{"id":386679,"date":"2020-12-17T10:49:30","date_gmt":"2020-12-17T18:49:30","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%81%93%e3%82%8c%e3%81%8b%e3%82%89%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%af%e3%80%81%e3%81%93%e3%82%8c\/"},"modified":"2020-12-17T10:49:30","modified_gmt":"2020-12-17T18:49:30","slug":"%e3%81%93%e3%82%8c%e3%81%8b%e3%82%89%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%af%e3%80%81%e3%81%93%e3%82%8c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%81%93%e3%82%8c%e3%81%8b%e3%82%89%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%af%e3%80%81%e3%81%93%e3%82%8c\/","title":{"rendered":"\u3053\u308c\u304b\u3089\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u3053\u308c\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002"},"content":{"rendered":"

<\/em>WebexOne<\/a> \u30b7\u30ea\u30fc\u30ba\u306f\u3001Webex\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u76ee\u6b21\u3092\u5f37\u8abf\u3057\u3001\u5bfe\u4f1a\u5bfe\u8a71\u306b\u6bd4\u307310\u500d\u306e\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u7d44\u7e54\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3044\u3001\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3057\u3001\u5168\u54e1\u306b\u5bfe\u3057\u3066\u5305\u62ec\u7684\u306a\u5c06\u6765\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/em><\/p>\n


\n \u5168\u304f\u65b0\u3057\u3044Webex Contact Center\u304c\u6b21\u4e16\u4ee3\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u57fa\u790e\u3092\u4f5c\u308b<\/strong>
\n<\/span><\/h2>\n

\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u3059\u3067\u306b\u91cd\u8981\u3067\u306a\u304b\u3063\u305f\u5834\u5408\u30012020 <\/u><\/em> \u5e74\u306e\u591a\u304f\u306e\u70b9\u3067\u3001\u305d\u308c\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u57fa\u672c\u8981\u7d20\u3067\u3042\u308b\u3001\u3068\u3044\u3046\u70b9\u3067\u3059\u3002 \u5e74\u3092\u901a\u3057\u3066\u7269\u7406\u7684\u306a\u4e16\u754c\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u306e\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u5bfe\u8a71\u304c\u5927\u5e45\u306b\u5897\u52a0\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9ad8\u3044\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u306a\u308b\u306a\u3069\u3067\u3059\u3002<\/p>\n

\u5148\u9031\u306e WebexOne<\/a> \u3067\u306e\u30ed\u30fc\u30f3\u30c1\u3092\u3001\u771f\u306b\u6b21\u4e16\u4ee3\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u308b\u300cCisco Webex\u00ae Contact Center<\/strong> <\/a> \u300d\u3067\u516c\u958b\u3057\u307e\u3057\u305f\u3002<\/p>\n

Webex Contact Center \u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u5168\u6a5f\u80fd\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n

[ovp]6213737749001[\/ovp]<\/p>\n


\n \u3059\u3079\u3066\u306e\u65b0\u3057\u3044 Webex Contact Center \u306e\u65b0\u6a5f\u80fd <\/strong>
\n<\/span><\/h2>\n


\n \u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u2014 \u9867\u5ba2\u304c\u3044\u3064\u3001\u3069\u306e\u3088\u3046\u306b\u4f7f\u7528\u3057\u305f\u3044\u304b<\/strong>
\n<\/span><\/h3>\n

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\n \u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406<\/strong>
\n<\/span><\/h3>\n

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\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u6b21\u306e\u8cac\u4efb\u8005\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u306f\u3001Cisco Contact Center \u6700\u9ad8\u6210\u9577\u8cac\u4efb\u8005\u306e Vinod Muthukrishnan \u306e WebexOne<\/em> <\/em><\/a><\/em> \u30bb\u30c3\u30b7\u30e7\u30f3\u300c\u304a\u5ba2\u69d8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f37\u5316\u3059\u308b\u306b\u306f?\u300d\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <\/em><\/a> <\/em><\/p>\n

\"Webex <\/a>

Webex\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5c65\u6b74\u304c\u8ffd\u52a0\u3055\u308c\u305f\u3001\u3059\u3079\u3066\u306e\u65b0\u3057\u3044Webex Contact Center\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c7\u30b9\u30af\u30c8\u30c3\u30d7<\/p>\n


\n \u76f4\u611f\u7684\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u306e\u8d85\u60c5\u5831<\/strong>
\n<\/span><\/h3>\n

