{"id":386852,"date":"2020-08-18T10:31:32","date_gmt":"2020-08-18T17:31:32","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e6%9c%88%e9%96%93%e3%82%a2%e3%83%83%e3%83%97%e3%83%87%e3%83%bc%e3%83%88-%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%83%99%e3%83%bc%e3%82%b9%e3%81%ae-contact-center-%e4%bb%98%e3%81%8d-contact-center-cisc\/"},"modified":"2020-08-18T10:31:32","modified_gmt":"2020-08-18T17:31:32","slug":"%e6%9c%88%e9%96%93%e3%82%a2%e3%83%83%e3%83%97%e3%83%87%e3%83%bc%e3%83%88-%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%83%99%e3%83%bc%e3%82%b9%e3%81%ae-contact-center-%e4%bb%98%e3%81%8d-contact-center-cisc","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e6%9c%88%e9%96%93%e3%82%a2%e3%83%83%e3%83%97%e3%83%87%e3%83%bc%e3%83%88-%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%83%99%e3%83%bc%e3%82%b9%e3%81%ae-contact-center-%e4%bb%98%e3%81%8d-contact-center-cisc\/","title":{"rendered":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u6708\u6b21\u6a5f\u80fd\u66f4\u65b0\u30d6\u30ed\u30b0\u30b7\u30ea\u30fc\u30ba\u3078\u3088\u3046\u3053\u305d <\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3067\u5229\u7528\u53ef\u80fd\u306a\u65b0\u3057\u3044\u6a5f\u80fd\u306b\u3064\u3044\u3066\u9867\u5ba2\u306b\u77e5\u3089\u305b\u7d9a\u3051\u307e\u3059\u304b?\u3053\u306e\u6708\u306e\u30d6\u30ed\u30b0 \u30b7\u30ea\u30fc\u30ba\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002 \u6bce\u6708\u3001\u79c1\u3068\u30b7\u30b9\u30b3\u306e\u540c\u50da\u304b\u3089\u3001Webex \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u65b0\u3057\u3044\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3001\u7d44\u7e54\u304c\u8077\u5834\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u751f\u7523\u6027\u3001\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u60c5\u5831\u3092\u304a\u805e\u304d\u3057\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\u4eca\u6708\u306f\u3001Webex Contact Center<\/a>\u3067\u7d39\u4ecb\u3057\u305f\u4e00\u90e8\u306e\u30a8\u30ad\u30b5\u30a4\u30c6\u30a3\u30f3\u30b0\u306a\u6a5f\u80fd\u3092\u30cf\u30a4\u30e9\u30a4\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u306e\u6c4e\u7528\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5c0f\u898f\u6a21\u304a\u3088\u3073\u5927\u898f\u6a21\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30b5\u30fc\u30d3\u30b9\u3067\u3001\u4e16\u754c\u4e2d\u306e\u4e3b\u8981\u306a\u8ca1\u52d9\u3001\u30d8\u30eb\u30b9\u30b1\u30a2\u3001\u30ea\u30c6\u30fc\u30eb\u3001\u304a\u3088\u3073\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30e1\u30f3\u30c8\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306f\u30a2\u30b8\u30e3\u30a4\u30eb \u30af\u30e9\u30a6\u30c9\u958b\u767a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u983b\u7e41\u304a\u3088\u3073\u7d99\u7d9a\u7684\u306b\u65b0\u6a5f\u80fd\u3068\u6a5f\u80fd\u3092\u7d39\u4ecb\u3067\u304d\u307e\u3059\u3002 \u5f53\u793e\u306e Contact Center \u7528\u306e\u4e00\u610f\u306e\u8907\u6570\u30c6\u30ca\u30f3\u30c8 \u30af\u30e9\u30a6\u30c9 Webex \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u3092 Contact Center <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\"><\/a> \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u5168\u4f53\u306b\u63d0\u4f9b\u3057\u3001\u30af\u30e9\u30a6\u30c9\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u9867\u5ba2\u306e\u4e21\u65b9\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u9054\u6210\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044\u6a5f\u80fd\u3092\u3059\u3050\u306b\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6700\u65b0\u6a5f\u80fd<\/strong><br \/>\n<\/span><\/h2>\n<h2><span><br \/>\n  <strong>Webex Workforce \u306e\u6700\u9069\u5316\u306b\u3088\u308a\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u6c7a\u5b9a\u3092\u884c\u3046 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f53\u793e\u306e\u5f37\u5316 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">\u3055\u308c\u305fWebex Workforce Optimization<\/a> (WFO)\u30af\u30e9\u30a6\u30c9\u30b9\u30a4\u30fc\u30c8\u306b\u306f\u3001\u54c1\u8cea\u7ba1\u7406\u3001\u5f93\u696d\u54e1\u7ba1\u7406\u3001\u304a\u3088\u3073\u5206\u6790\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u6a5f\u80fd\u3057\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u3001\u9867\u5ba2\u306b\u95a2\u3059\u308b\u6709\u76ca\u306a\u30c7\u30fc\u30bf\u306e\u6d1e\u5bdf\u3092\u5f97\u308b\u6a29\u9650\u3092\u4e0e\u3048\u307e\u3059\u3002 