{"id":386829,"date":"2020-10-19T08:30:20","date_gmt":"2020-10-19T15:30:20","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/contact-center-%e3%81%af%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%ab%e3%81%97%e3%81%be%e3%81%99%e3%81%8b\/"},"modified":"2020-10-19T08:30:20","modified_gmt":"2020-10-19T15:30:20","slug":"contact-center-%e3%81%af%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%ab%e3%81%97%e3%81%be%e3%81%99%e3%81%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/contact-center-%e3%81%af%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%ab%e3%81%97%e3%81%be%e3%81%99%e3%81%8b\/","title":{"rendered":"Contact Center \u306f\u30b9\u30de\u30fc\u30c8\u306b\u3057\u307e\u3059\u304b?"},"content":{"rendered":"<h2><span><br \/>\n  <strong>Intelligent Contact Centers \u306e\u5fc5\u8981\u6027<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6700\u8fd1\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30d1\u30f3\u30c7\u30df\u30df\u30bf\u306e <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u30c7\u30b8\u30bf\u30eb\u5bfe\u8a71\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a> \u3067\u306f\u7279\u306b\u3001\u4e16\u754c\u4e2d\u306e\u5546\u696d\u306e\u6700\u524d\u7dda\u306b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002 \u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30a8\u30ea\u30a2\u304c\u7a7a\u304d\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u65b0\u3057\u3044\u30ec\u30d9\u30eb\u306b\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4e00\u90e8\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u5411\u4e0a\u3057\u305f\u3002 \u5728\u5b85\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4eba\u53e3\u306f\u3001\u4e16\u754c\u4e2d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u63a8\u5b9a75%\u304c\u9060\u9694\u3067\u6a5f\u80fd\u3059\u308b\u5834\u6240\u306b\u62e1\u5927\u3057\u307e\u3057\u305f\u3002 \u3053\u308c\u3089\u306e\u65b0\u3057\u3044\u73fe\u5b9f\u304c\u5805\u56fa\u306b\u914d\u7f6e\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d0\u30ea\u30e5\u30fc\u30c1\u30a7\u30fc\u30f3\u306b\u542b\u3080\u60c5\u5831\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u4e00\u822c\u7684\u3067\u306f\u306a\u3044\u77e5\u8b58\u306e\u691c\u7d22 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u30e9\u30c6\u30f3\u8a9e\u306e\u300c\u30b5\u30a4\u30a8\u30f3\u30b7\u30a2\u8a9e\u300d\u306f\u300c\u77e5\u8b58\u306f\u30d1\u30ef\u30fc\u300d\u3068\u3057\u3066\u77e5\u3089\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u554f\u984c\u306f\u3001\u77e5\u8b58\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u3067\u3001\u76f8\u624b\u306f\u982d\u306b\u751f\u304d\u751f\u304d\u3068\u7269\u7406\u7684\u306a\u5236\u7d04\u3092\u4e57\u308a\u8d8a\u3048\u3001\u6642\u306b\u306f\u6210\u529f\u306e\u9054\u6210\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306e\u5927\u304d\u306a\u56de\u907f\u65b9\u6cd5\u3067\u3059\u3002 \u7af6\u5408\u4e0a\u306e\u89b3\u70b9\u3067\u306f\u3001\u5f97\u3089\u308c\u308b\u6d1e\u5bdf\u304c\u591a\u304f\u306a\u304f\u306a\u304f\u3001\u6210\u529f\u3092\u9054\u6210\u3067\u304d\u308b\u78ba\u7387\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 \u4f01\u696d\u306f\u7af6\u4e89\u529b\u3092\u5f37\u5316\u3057\u3001\u5e02\u5834\u306e\u5dfb\u304d\u623b\u3057\u3092\u4e57\u308a\u8d8a\u3048\u3001\u7372\u5f97\u7387\u3092\u9ad8\u3081\u308b\u6226\u7565\u3092\u7406\u89e3\u3057\u3001\u9069\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u3069\u3053\u306b\u3044\u3066\u3082\u3001\u79c1\u305f\u3061\u306f\u3069\u3053\u306b\u3044\u3066\u3082 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u77e5\u8b58\u306f\u6d1e\u5bdf\u304c\u884c\u52d5\u306b\u5909\u308f\u3063\u305f\u6642\u306e\u307f\u5f37\u529b\u3067\u3042\u308a\u3001\u77e5\u8b58\u306e\u80cc\u5f8c\u306e\u30d1\u30ef\u30fc\u3092\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30c8\u3057\u307e\u3059\u3002 \u73fe\u5728\u3001 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u30e6\u30fc\u30b6\u30fc<\/a> \u306e\u60c5\u5831\u60c5\u5831(AI)\u306f\u81a8\u5927\u306a\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u30ad\u30e3\u30d7\u30c1\u30e3\u3057\u3001\u305d\u306e\u30c7\u30fc\u30bf\u306f\u60c5\u5831\u3068\u3057\u3066\u4fdd\u5b58\u3055\u308c\u307e\u3059\u304c\u3001\u60c5\u5831\u304b\u3089\u77e5\u8b58\u3078\u306e\u30d6\u30ea\u30c3\u30b8\u306f\u5931\u3046\u5834\u5408\u304c\u591a\u3044\u3068\u3044\u3046\u554f\u984c\u3067\u3059\u3002 \u7d4c\u9a13\u3084\u4ed6\u306e\u4eba\u306e\u9593\u9055\u3044\u3092\u7406\u89e3\u3057\u3001\u5b66\u7fd2\u3059\u308b\u306b\u306f\u3001\u5c06\u6765\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u4e0d\u53ef\u6b20\u306a\u77e5\u8b58\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 AI \u306f\u30de\u30b7\u30f3\u5b66\u7fd2 (AI) \u3092\u5229\u7528\u3057\u3066\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u52a0\u901f\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u898b\u308b:<\/strong><\/p>\n<p>[ovp]6201188093001[\/ovp]<\/p>\n<h2><span><br \/>\n  <strong>\u5e38\u306b\u79fb\u52d5\u3059\u308b\u304c\u3001\u3069\u3053\u306b\u3082\u9032\u3080 &#8211; \u6b63\u3057\u3044\u9593\u9055\u3063\u305f\u3053\u3068\u3092\u5b9f\u884c\u3059\u308b<\/strong><br \/>\n<\/span><\/h2>\n<p>\u4f8b\u3048\u3070\u3001\u4e00\u90e8\u306e\u88fd\u54c1\u3092\u8ca9\u58f2\u3059\u308b\u4e3b\u306a\u540c\u4e00\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\u306f\u3001\u5f93\u696d\u54e1\u306b\u7279\u5b9a\u306e\u30e9\u30d9\u30eb\u3092\u5f37\u8abf\u3057\u3066\u5ba3\u4f1d\u3059\u308b\u305f\u3081\u306b\u3001\u7279\u5225\u306a\u65e5\u3092\u547c\u3073\u51fa\u3057\u307e\u3059\u3002 \u540c\u3058\u540c\u3058\u8a55\u4fa1\u65b9\u6cd5\u3067\u3001\u5404\u30b9\u30c8\u30a2\u3068\u5f93\u696d\u54e1\u304c\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u3066\u3044\u308b\u30cd\u30c3\u30c8\u4e0a\u306e\u5f97\u70b9(NPS)\u3092\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f NPS \u3067\u8a55\u4fa1\u3092\u53d7\u3051\u3001\u5f93\u696d\u54e1\u306f 9~10 NPS \u306e\u8a55\u4fa1\u306e\u610f\u5473\u3092\u3088\u304f\u77e5\u3063\u3066\u3044\u307e\u3059\u3002 \u540d\u9ad8\u3044\u30e9\u30d9\u30eb\u306e\u6700\u65b0\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u8ab0\u306b\u3082\u898b\u3089\u308c\u308b\u72b6\u6cc1\u3092\u793a\u3057\u307e\u3059\u3002 \u55b6\u696d\u54e1\u306f\u3001\u5927\u304d\u306a\u30dc\u30c3\u30af\u30b9\u306b\u4ed8\u304f\u4e3b\u8981\u306a\u30dc\u30c3\u30af\u30b9\u306e\u6570\u3088\u308a\u6700\u592760%\u9ad8\u3044\u4fa1\u683c\u3067\u3001\u30ed\u30fc\u30ab\u30eb\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u5834\u5408\u306e30%\u9ad8\u3044\u4fa1\u683c\u3067\u88fd\u54c1\u3092\u8ca9\u58f2\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u56de\u7b54\u8005\u306e80%\u304c\u3001\u8cfc\u5165\u524d\u3068\u8cfc\u5165\u5f8c\u306b\u88fd\u54c1\u3092\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u6bd4\u8f03\u3059\u308b\u3068\u8ff0\u3079\u3066\u3044\u308b\u3002 \u8ca9\u58f2\u54e1\u304c\u8ca9\u58f2\u3092\u884c\u3044\u3001\u9867\u5ba2\u304c\u5f8c\u3067\u4fa1\u683c\u3092\u6bd4\u8f03\u3057\u305f\u5834\u5408\u3001NPS \u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u3069\u306e\u3088\u3046\u306b\u53cd\u6620\u3055\u308c\u307e\u3059\u304b?<\/p>\n<h2><span><br \/>\n  <strong>\u306f\u3044\u3001Contact Center \u304c\u300cSmarter\u300d\u3092\u53d7\u3051\u53d6\u308b\u306e\u3068\u540c\u3058\u304b?\u306f\u3044\u3001\u8cc7\u683c\u6761\u4ef6\u4ed8\u304d<\/strong><br \/>\n<\/span><\/h2>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u95a2\u3059\u308b\u6700\u3082\u8c4a\u5bcc\u306a\u60c5\u5831\u306e\u30bd\u30fc\u30b9\u3068\u306a\u308a\u307e\u3059\u3002 CEO\u306b\u3001\u81ea\u5206\u306e\u696d\u52d9\u306b\u3064\u3044\u3066\u4f55\u304c\u8d77\u3053\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u77e5\u308a\u305f\u3044\u3001\u3068\u8a00\u3063\u305f\u306e\u3092\u601d\u3044\u51fa\u3057\u3001\u30d8\u30c3\u30c9\u30bb\u30c3\u30c8\u3092\u88c5\u7740\u3057\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b 1 \u6642\u9593\u8cbb\u3084\u3057\u305f\u306e\u306f\u3001\u6d1e\u5bdf\u3078\u306e\u6700\u901f\u306e\u7d4c\u8def\u3067\u3059\u3002 \u3082\u3061\u308d\u3093\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3082\u3001\u5fc5\u8981\u306a\u5834\u5408\u3082\u8a2d\u8a08\u306b\u3088\u3063\u3066\u3082\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u8907\u96d1\u306a\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u7d42\u308f\u308a\u306b\u6765\u308b\u5fc5\u8981\u304c\u751f\u3058\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u3092\u304b\u3051\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u9ad8\u3044\u57fa\u6e96\u3092\u5b9f\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u5b9f\u969b\u7684\u306a AI<strong>   <u><\/u> <\/strong> \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u5165\u308c\u305f\u8a2d\u8a08\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u6700\u3082\u91cd\u8981\u306a\u9867\u5ba2\u306e\u4f8b\u5916\u306b\u5bfe\u5fdc\u3057\u3001\u6700\u5f8c\u306b\u9867\u5ba2\u306b\u4f4e\u52b4\u529b\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u3067\u306e\u65b0\u305f\u306a\u4f4d\u7f6e\u4ed8\u3051\u306b\u306f\u4e00\u822c\u7684\u3067\u306f\u306a\u3044\u77e5\u8b58\u304c\u65b0\u305f\u306a\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u306e\u7ba1\u7406\u8005\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3068\u8907\u96d1\u306a\u64cd\u4f5c\u306e\u7d42\u308f\u308a\u306b\u3057\u3070\u3057\u3070\u305d\u306e\u8077\u4f4d\u306f\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u95a2\u3059\u308b\u9867\u5ba2\u306e\u611f\u60c5\u304c\u6210\u529f\u3057\u305f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002 Cisco\u3067\u306f\u3001\u3053\u306e\u30d1\u30e9\u30c0\u30a4\u30e0\u30b7\u30d5\u30c8\u3092\u4e88\u60f3\u3057\u3066\u3001 <a href=\"https:\/\/ebooks.cisco.com\/story\/three-pillars-of-customer-experience-management\/?ccid=cc001193&#038;oid=ebkco020248\">Webex Experience Management\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f<\/a>\u3002 \u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b 17 \u3064\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u7d44\u307f\u8fbc\u3080\u306a\u3069\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u611f\u60c5\u3092\u6349\u3048\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u300c\u30ea\u30b9\u30cb\u30f3\u30b0\u6295\u7a3f\u300d\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3053\u306e\u611f\u60c5\u3092\u76f4\u63a5\u914d\u4fe1\u3067\u304d\u307e\u3059\u3002 \u611f\u60c5\u306b\u7cbe\u901a\u3057\u305f\u62c5\u5f53\u8005\u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u30b7\u30b9\u30b3\u304c\u7387\u5148\u3057\u3066\u9032\u3080\u3084\u308a\u65b9\u3067\u3059\u3002<\/p>\n<blockquote><p>Webex Experience Management \u306e <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u8a73\u7d30\u306f\u3001<\/a>  <a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/a><\/p><\/blockquote>\n<p><em>\u300c <a href=\"https:\/\/blogs.cisco.com\/tag\/Safe-Return-to-Office-series\">\u30aa\u30d5\u30a3\u30b9\u3067\u5b89\u5168\u306a\u3001\u751f\u7523\u7684\u306a Anywhere<\/a> \u300d\u30b7\u30ea\u30fc\u30ba\u306f\u3001\u30ea\u30e2\u30fc\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3057\u3001\u30aa\u30d5\u30a3\u30b9\u306b\u5b89\u5168\u306b\u623b\u308b\u65b0\u3057\u3044 AI<\/em>  <strong>\u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f37\u8abf\u3057\u307e\u3059 \u8a73\u7d30 https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/strong>  https:\/\/blogs.cisco.com\/collaboration\/future-of-work-webinar-with-guest-forrester-research-demystifying-the-contact-centers-role-in-cx https:\/\/blogs.cisco.com\/collaboration\/monthly-update-boost-your-net-promoter-scores-and-workplace-collaboration-with-cisco-contact-center-solutions<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u611f\u60c5\u306b\u7cbe\u901a\u3057\u305f\u62c5\u5f53\u8005\u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002Cisco\u306fWebex Experience Management\u306e\u5c0e\u5165\u3092\u30ea\u30fc\u30c9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[3689,10987],"class_list":["post-386829","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-call-center","tag-10987"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center \u306f\u30b9\u30de\u30fc\u30c8\u306b\u3057\u307e\u3059\u304b? | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/is-the-contact-center-getting-smarter\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center \u306f\u30b9\u30de\u30fc\u30c8\u306b\u3057\u307e\u3059\u304b? | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u611f\u60c5\u306b\u7cbe\u901a\u3057\u305f\u62c5\u5f53\u8005\u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002Cisco\u306fWebex Experience Management\u306e\u5c0e\u5165\u3092\u30ea\u30fc\u30c9\u3057\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/is-the-contact-center-getting-smarter\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" 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