\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u72ec\u81ea\u306e UI \u5c02\u9580\u5bb6\u3068\u53d6\u308a\u7d44\u307f\u3001\u62e1\u5f35\u7684\u3067\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u3067\u76f4\u611f\u7684\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002 \u305d\u306e\u7d50\u679c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6700\u9ad8\u306e\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u4e2d\u592e\u306e\u30b3\u30de\u30f3\u30c9\u30bb\u30f3\u30bf\u30fc\u306b\u6700\u9069\u3067\u3059\u3002 \u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u30d9\u30fc\u30b9\u306e\u65b0\u3057\u3044\u30c7\u30b6\u30a4\u30f3\u306b\u3088\u308a\u3001\u62c5\u5f53\u8005\u3068\u7ba1\u7406\u8005\u306f\u4e00\u3064\u306e\u76f4\u611f\u7684\u306a\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3067\u5fc5\u8981\u306a\u3059\u3079\u3066\u304c\u6307\u5148 1 \u3064\u3067\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002 \u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u7d71\u5408 Webex Workforce Optimization \u306f\u3001\u30ef\u30fc\u30af<\/a> \u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u3001\u54c1\u8cea\u7ba1\u7406\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9 \u5206\u6790\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n

AI \u306e\u50cd\u304d\u65b9\u306b\u3088\u3063\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6bce\u65e5\u306e\u4ed5\u4e8b\u306e\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002 AI \u3092\u5c0e\u5165\u3059\u308b\u4e0a\u3067\u6700\u3082\u6210\u529f\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30ad\u30eb\u3092\u6700\u521d\u306b\u7e70\u308a\u8fd4\u3057\u306e\u30bf\u30b9\u30af\u3092\u524a\u9664\u3057\u3001\u305d\u308c\u3092\u97f3\u58f0\u30dc\u30c3\u30c8\u306b\u6e21\u3057\u3001\u305d\u306e\u5f8c\u3001\u62c5\u5f53\u8005\u306b\u3088\u308a\u7ba1\u7406\u3055\u308c\u308b\u8907\u96d1\u306a\u30bf\u30b9\u30af\u306b\u5bfe\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u30ed\u30fc\u30eb\u3092\u518d\u751f\u3059\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306e\u30b9\u30ad\u30eb\u3092\u5411\u4e0a\u3059\u308b\u3053\u3068\u3067\u3057\u305f\u3002 \u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f AI \u304b\u3089\u63a8\u5968\u4e8b\u9805\u3092\u53d7\u3051\u53d6\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u9577\u6642\u9593\u5f85\u3064\u6642\u9593\u3092\u5f85\u3064\u5fc5\u8981\u304c\u306a\u306b\u306a\u308a\u307e\u3059\u3002 \u4eba\u9593\u3068 AI \u306e\u3053\u306e\u878d\u5408\u306b\u3088\u3063\u3066\u300124 \u6642\u9593\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u74b0\u5883\u3067\u3001\u81ea\u7136\u3067\u65e9\u304f\u3001\u7c21\u5358\u306b\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n

Cisco Contact Center AI \u88fd\u54c1\u7ba1\u7406\u306e\u30ea\u30fc\u30c9 Ki Heyder \u306e WebexOne \u30bb\u30c3\u30b7\u30e7\u30f3\u300c<\/em> \u3055\u308b\u308f\u30fc\u3068: \u300c\u30b9\u30fc\u30d1\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u80cc\u5f8c\u306e\u672c\u5f53\u306e\u529b\u300d\u3092\u5f97<\/em> <\/a> \u3066\u3001\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a2\u7d22\u3057\u307e\u3059\u3002<\/em><\/p>\n

[caption id=\"attachment_348599\" align=\"aligncenter\" width=\"640\"] \"Webex <\/a> Webex Contact Center \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u30e9\u30a4\u30c8\u3068\u30c0\u30fc\u30af\u30e2\u30fc\u30c9\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002 \u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u30d9\u30fc\u30b9\u306e\u8a2d\u8a08\u306b\u3088\u308a\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6700\u3082\u4f7f\u7528\u3059\u308b\u30c4\u30fc\u30eb\u30921\u3064\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3067\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p><\/div>\n


\n \u6b21\u4e16\u4ee3\u306e\u5b8c\u5168\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/strong>
\n<\/span><\/h3>\n