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f 3 \u3064\u306e\u91cd\u8981\u306a\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u542b\u307f\u3001\u73fe\u5728\u5f53\u793e\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b Unified Contact Center Express \u3068 Webex Contact Center \u3067\u4f7f\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong><br \/>\n  <span><\/span> <\/strong>\u54c1\u8cea\u7ba1\u7406\u306b\u306f\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u97f3\u58f0\u3068\u753b\u9762\u901a\u8a71\u306e\u9332\u753b\u3001\u304a\u3088\u3073\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u500b\u4eba\u3068\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30ec\u30d9\u30eb\u3092\u7c21\u5358\u306b\u8a55\u4fa1\u3057\u3066\u8a55\u4fa1\u3067\u304d\u308b\u54c1\u8cea\u8a55\u4fa1\u30c4\u30fc\u30eb\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3001\u6700\u521d\u306e\u901a\u8a71\u89e3\u50cf\u5ea6(FCR)\u3001\u304a\u3088\u3073\u9867\u5ba2\u6e80\u8db3(CSAT)\u306e\u30c8\u30c3\u30d7\u306b\u6b8b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334892\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334892\" class=\"wp-image-334892 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM-300x183.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM-768x467.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png 840w\" alt=\"Webex WFO Quality Management\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3001\u30b9\u30d4\u30fc\u30c1\u306e\u30a8\u30cd\u30eb\u30ae\u30fc\u3001\u304a\u3088\u3073\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u95a2\u9023\u30e1\u30bf\u30c7\u30fc\u30bf\u306e\u5f37\u529b\u306a\u7d44\u307f\u5408\u308f\u305b\u3092\u4f7f\u7528\u3057\u3066\u3001\u30d4\u30f3\u30dd\u30a4\u30f3\u30c8\u306e\u6b63\u78ba\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u898b\u3064\u3051\u51fa\u3059\u3002\" width=\"840\" height=\"511\" \/><p id=\"caption-attachment-334892\" class=\"wp-caption-text\">Webex Workforce Optimization Quality Management<\/p><\/div>\n<ul>\n<li><span><br \/>\n  <strong>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406 <\/strong> <\/span>\u306b\u3088\u308a\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3068\u30de\u30cd\u30fc\u30b8\u30e3\u306f\u8907\u6570\u306e\u30b5\u30a4\u30c8\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u958b\u767a\u3057\u3001\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u3068\u91cd\u8981\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19(KPI)\u3092\u7ba1\u7406\u3057\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306b\u5bfe\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6e96\u62e0\u3092\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u4e88\u6e2c\u3092\u7c21\u5358\u304b\u3064\u6b63\u78ba\u306b\u4e88\u6e2c\u3057\u3001\u6bce\u65e5\u306e\u73fe\u5b9f\u306b\u5bfe\u3057\u3066\u4e8b\u524d\u306b\u5206\u6790\u3068\u8abf\u6574\u3092\u884c\u3044\u3001\u91cd\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u30ea\u30bd\u30fc\u30b9\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30b9\u30de\u30fc\u30c8\u306a\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334893\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334893\" class=\"wp-image-334893 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1.png\" sizes=\"auto, (max-width: 833px) 100vw, 833px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1-300x183.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1-768x467.