{"id":387066,"date":"2020-05-14T12:00:05","date_gmt":"2020-05-14T19:00:05","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e4%bd%9c%e6%a5%ad%e5%ae%9f%e8%a1%8c%e5%ae%9f%e8%a1%8c%e3%82%b7%e3%83%aa%e3%83%bc%e3%82%ba%e3%81%ae%e5%b0%86%e6%9d%a5-4-%e6%97%a5%e7%9b%ae%e3%80%81%e5%b0%86%e6%9d%a5%e3%81%ae-contact-center\/"},"modified":"2020-05-14T12:00:05","modified_gmt":"2020-05-14T19:00:05","slug":"%e4%bd%9c%e6%a5%ad%e5%ae%9f%e8%a1%8c%e5%ae%9f%e8%a1%8c%e3%82%b7%e3%83%aa%e3%83%bc%e3%82%ba%e3%81%ae%e5%b0%86%e6%9d%a5-4-%e6%97%a5%e7%9b%ae%e3%80%81%e5%b0%86%e6%9d%a5%e3%81%ae-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/collaboration\/hybrid-work\/%e4%bd%9c%e6%a5%ad%e5%ae%9f%e8%a1%8c%e5%ae%9f%e8%a1%8c%e3%82%b7%e3%83%aa%e3%83%bc%e3%82%ba%e3%81%ae%e5%b0%86%e6%9d%a5-4-%e6%97%a5%e7%9b%ae%e3%80%81%e5%b0%86%e6%9d%a5%e3%81%ae-contact-center\/","title":{"rendered":"\u4f5c\u696d\u5b9f\u884c\u5b9f\u884c\u30b7\u30ea\u30fc\u30ba\u306e\u5c06\u6765 &#8211; 4 \u65e5\u76ee\u3001\u5c06\u6765\u306e Contact Center"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-323191\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png\" alt=\"\" width=\"270\" height=\"153\" \/><\/p>\n<h2><span><br \/>\n  <strong>Contact Center \u306e\u5c06\u6765\u3092\u63a8\u9032\u3059\u308b\u50be\u5411<\/strong><br \/>\n<\/span><\/h2>\n<p>\u30d0\u30fc\u30c1\u30e3\u30eb\u30d5\u30a9\u30fc\u30e9\u30e0\u306e4\u65e5\u76ee\u306b\u306f\u672c\u5f53\u306b\u7d20\u6674\u3089\u3057\u3044\u8a71\u3057\u5408\u3044\u304c\u884c\u308f\u308c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306e\u5fc3\u306e\u591a\u304f\u3001\u9023\u7d61\u5148\u30bb\u30f3\u30bf\u30fc\u306e\u6027\u8cea\u306e\u5909\u5316\u3001\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3078\u306e\u79fb\u884c\u3001\u30ea\u30e2\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4e2d\u5fc3\u306b\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u69cb\u7bc9\u3001\u305d\u3057\u3066\u5c06\u6765\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u3064\u3044\u3066\u805e\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2><\/h2>\n<p>\u00a0<\/p>\n<h2><span><br \/>\n  <strong>\u8ab2\u984c\u3001\u73fe\u5728\u306e\u72b6\u6cc1\u3001\u6b21\u306e\u30d5\u30a7\u30fc\u30ba<\/strong><br \/>\n<\/span><\/h2>\n<p>\u3053\u306e1\u65e5\u306e\u6700\u521d\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u3001\u6226\u7565\u7684\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u62c5\u5f53 Cisco Contact Center\u306e\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3067\u3042\u308b\u30b6\u30ab\u30fc\u30ad\u30fc\u30fb\u30b7\u30b9\u30b3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u9577\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u4e2d\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u76f4\u9762\u3059\u308b\u30e6\u30cb\u30fc\u30af\u306a\u8ab2\u984c\u3092\u63a2\u3059\u6d1e\u5bdf\u306b\u57fa\u3044\u305f\u8a71\u3057\u5408\u3044\u3092\u884c\u3044\u307e\u3057\u305f\u3002 \u30ea\u30e2\u30fc\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4f1a\u8a71\u306b\u53c2\u52a0\u3057\u305f\u306e\u306f\u3001Cisco Contact Center VP\/GM Omar Tkol\u30682\u540d\u306e\u540d\u3092\u6301\u3064\u30a2\u30ca\u30ea\u30b9\u30c8\u3060\u3063\u305f\u3002She smith McGee-Smith \u3068 Robin Robin Robiniss\u3002 \u3053\u306e\u72b6\u6cc1\u3092\u53d6\u308a\u5165\u308c\u3001\u30c7\u30fc\u30bf\u3001AI\u306e\u91cd\u8981\u6027\u3001\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u8a08\u753b\u306e\u5fc5\u8981\u6027\u306a\u3069\u3001\u6b21\u306e\u6bb5\u968e\u3067\u5fc5\u8981\u306a\u3053\u3068\u3092\u9589\u3058\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n\n<h2><\/h2>\n<h2><span><br \/>\n  <strong>\u9867\u5ba2\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u4eca\u5f8c\u306e\u91cd\u8981\u306a\u8981\u7d20<\/strong><br \/>\n<\/span><span><br \/>\n  <strong><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-323188\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/b36dda24-screen-shot-2020-05-13-at-1.46.44-pm-300x148.png\" alt=\"\u30c8\u30c3\u30d75\u306e\u8a2d\u5b9a: \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5c06\u6765\" width=\"326\" height=\"161\" \/><br \/>\n  <\/strong><br \/>\n<\/span><\/h2>\n<p>\u9867\u5ba2\u3078\u306e\u671f\u5f85\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001AI\u3001\u4eba\u9593\u306e\u30bf\u30c3\u30c1\u306f\u3059\u3079\u3066\u3001\u305d\u306e\u65e5\u306e 2 \u756a\u76ee\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u30c8\u30d4\u30c3\u30af\u3068\u306a\u3063\u305f\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5c06\u6765\u306b\u304a\u3051\u308b\u91cd\u8981\u306a\u8981\u7d20\u3068\u306a\u308a\u307e\u3059\u3002 BarbaraGuson (Cisco Contact Center \u30b7\u30cb\u30a2 \u30d7\u30ed\u30c0\u30af\u30c8 \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc) \u3068 Vinod Muthukrishnan (\u6700\u9ad8\u6210\u9577\u8cac\u4efb\u8005\u3001 Cisco Contact Center) \u306f\u3001\u5e02\u5834\u304c\u898b\u51fa\u3057\u306e\u5834\u6240\u3068\u4f01\u696d\u304c\u6b63\u5e38\u306b\u5bfe\u3057\u3066\u4f1a\u3046\u65b9\u6cd5\u306b\u3064\u3044\u3066\u30015 \u3064\u306e\u652f\u63f4\u3092\u63d0\u793a\u3057\u307e\u3057\u305f\u3002<\/p>\n<h2><\/h2>\n<h2><span><br \/>\n  <strong>Remote Contact Center \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u6a29\u9650\u3092\u4e0e\u3048\u308b<\/strong><br \/>\n<\/span><\/h2>\n<p>\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5dee\u5225\u5316\u8981\u56e0\u306b\u8ee2\u63db\u3059\u308b\u306b\u5f93\u3044\u3001\u6700\u5f8c\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001\u7d44\u7e54\u304c\u30ea\u30e2\u30fc\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u53d6\u308a\u7d44\u3080\u30b9\u30c6\u30c3\u30d7\u3092\u63a2\u7d22\u3057\u307e\u3057\u305f\u3002 \u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u308b AI\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u6d3b\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u9769\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3063\u305f\u540c\u6c0f\u306f\u518d\u3073X\u7684\u306b\u30b6\u30ab\u30fc\u30ea\u30fc\u30fb\u30a2\u30c3\u30d7\u306b\u8ffd\u3044\u8fbc\u307e\u308c\u305f\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u4ed5\u4e8b\u306e\u5c06\u6765\u306e\u89e3\u6790\u30b7\u30ea\u30fc\u30ba \u2014 5 \u65e5\u76ee\u306e\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u30d1\u30cd\u30eb<\/strong><br \/>\n<\/span><\/h2>\n<p>\u660e\u65e5\u3001\u6700\u7d42\u30bb\u30c3\u30b7\u30e7\u30f3\u3001\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u3068\u4ed5\u4e8b\u306e\u5c06\u6765\u306b\u95a2\u3059\u308b\u8003\u3048\u65b9\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3046\u6700\u5f8c\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<blockquote><p><span><br \/>\n  <strong>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u6b21\u306e\u30b5\u30a4\u30c8\u3092<\/strong> <\/span>\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044 https:\/\/virtualsummit.webex.com\/<u><a href=\"https:\/\/virtualsummit.webex.com\/\">  <\/a>   <\/u>   <span> <strong>\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u8868\u793a:<\/strong><\/span>\u202f<u><br \/>\n  <a href=\"https:\/\/futureofwork.webex.com\/virtual-summit\">https:\/\/futureofwork.webex.com\/virtual-summit<\/a><br \/>\n<\/u><\/p><\/blockquote>\n<hr \/>\n<p><strong>\u8a73\u7d30\u4ed5\u4e8b\u306e<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/future-of-work-marathon-series-day-3-company-transformation-stories\">\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30b7\u30ea\u30fc\u30ba \u2014 3 \u65e5\u76ee \u4f01\u696d\u5909\u9769\u30b9\u30c8\u30fc\u30ea\u30fc<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-work-is-here\">\u4ed5\u4e8b\u306e\u5c06\u6765\u3092\u77e5\u308b!<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/marathon-live-series-remotework-the-future-of-work-is-now\">\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0 \u30e9\u30a4\u30d6 \u30b7\u30ea\u30fc\u30ba \u2014 #RemoteWork \u2014 \u4ed5\u4e8b\u306e\u672a\u6765\u306f\u4eca\u3067\u3059<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>#RemoteWork \u3068\u4eca\u5f8c\u306e\u4ed5\u4e8b\u306b\u5f79\u7acb\u3064\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u30012020 \u5e74 5 \u6708 11 \u65e5~15 \u65e5\u306e 1 \u6642\u9593\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u3001\u696d\u754c\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3001\u9867\u5ba2\u3001Webex \u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u30c1\u30fc\u30e0\u3068\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n","protected":false},"author":3805,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584,8018,1575],"tags":[10842],"class_list":["post-387066","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","category-hybrid-work","tag-10842"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u4f5c\u696d\u5b9f\u884c\u5b9f\u884c\u30b7\u30ea\u30fc\u30ba\u306e\u5c06\u6765 - 4 \u65e5\u76ee\u3001\u5c06\u6765\u306e Contact Center | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u4f5c\u696d\u5b9f\u884c\u5b9f\u884c\u30b7\u30ea\u30fc\u30ba\u306e\u5c06\u6765 - 4 \u65e5\u76ee\u3001\u5c06\u6765\u306e Contact Center | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"#RemoteWork \u3068\u4eca\u5f8c\u306e\u4ed5\u4e8b\u306b\u5f79\u7acb\u3064\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u30012020 \u5e74 5 \u6708 11 \u65e5~15 \u65e5\u306e 1 \u6642\u9593\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u3001\u696d\u754c\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3001\u9867\u5ba2\u3001Webex \u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u30c1\u30fc\u30e0\u3068\u307e\u3068\u3081\u307e\u3057\u305f\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-14T19:00:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/a432fcf3-screen-shot-2020-05-13-at-1.35.12-pm-300x170.png\" \/>\n<meta name=\"author\" content=\"Scott Edwards\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott Edwards\" \/>\n<script type=\"application\/ld+json\" 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