CPaaS\u696d\u754c\u306e\u5b58\u5728(Communications Platform as a Service)\u306f\u3001\u9867\u5ba2\u306b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u305f\u3081\u306eAPI\u3092\u671f\u5f85\u3059\u308b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u884c\u3063\u305f\u3002 \u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u65e5\u3005\u306f\u904e\u304e\u305f\u3068\u3057\u307e\u3059\u3002\u00a0 \u3059\u3079\u3066\u306e\u65b0\u3057\u3044Webex Contact Center\u306f\u30de\u30a4\u30af\u30ed\u30b5\u30fc\u30d3\u30b9\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u4e00\u90e8\u306bAPI\u7b2c1\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002 \u305f\u3060\u3057\u3001API \u3092\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u3059\u308b\u306b\u306f\u3001\u5e38\u306b\u5229\u7528\u3067\u304d\u306a\u3044\u958b\u767a\u8005\u30b9\u30ad\u30eb\u30bb\u30c3\u30c8\u306e\u53c2\u52a0\u304c\u5fc5\u8981\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u00a0 \u4f4e\u30b3\u30fc\u30c9\/\u30b3\u30fc\u30c9\u306a\u3057\u306e\u52d5\u304d\u304c\u59cb\u307e\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u958b\u767a\u8005\u304c\u4f7f\u7528\u53ef\u80fd\u306b\u306a\u308b\u306e\u3092\u5f85\u305f\u305a\u306b\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u50cd\u304d\u65b9\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u30c9\u30e9\u30c3\u30b0 \u30a2\u30f3\u30c9 \u30c9\u30ed\u30c3\u30d7 \u30d5\u30ed\u30fc\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u30d3\u30eb\u30c0\u30fc\u306e\u3088\u3046\u306a\u5f0a\u793e\u306e\u7ba1\u7406\u30c4\u30fc\u30eb\u306e\u7c21\u7d20\u3055\u306f\u3001\u6280\u8853\u9762\u4ee5\u5916\u306e\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u306b\u3001IT \u30ea\u30bd\u30fc\u30b9\u306b\u8ca0\u62c5\u3092\u304b\u3051\u308b\u3053\u3068\u306a\u304f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5909\u66f4\u3067\u304d\u308b\u529b\u3092\u4e0e\u3048\u307e\u3059\u3002 \u30aa\u30fc\u30d7\u30f3\u306aAPI\u7b2c\u4e00\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u6700\u7d42\u7684\u306a\u62e1\u5f35\u6027\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n

\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5b9f\u884c\u304c\u5bb9\u6613\u306b\u306a\u308b\u3068\u3001\u3053\u306e\u65b0\u3057\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f Salesforce\u3001Microsoft Dynamics\u3001Zendesk \u306a\u3069\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u304c\u4ed8\u5c5e\u3057\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u901a\u904e\u3059\u308b\u5fc5\u8981\u304c\u6e1b\u3089\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u306f\u3001Cisco Contact Center CTO Ryan \u540c\u6c0f\u306eWebexOne<\/em> \u30bb\u30c3\u30b7\u30e7\u30f3\u300c\u65b0\u3057\u3044Webex Contact Center<\/em> <\/a>\u306b\u5bfe\u5fdc\u3059\u308b\u6b21\u4e16\u4ee3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/em><\/p>\n

\"Webex <\/a>

Webex Contact Center \u306b\u306f\u3001\u65b0\u3057\u3044 UI \u30d9\u30fc\u30b9\u306e\u30d5\u30ed\u30fc\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u30d3\u30eb\u30c0\u30fc\u3068\u7d71\u5408\u578b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u7ba1\u7406\u304c\u3001\u512a\u308c\u305f\u7ba1\u7406\u306e\u5bb9\u6613\u6027\u3068\u67d4\u8edf\u6027\u3092Webex Control Hub\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p><\/div>\n


\n \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u5358\u4e00\u306e\u5e02\u5834\u30ea\u30fc\u30c0\u30fc\u304c\u63d0\u4f9b\u3059\u308b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3092\u5b8c\u6210<\/strong>
\n<\/span><\/h3>\n