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1.png 833w\" alt=\"Webex WFO Workforce Management\u30e2\u30b8\u30e5\u30fc\u30eb\u3067\u306f\u3001\u9023\u7d61\u5148\u30bb\u30f3\u30bf\u30fc\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u30dc\u30ea\u30e5\u30fc\u30e0\u30c8\u30ec\u30f3\u30c9\u306e\u4e88\u6e2c\u3001\u62c5\u5f53\u8005\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u958b\u767a\u3001\u304a\u3088\u3073\u91cd\u8981\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u306e\u8ffd\u8de1\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002 \" width=\"833\" height=\"507\" \/><p id=\"caption-attachment-334893\" class=\"wp-caption-text\">Webex Workforce Optimization Workforce Management<\/p><\/div>\n<ul>\n<li><span><br \/>\n  <strong>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9 <\/strong> <\/span>\u306f\u3001\u30b9\u30d4\u30fc\u30c1\u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3001\u30c6\u30ad\u30b9\u30c8\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u5358\u4e00\u306e\u7d71\u5408\u578b\u306e\u5206\u6790\u30c4\u30fc\u30eb\u306b\u7d71\u5408\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u305f\u6d1e\u5bdf\u3068\u9867\u5ba2\u306e\u58f0\u306b\u95a2\u3059\u308b\u91cd\u8981\u306a\u30e1\u30c8\u30ea\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u5404\u9867\u5ba2\u306e\u4f1a\u8a71\u306b\u95a2\u3059\u308b\u56fa\u6709\u306e\u6d1e\u5bdf\u3092\u5f97\u3089\u308c\u308b\u306e\u3067\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u3092\u5411\u4e0a\u3055\u305b\u308b\u6539\u5584\u3092\u884c\u3048\u307e\u3059\u3002<\/li>\n<\/ul>\n<div class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-334894 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics.png\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics-300x180.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics-768x461.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics.png 845w\" alt=\"Contact Center \u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306f\u3001Analytics \u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001Webex WFO \u306e\u3069\u3053\u304b\u3089\u3067\u3082\u60c5\u5831\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3057\u3001\u30d3\u30b8\u30e5\u30a2\u30eb\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \" width=\"845\" height=\"507\" \/><p class=\"wp-caption-text\">Webex Workforce Optimization Analytics<\/p><\/div>\n<h2><span><br \/>\n  <strong>Webex Contact Center Analyzer \u30ec\u30dd\u30fc\u30c8\u306e\u64cd\u4f5c\u52b9\u7387\u306e\u6539\u5584<\/strong><br \/>\n<\/span><\/h2>\n<p>\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3057\u3066\u3001\u91cd\u8981\u306a\u60c5\u5831\u306e\u691c\u7d22\u304c\u3088\u308a\u7c21\u5358\u304b\u3064\u8fc5\u901f\u306b\u306a\u308a\u3001\u5f85\u3061\u6642\u9593\u306a\u3069\u306e\u91cd\u8981\u306a\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u306b\u5bfe\u3057\u3066\u3057\u304d\u3044\u5024\u8a2d\u5b9a\u3092\u7c21\u7d20\u5316\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li><span><br \/>\n  <strong>\u691c\u7d22\u6a5f\u80fd\u306e\u5f37\u5316: <\/strong><br \/>\n<\/span>\u9ad8\u5ea6\u306a\u691c\u7d22\u306e\u305f\u3081\u306b\u691c\u7d22\u6587\u5b57\u5217\u306b\u4e00\u81f4\u3059\u308b\u3059\u3079\u3066\u306e\u30d5\u30a9\u30eb\u30c0\u540d\u3001\u30ec\u30dd\u30fc\u30c8\u3001\u307e\u305f\u306f\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30d3\u30e5\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u6642\u9593\u3092\u7bc0\u7d04\u3067\u304d\u307e\u3059\u3002 \u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3044\u304f\u3064\u304b\u306e\u5f37\u5316\u3092\u884c\u3044\u3001\u91cd\u8981\u306a\u60c5\u5831\u306e\u691c\u7d22\u304c\u3088\u308a\u7c21\u5358\u304b\u3064\u8fc5\u901f\u306b\u306a\u308a\u3001\u91cd\u8981\u306a\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u306e\u3057\u304d\u3044\u5024\u8a2d\u5b9a\u3092\u7c21\u7d20\u5316\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong><br \/>\n  <span>\u3057\u304d\u3044\u5024\u30ec\u30dd\u30fc\u30c8:<\/span>\u00a0<\/strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u901a\u8a71\u30c7\u30fc\u30bf\u306b\u5bfe\u3057\u3066\u30ab\u30b9\u30bf\u30e0\u3057\u304d\u3044\u5024\u3068\u30a2\u30e9\u30fc\u30c8\u3092\u8a2d\u5b9a\u3057\u3001\u5f85\u3061\u6642\u9593\u306e\u6700\u4e0a\u90e8\u306b\u3001\u307e\u305f\u306f\u5bc6\u63a5\u306b\u5f93\u3046\u5fc5\u8981\u304c\u3042\u308b\u305d\u306e\u4ed6\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334681\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334681\" class=\"wp-image-334681 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer-.png\" sizes=\"auto, (max-width: 924px) 100vw, 924px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer--300x173.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer--768x444.