u30fc\u30c0\u30fc\u306b\u63d0\u4f9b\u3059\u308b Webex Experience Management \u306e\u6700\u65b0\u306e\u6a5f\u80fd\u5f37\u5316\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"author":5501,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4278,14755,8166],"class_list":["post-386665","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-contact-center-as-a-service","tag-webex-for-government","tag-8166"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc \u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30ea\u30fc\u30c0\u30fc\u306b\u63d0\u4f9b\u3059\u308b Webex Experience Management \u306e\u6700\u65b0\u306e\u6a5f\u80fd\u5f37\u5316\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-17T16:41:08+00:00\" \/>\n<meta name=\"author\" content=\"David Wiener\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Wiener\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/\"},\"author\":{\"name\":\"David Wiener\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/cdfe41aab915cfc13512c9622170a8e8\"},\"headline\":\"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059\",\"datePublished\":\"2020-11-17T16:41:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/\"},\"wordCount\":46,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/11\\\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png\",\"keywords\":[\"Contact Center as a Service\",\"Webex for Government\",\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\"],\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\",\"\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\"],\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/\",\"name\":\"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059 | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/11\\\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png\",\"datePublished\":\"2020-11-17T16:41:08+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/cdfe41aab915cfc13512c9622170a8e8\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/#primaryimage\",\"url\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/11\\\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png\",\"contentUrl\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/11\\\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/cdfe41aab915cfc13512c9622170a8e8\",\"name\":\"David Wiener\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"caption\":\"David Wiener\"},\"description\":\"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/thedavidwiener\\\/\"],\"url\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/contributors\\\/davidwiener\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059 | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/","og_locale":"ja_JP","og_type":"article","og_title":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059 | Webex Blog","og_description":"\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc \u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30ea\u30fc\u30c0\u30fc\u306b\u63d0\u4f9b\u3059\u308b Webex Experience Management \u306e\u6700\u65b0\u306e\u6a5f\u80fd\u5f37\u5316\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002","og_url":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/","og_site_name":"Webex Blog","article_published_time":"2020-11-17T16:41:08+00:00","author":"David Wiener","twitter_misc":{"\u57f7\u7b46\u8005":"David Wiener"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/"},"author":{"name":"David Wiener","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8"},"headline":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059","datePublished":"2020-11-17T16:41:08+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/"},"wordCount":46,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png","keywords":["Contact Center as a Service","Webex for Government","\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc"],"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9","\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3"],"inLanguage":"ja","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/","url":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/","name":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059 | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png","datePublished":"2020-11-17T16:41:08+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/#primaryimage","url":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png","contentUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u79d8\u8a23\u306f\u3001\u3054\u5229\u7528\u306e Web \u30b5\u30a4\u30c8\u5185\u306b\u96a0\u3055\u308c\u3066\u3044\u307e\u3059"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8","name":"David Wiener","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","caption":"David Wiener"},"description":"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.","sameAs":["https:\/\/www.linkedin.com\/in\/thedavidwiener\/"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/davidwiener\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/386665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5501"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=386665"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/386665\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=386665"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=386665"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=386665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}