\u9867\u5ba2\u306e\u554f\u984c\u306e\u89e3\u6c7a\u306f\u3001\u57fa\u672c\u7684\u306b\u793e\u5185\u5916\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30bf\u30b9\u30af\u3067\u3059\u3002 Webex Contact Center \u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306f\u90e8\u9580\u6a2a\u65ad\u578b\u306e\u4e3b\u984c\u306b\u95a2\u3059\u308b\u5c02\u9580\u5bb6\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u5c02\u9580\u5bb6\u306f\u3001\u6bce\u56de\u3001\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3068\u3044\u3046\u5171\u901a\u306e\u76ee\u6a19\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u901a\u8a71\u3001\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30d8\u30c3\u30c9\u30bb\u30c3\u30c8\u3084\u96fb\u8a71\u306b\u5bfe\u3059\u308b Webex \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30c4\u30fc\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5171\u901a\u306e\u30e6\u30fc\u30b6\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304b\u3089\u5f97\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002 \u7d44\u7e54\u3068\u7ba1\u7406\u8005\u306f\u3001\u7279\u7570\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u901a\u3058\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u7ba1\u7406\u306e\u5bb9\u6613Webex Control Hub\u304c\u3042\u308a\u307e\u3059\u3002 \u6700\u8fd1\u306e1\u3064\u306e\u4f8b\u3067\u306f\u3001Webex Contact Center\u3068\u5354\u529b\u3059\u308b\u88dc\u5b8cWebex\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u9054\u6210\u3055\u308c\u305f\u3001262%\u306eROI\u3068\u3044\u3046\u304a\u5ba2\u69d8\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u3001\u6700\u8fd1\u306e Forer\u306e<\/a> \u7dcf\u7d4c\u6e08\u52b9\u679c\u306e\u8abf\u67fb\u3067\u8aac\u660e\u3057\u307e\u3057\u305f\u3002 \u3053\u308c\u3089\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u6a5f\u80fd\u306b\u3088\u308a\u3001\u5168\u304f\u65b0\u3057\u3044Webex Contact Center\u304c\u696d\u754c\u3067\u6700\u3082\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\u3002<\/p>\n

WebexONE\u30bb\u30c3\u30b7\u30e7\u30f3\u300c<\/em> \u5c06\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u6295\u8cc7: Webex<\/em> <\/a>Contact Center \u304c\u5b8c\u5168\u306a Webex \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308b\u7406\u7531\u306b\u3064\u3044\u3066\u3001\u5f7c\u3089\u306e\u5c55\u671b\u3092\u304a\u805e\u304d\u304f\u3060\u3055\u3044\u3002 <\/em><\/p>\n


\n \u6b21\u306e\u30a2\u30c3\u30d7: \u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (CAxaS)<\/strong>
\n<\/span><\/h2>\n

\u5f53\u793e\u306e\u65b0\u3057\u3044Webex Contact Center\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ed\u30fc\u30f3\u30c1\u306f\u300110\u500d\u306e\u512a\u308c\u305f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3068\u3044\u3046\u30b7\u30b9\u30b3\u306e\u30d3\u30b8\u30e7\u30f3\u306b\u3082\u3042\u308a\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u3053\u306e\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u306f\u6700\u521d\u3092\u8868\u3057\u3001\u7d42\u308f\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u4eca\u9031\u3001 IMI\u30e2\u30d0\u30a4\u30eb<\/a>\u306e\u8cb7\u53ce\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u304a\u5ba2\u69d8\u304c\u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u6295\u8cc7\u3092\u7d99\u7d9a\u3059\u308b\u4e0a\u3067\u3001\u3055\u3089\u306b\u5225\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u8868\u3057\u307e\u3059\u3002<\/p>\n

IMI\u30e2\u30d0\u30a4\u30eb\u3068\u3059\u3079\u3066\u306e\u65b0\u3057\u3044Webex Contact Center\u306e\u30aa\u30d5\u30a1\u30fc\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001Cisco\u306f\u3001\u512a\u308c\u305f\u60c5\u5831\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30f3\u30cd\u30eb\u6a5f\u80fd\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u6027\u306e\u3088\u3046\u306a\u6280\u8853\u3092\u6d3b\u7528\u3057\u3066\u3001\u5805\u7262\u306aCWebaS\u30aa\u30d5\u30a1\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u304c\u53ef\u80fd\u306b\u306a\u308b\u3002 C OfaS\u306e\u76ee\u7684\u306f\u3001\u7d44\u7e54\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u58c1\u3092\u8d85\u3048\u305f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u65b9\u6cd5\u306e\u3059\u3079\u3066\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u3092\u7406\u89e3\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068\u3067\u3057\u305f\u3002\u00a0 \u305d\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u4e0a\u3067\u3001IMImobile\u306e\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u7d44\u7e54\u306f\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3068\u3001\u4f01\u696d\u5185\u306e\u3059\u3079\u3066\u306e\u90e8\u9580\u3067\u3053\u306e\u6d1e\u5bdf\u306b\u57fa\u3044\u3066\u884c\u52d5\u3067\u304d\u307e\u3059\u3002<\/p>\n