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer-.png 924w\" alt=\"Webex Contact Center Analyzer \u306e\u5f37\u5316\u3055\u308c\u305f\u691c\u7d22\" width=\"924\" height=\"534\" \/><p id=\"caption-attachment-334681\" class=\"wp-caption-text\">Webex Contact Center Analyzer \u5f37\u5316\u691c\u7d22<\/p><\/div>\n<h2><span><br \/>\n  <strong>\u30b7\u30f3\u30d7\u30eb\u306a\u5c55\u958b\u3068\u7ba1\u7406 (\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308bWebex Control Hub<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>Cisco PSTN Webex Contact Center \u306e\u901a\u8a71:<\/strong><br \/>\n<\/span> \u73fe\u5728\u3001Cisco Webex Contact Center \u3068 Cisco Webex Contact Center Enterprise \u306e\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u8fc5\u901f\u306b\u5c55\u958b\u3059\u308b PSTN \u901a\u8a71\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9023\u7d61\u5148\u30bb\u30f3\u30bf\u30fc\u3092 Cisco \u304b\u3089 1 \u3064\u306e\u8acb\u6c42\u66f8\u3067\u7c21\u5358\u306b\u8cfc\u5165\u3057\u3001\u5c55\u958b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3055\u3089\u306b\u7c21\u7d20\u5316\u3059\u308b\u305f\u3081\u306b\u3001 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-control-hub\/index.html\"><\/a>Webex PSTN\u306e\u30af\u30e9\u30a6\u30c9\u7ba1\u7406\u30c4\u30fc\u30eb\u3067\u3042\u308b Webex Control Hub \u306e\u30a8\u30f3\u30bf\u30a4\u30c8\u30eb\u30e1\u30f3\u30c8\u3092\u8ffd\u52a0\u3057\u3001\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u3067\u304d\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306f Webex Contact Center \u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u8cfc\u5165\u3057\u3001Cisco PSTN\u901a\u8a71\u3092\u542b\u3081\u3001\u7a3c\u50cd\u3059\u308b\u6642\u9593\u3092\u5c11\u3057 5 \u65e5\u307e\u3067\u6307\u5b9a\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><div id=\"attachment_334685\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334685\" class=\"wp-image-334685 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings.png\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings-300x168.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings-768x431.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings.png 842w\" alt=\"Webex Contact Center PSTN Cisco \u9023\u7d61\u5148\u3092\u9023\u7d61\u5148\u3068\u3057\u3066\u8ffd\u52a0Webex Control Hub\" width=\"842\" height=\"472\" \/><p id=\"caption-attachment-334685\" class=\"wp-caption-text\">Webex Contact Center PSTN<\/p><\/div> \u7d4c\u7531\u3067 Cisco Webex Control Hub\u3092\u8ffd\u52a0\u3059\u308b<\/p>\n<ul>\n<li><span><br \/>\n  <strong><\/strong>   <strong>     <sup><\/sup> <\/strong>   <strong>   \u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3: <\/strong><br \/>\n<\/span>Salesforce \u7528\u306e Webex Contact Center Connector<sup><\/sup> \u3068\u4ed6\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u306e\u7ba1\u7406\u304c\u3001\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3092\u4f7f\u3044\u3084\u3059\u304fWebex Control Hub\u3002 Salesforce\u30b3\u30cd\u30af\u30bf\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u91cd\u8981\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3057\u3001\u52b9\u7387\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u306b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u306a\u304c\u3089\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5207\u308a\u66ff\u3048\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u30b3\u30cd\u30af\u30bf\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u9867\u5ba2\u30c7\u30fc\u30bf\u3078\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30af\u30bb\u30b9\u306b\u57fa\u3065\u3044\u3066 IVR \u30d5\u30ed\u30fc\u3068\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3001\u9867\u5ba2\u304c\u6700\u3082\u6b63\u78ba\u3067\u8fc5\u901f\u306a\u5fdc\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u308b\u6700\u3082\u6709\u8cc7\u683c\u8005\u306b\u521d\u3081\u3066\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><div id=\"attachment_334688\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334688\" class=\"wp-image-334688\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub.png\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-300x168.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-768x431.