{"id":386786,"date":"2020-09-17T12:10:02","date_gmt":"2020-09-17T19:10:02","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e6%9c%88%e9%96%93%e3%82%a2%e3%83%83%e3%83%97%e3%83%87%e3%83%bc%e3%83%88-cisco-contact-center-%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7%e3%83%8d%e3%83%83%e3%83%88\/"},"modified":"2020-09-17T12:10:02","modified_gmt":"2020-09-17T19:10:02","slug":"%e6%9c%88%e9%96%93%e3%82%a2%e3%83%83%e3%83%97%e3%83%87%e3%83%bc%e3%83%88-cisco-contact-center-%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7%e3%83%8d%e3%83%83%e3%83%88","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e6%9c%88%e9%96%93%e3%82%a2%e3%83%83%e3%83%97%e3%83%87%e3%83%bc%e3%83%88-cisco-contact-center-%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%a7%e3%83%8d%e3%83%83%e3%83%88\/","title":{"rendered":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u30cd\u30c3\u30c8\u4e0a\u306e\u5f97\u70b9\u3068 Workplace Collaboration \u3092\u5f8c\u62bc\u3057\u3059\u308b"},"content":{"rendered":"<p><span><br \/>\n  <strong><\/strong> <\/span> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\">  <\/a>\u5f53\u793e\u306fWebex Contact Center\u3068\u3001\u5c0f\u898f\u6a21\u304a\u3088\u3073\u5927\u898f\u6a21\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u8cde\u3092\u7372\u5f97\u3057\u3066\u3044\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc(CCaaS<\/p>\n<p>)\u3068\u3001\u30a8\u30ad\u30b5\u30a4\u30c6\u30a3\u30f3\u30b0\u306a\u65b0\u6a5f\u80fd\u3092\u5171\u6709\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u4eca\u6708\u5f53\u793e\u3067\u306f\u3001Webex Experience Management<\/a>(\u5f53\u793e\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e AI\/AI\/AI \u5bfe\u5fdc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3)\u306b\u6a5f\u80fd\u5f37\u5316\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u7d44\u7e54\u5185\u306e\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u89e3\u7d04\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u6700\u8fd1\u3001\u6d88\u8cbb\u8005\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u9593\u306e\u307b\u3068\u3093\u3069\u306e\u3084\u308a\u53d6\u308a\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u767a\u751f\u3059\u308b\u5834\u5408\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u65b0\u3057\u3044\u610f\u5473\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002 \u30a2\u30e1\u30ea\u30ab\u306e\u7d4c\u55b6\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4f01\u696d\u3067\u3042\u308bMcKinsey\u6c0f\u306f\u6b21\u306e\u7d50\u8ad6\u3092\u51fa\u3057\u305f\u3002\u300c\u4f01\u696d\u306e\u7af6\u4e89\u529b\u306f\u3001\u9867\u5ba2\u306e\u76ee\u3092\u901a\u3058\u3066\u4e16\u754c\u3092\u898b\u308b\u306b\u3042\u308b\u300d\u3068\u7d50\u8ad6\u4ed8\u3051\u305f\u3002 \u304a\u5ba2\u69d8\u306e\u8a71\u3057\u5408\u3044\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u304c\u3001\u79c1\u305f\u3061\u304c\u4f1d\u3048\u305f\u3044\u884c\u52d5\u306b\u306f\u3055\u3089\u306b\u91cd\u8981\u3067\u3059\u3002 \u4eca\u6708\u306e\u6a5f\u80fd\u5f37\u5316\u306f\u3001\u304a\u5ba2\u69d8\u304c\u3053\u308c\u3089\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u5f79\u7acb\u3064\u70b9\u306b\u7126\u70b9\u3092\u5f53\u3066\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span><br \/>\n  <strong>Webex Teams<\/strong> <\/span>  \u3068\u7d71\u5408\u3055\u308c\u305f\u65b0<span> <strong>  <\/strong><\/span>   \u3057\u3044 Webex \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u65b0\u6a5f\u80fd\u9867\u5ba2\u304c\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3046\u969b\u306b\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u901a\u77e5\u3092\u53d7\u3051\u53d6\u308a\u3084\u3059\u304f\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u305f\u3081\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u8fc5\u901f\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u304a\u3088\u3073\u300c\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u300d\u969b\u306b\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002 \u4f5c\u696d\u65b9\u6cd5 Webex Experience Management \u3068\u30e6\u30fc\u30b6\u30fc\u3092\u7d71\u5408Webex Teams\u3002 \u3059\u3067\u306b\u30a2\u30e9\u30fc\u30c8\u901a\u77e5\u3092\u30e1\u30fc\u30eb\u3001SMS\u3001\u305d\u306e\u4ed6\u591a\u304f\u306e\u3053\u3068\u3092\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002\u65b0\u3057\u3044 Webex Teams \u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u60aa\u3044\u9867\u5ba2\u306e\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u3001\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306f\u3044\u3064\u3067\u3082\u3001Teams \u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u81ea\u52d5\u7684\u306b\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002<\/p>\n<p>Webex Teams \u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u6b63\u306e\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u306e\u7279\u5b9a\u306e\u7406\u7531\u3067\u30a2\u30e9\u30fc\u30c8\u3092\u53d7\u3051\u53d6\u308b\u30c1\u30fc\u30e0\u306b\u901a\u77e5\u3059\u308b\u304b\u3001\u88fd\u54c1\u306b\u3064\u3044\u3066\u3082\u3063\u3068\u77e5\u308a\u305f\u304c\u3063\u3066\u3044\u308b\u9867\u5ba2\u306e\u3088\u3046\u306a\u91cd\u8981\u306a\u30b3\u30e1\u30f3\u30c8\u3092\u901a\u77e5\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30af\u30ed\u30b9\u4f1a\u793e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u6539\u5584\u3055\u308c\u3001\u500b\u4eba\u3068\u30c1\u30fc\u30e0\u306f\u554f\u984c\u306b\u8fc5\u901f\u306b\u5bfe\u51e6\u3057\u3001CSAT \u3084 NPS \u306a\u3069\u306e\u53ce\u76ca\u3092\u5411\u4e0a\u3057\u3001KPI \u3092\u6539\u5584\u3059\u308b\u6a5f\u4f1a\u306b\u5909\u308f\u308a\u5f97\u305f\u3002<\/p>\n<p><iframe loading=\"lazy\" title=\"Improving customer experience with Webex Experience Management and Webex Teams\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Mg3wuRK3OXo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span><br \/>\n  <strong>\u5b8c\u5168\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306eWebex\u4f53\u9a13<\/strong> <\/span>  \u7ba1\u7406\u9867\u5ba2\u306b\u8abf\u67fb\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30c1\u30e3\u30cd\u30eb\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3057\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7406\u89e3\u3057\u7406\u89e3\u3059\u308b\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u73fe\u5728\u3001IVR \u3092\u5229\u7528\u3057\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u884c\u3044\u3001\u97f3\u58f0\u901a\u8a71\u306e\u5f8c\u306b SMS \u3068\u30e1\u30fc\u30eb\u3067\u7279\u306b\u6307\u5b9a\u3055\u308c\u305f\u767a\u9001\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002 \u5bfe\u8c61\u30e6\u30fc\u30b6\u30fc\u3084\u30d3\u30b8\u30cd\u30b9\u3084\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u6570\u306b\u57fa\u3065\u3044\u3066\u3001\u901a\u8a71\u5f8c\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u6700\u65b0\u306e\u30ea\u30ea\u30fc\u30b9\u3067\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306b\u3055\u3089\u306b\u591a\u304f\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002 \u97f3\u58f0\u306b\u52a0\u3048\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u307e\u305f\u306f\u30e1\u30fc\u30eb\u306e\u5bfe\u8a71\u306e\u5f8c\u3067\u3001\u30a6\u30a7\u30d6 \u30c1\u30e3\u30c3\u30c8\u3068\u30e1\u30fc\u30eb\u306e\u7f72\u540d\u306b\u95a2\u3057\u3066\u3001\u30a6\u30a7\u30d6 \u30c1\u30e3\u30c3\u30c8\u3068\u30e1\u30fc\u30eb\u306e\u7f72\u540d\u306b\u95a2\u3057\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3067\u304d\u307e\u3059\u3002 \u30c1\u30e3\u30f3\u30cd\u30eb\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3059\u308b\u3068\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ec\u30b9\u30dd\u30f3\u30b9\u7387\u3068\u6587\u8108\u306b\u5fdc\u3058\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u6700\u5927\u5316\u3055\u308c\u3001\u597d\u304d\u3084\u60aa\u4e8b\u306a\u3069\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u3064\u3044\u3066\u3082\u3063\u3068\u77e5\u308b\u80fd\u529b\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>Webex Experience Management \u304c\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u7d71\u5408\u3055\u308c\u308b\u969b\u306b\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3082\u5c0e\u5165\u3055\u308c\u307e\u3057\u305f\u3002 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u306f\u3001\u9867\u5ba2\u3068\u306e\u97f3\u58f0\u5bfe\u8a71\u306b\u52a0\u3048\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u304a\u3088\u3073\u30e1\u30fc\u30eb\u3067\u306e\u3084\u308a\u53d6\u308a\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u611f\u60c5\u3068\u904e\u53bb\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u53ef\u8996\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306f\u9867\u5ba2\u306e\u611f\u60c5\u3092\u672c\u5f53\u306b\u7406\u89e3\u3057\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u3055\u3089\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u65b0\u3057\u3044 Webex \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u6a5f\u80fd\u306f\u3001Contact Center Enterprise Cisco Webex Unified Contact Center Enterprise \u3092\u4f7f\u7528\u3059\u308b\u9867\u5ba2\u304c\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><div id=\"attachment_338562\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-338562\" class=\"wp-image-338562 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-1024x576.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-300x169.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-768x432.