IMI\u30e2\u30d0\u30a4\u30eb\u53d6\u5f97\u306f\u3001\u5fc5\u8981\u306a\u898f\u5236\u6761\u4ef6\u306b\u5bfe\u3059\u308bIM\u30e2\u30d0\u30a4\u30eb\u30fb\u30e2\u30d0\u30a4\u30eb\u30fb\u30a2\u30af\u30bb\u30b9\u8a8d\u8a3c\u304a\u3088\u3073\u6e80\u8db3\u5ea6\u306e\u5bfe\u8c61\u3068\u306a\u308a\u307e\u3059\u3002<\/em><\/p>\n


\n \u65b0\u3057\u3044 Webex Contact Center \u3092\u691c\u7d22\u3059\u308b<\/a>
\n<\/strong><\/p><\/blockquote>\n

\n

\u8a73\u7d30Webex Contact Center<\/strong> \u30a6\u30a7\u30d6\u30da\u30fc\u30b8Cisco Collaboration Flex Plan \u306b\u306f\u3001Cisco \u901a\u8a71\u30d7\u30e9\u30f3\u3068\u3088\u308a\u512a\u308c\u305f\u9023\u643a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3 + \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/a> \u63d0\u4f9b\u304c\u542b\u307e\u308c\u308b\u3059\u3079\u3066\u306e\u661f\u52a0\u901f \u2013 \u5c02\u9580\u5bb6 262% ROI \u306b\u6cbf\u3063\u3066\u79fb\u52d5\u3059\u308b Contact Center<\/a> \u6280\u8853\u306e\u6b21\u3092\u898b\u308b:<\/a> Forrester Webex Contact Center Total Economic Impact (REST) \u306b<\/a> \u95a2\u3059\u308b\u8abf\u67fb\u3042\u306a\u305f\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30011 \u3064\u306e\u5b9b\u5148: <\/a>Cloud\u306e\u30db\u30ef\u30a4\u30c8\u30da\u30fc\u30d1\u30fc\u3067\u3042\u308bMcGee-Smith AnalyticsCisco \u306f\u3001Ar wave’s Globe for Intelligent Contact Centers 2020Resources<\/a> <\/strong>\u306b\u5bfe\u3059\u308b\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8b58\u5225\u3055\u308c\u308bCisco Webex\u306e\u3059\u3079\u3066\u306e\u65b0\u3057\u3044Webex\u306b\u5bfe\u3057\u3066\u6b53\u8fce\u306e\u30e1\u30c3\u30bb\u30fc\u30b8 Webex<\/a> \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6ce2\u3092\u901a\u3058\u3001\u5bfe\u9762\u578b\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3088\u308a10\u500d\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059 [News Release]<\/a> Cisco \u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30ef\u30fc\u30ab\u30fc\u306b\u6a29\u9650\u3092\u4e0e\u3048\u3001\u5b89\u5168\u306a\u30aa\u30d5\u30a3\u30b9\u3078\u306e\u5fa9\u5e30\u3092\u53ef\u80fd\u306b\u3059\u308b 3 \u3064\u306e\u65b0\u3057\u3044 Webex \u30c7\u30d0\u30a4\u30b9\u3092\u767a\u8868\u3057\u307e\u3059 [\u30cb\u30e5\u30fc\u30b9 \u30ea\u30ea\u30fc\u30b9]<\/a> Webex \u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u4e8c\u91cd\u306b\u3057\u3066 Webex \u30a2\u30d7\u30ea \u30cf\u30d6\u3092\u52a0\u901f\u3055\u305b\u3001\u611b\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u9593\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059 [\u30cb\u30e5\u30fc\u30b9 \u30ea\u30ea\u30fc\u30b9]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u5148\u9031\u306eWebexOne\u3067\u306e\u30ed\u30fc\u30f3\u30c1\u3092\u3001\u771f\u306b\u6b21\u4e16\u4ee3\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u308b\u300cCisco Webex\u00ae Contact Center\u300d\u3067\u516c\u958b\u3057\u307e\u3057\u305f\u3002<\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4278,8166],"class_list":["post-386679","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-contact-center-as-a-service","tag-8166"],"acf":[],"yoast_head":"\n\u3053\u308c\u304b\u3089\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u3053\u308c\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002 | Webex Blog<\/title>\n<meta name=\"robots\" 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