{"id":386908,"date":"2020-07-10T10:02:40","date_gmt":"2020-07-10T17:02:40","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%81%8c%e5%88%b0%e7%9d%80%e3%81%97%e3%81%be%e3%81%97%e3%81%9f-%e3%81%ab%e3%82%93%e3%81%8c%e3%83%90%e3%83%bc%e3%83%96%e3%81%ab%e3%81%aa%e3%82%8b%e3%81%a8%e3%81%8d\/"},"modified":"2020-07-10T10:02:40","modified_gmt":"2020-07-10T17:02:40","slug":"%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%81%8c%e5%88%b0%e7%9d%80%e3%81%97%e3%81%be%e3%81%97%e3%81%9f-%e3%81%ab%e3%82%93%e3%81%8c%e3%83%90%e3%83%bc%e3%83%96%e3%81%ab%e3%81%aa%e3%82%8b%e3%81%a8%e3%81%8d","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%81%8c%e5%88%b0%e7%9d%80%e3%81%97%e3%81%be%e3%81%97%e3%81%9f-%e3%81%ab%e3%82%93%e3%81%8c%e3%83%90%e3%83%bc%e3%83%96%e3%81%ab%e3%81%aa%e3%82%8b%e3%81%a8%e3%81%8d\/","title":{"rendered":"\u30af\u30e9\u30a6\u30c9\u304c\u5230\u7740\u3057\u307e\u3057\u305f: \u306b\u3093\u304c\u30d0\u30fc\u30d6\u306b\u306a\u308b\u3068\u304d"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u30af\u30e9\u30a6\u30c9\u306e\u767b\u5834 <\/strong>   <span>     <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">       <strong><\/strong><br \/>\n    <\/a><br \/>\n  <\/span><br \/>\n<\/span><\/h2>\n<p>\u3053\u306e\u300c\u30ae\u30ea\u30b7\u30e3\u8a9e\u300d\u306b\u306f\u3001\u64cd\u4f5c\u306e\u305f\u3081\u306e\u6642\u9593\u3092\u30ad\u30e3\u30d7\u30c1\u30e3\u3059\u308b\u8a00\u8449\u300cKai?\u300d\u3068\u3044\u3046\u8a00\u8449\u304c\u3042\u308a\u307e\u3059\u3002 \u540c\u3058\u91cf\u3067\u59cb\u3081\u308b\u306e\u306b\u6642\u9593\u304c\u5927\u304d\u3044\u3067\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u304c\u7570\u306a\u308b\u4f7f\u7528\u306b\u6642\u9593\u3092\u7f6e\u304d\u307e\u3059\u3002 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<strong>\u540c\u3058\u591a\u304f\u306e\u8cea\u554f\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u540c\u3058\u540c\u3058\u5dde\u306b\u542b\u3055\u308c\u3066\u3044\u306a\u3044\u306e\u3067\u3059\u304b?<\/strong><\/span><\/h2>\n<p>\u30bf\u30a4\u30df\u30f3\u30b0\u304c\u91cd\u8981\u306a\u4e00\u65b9\u3067\u3001\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u5408\u3063\u305f\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u8a71\u3057\u5408\u3046\u969b\u306b\u306f\u3001\u4e00\u756a\u91cd\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u4e00\u304b\u6240\u306b\u914d\u7f6e\u3057\u3066\u3001Opporto\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u6d3b\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 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\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30da\u30fc\u30b9\u3067\u306f\u3001\u7a81\u7136\u30011800\u4e07\u4eba\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u306e75~80%\u304c\u81ea\u5b85\u3067\u50cd\u304d\u3001\u30af\u30e9\u30a6\u30c9\u30e2\u30c7\u30eb\u306e\u4e2d\u3067\u5b8c\u5168\u306b\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3001\u304a\u305d\u3089\u304f\u6c38\u4e45\u7684\u306b\u3082\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001\u9759\u7684\u306a\u9078\u629e\u304b\u3089\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4fa1\u5024\u3092\u8a8d\u8b58\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u3088\u308a\u5c0f\u3055\u306aTCO\u300d\u3068\u300c\u30d3\u30b8\u30cd\u30b9\u306e\u30a2\u30b8\u30ea\u30c6\u30a3\u300d\u306a\u3069\u306e\u4e00\u822c\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u751f\u307f\u51fa\u3059\u4ee3\u308f\u308a\u306b\u3001\u30af\u30e9\u30a6\u30c9\u30aa\u30da\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u306e\u5373\u6642\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u751f\u307f\u51fa\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u65b0\u3057\u3044\u6280\u8853\u306f\u3001\u53e4\u3044\u89b3\u70b9\u304b\u3089\u300cis\u300d\u306e\u7528\u8a9e\u306b\u8aac\u660e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u6700\u8fd1\u306e\u30a4\u30d9\u30f3\u30c8\u304c <a href=\"https:\/\/futureofwork.webex.com\/\"><\/a> \u5c0e\u5165\u306e\u5c06\u6765\u306e\u30a4\u30f3\u30b8\u30b1\u30fc\u30bf\u30fc\u3067\u3042\u308b\u5834\u5408\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c06\u6765\u306b\u306f\u591a\u304f\u306e\u30d0\u30fc\u30d6\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n<blockquote>\n<h2><strong>\u30af\u30e9\u30a6\u30c9 \u30d9\u30fc\u30b9\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u95a2 <a href=\"https:\/\/ebooks.cisco.com\/story\/contactcenter-migration\/\">\u3059\u308b\u8a73\u7d30\u306f<\/a>\u3001\u5f53\u793e\u306e ebook \u3067\u3042\u308b\u300c\u30c7\u30fc\u30bf \u30bb\u30f3\u30bf\u30fc\u3092\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u300d\u3092\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\u3002<\/strong><\/h2>\n<\/blockquote>\n<p><strong>\u8a73\u7d30Cisco \u306f\u3001Intelligent Contact Center 2020<\/strong><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">  \u306e Aris globe \u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8b58\u5225\u3055\u308c\u308bCisco \u306e\u6700\u65b0\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u3001Contact Center<\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences\">  \u306e\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u6539\u5584\u3057\u307e\u3059 Contact Center \u306f\u300c\u30be\u30fc\u30f3\u5185\u300d\u306b\u3042\u308a\u307e\u3059\u304b?<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/is-your-contact-center-in-the-zone\"><\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-live-webinar-introducing-webex-contact-center-enterprise\">Webex Contact Center Enterprise [Webinar]<\/a>  <strong>\u306e\u7d39\u4ecb \u305d\u306e\u4ed6\u306e\u30ea\u30bd\u30fc\u30b9<\/strong>  <a href=\"https:\/\/engage2demand.cisco.com\/LP=15792?ccid=cc001365&#038;oid=anrco016178\">\u5171\u306b\u50cd\u304d\u65b9\u3092\u5411\u4e0a\u3059\u308b\u3053\u3068\u3067\u3001\u6210\u679c\u3092\u5927\u5316\u3057\u307e\u3057\u3087\u3046: \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u5bfe\u5fdc\u306e\u5bfe\u8a71\u3067<\/a>  <a href=\"https:\/\/engage2demand.cisco.com\/LP=16290?ccid=cc001193&#038;oid=anrco016763\">\u3001\u304a\u5ba2\u69d8\u306e\u696d\u52d9\u306b\u304a\u3051\u308b\u30b5\u30a4\u30ed\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cloud Contact Center\u306b\u8fc5\u901f\u306b\u9069\u5fdc\u3059\u308b\u65b0\u3057\u3044\u30cb\u30fc\u30ba\u3092\u6301\u3064\u5f37\u3044\u767b\u5834\u3067\u3059<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018],"tags":[772,10987],"class_list":["post-386908","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-cloud-communications","tag-10987"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30af\u30e9\u30a6\u30c9\u304c\u5230\u7740\u3057\u307e\u3057\u305f: \u306b\u3093\u304c\u30d0\u30fc\u30d6\u306b\u306a\u308b\u3068\u304d | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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