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-1024x575.png 1024w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub.png 1072w\" alt=\"Webex Contro Hub \u3067\u7ba1\u7406\u3055\u308c\u308b\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u7528\u306e Webex Contact Center \u30b3\u30cd\u30af\u30bf\" width=\"730\" height=\"410\" \/><p id=\"caption-attachment-334688\" class=\"wp-caption-text\">Webex Control Hub<\/p><\/div> \u3067\u7ba1\u7406\u3055\u308c\u308b\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u7528\u306e Webex Contact Center \u30b3\u30cd\u30af\u30bf<\/p>\n<h2><span><br \/>\n  <strong>\u6b21\u306f\u4f55\u3067\u3059\u304b?<\/strong><br \/>\n<\/span><\/h2>\n<p>\u7686\u69d8\u3068\u5b9a\u671f\u7684\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u5408\u3044\u3001\u3088\u308a\u5927\u304d\u306a\u6210\u529f\u306b\u5f79\u7acb\u3064\u65b0\u6a5f\u80fd\u306b\u3064\u3044\u3066\u304a\u805e\u304d\u304f\u3060\u3055\u3044\u3002 \u6b21\u6708\u306e\u30d6\u30ed\u30b0\u3067\u3001\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u524d\u306b\u3001\u3088\u308a\u7a4d\u6975\u7684\u306b\u884c\u52d5\u3059\u308b\u80fd\u529b\u3092\u6539\u5584\u3059\u308b\u65b0\u6a5f\u80fd\u3092\u5f37\u8abf\u3057\u307e\u3059\u3002<\/p>\n<blockquote><p>Webex Contact Center \u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e ebook \u3092 <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\">\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002 Cisco Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u53c2\u7167 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/p><\/blockquote>\n<p><span><br \/>\n  <strong>\u9023\u7d61\u5148\u30bb\u30f3\u30bf\u30fc\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066 Cisco \u306e\u5c02\u9580\u5bb6\u306b\u554f\u3044\u5408\u308f\u305b\u3057\u307e\u3059\u304b?\u00a0\u00a0 <\/strong><br \/>\n<\/span><\/p>\n<p>\u9577\u671f\u306b\u5bfe\u5fdc\u3059\u308b\u30af\u30a4\u30c3\u30af\u5c55\u958b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/remote-agents.html#~contact-us\">\u30b7\u30b9\u30b3\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306b\u3053\u3061\u3089\u304b\u3089\u9023\u7d61\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/a><\/p>\n<p><span><br \/>\n  <strong><\/strong> <\/span>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">\u8a73\u7d30Cisco \u306f\u3001Intelligent Contact Center 2020A<\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-blueprint-for-hybrid-workplaces\">  hybrid Workplaces<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences\">\u7528\u306b\u6700\u9069\u5316\u3055\u308c\u305f Ar customer Center \u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8b58\u5225\u3055\u308c\u308bCisco \u306e\u6700\u65b0\u306e\u9769\u65b0\u306b\u3088\u308a\u3001\u9023\u7d61\u5148\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6539\u5584\u3057\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u7d44\u7e54\u304c Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3067\u306e\u8077\u5834\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u751f\u7523\u6027\u3001\u304a\u3088\u3073\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u65b0\u6a5f\u80fd\u306b\u95a2\u3059\u308b\u4eca\u6708\u306e\u66f4\u65b0\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"author":5501,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[15112],"class_list":["post-386852","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u7d44\u7e54\u304c Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3067\u306e\u8077\u5834\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u751f\u7523\u6027\u3001\u304a\u3088\u3073\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u65b0\u6a5f\u80fd\u306b\u95a2\u3059\u308b\u4eca\u6708\u306e\u66f4\u65b0\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-18T17:31:32+00:00\" \/>\n<meta name=\"author\" content=\"David Wiener\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Wiener\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/\"},\"author\":{\"name\":\"David Wiener\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/7af8440eab1ba1408121ad9768fcb1a2\"},\"headline\":\"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb\",\"datePublished\":\"2020-08-18T17:31:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/\"},\"wordCount\":170,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/08\\\/Cisco-QM.png\",\"keywords\":[\"Workforce