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-1024x576.png 1024w\" alt=\"\u5168 omni \u30c1\u30e3\u30f3\u30cd\u30eb Webex XM\" width=\"640\" height=\"360\" \/><p id=\"caption-attachment-338562\" class=\"wp-caption-text\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7<\/p><\/div><span>  <strong>   Webex Contact Center<\/strong>   <\/span> <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">  <\/a>\u3067\u306e\u30b9\u30c6\u30ec\u30aa\u9332\u753b\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u7528\u306b\u30b9\u30c6\u30ec\u30aa\u9332\u753b\u304c\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3001\u9867\u5ba2\u306e\u611f\u60c5\u691c\u51fa\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u9ad8\u5ea6\u306a\u97f3\u58f0\u5206\u6790\u3092\u9069\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u00a0\u3053\u306e\u65b0\u3057\u3044\u6a5f\u80fd\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u3067\u4f7f\u7528\u3055\u308c\u308b\u901a\u8a71\u9332\u753b\u3068\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><span><br \/>\n  <strong>\u30ab\u30ca\u30c0\u306e\u305f\u3081\u306e\u65b0<\/strong> <\/span>  \u3057\u3044\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u308a\u5b89\u5168\u306a\u56fd\u5185\u30c7\u30fc\u30bf\u306e\u5834\u6240\u3092\u63d0\u4f9b\u30ab\u30ca\u30c0\u3067\u306e Webex Contact Center<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/index.html\">  <\/a>\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u30c7\u30fc\u30bf\u306eWebex Calling\u304c\u53ef\u80fd\u3067\u3059\u3002 \u30ab\u30ca\u30c0\u306e\u9867\u5ba2\u306e\u5834\u5408\u3001\u69cb\u6210\u30c7\u30fc\u30bf\u3001\u901a\u8a71\u30c7\u30fc\u30bf\u8a18\u9332\u3001\u901a\u8a71\u8a18\u9332\u3001\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u30c7\u30fc\u30bf\u306f\u3059\u3079\u3066\u3001\u305d\u306e\u5730\u57df\u5185\u3067\u5b89\u5168\u306b\u4fdd\u5b58\u304a\u3088\u3073\u4fdd\u6301\u3055\u308c\u3001\u30ab\u30ca\u30c0\u306e\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u898f\u5236\u306b\u7279\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p><span><br \/>\n  <strong>\u4eca\u5f8c\u306e\u5c55\u958b<\/strong><br \/>\n<\/span><\/p>\n<p>\u6b21\u6708\u306e\u30d6\u30ed\u30b0\u3067\u3001Contact Center \u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u5f3e\u6027\u3001\u304a\u3088\u3073\u7ba1\u7406\u3092\u6539\u5584\u3059\u308b\u65b0\u6a5f\u80fd\u3092\u30cf\u30a4\u30e9\u30a4\u30c8\u3057\u307e\u3059\u3002<\/p>\n<blockquote><p>Webex Experience Management \u306b\u3064\u3044\u3066\u5b66\u7fd2\u3059\u308b\u306b\u306f\u3001\u5f53\u793e\u306e ebook \u3092 <a href=\"https:\/\/ebooks.cisco.com\/story\/three-pillars-of-customer-experience-management\/?ccid=cc001193&#038;oid=ebkco020248\">\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002 Cisco \u30af\u30e9\u30a6\u30c9 \u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/p><\/blockquote>\n<p><strong>\u8a73\u7d30\u306b\u3064\u3044\u3066 https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/strong>  https:\/\/blogs.cisco.com\/collaboration\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center https:\/\/blogs.cisco.com\/collaboration\/better-than-being-there-with-webex-and-enabling-teachers-to-inspire-students-with-hybrid-learning<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4eca\u6708\u306f\u3001Webex Experience Management \u306b\u6a5f\u80fd\u5f37\u5316\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u89e3\u7d04\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n","protected":false},"author":5501,"featured_media":386787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[4278],"class_list":["post-386786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-collaboration","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u30cd\u30c3\u30c8\u4e0a\u306e\u5f97\u70b9\u3068 Workplace Collaboration \u3092\u5f8c\u62bc\u3057\u3059\u308b | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-boost-your-net-promoter-scores-and-workplace-collaboration-with-cisco-contact-center-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u30cd\u30c3\u30c8\u4e0a\u306e\u5f97\u70b9\u3068 Workplace Collaboration \u3092\u5f8c\u62bc\u3057\u3059\u308b 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content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/09\/Improving-customer-service-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2121\" \/>\n\t<meta property=\"og:image:height\" content=\"1414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"David Wiener\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Wiener\" \/>\n<script type=\"application\/ld+json\" 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Wiener\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"caption\":\"David Wiener\"},\"description\":\"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. 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