Management\"],\"articleSection\":[\"\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\",\"\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\"],\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/\",\"name\":\"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/08\\\/Cisco-QM.png\",\"datePublished\":\"2020-08-18T17:31:32+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/7af8440eab1ba1408121ad9768fcb1a2\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/#primaryimage\",\"url\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/08\\\/Cisco-QM.png\",\"contentUrl\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/08\\\/Cisco-QM.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/7af8440eab1ba1408121ad9768fcb1a2\",\"name\":\"David Wiener\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"caption\":\"David Wiener\"},\"description\":\"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/thedavidwiener\\\/\"],\"url\":\"https:\\\/\\\/blog.webex.com\\\/ja\\\/contributors\\\/davidwiener\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/","og_locale":"ja_JP","og_type":"article","og_title":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb | Webex Blog","og_description":"\u7d44\u7e54\u304c Cisco Contact Center \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3067\u306e\u8077\u5834\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u751f\u7523\u6027\u3001\u304a\u3088\u3073\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u65b0\u6a5f\u80fd\u306b\u95a2\u3059\u308b\u4eca\u6708\u306e\u66f4\u65b0\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002","og_url":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/","og_site_name":"Webex Blog","article_published_time":"2020-08-18T17:31:32+00:00","author":"David Wiener","twitter_misc":{"\u57f7\u7b46\u8005":"David Wiener","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"1\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/"},"author":{"name":"David Wiener","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/7af8440eab1ba1408121ad9768fcb1a2"},"headline":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb","datePublished":"2020-08-18T17:31:32+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/"},"wordCount":170,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png","keywords":["Workforce Management"],"articleSection":["\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9","\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3"],"inLanguage":"ja","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/","url":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/","name":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png","datePublished":"2020-08-18T17:31:32+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/7af8440eab1ba1408121ad9768fcb1a2"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/#primaryimage","url":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png","contentUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ja\/"},{"@type":"ListItem","position":2,"name":"\u6708\u9593\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8: \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Contact Center \u4ed8\u304d Contact Center Cisco Webex\u5145\u96fb"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/7af8440eab1ba1408121ad9768fcb1a2","name":"David Wiener","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","caption":"David Wiener"},"description":"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.","sameAs":["https:\/\/www.linkedin.com\/in\/thedavidwiener\/"],"url":"https:\/\/blog.webex.com\/ja\/contributors\/davidwiener\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/386852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/users\/5501"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/comments?post=386852"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/posts\/386852\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/media?parent=386852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/categories?post=386852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ja\/wp-json\/wp\/v2\/tags?post=386852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}